Change Management by mu80rArl


									                                                        Accelerate Your Success

Welcome to the Fast Lane Programme Builder                    designed to help
you build the programme you want that meets your exact requirements.

We would suggest that you select no more than 8 objectives for a 1 day
programme and no more than 12 objectives for a two to three day programme.

Send your objectives to us at: and we will design a
programme that meets your specific needs.

Programme                        Objectives                                           Check

Change Management                         Establish and communicate the context
                                           of the change to others
                                          Understand the nature of the change
                                          Identify what motivates people to change
                                          Define and identify the symptoms and
                                           behaviours associated with different
                                           types of change
                                          Shift ‘stuck’ states
                                          Understand how to manage and
                                           communicate with the stakeholders of
                                          Use a variety of management tools and
                                           techniques to ensure ‘buy-in’
                                           by others
                                          Develop and prioritise change strategies
                                 Assess and plan the development needs
Coaching and Mentoring            of the individual
                                 Understand the learning cycle
                                 Identify the individual’s learning style
                                 Role modelling
                                 Understand and choose their role as
                                  coach or mentor
                                 Identify the individual’s level of
                                 Understand the relevant level of support
                                 Utilise several coaching models
                                 Utilise active listening skills and
                                  proactive questioning
                                 Unlock and assist the individual’s
                                  decision making process
                                 Write a development plan

Red Hot Cold Calling Skills      Understand why prospecting is so
                                 Define the anatomy of a cold call
                                 Set SMART goals
                                 Record and track their performance
                                 Understand how to increase their
                                  prospecting rates
                                 Manage their state before and during a
                                 Utilise effective influencing skills on a
                                  cold call
                                 Overcome the ‘common problems’ of
                                  cold calling
                                 Handle objections effectively and turn
                                  them into opportunities
                                 Become rejection proof

                                 Identify their personal conflict ‘triggers’
Conflict Management               and develop a response to them
                                 Understand the underlying causes of
                                 Recognise the stages in a conflict
                                  process and tactics to prevent escalation
                                 Understand their ‘default’ behaviours
                                 Develop a range of strategies to deal
                                  with any conflict situation
                                 Update their current thinking processes
                                 Say ‘NO!’
                                 Resolve conflicts in groups and between
                                 Understand how to effectively change
                                  someone’s perceptual position
                                Understand the consultancy process,
Consultancy Skills               roles and responsibilities
                                Build relationships with clients
                                Use appropriate styles of intervention
                                Gain commitment from the client
                                Understand about contracting
                                Review their own consulting style
                                Use effective interpersonal skills
                                Write and present proposals with impact
                                Identify and find workable solutions
                                Use feedback effectively

                                Understand how ‘whole’ brain thinking
Creative Business Thinking       can help problem solving
                                Understand which creative thinking tools
                                 and techniques work best for them and
                                Overcome barriers to creative thinking
                                 and problem solving
                                What learning style suits me best
                                Create amazing mindmaps to explain
                                 ideas and unlock problems
                                Apply linear, intuitive and lateral thinking
                                 techniques to appropriate issues
                                Increase the power of their memory
                                Understand how to apply creative
                                 thinking in the workplace

                                Understand the initial impact they have
Effective Communication          on others
                                Understand their default communication
                                Increase their ability to communicate
                                 with and influence others
                                Start and maintain a conversation with a
                                Develop and maintain rapport with
                                 others quickly
                                Understand hidden signalling
                                Listen actively
                                Question with purpose
                                Increase their personal ability to handle
                                Identify their own ‘hot buttons’ and re-
                                 programme their thinking
                                Say ‘No’
                                Improve their self-esteem
                                Negotiate with more confidence
                          Identify the organisation’s customers
Exceeding Customers’      Understand the importance of exceeding
                           the customers’ expectations.
                          Communicate their needs to their
                           internal customer
                          Negotiate assertively with their internal
                          Implement a quality check
                          Develop an environment where success
                           is recognised
                          Understand customer interaction styles
                           and how to adapt them
                          Identify the external customer’s needs
                          Identify your USP
                          Understand the external customer’s
                           perception of the firm
                          Implement a quality check
                          Use customer feedback constructively
                          Identify and recognise success factors

                          Understand        the      purpose   and
Facilitation Skills        responsibilities of the facilitator
                          Define the situation that requires
                          Prepare to facilitate well using an
                           Outcome Frame
                          Understand Tuckman’s model of Group
                          Anticipate and understand how to read
                           the signals given by the personalities
                          Use body language and voice to
                           influence and control others
                          Choose appropriate methods to facilitate
                           different problems and situations
                          Recognise the conflict ‘hot spots’ within
                           the group and move the group forwards
                          Facilitate a group to a commonly agreed
Finance for Non-Financial         Understand the principles and
Managers                           conventions behind financial statements
                                  Understand the ‘Accounting Equation’
                                  Construct a Balance Sheet and Profit
                                   and Loss Account
                                  Calculate depreciation using a variety of
                                  Distinguish the importance of cash flow
                                   and profit
                                  Use budgeting techniques for planning
                                   and control purposes
                                  Distinguish different types of costs and
                                   their significance to planning
                                  Understand how to calculate a Break-
                                   even point
                                  Understand how to interpret financial
                                   statements using ratios
                                  Distinguish and validate possible
                                   competitive management strategies

                                  Understand the principles and
Finance for Project Managers       conventions behind financial statements
                                   and the importance of controlling a
                                  Understand the ‘Accounting Equation’
                                  Construct a Balance Sheet and Profit
                                   and Loss Account
                                  Distinguish the importance of cash flow
                                   and profit
                                  Distinguish different types of costs and
                                   their significance to planning
                                  Understand how to calculate a Break-
                                   even point
                                  Utilise a variety of approaches to capital
                                   investment appraisal
                                  Create a financial project plan
                                  Utilise budgeting tools and techniques
                                   for planning and control purposes
                                  How to interpret and manage variances

                                  Understand their new roles and
First Time Manager                 responsibilities as leader and manager
                                  Understand the importance of planning
                                   and be able to clearly communicate their
                                   plan to others
                                  Determine and set SMART objectives for
                                   the themselves and the team
                                  Analyse how the personalities within
                                   their team are likely to interact
                                  Understand the impact their
                                   communication style has on others
                                  Use active listening and effective
                                   questioning skills
First Time Manager cont….      Understand and utilise appropriate
                                situational leadership styles
                               Identify where, when and how to make
                                changes to a team
                               Manage conflict and address under
                                performance problems
                               Give feedback on a range of issues
                               Coach others to improve performance
                               Understand how to manage their own
                               Develop a personal Action Plan

                               Implement an effective performance
High Performance Teamwork       appraisal system
                               Use a variety of situational leadership
                               Support others appropriately to
                                maximise performance
                               Recognise motivational drivers in others
                               Demonstrate active listening and
                                questioning skills
                               Clarify the real issue(s)
                               Set clear SMART objectives and
                                milestones for achieving results
                               Carry out formal and informal review
                               Handle difficult situations
                               Provide constructive feedback and
                                coaching support to others

                               Understand the distinction between
Inspiring Leadership for        leadership and management
                               Identify and use appropriate leadership
                                styles with team members
                               Identify the stage of development of the
                                team and their needs
                               Use Covey’s 7 habits
                               Create the right environment for the
                                team to excel
                               Know how to construct and implement
                                change in their team
                               Influence and persuade others
                               Coach and mentor team members
                               Deal with difficult team members
                               Negotiate successfully
                               Manage organisational change
                               Create a clear vision for their team and
                                communicate that vision
Interviewer Skills               Plan and structure an interview process
                                 Understand how to position an
                                 Prepare for the interview and use CV’s
                                 Understand how a competency
                                  framework is constructed
                                 Build rapport with interviewees
                                 Challenging the ‘first impression’
                                 Understand different interview
                                  approaches and strategies
                                 Used advanced questioning and
                                  listening technique to uncover the ‘real’
                                 Control the interview through careful
                                 Carry out interviews in a professional
                                 Understand the legal implications of

                                 Understand what is meant by ‘learning’
Learning and Development in      Understand Kogg’s Learning Ladder and
                                  Kolb’s Learning Cycle
                                 Understand different learning styles
                                 Interpret how individuals and
                                  organisations learn
                                 Define suitable outcomes for the
                                 Develop a learning and development
                                 Identify the barriers to learning and
                                  tactics to overcome them
                                 Challenge and remodelling thinking
                                 Apply the 7 intelligences into learning
                                 Utilise techniques to accelerate learning
                                  and gain buy-in
                                 Monitor and evaluate progress

                                 Organise and plan a meeting
Making Meetings Count            Understand how to structure a meeting
                                  and what to avoid
                                 Set and agree ground rules with
                                 Define SMART objectives for the
                                 Agree and write an agenda
                                 Determine and agree appropriate
                                  processes for decision making
                                 Understand and interpret communication
                                  styles used by participants
                                 Record information for action
                                Get ‘buy-in’ creatively
Making Meetings Count           Understand where to draw the line –
                                 assertive behaviour
                                Use conflict resolution strategies in a

                             Understand      their    role    in employee
Managing Employee             development
Performance                  Understand the need for a performance
                              management system
                             Understand the expectations of their leaders
                             Create and role model standards
                             Uncover what motivates their staff
                             Provide performance feedback
                             Align goal setting with their staff
                             Set personal SMART objectives with staff
                             Provide on-going support to staff
                             Make training decisions and plan future

                                Understand the hidden signals of
Master Telephone Skills          communication
                                Identify different communication styles
                                 and develop flexibility in their own style
                                Recognise key language patterns in
                                Use appropriate communication
                                 ‘signals’ to build rapport
                                Understand and utilise active listening
                                The Voice as a tool
                                Manage and maintain control in a
                                 conversation using advanced
                                 questioning techniques
                                Distinguish between a ‘symptom’ and an
                                Develop and use a variety of conflict
                                 management strategies
                                Manage their own state during and after
                                 a call
                                Deal with difficult customers on the
                                Problem solve with a customer
                                       Understand what is meant by
Negotiation Skills                      ‘negotiation’
                                       Identify and create power in negotiation
                                       Prepare to negotiate
                                       Establish trust with the other party
                                       Identify critical mistakes in negotiation
                                       Identify key signals from the other party
                                       Use successful behaviours to improve
                                       Use tactics to overcome the ‘negotiator’s
                                       Understand the importance of successful
                                       Establish the ‘best deal in town’
                                       Get tougher in negotiations

                                       Communicate and influence effectively
Powerful Persuasion and                Understand different communication
                                        styles and motivators
Compelling Influencing Skills
                                       Prepare to achieve the outcome they
                                       Build rapport quickly
                                       Start a conversation with a stranger
                                       Challenge their ‘old’ thinking and replace
                                        it with a ‘new’ style
                                       Understand how to collect information
                                        that helps them
                                       Develop an empathy with the other
                                       Deliver difficult messages confidently
                                       Deal with objections and questions
                                       Use ‘Verbal Aikido’
                                       Handle confrontation with confidence

                                   Prepare for presentations
Presentation Skills                Understand the audience’s needs and
                                   Overcome their nervousness and present
                                   Deliver powerful introductions and
                                   Get points across that are memorable
                                   Inject rhythm and pace into the presentation
                                   Use body language, movement and their
                                    voice to add colour and authority to the
                                   Understand how and when to use
                                    anecdotes, visuals and examples
                                   Use a variety of visual aids – including
                            Understand the overview of project
Project Management           management
                            Plan and distinguish between projects
                             and programmes
                            Understand the Planning Cycle
                            Define roles and responsibilities of those
                             involved in the project
                            Utilize tools and techniques to monitor
                             and control a project
                            Understand how to monitor and manage
                             change during a project

                            Understand the context in which the
Strategic Planning for       organisation operates
                            Define the business the organisation is
                            Utilise a range of management tools and
                             techniques to develop a strategic
                             planning framework
                            Position the organisation in relation to
                             their competition
                            Determine appropriate strategic options
                            Develop the vision for their team,
                             function or business unit
                            Understand how to provide a compelling
                             message to their stakeholders
                            Create an Action Plan with ownership
                             and accountability
                            Communicate their plan clearly to others
                            Understand how to manage for results

                            Understand the impact of the culture of
Team Pit-stop                the organisation
                            Diagnose the composition of the team
                             and team roles
                            Understand the communication styles
                             used by team members
                            Understand the driving and restraining
                             forces in the team
                            Identify and utilise diversity
                            Rethink their thinking
                            Identify and model required behaviours
                            Develop a continuing communication
                             support network
                            Question and listen effectively
                            Develop positive outcomes in difficult
                            Rebalance ‘team’, ‘self’ and ‘other’
                            Start to rebuild confidence
                               Understand how they use time
TiME Management                Use Covey’s Circles of Influence and
                                Concern model
                               Listen to their ‘Inner Voice’
                               Identify and use tactics to overcome our
                               Check their procrastination symptoms
                               Prioritise activities
                               Set goals and objectives
                               Understand the relevance of ‘Urgent’
                                and ‘Important’
                               Develop a ‘helicopter view’
                               Review common ‘time wasters’ and
                                understand how to deal with them
                               Saying ‘No’ and meaning ‘No!’
                               Use planning and negotiation to create
                                more time

                               Understand the purpose of training
Train the Trainer              Define the objectives of a training
                                session and training programme
                               Understand different learning styles
                               Design and deliver a variety of
                                appropriate training sessions
                               Prepare powerful Introductions and
                                memorable closes
                               Read audience signals and adapt styles
                               Use a range of training tools and
                               Understand alternative communication
                               Use voice control and active listening
                               Use a variety of delivery tools and
                               Understand how to control and build
                                rapport with an audience
                               Use a variety of methods to check the
                                audiences understanding

                               Understand the purpose of training
Training and Facilitating      Define the objectives of a training or
                                facilitation session
                               Design and deliver a training/facilitation
                               Prepare powerful Introductions and
                                memorable closes
                               Understand Tuckman’s model of Group
                               Read audience signals and adapt styles
                               Understand the audience’s needs
Training and Facilitating      Use a range of appropriate facilitation
Others cont….                   tools and techniques
                               Use body language, voice control and
                                active listening skills
                               Understand how to control and build
                                rapport with an audience
                               Prepare to facilitate well using an
                                Outcome Frame
                               Recognise the conflict ‘hot spots’ within
                                the group and move the group forwards
                                constructively to a solution

                               Identify the purpose of the document
                               Understand what motivates the reader
                               Write attention grabbing introductions
                                and powerful conclusions
                               Edit and Write documents with impact
                               Assess and improve the visual design of
                                the document
                               Review ‘best practice’ documents
                               Assess their own ‘in-house’ style
                               Capture notes from meetings and turn
                                them into first-class documents
                               Understand how to organise reports and
                                use appendices

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