Tamiko Crayton Resume

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					                                           TAMIKO T. CRAYTON
                                            8917 Squire Court
                                       Indianapolis, Indiana 46250
                              (317) 841-9494 ▪ TLynnCrayton@comcast.net

                                          PROFESSIONAL PROFILE

Manager with extensive experience leading a team to develop and deliver results-oriented
relationships, maximizing customer satisfaction and enhancing overall productivity and involvement.
Experienced in developing and retaining top talent and building relationships with clients. Skilled in
working with senior management from gap analysis to implementation and evaluation. Energetic and
driven to accomplish challenging business objectives and provide learning tools to exceed client
expectations. Ability to find opportunities to add value to increase impact.

                                        PROFESSIONAL EXPERIENCE

ACS Human Services Solution, LLC, A Xerox Company, Indianapolis, IN            2009-present
Manager/Supervisor, Learning and Development:
   Fostered relationships with various colleges/universities promoting employment opportunities
   Designed external and internal management training program
   Designed and develop criteria for results based competencies for training unit
   Designed application focused management development curriculum for management across
     the State of Indiana
   Implemented interactive learning techniques increasing the overall effectiveness of unit.
   Coached and developed remote staff of 12 to 31 members supporting 3000 employees across
     the State of Indiana.
   Lead statewide change program in the implementation of new training program
   Implemented training competency program and facilitator workshops

Capital Group Companies/American Funds Group, Indianapolis, IN                            1994 – 2009
Manager, Training Department (1999– 2009): Managed training department supporting 975
associates, maintained relationships with senior manager in five business units, analyzed training
materials for effectiveness, lead company related change projects.
    Led managers on four phase on-boarding process including general orientation,
      tactical/technical skills, facilitations skills, and soft skills improving effectiveness of training and
      increasing retention
    Led company wide team of manager to develop modular training to increase associates’ key
    Collaborated with multiple clients and senior managers in various locations to perform needs
      analysis to improve customer service
    Increased facilitator effectiveness by 25 percent through observations and evaluation
    Identified organizational gaps and recommended performance improvement strategies for
      clients to increase department productivity
    Coordinated the implementation of virtual training for accounting associates in Norfolk Virginia
      providing depth of knowledge with audit procedures
    Established procedures to ensure multi-site consistency of training materials provided to
      auditors. Maintained compliance by establishing a repository for all auditable materials
    Analyzed training materials through ensuring client objectives met and adult learning theories
TAMIKO T. CRAYTON           317 841 9494         TLynnCrayton@comcast.net            Page 2

Capital Group Companies/American Funds Group (continued)
 Trainer II (1998 – 1999): Coached peers on methods to enhance facilitation skills, developed and
 implemented peer facilitation mentoring program, facilitated classes daily on soft skills and mutual
 fund related topics, maintained and developed course materials.
       Led project to reduce critical audit errors using focus group discussions to conduct analysis
       Implemented new intern orientation schedule to increase effectiveness of training course
Trainer I (1995– 1998): Designed and developed training materials and facilitated 12 to 22 person
classes daily on mutual fund related topics.
    Facilitated 75 percent of Shareholder Services New Associate Curriculum
    Implemented roll out and facilitated the Tax Reform Act of 1997 procedures in the Indianapolis
      office to 300 associates
    Provided depth of knowledge to client group by co-facilitating with Compliance Officer Divorce
Shareholder Account Rep (1994-1995): Responded to 100 mutual funds related inquiries daily from
shareholders and financial advisors.

M.S. Management; Indiana Wesleyan, Marion, IN, 2007
B.S. Journalism / Public Relations; University of Indianapolis, Indianapolis, IN, 1990
A.S. Law Enforcement; University of Indianapolis, Indianapolis, IN, 1989

                                         COMMUNITY INVOLVEMENT

Lacy Leadership—LEAD Program                                          2011-present
The Links Incorporated,-Circle City Chapter                           2011-present
(2012 Jazz Brunch Fundraiser Co-Chair)
OneAmerica Soul Sprint Classic Steering Committee                     2011-present
Cathedral High School Mom’s Club                                      2011-present
(Finals Food Fundraising Co-Chair)
YWCA Board of Directors                                               2010-2011
National Association of Black MBAs                                    2009-2010
American Society of Training and Development                          2009--2011
Heritage Parent Teacher Organization Volunteer                        2005-2011
Skiles Test Elementary Parent Board                                   2002-2005
University of Indianapolis Alumni Board                               2000-2002
Ivy Endowment Inc. Scholarship Foundation                             1999-present
(Fundraising Chairman 2011-2012)
(President Current)
Nora Elementary Class Assistant                                       1996-2007
Alpha Kappa Alpha Sorority, Incorporated                              1989-present
(2013 Educational Advancement Foundation Legacy Breakfast Co-Chair)

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