Seven Habits by 3t6txH

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									  Seven Habits
         of
Highly Successful
District Managers
  “There is only one boss.
        The customer.
  And he can fire anybody
from the chairman on down.
All he has to do is spend his
  money somewhere else.”

                --Sam Walton
  Is SERVICE just a
 necessary expense?

  Or does it add value
to the product we sell?
  Newspapers
    without
   SERVICE:

Single-Copy Sales
               VOCAL




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READERS
  READERS
ADVERTISERS
  READERS
ADVERTISERS
 EMPLOYEES
   READERS
 ADVERTISERS
  EMPLOYEES
STOCKHOLDERS
   Successful
District Managers
 are successful
  for a reason.
    Each of the
   seven habits
       are
time-investments.
    Work smart.

 Work a little longer
   today to save
more time tomorrow.
            1.
   Highly successful
   District Managers
make excellent route lists.
Excellent route lists are
always in delivery order.
Turns and other
   directions
 are specified.
             All
"special-delivery” requests
            are
        designated
     on the route list.
An excellent route list
is easy to understand.
                                   TURN AROUND
                           TURN RIGHT ON SANDPIPER LN.

SPECIAL DELIVERY    LEFT         SANDPIPER LN.           RIGHT   SPECIAL DELIVERY
 INSTRUCTIONS       SIDE            LANDMARKS             SIDE    INSTRUCTIONS

                                        CORNER HOUSE      225
                                                          223
    TUBE           222     
                   218                                   219
                                                          217
                   216     
                   212                                 WOODS

                                                          211       TUBE
                   210     
                   226      FACES RAINTREE LN.
                                   TURN AROUND
                           TURN RIGHT ON CHARBAR CIR.
                            TURN LEFT ON RAINTREE LN.
                           GO BACK TO E. BRAINERD RD
                         TURN RIGHT ON E. BRAINERD RD
                           TURN RIGHT ON SANDPIPER LN.

SPECIAL DELIVERY    LEFT         SANDPIPER LN.           RIGHT   SPECIAL DELIVERY
 INSTRUCTIONS       SIDE            LANDMARKS             SIDE    INSTRUCTIONS

                   9311                CORNER HOUSE
                                                          225
                                                          223
    TUBE           222     
                   218                                   219
                                                          217
                   216     
                   212                                 WOODS

                                                          211       TUBE
                   210     
                   226      FACES RAINTREE LN.
                                   TURN AROUND
                           TURN RIGHT ON CHARBAR CIR.
                            TURN LEFT ON RAINTREE LN.
                           GO BACK TO E. BRAINERD RD
                            TURN LEFT ON LANCER LN.
                             TURN RIGHT ON DUKE LN.

SPECIAL DELIVERY    LEFT           DUKE LN.            RIGHT    SPECIAL DELIVERY
 INSTRUCTIONS       SIDE           LANDMARKS            SIDE     INSTRUCTIONS

                   1632       A
                   1632       B
                                                B       1631
                   1630       A                A       1631
                   1630       B
                                                B       1627
                   1626       A                A       1627
                   1626       B
                                                B       1625
                                                A       1625
                          GET CUL-DE-SAC FROM THE LEFT

                   1624       A
                   1624       B
                                   GO BACK
                            TURN RIGHT ON LANCER LN.
           2.
  Highly successful
  District Managers
keep their routes filled.
 Recruiting
Interviewing
 Prospects

1 to 2 hours
Contracting the new carrier

          1 hour
  3 days of training
    a new carrier

1½ to 2½ hours a day
         =
  4½ to 7½ hours
  Follow-up
the 1st Sunday

1½ to 2½ hours
review the first billing

     ½ to 1 hour
                            HOURS

Recruiting - Interviewing   1.0    2.0

Contracting                 1.0    1.0

Training New Carrier        4.5    7.5

Follow-up 1st Sunday        1.5    2.5

Review 1st Billing          0.5    1.0

         TOTAL TIME         8.5   14.0
Total time = 8 ½ - 14 hours
Total time = 8 ½ - 14 hours

After delivering for a week:
       17 – 30 hours
Keys to Successful
   Recruitment
Be Positive
Recruit Every Day
Be a Businessperson
Establish the Independent
   Contractor Concept
Maintain an Organized
    Prospect File
           3.
  Highly successful
  District Managers
  do an excellent job
training new carriers.
     People retain:

          10%
 of what they are told

          40%
of what they are shown

          90%
of what they actually do
            4.
   Highly successful
   District Managers
build great relationships
   with their carriers.
 It is much easier to keep
    or save a subscriber
than to acquire a new one.

The same holds true with
       carriers!
             5.
    Highly successful
    District Managers
talk to each carrier about
     every complaint.
    Communicate to the carrier
  that our common goal is to fix
   each problem quickly so the
carrier can maximize his/her profit.
 End each conversation
  with an affirmation of
how much we appreciate
the carrier’s daily efforts.
                6.
       Highly successful
       District Managers
 concentrate their efforts on
the things that are within their
  control instead of worrying
 about the things over which
     they have no control.
Things that affect service
   which are beyond
 the District Manager’s
        control?
UNCONTROLLABLE
    LATE PRESS TIMES
CARRIER CAR BREAKDOWNS
    CARRIER ILLNESS
  INCLEMENT WEATHER
          DOGS
       NO SHOWS
    ROAD CONDITIONS
   DATA ENTRY ERRORS
    POWER OUTAGES
      CONTROLLABLE
        SIZE OF EACH ROUTE
       SELECTION OF CARRIERS
      QUALITY OF ROUTE LISTS
     HOW CARRIERS ARE TRAINED
    RELATIONSHIPS WITH CARRIERS
 WHETHER YOUR CARRIERS BAG PAPERS
WHETHER YOUR CARRIERS PORCH PAPERS
  MORE CONTROLLABLE
WHETHER YOUR CARRIERS TUBE PAPERS
WHETHER COMPLAINTS ARE RESOLVED
       DELIVERY LOCATIONS
   WHETHER STARTS ARE STARTED
   WHETHER STOPS ARE STOPPED
          YOUR EFFORT
          YOUR ATTITUDE
   Highly successful District
           Managers
don't waste time worrying about
 the things they can't control.

  Highly successful District
          Managers
concentrate their efforts on the
   things they can control.
            7.
   Highly successful
   District Managers
have faith in themselves
 and that their abilities
     are superior to
the problems they face.
CIRC U

								
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