Change Management by mu80rArl

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you build the programme you want that meets your exact requirements.

We would suggest that you select no more than 8 objectives for a 1 day
programme and no more than 12 objectives for a two to three day programme.

Send your objectives to us at: info@fastlanetraining.co.uk and we will design a
programme that meets your specific needs.




Programme                        Objectives                                           Check


Change Management                         Establish and communicate the context
                                           of the change to others
                                          Understand the nature of the change
                                           process
                                          Identify what motivates people to change
                                          Define and identify the symptoms and
                                           behaviours associated with different
                                           types of change
                                          Shift ‘stuck’ states
                                          Understand how to manage and
                                           communicate with the stakeholders of
                                           change
                                          Use a variety of management tools and
                                           techniques to ensure ‘buy-in’
                                           by others
                                          Develop and prioritise change strategies
                                 Assess and plan the development needs
Coaching and Mentoring            of the individual
                                 Understand the learning cycle
Others
                                 Identify the individual’s learning style
                                 Role modelling
                                 Understand and choose their role as
                                  coach or mentor
                                 Identify the individual’s level of
                                  development
                                 Understand the relevant level of support
                                 Utilise several coaching models
                                 Utilise active listening skills and
                                  proactive questioning
                                 Unlock and assist the individual’s
                                  decision making process
                                 Write a development plan




Red Hot Cold Calling Skills      Understand why prospecting is so
                                  important
                                 Define the anatomy of a cold call
                                 Set SMART goals
                                 Record and track their performance
                                 Understand how to increase their
                                  prospecting rates
                                 Manage their state before and during a
                                  call
                                 Utilise effective influencing skills on a
                                  cold call
                                 Overcome the ‘common problems’ of
                                  cold calling
                                 Handle objections effectively and turn
                                  them into opportunities
                                 Become rejection proof

                                 Identify their personal conflict ‘triggers’
Conflict Management               and develop a response to them
                                 Understand the underlying causes of
                                  conflict
                                 Recognise the stages in a conflict
                                  process and tactics to prevent escalation
                                 Understand their ‘default’ behaviours
                                 Develop a range of strategies to deal
                                  with any conflict situation
                                 Update their current thinking processes
                                 Say ‘NO!’
                                 Resolve conflicts in groups and between
                                  individuals
                                 Understand how to effectively change
                                  someone’s perceptual position
                                Understand the consultancy process,
Consultancy Skills               roles and responsibilities
                                Build relationships with clients
                                Use appropriate styles of intervention
                                Gain commitment from the client
                                Understand about contracting
                                Review their own consulting style
                                Use effective interpersonal skills
                                Write and present proposals with impact
                                Identify and find workable solutions
                                Use feedback effectively


                                Understand how ‘whole’ brain thinking
Creative Business Thinking       can help problem solving
                                Understand which creative thinking tools
                                 and techniques work best for them and
                                 why
                                Overcome barriers to creative thinking
                                 and problem solving
                                What learning style suits me best
                                Create amazing mindmaps to explain
                                 ideas and unlock problems
                                Apply linear, intuitive and lateral thinking
                                 techniques to appropriate issues
                                Increase the power of their memory
                                Understand how to apply creative
                                 thinking in the workplace

                                Understand the initial impact they have
Effective Communication          on others
                                Understand their default communication
Skills
                                 style
                                Increase their ability to communicate
                                 with and influence others
                                Start and maintain a conversation with a
                                 stranger
                                Develop and maintain rapport with
                                 others quickly
                                Understand hidden signalling
                                Listen actively
                                Question with purpose
                                Increase their personal ability to handle
                                 confrontation
                                Identify their own ‘hot buttons’ and re-
                                 programme their thinking
                                Say ‘No’
                                Improve their self-esteem
                                Negotiate with more confidence
                          Identify the organisation’s customers
Exceeding Customers’      Understand the importance of exceeding
                           the customers’ expectations.
Expectations
                          Communicate their needs to their
                           internal customer
                          Negotiate assertively with their internal
                           customer
                          Implement a quality check
                          Develop an environment where success
                           is recognised
                          Understand customer interaction styles
                           and how to adapt them
                          Identify the external customer’s needs
                          Identify your USP
                          Understand the external customer’s
                           perception of the firm
                          Implement a quality check
                          Use customer feedback constructively
                          Identify and recognise success factors

                          Understand        the      purpose   and
Facilitation Skills        responsibilities of the facilitator
                          Define the situation that requires
                           facilitation
                          Prepare to facilitate well using an
                           Outcome Frame
                          Understand Tuckman’s model of Group
                           Dynamics
                          Anticipate and understand how to read
                           the signals given by the personalities
                           involved
                          Use body language and voice to
                           influence and control others
                          Choose appropriate methods to facilitate
                           different problems and situations
                          Recognise the conflict ‘hot spots’ within
                           the group and move the group forwards
                           constructively
                          Facilitate a group to a commonly agreed
                           solution
Finance for Non-Financial         Understand the principles and
Managers                           conventions behind financial statements
                                  Understand the ‘Accounting Equation’
                                  Construct a Balance Sheet and Profit
                                   and Loss Account
                                  Calculate depreciation using a variety of
                                   methods
                                  Distinguish the importance of cash flow
                                   and profit
                                  Use budgeting techniques for planning
                                   and control purposes
                                  Distinguish different types of costs and
                                   their significance to planning
                                  Understand how to calculate a Break-
                                   even point
                                  Understand how to interpret financial
                                   statements using ratios
                                  Distinguish and validate possible
                                   competitive management strategies

                                  Understand the principles and
Finance for Project Managers       conventions behind financial statements
                                   and the importance of controlling a
                                   project
                                  Understand the ‘Accounting Equation’
                                  Construct a Balance Sheet and Profit
                                   and Loss Account
                                  Distinguish the importance of cash flow
                                   and profit
                                  Distinguish different types of costs and
                                   their significance to planning
                                  Understand how to calculate a Break-
                                   even point
                                  Utilise a variety of approaches to capital
                                   investment appraisal
                                  Create a financial project plan
                                  Utilise budgeting tools and techniques
                                   for planning and control purposes
                                  How to interpret and manage variances

                                  Understand their new roles and
First Time Manager                 responsibilities as leader and manager
                                  Understand the importance of planning
                                   and be able to clearly communicate their
                                   plan to others
                                  Determine and set SMART objectives for
                                   the themselves and the team
                                  Analyse how the personalities within
                                   their team are likely to interact
                                  Understand the impact their
                                   communication style has on others
                                  Use active listening and effective
                                   questioning skills
First Time Manager cont….      Understand and utilise appropriate
                                situational leadership styles
                               Identify where, when and how to make
                                changes to a team
                               Manage conflict and address under
                                performance problems
                               Give feedback on a range of issues
                               Coach others to improve performance
                               Understand how to manage their own
                                manager
                               Develop a personal Action Plan

                               Implement an effective performance
High Performance Teamwork       appraisal system
                               Use a variety of situational leadership
                                styles
                               Support others appropriately to
                                maximise performance
                               Recognise motivational drivers in others
                               Demonstrate active listening and
                                questioning skills
                               Clarify the real issue(s)
                               Set clear SMART objectives and
                                milestones for achieving results
                               Carry out formal and informal review
                                processes
                               Handle difficult situations
                               Provide constructive feedback and
                                coaching support to others

                               Understand the distinction between
Inspiring Leadership for        leadership and management
                               Identify and use appropriate leadership
Results
                                styles with team members
                               Identify the stage of development of the
                                team and their needs
                               Use Covey’s 7 habits
                               Create the right environment for the
                                team to excel
                               Know how to construct and implement
                                change in their team
                               Influence and persuade others
                               Coach and mentor team members
                               Deal with difficult team members
                               Negotiate successfully
                               Manage organisational change
                               Create a clear vision for their team and
                                communicate that vision
Interviewer Skills               Plan and structure an interview process
                                 Understand how to position an
                                  organisation
                                 Prepare for the interview and use CV’s
                                 Understand how a competency
                                  framework is constructed
                                 Build rapport with interviewees
                                 Challenging the ‘first impression’
                                 Understand different interview
                                  approaches and strategies
                                 Used advanced questioning and
                                  listening technique to uncover the ‘real’
                                  candidate
                                 Control the interview through careful
                                  questioning
                                 Carry out interviews in a professional
                                  manner
                                 Understand the legal implications of
                                  interviewing

                                 Understand what is meant by ‘learning’
Learning and Development in      Understand Kogg’s Learning Ladder and
                                  Kolb’s Learning Cycle
Organisations
                                 Understand different learning styles
                                 Interpret how individuals and
                                  organisations learn
                                 Define suitable outcomes for the
                                  organisation
                                 Develop a learning and development
                                  strategy
                                 Identify the barriers to learning and
                                  tactics to overcome them
                                 Challenge and remodelling thinking
                                  patterns
                                 Apply the 7 intelligences into learning
                                 Utilise techniques to accelerate learning
                                  and gain buy-in
                                 Monitor and evaluate progress

                                 Organise and plan a meeting
Making Meetings Count            Understand how to structure a meeting
                                  and what to avoid
                                 Set and agree ground rules with
                                  participants
                                 Define SMART objectives for the
                                  meeting
                                 Agree and write an agenda
                                 Determine and agree appropriate
                                  processes for decision making
                                 Understand and interpret communication
                                  styles used by participants
                                 Record information for action
                                Get ‘buy-in’ creatively
Making Meetings Count           Understand where to draw the line –
                                 assertive behaviour
cont…
                                Use conflict resolution strategies in a
                                 meeting

                             Understand      their    role    in employee
Managing Employee             development
Performance                  Understand the need for a performance
                              management system
                             Understand the expectations of their leaders
                             Create and role model standards
                             Uncover what motivates their staff
                             Provide performance feedback
                             Align goal setting with their staff
                             Set personal SMART objectives with staff
                             Provide on-going support to staff
                             Make training decisions and plan future
                              development

                                Understand the hidden signals of
Master Telephone Skills          communication
                                Identify different communication styles
                                 and develop flexibility in their own style
                                Recognise key language patterns in
                                 communication
                                Use appropriate communication
                                 ‘signals’ to build rapport
                                Understand and utilise active listening
                                 techniques
                                The Voice as a tool
                                Manage and maintain control in a
                                 conversation using advanced
                                 questioning techniques
                                Distinguish between a ‘symptom’ and an
                                 ‘issue’
                                Develop and use a variety of conflict
                                 management strategies
                                Manage their own state during and after
                                 a call
                                Deal with difficult customers on the
                                 phone
                                Problem solve with a customer
                                       Understand what is meant by
Negotiation Skills                      ‘negotiation’
                                       Identify and create power in negotiation
                                       Prepare to negotiate
                                       Establish trust with the other party
                                       Identify critical mistakes in negotiation
                                       Identify key signals from the other party
                                       Use successful behaviours to improve
                                        negotiations
                                       Use tactics to overcome the ‘negotiator’s
                                        dilemma’
                                       Understand the importance of successful
                                        timing
                                       Establish the ‘best deal in town’
                                       Get tougher in negotiations

                                       Communicate and influence effectively
Powerful Persuasion and                Understand different communication
                                        styles and motivators
Compelling Influencing Skills
                                       Prepare to achieve the outcome they
                                        desire
                                       Build rapport quickly
                                       Start a conversation with a stranger
                                       Challenge their ‘old’ thinking and replace
                                        it with a ‘new’ style
                                       Understand how to collect information
                                        that helps them
                                       Develop an empathy with the other
                                        person
                                       Deliver difficult messages confidently
                                       Deal with objections and questions
                                       Use ‘Verbal Aikido’
                                       Handle confrontation with confidence

                                   Prepare for presentations
Presentation Skills                Understand the audience’s needs and
                                    motivations
                                   Overcome their nervousness and present
                                    confidently
                                   Deliver powerful introductions and
                                    conclusions
                                   Get points across that are memorable
                                   Inject rhythm and pace into the presentation
                                   Use body language, movement and their
                                    voice to add colour and authority to the
                                    presentation
                                   Understand how and when to use
                                    anecdotes, visuals and examples
                                   Use a variety of visual aids – including
                                    PowerPoint!
                            Understand the overview of project
Project Management           management
                            Plan and distinguish between projects
Fundamentals
                             and programmes
                            Understand the Planning Cycle
                            Define roles and responsibilities of those
                             involved in the project
                            Utilize tools and techniques to monitor
                             and control a project
                            Understand how to monitor and manage
                             change during a project

                            Understand the context in which the
Strategic Planning for       organisation operates
                            Define the business the organisation is
Results
                             in
                            Utilise a range of management tools and
                             techniques to develop a strategic
                             planning framework
                            Position the organisation in relation to
                             their competition
                            Determine appropriate strategic options
                            Develop the vision for their team,
                             function or business unit
                            Understand how to provide a compelling
                             message to their stakeholders
                            Create an Action Plan with ownership
                             and accountability
                            Communicate their plan clearly to others
                            Understand how to manage for results

                            Understand the impact of the culture of
Team Pit-stop                the organisation
                            Diagnose the composition of the team
                             and team roles
                            Understand the communication styles
                             used by team members
                            Understand the driving and restraining
                             forces in the team
                            Identify and utilise diversity
                            Rethink their thinking
                            Identify and model required behaviours
                            Develop a continuing communication
                             support network
                            Question and listen effectively
                            Develop positive outcomes in difficult
                             situations
                            Rebalance ‘team’, ‘self’ and ‘other’
                            Start to rebuild confidence
                               Understand how they use time
TiME Management                Use Covey’s Circles of Influence and
                                Concern model
                               Listen to their ‘Inner Voice’
                               Identify and use tactics to overcome our
                                self-talk
                               Check their procrastination symptoms
                               Prioritise activities
                               Set goals and objectives
                               Understand the relevance of ‘Urgent’
                                and ‘Important’
                               Develop a ‘helicopter view’
                               Review common ‘time wasters’ and
                                understand how to deal with them
                               Saying ‘No’ and meaning ‘No!’
                               Use planning and negotiation to create
                                more time

                               Understand the purpose of training
Train the Trainer              Define the objectives of a training
                                session and training programme
                               Understand different learning styles
                               Design and deliver a variety of
                                appropriate training sessions
                               Prepare powerful Introductions and
                                memorable closes
                               Read audience signals and adapt styles
                                seamlessly
                               Use a range of training tools and
                                techniques
                               Understand alternative communication
                                methods
                               Use voice control and active listening
                                skills
                               Use a variety of delivery tools and
                                methods
                               Understand how to control and build
                                rapport with an audience
                               Use a variety of methods to check the
                                audiences understanding

                               Understand the purpose of training
Training and Facilitating      Define the objectives of a training or
                                facilitation session
Others
                               Design and deliver a training/facilitation
                                session
                               Prepare powerful Introductions and
                                memorable closes
                               Understand Tuckman’s model of Group
                                Dynamics
                               Read audience signals and adapt styles
                                seamlessly
                               Understand the audience’s needs
Training and Facilitating      Use a range of appropriate facilitation
Others cont….                   tools and techniques
                               Use body language, voice control and
                                active listening skills
                               Understand how to control and build
                                rapport with an audience
                               Prepare to facilitate well using an
                                Outcome Frame
                               Recognise the conflict ‘hot spots’ within
                                the group and move the group forwards
                                constructively to a solution


                               Identify the purpose of the document
                               Understand what motivates the reader
                               Write attention grabbing introductions
                                and powerful conclusions
                               Edit and Write documents with impact
                               Assess and improve the visual design of
                                the document
                               Review ‘best practice’ documents
                               Assess their own ‘in-house’ style
                               Capture notes from meetings and turn
                                them into first-class documents
                               Understand how to organise reports and
                                use appendices

								
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