Bid Template (No 1) by 97HsPX2D

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									       Compass Group
Schedule of Services to Contract




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                                                 Table Of Contents
1   SERVICE DELIVERY OUTLINE ............................................................................ 3
    1.1     Helpline ................................................................................................................................. 3
    1.2     Pre-employment Assessment ............................................................................................. 3
    1.3     Management Referrals ........................................................................................................ 5
    1.4     Health Surveillance .............................................................................................................. 7
            1.4.1      Optional assessment of site based workers .................................................................... 7
            1.4.2      Optional assessment of office based workers ................................................................. 7

2   ADDITIONAL SERVICES ...................................................................................... 8
    2.1     Occupational Health Adviser .............................................................................................. 8
    2.2     Occupational Health Physician .......................................................................................... 8
    2.3     Well Being Services ............................................................................................................. 8
    2.4     Flu Vaccinations................................................................................................................... 8
    2.5     Drug & Alcohol Screening .................................................................................................. 8

3   CONTRACT MANAGEMENT ................................................................................ 9
    3.1     Contract Management ......................................................................................................... 9
    3.2     Query procedures ................................................................................................................ 9

4   COMMERCIAL PROPOSAL ................................................................................ 11




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1 SERVICE DELIVERY OUTLINE

1.1   Helpline

         The Serco Occupational Health Helpline will provide designated Management with
         access to timely occupational health advice and expertise Monday – Friday, 09.00 hrs.
         – 17.00 hrs. Outside these hours, messages may be left on the voicemail. When
         messages are left, the response time is 2 hours unless after 4pm when it will be by
         10am the following working day.



1.2   Pre-employment Assessment

         Pre-employment and pre-placement health assessment will be undertaken to ensure
         that a prospective employee is medically compatible with a proposed post of
         employment within an organisation. Pre-employment forms will be processed within the
         Key Performance Indicator as below.



                        Pre-employment questionnaires were processed and their fitness for work
            KPI 1
                        status advised within 48 hours of receipt



         A Flowchart of the online pre-employment process can be seen on the next page. The
         paper process is the same with the exception that the process is completed through
         paper forms.




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1.3   Management Referrals

         Management referrals will be undertaken by the team at the National Service Centre,
         with the needs of the individual referral being met where possible as detailed on the
         referral form using the necessary and appropriate clinical assessment options available.
         Management referral key performance measurements are;



           KPI 2      Pathway decision made within two days from receipt.



                      Arrangement made within three working days for an appointment with an
           KPI 3
                      OH Physician



           KPI 4      OH Physician appointment made within fifteen working days



           KPI 5      Report received from the Network Dr within five working days



                      Report sent to client following receipt from the Network Dr within five
           KPI 6
                      working days




           KPI 7      Request for GP or specialist reports made within one working day of
                      receipt of consent.



                      Case closed within thirty working days of receipt when within SOH
           KPI 8
                      control.




         A flow chart of the process can be seen on the following page.




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 1.4     Health Surveillance

 In accordance with a formal agreement between Serco Occupational Health (SOH) and Compass, an
 onsite mobile service will be provided to cover the following specific health assessment requirements.

1.4.1     Optional assessment of site based workers

 All workers based on site locations, regardless of specific role onsite, will be offered an optional health
 assessment, including health monitoring. This assessment should be offered every 3 years.

 1.4.2    Optional assessment of office based workers

 All workers based on office locations will be offered an optional health assessment excluding health
 monitoring. This assessment should be offered every 5 years.

 Full details of how the service is planned is provided in Appendix 1, Service Description –Mobile
 Services. This includes aspects such as the protocols which maybe subject to change if risks
 change or at the recommendation by a Physician however changes will be agreed in advance with
 Compass.

 The daily charge for the mobile screening unit includes the cost of the health checks. The site
 based protocol takes 60 minutes to administer and seven will be completed in a day if candidates
 present themselves promptly. The office based protocol takes 30 minutes to administer and
 fourteen will be completed in a day if candidates present themselves promptly.




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2 ADDITIONAL SERVICES
The following are some of the other services not included in the contract but which may be of interest
in the future. Please ask your account manager if any of these are of interest.

2.1   Occupational Health Adviser

We are able to provide a qualified Occupational Health Adviser or nurse for other services as desired.
This would be for services such as providing workstation assessment, DSE assessments, vehicle
assessments or flu vaccinations.

2.2   Occupational Health Physician

We are able to provide a qualified Occupational Health Physician for other services as desired.

2.3   Well Being Services

Serco Occupational Health have a number of well being services available. We would
always recommend the initial stage of wellbeing programmes is to establish some baseline
data on the employees the programme is aimed at. One of the more popular and all
encompassing is the Wellpoint Machine which has been found to be very popular with the
wide range of clients who have them. These machines take weight, blood pressure, body fat
content and can also be set to take responses to lifestyle health screening questions. They
are a great way to encourage your employees to take more interest in their health and also
give the employer an anonomised view of the health of their employees.

2.4   Flu Vaccinations

We are able to provide on an annual basis seasonal flu vaccination programmes.

2.5   Drug & Alcohol Screening

We are able to provide Drug & Alcohol Screening services including consultation, training, with cause
tests and random tests.




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3 CONTRACT MANAGEMENT

3.1    Contract Management

           The Contract manager will be responsible for the following:
     Ensure that the client contact is provided with an information pack with example
      documentation to guide management through the processes
     Managing the strategic relationship with the client, informing them of any commercial or
      medical developments with inclusion the client newsletter.
                   Ensuring access to the Serco Occupational Health client intranet site.

                   Ensure access to the online case progression system.
     Liaison with the client regarding future requirements and ensuring flexibility of contract
      delivery.
     Ensure delivery of a 3 month report.
     Formally meeting with the client management on a six monthly basis to consider performance
      and monitoring.
     Act as the point of escalation for issues regarding contract delivery, continuous
      improvements, quality or complaints.


3.2    Query procedures

      For day to day issues please contact our Helpdesk by telephone on 0845 094 1429 or by
      email to OH.helpdesk@serco.com, who will be able to respond to your requirements.

      The Helpdesk is available, Monday – Friday, 09.00 – 17.00 hours, to provide information or
      advice on all aspects of the Occupational Health Service, examples as below;

     Would a Management Referral to Serco Occupational Health be beneficial?
     It can be useful for the Line Manager or HR Adviser to discuss an individual case with a
      Occupational Health Adviser. At this stage the individual SHOULD NOT BE IDENTIFIED,
      otherwise the enquiry will become case specific and an Occupational Health record will need
      to be kept. In some instances the advice given may be sufficient at that time or a referral
      might need to be considered after a specific event. If it is felt that a referral might be
      beneficial then the Line Manager or HR Adviser can follow the normal Management Referral
      process.
     Clarify information contained in reports previously sent to Management.
     We strive to ensure our reports are clear and concise, we are keen to receive this form of
      enquiry as we utilise this feedback to further develop our reporting methodology.
     General Occupational Health advice
     Concern may be raised in a workplace environment in relation to e.g. particular diseases that
      occur in the general population. Examples of this would be rubella (German measles) or
      topical circumstances, such as SARS or bird flu. Appropriate and up to date advice can be
      provided to assure management and employees.
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   Business travel advice and information.
   For those businesses engaged in overseas operations, with employees travelling abroad, we
    can provide up to date travel advice and information related to the countries visited.
   Discuss ongoing cases that have been referred.
   Where a progress update is required for existing cases, your call may be dealt with by an
    administrator.

    For contractual issues such as business development opportunities, client meetings,
    contractual issues, production of Management Information etc, your Contract Manager will be
    James Leckie who can be contacted at our Head Office at Boundary House, 2 Wythall Green
    Way, Middle Lane, Wythall, Birmingham, B47 6LW, on telephone number 0845 260 0690 or
    via his email address james.leckie@serco.com or mobile phone number 07875 149521.




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4 COMMERCIAL PROPOSAL

          Service Element                                                Price

          Pre-employment Questionnaires                          £25 per questionnaire

          Night Workers Assessment                               £25 per questionnaire

          Confined Space Worker Assessment                       £25 per questionnaire

          Assessment of the above following a Drs report or           £55 per case
          a consultation with Network Physician

          Telephone Consultations                                         £75

          Management referrals                                       £178 per case

          NSC Physician Appointments & Report                        £175 per case

          Consultation with a Network Doctor                  At cost + 15% administration
                                                                         charge

          Treating Dr reports (i.e. GP’s, consultants &       At cost + 15% administration
          specialists) requested by Serco Occupational                   charge
          Health

          Directors Medicals                                              £400

          Ill Health Retirement Review                                 £205/Hour

          Occupational Health Adviser                                £420 per day *
                                                                   £245 per half day *

          Occupational Health Physician                              £875 per day *
                                                                   £500 per half day *

          Mobile Health Surveillance Unit                       £560 per screening day
                                                              (travel charged additionally
                                                                    at £340 per day)

          Drug & Alcohol                                        Dependant on Service –
                                                                  Individually Priced

          * Where required, travel & overnight                       £0.42 per mile
          accommodation costs are additional
                                                                Accommodation at cost




   If an appointment we have made with a Network Dr is cancelled without 3 working days
    notice, there is an additional fee of £135 for each occurrence. Within 3 days is 100% of
    charge.

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   Any bespoke stationery or software developed, outside of Serco Occupational Health’s
    normal form and content will be at an additional cost, subject to pre-authorisation by the
    client.
   Mobile cancellation terms – 40% if less than 2 weeks 80% if less than 1 week
   In the event of SOH not being able to provide the contracted and planned services for any
    unforeseen reason, e.g. inoperable equipment, inadequately trained staff Serco Occupational
    Health will not charge for the service until it has been delivered effectively.




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