Migration of eGovernance tools to Mobile Governance by 4qZ843


									                    PN – 84
          India geospatial forum 2012
          8th February 2012, Gurgaon

                   K Prashant
Certificate Program for Executives in eGovernance
                   IIM Indore
eGovernance in India
 Evolved from computerization of Government
  Departments to initiatives that encapsulate the finer
  points of Governance, such as citizen centricity, service
  orientation and transparency.
 National e-Governance Plan (NeGP), takes a holistic
  view of e-Governance initiatives across the country,
  integrating them into a collective vision, a shared
 The Government approved the National e-Governance
  Plan (NeGP), comprising of 27 Mission Mode Projects
  (MMPs)and 8 components, on May 18, 2006
Mission Mode Projects
Central MMP’s                State MMPs             Integrated MMPs
•Banking                     •Agriculture           •CSC
•Central Excise & Customs    •Commercial Taxes      •e-Biz
•Income Tax (IT)             •e−District            •e-Courts
•Insurance                   •Employment Exchange   •e-Procurement
•MCA21                       •Land Records          •EDI For eTrade
•National Citizen Database   •Municipalities        •National e-governance
•Passport                    •Gram Panchayats       Service Delivery
•Immigration, Visa and       •Police                Gateway
Foreigners Registration&     •Road Transport        •India Portal
Tracking                     •Treasuries
Back Ground
 e‐Governance has emerged as a popular phenomenon
  to deliver government services around the world.
 e‐Governance in an implementation sense is restricted
  primarily to the use of computer based internet access
  to deliver services.
 In countries where the penetration of computers and
  internet is relatively low, such as in India, there is an
  apprehension that the reach of e‐Governance may be
Potential of Mobile Governance
 Mobile phones have tremendous potential to expand the
    access to and reach of public services in India.
   The growth of mobile phone subscribers in India over the
    last decade has been explosive.
   Owning a mobile phone was viewed as a luxury , the
    scenario has completely changed now with over 750 million
    mobile phones subscribers in the country as on 31
    December 2010.
   Introduction of 3G services in the country is expected to
    give a further boost to mobile phone penetration and the
    usage of internet on these devices.
   M-Governance is not a replacement for e-Governance;
    rather it complements e-Governance
Relevance of mGovernance
 Mobile Penetration                            2000           2008   South Asia
 Mobile cellular subscriptions (per 100
                                               0.4            30.4   32.6
 Mobile telephone usage
                                               191            440    363

 Price basket for mobile service (US$/month)   -              1.6    1.9

 Internet and Broadband Subscribers – India as on 30th Sept. 2010

 Total Internet Subscribers                    17.90 Mn

 % Change over Previous Quarter                7.02%

 Broadband Subscribers                         10.31 Mn
On an average, a person is aware of 22 VAS services. However,
only 3.4 services on an average are used on mobile
   Banking Transactions
          Ticket Booking
            Bill Payments
          Medical Advise
   Bank Account Details
       Social Networking
            Video Calling
    Playing online games
               Mobile TV
                    MMS                                          Usage of Mobile

     Regional Wallpaper                                          Awareness

              Live Sports
         Regional Videos
         Watching News
       Bollywood Videos
 Listening to latest music

                             0   20   40   60   80   100   120
Socio Economic Drivers for mGovernance


                                        Low cost

          Low training                   Effective
             cost                      adoptability

“Go Mobile with Government”, Singapore
 Mobile service delivery has been identified as a
 strategic mode for Singapore’s iGov 2010 master plan
 and currently more than 300 public services are
 available through mobile technology in the country.
 Some of these services include:
   Checking information regarding bank accounts ,
      property, investments etc.
     Accessing weather forecast information.
     SMS alerts for passport renewal, road tax renewal.
     Key economic statistical SMS service providing national
      economy estimates, consumer price index, wholesale
      trade index etc.
     Traffic information and payment of traffic offenses.
“We’ve Gone Mobile”, Canada
Mobile Service Ecosystem in India
 Challenges
    lack of common service delivery platform.
    No m-apps in public services domain
    Need of Government led effort
 Stakeholder’s
    Mobile Network Operators
    Value Added Service (VAS) Providers
    Unique Identification Authority of India
    Telecom Regulatory Authority of India
    National Payments Corporation of India
    Equipment Manufacturers
    Government Agencies
    Residents
Indian Initiatives
Type of Application               Examples of Projects                               Brief Description
SMS-based Alerts          Bhoomi, Karnataka, 2007                      Landowners register with Bhoomi by paying a
                                                                       fee. Will get an SMS whenever there is a
Pushed Down                                                            transaction on the land.
                          Western Railways, 2008                       Subscribed service for general updates such as
                                                                       mega blocks affecting train services, new
                                                                       services, ticketing facilities, etc. free of charge.
SMS-based Two Way         Toll Free Agricultural Help-Line, Haryana,   Users send SMS to a mobile number, and the
Information Exchange      2007                                         experts/officials telephonically respond to the
                                                                       questions within 48 hours.
                          Jan Seva Kendra, Gandhi Nagar, Gujarat,      Barcode assigned to a service application used for
                          2006                                         tracking the application, sending reminders to
                                                                       the officers, and for any inquiry on pending
                                                                       cases. People can enquire the status of their
                          m-Sampark, Chandigarh, 2005                  SMS “SMENU”to 58888. A menu of services
                                                                       available will be sent back to user via an SMS,
                                                                       from where he/she can get the required
WAP based Transactional   Zero Mass Foundation (ZMF), Andhra           Agents working on behalf of partnering banks,
Services                  Pradesh                                      use special mobile phones and accessories to
                                                                       provide front-end full-featured transactional
                                                                       services (opening an account, deposits and
                                                                       withdrawal of cash) for financial inclusion of
                                                                       rural poor.
Mobile in Government
 Survey of water bodies , Ministry of Water Resources
    Mobile Pad’s given to local officials for Data Entry with
     Picture , Coordinates , Time Stamp
 Monitoring of Civil Construction – Rural Development
    Indira Awaas Yojna
    Pradhan Mantri Gram Sadak Yojna
 PDA Based Surveillance & Tracking – Forest
  Department , Gujrat
Road map - mGovernance
Possible Policy Recommendations/Implementation Strategy

 Making all Government web sites Mobile Compliant.
 Creation of Mobile Service Delivery Gateway.
 Development and Notification of standards for mobile
 Notification of Long Codes, Short codes and m‐Gov
  Number for Mobile Governance.
 Creation of m‐Governance Innovation Fund.
 Development of Knowledge Portal and Knowledge
  Management System for Mobile Government
Critical Issues for m-Government Applications
 Choose m-Government applications wisely.
 Make sure that the application is user-friendly.
 Ensuring that citizens get exactly what the application
  claims to be able to deliver in the shortest possible
 Ensure that there are suitable back-office systems in
  place to deliver on m-Government promises.
 Privacy and Security
 Accessibility
Cost              m-Digital divide
Mobile mindsets   regulation and legal aspects

Trust/security    Data overload
    Thank You
        K Prashant

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