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					                                               Presented by Daniel Toriola


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                                 Tips on How to Achieve Success in Customer Service
                                                             By Hani Masgidi



   If you are ambitious to be successful in the field of business, you must be aware of the fact that
customer service is one of the main factors, which plays a great role in bringing success in the
business. Customer service happens to be one of these things that bring about the satisfaction of the
customers. It is well known to all that if the customers are happy with the way you deal with them and
id the products or the services that you provide to them are of a high quality.

 If you want achieve success in customer service, you have to follow some main principles. You have
to have a clear idea about how you would deal with the customers. If you are looking for some tips that
will help you to attain success in customer service, here are the tips and some suggestions. Follow
them and know how to be successful in customer service.

 If you are having a conversation with the customer over the telephone or face to face, it is better for
you to mention the name of the customer you are talking to. When the customer hears his name from
you, he is going to have a different kind of dealing with you. It will also be easier for you to deal with
him. End the conversation with a 'thank you'.

 If you are already experienced in the field of customer service, you must have had the experience of
dealing with customers who are irate. Say 'I apologize' or 'I'm sorry' if you find some customer angry.
Do not forget to take a follow-up with the customer. Contact him some time later. When you end the
call, thank him. Before ending the call do ask him if you can do anything else for him.

 There is a very tricky way to incur the interest in the customer that you deal with. After your
conversation with him is over, you can leave a message for him. You may also ask for a feedback
about what he or she feels after availing the customer service. The way you ask is also quite important.
Instead of asking him how he liked the interaction you should ask him how he would like to rate the
customer service that he availed. The answers in the second case are most likely to be more specific.

 The most important factor in achieving success in customer service is the way of your dealing with the
customer. You have to be very careful about not hurting the belief or faith of the customer. The
pleasant features of your behavior of yours will surely impress the customer. One more obvious way to
success in customer service is to provide them with the products or services of the best quality so that
they have the least scope to feel unsatisfied. If the customers are happy with the products or the

Customer Service Jobs
Work a customer service job from home using your computer and a headset.
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services that that are availing, it is much easy for you to gain success in customer service.

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                                                 Customer Service Training Tips
                                                                By LeeAnna



 Good customer service is the best way to keep customers coming back to your business. super stores
that have hundreds of employee's, these companies do not give their workers enough incentive to be
customer friendly, and they don't seem to insist their employees use the customer training tips that are
provided during their training. Businesses always supply new employees with their own customer
service training tips in the beginning but they seem to forget them after being employed for awhile.
Maybe stores and businesses should make their employees go through a refresher course and
re-learn the customer service training tips that were given to them in the beginning. Training your
employees in the art of customer service can be the least expensive improvement you can do. Make
sure your employees have good people skills and that they enjoy working with people. One nasty
person with a bad attitude can ruin a small business faster than a hold-up. Here are some customer
service training tips that may help your employees.

Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls,
faultfinders, constant complainers, unreasonable, demanding. There's no way you can avoid them so
you have to learn to deal with them. Angry people cannot rationalize because they are so wrapped up
in the emotion of anger that anything you say gets filtered through their emotion. Rationalizing, problem
solving, listening, and negotiating are all left-brain activities and your angry customer is stuck in the
right side of the brain, and therefore cannot be expected to rationalize with you. Here are a few more
customer service training tips.

Believe it or not the best way to diffuse a situation with an angry customer may be cleared up with two
little words. “I'm sorry.” Recent research shows that more than 50% of customers who have voices a
complaint never get an apology. It doesn't take a rocket scientist to realize that most people just want
to be acknowledged, and when they get ignored and treated like they don't matter and their opinion
means nothing. One of the better customer service training tips I found is saying “I'm sorry,” can make
all the difference in the world.

I don't believe in the saying the “customer is always right.” No their not always right, and there are
those that make themselves feel superior by belittling others. Being courteous to customers does not
mean you have to accept abuse from them. Nobody deserves to be treated badly, but unfortunately
there are those who go out of their way to do so. Saying things like, “Thank you for letting me know
that you're unhappy with…” will usually calm even the meanest customers and the nicer you continue
to be with them, the calmer they get, this is a very good customer service training tip. Try it a few times
it really works. There's also another saying that goes: “You don't have to show up to every fight you're
invited to.”



Leeanna is an expert author who writes for customer service training tips
http://www.customerservicetraining-tools.com




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