Welcome to the Rear Detachment Training Course

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					     Welcome to the Rear
Detachment Training Course




 Presented by Army Community Service
 Overview of the
Rear Detachment
          Objectives
Understand the relationship between
   the rear detachment, FRG, and
        community resources.
 Learn about the services available
   and how to refer those in need.
Communicate effectively with family
              members.
Family Support Structure




            The Army
             Family


        Community Resources/FAC
Family Readiness Liaison (FRL)
  Links command, soldiers/family members, and
            installation service providers
Coordinates with ACS for FRG training and arranges
               predeployment briefings
 Provides logistical and administrative support for
                         FRG
  Maintains contact with families who leave area
                 during deployments
      Maintains Operation READY materials
     Working with the FRG
 Allow the FRG to function independently, with
                     guidance.
   Pay attention to issues raised by spouses.
                Be an advocate.
  With the FRL, provide resource support and
                      referral.
            Project a positive image.
Establish good rapport, and treat family members
                    courteously.
Help the FRG deal with rumors, media questions,
                and family issues.
    Resources
        On post
  Civilian community
Family Readiness Liaison
Selection of RD Personnel
     Caring and experienced
   Familiar with the community
     Cognizant of RD mission
 Understands working relationships
Rear Detachment Functions
     Perform duties as unit commander.
     Forward mail for deployed soldiers.
  Control storage, security, and inventory of
     POVs and personal items of deployed
         soldiers residing in barracks.
Provide assistance that requires official action
  (pay matters, travel orders for training, AER
                     loans).
        Publish RD phone numbers.
 RD Functions (continued)
Field questions and concerns of families; record
              all contacts in logbook.
 Distribute/forward LES to authorized persons
                 based upon POA.
   Work closely with the FRG and community
          agencies; refer and follow-up.
Pass on accurate information to reduce rumors;
          conduct information briefings.
     Involve the chaplain in family training.
RD Functions (continued)
 Maintain unit and housing areas.
Handle administrative functions such
 as UCMJ, counseling, finance, and
         supply inventories.
   In-and-out-process soldiers.
Questions?
   Rear Detachment:
Recent Lessons Learned
        Objectives
Inform and prepare new RDCs and
        RDNCOs for duties.
       Predeployment
Attend all predeployment briefings.
      Know all entitlements.
 Ensure all spouses have a POA.
Ensure all SMs fill out a family data
     form prior to deployment.
  Develop and distribute a family
      deployment handbook.
Set up Operation READY classes.
    During Deployment
   Meet at least monthly with family
                members.
Talk with all FRG leaders twice a week
               at minimum.
           Manage the VTC.
 Know available resources and refer.
     Be available and accessible.
 Provide a representative for the FAC.
Common Situations
  Financial problems
          Food
 Transportation issues
   Domestic violence
 Neighborhood disputes
      Child abuse
 Allegations of infidelity
 Unsanitary conditions
 Red Cross messages
     Redeployment
Homecoming/reunion workshops
    Redeployment briefings
  Family notification of returns
   Welcome ceremony and
          refreshments
Questions?
Family Readiness
Group Overview
         Objectives
Understand the purpose and function
             of the FRG.
 Show how the FRG assists the RD
      before, during, and after
            deployments.
       FRG Mission
Promote stability, self-sufficiency,
           and resiliency.
Help to develop positive attitudes.
  Foster a sense of belonging.
  Provide a vehicle to develop
            friendships.
Provide information about the unit
          and community.
Components of the FRG
          Commander
    FRG Leader/Co-Leader
Chain of Concern (telephone tree)
         Points of Contact
           Treasurer
           Secretary
 Other positions, as necessary
Essential Activities
    of the FRG
       Meetings
    Current rosters
      Newsletters
  Welcome new arrivals
       Activities
FRG’s Impact on Families
         Mutual support
    Information and referral
         Rumor control
         Social network
FRG’s Impact on
   Soldiers
   Performance
    Readiness
    Retention
FRG’s Impact on Unit
  and Community
Conserves commander’s time and
           resources
     Minimizes distractions
  Reduces level of demand on
  community support resources
  FRG Training
   Operation READY
Army Family Team Building
Unit Service Coordinator
              Originated in 1995
     ACS staff works w/unit to connect the
    unit w/pro-active & prevention oriented
                ACS programs
      Increase family & soldier retention
     Provide visible subject matter experts
                   to the unit
     Enhance unit skills on how to support
             soldiers and families
Unit Service Coordinator Duties
  Assist Commander in assessing unit
            service needs by:
Consult w/Commander, CSM, FRG @ needs
 Provide advice, training & education about
  programs and services to increase readiness
 Assist Commander w/preparation of family
    readiness plans & preparing families for
            separations & challenges
 Conduct ACS briefings, pre-deployment &
           post-deployment briefings
  Family Readiness Group Assistants




Established in 2004 as a response to requests from FRG
                        Leaders
  Support for FRGs, Volunteers, Commanders, RDs
Mission: Support & enhance the link between mission
             success and family well-being
   Site Manager & 3 FRG Assistants for each MSC
Questions?
 Introduction to
Operation READY
          Objectives
   Learn how Operation READY
 resources help soldiers and family
  members prepare for deployment
             and reunion.
Understand Operation READY’s role
    in the Army’s overall mission.
What is Operation READY?
  “Resources for Educating About
      Deployment and You”

   A library of training materials
Designed to help soldiers and family
 members before, during, and after
             deployments
    Operation READY
  Developed after the Gulf War
 Based upon needs identified by
      soldiers, family members,
commanders, and service agencies
Provides tools to help prepare for
 military separations and reunions
      Operation READY
Materials are designed to be used by:

 Commanders          Rear Detachments
Army Community          Reserve and
    Service            National Guard
   Chaplains              Soldiers
     FRGs             Family Members
          Components of
         Operation READY
   Army Leaders’ Desk       Predeployment and
        Reference           Ongoing Readiness
Soldier/Family Deployment    Homecoming and
    Survival Handbook            Reunion
 Army Family Readiness       Family Assistance
        Handbook                  Center
    Rear Detachment         Army FRG Leader’s
 Commander’s Handbook           Handbook
                                 Available on CD
     Video Components of
       Operation READY
Introduction to Operation Practical Readiness –
         READY            Smart Ways to Minimize
    Family Assistance      Deployment Hassles
         Center             Coping with Stress
    Family Readiness       Making Your Reunion
   Groups – A Place to            Work
         Belong
       Available in DVD and VHS formats
Children’s Components of
Operation READY Materials
           Children’s Storybooks:
   “Jody’s Daddy is in the Army” (preschool)
     “We’re an Army Family” (school age)
     “The Army Brat Pack” (older children)
              “Army Teens Talk”
Army Kids Fun Activity Book (preschool) Army
      Kids Fun Activity Book (school age)
            Available on CD
    Where Can You Get
Operation READY Materials?
     ACS Mobilization/Deployment
               Services
           www.goacs.org
    Army Reserve Regional Family
            Program Office
 National Guard State Family Program
                 Office
        Conclusion
Operation READY is here to help!
        ACS Program Overview

*ACS assists Commanders in maintaining readiness of
soldiers and families by developing, coordinating and
   delivering services which promote self-reliance,
    resiliency, and stability during war and peace.

*Our goal is to make sure that soldiers and their families
        are ready for deployment at any time.
ACS Program Overview
 Mobilization and Deployment Readiness
       Family Advocacy Program
  Exceptional Family Member Program
         Employment Readiness
        Financial Readiness/AER
   Installation Volunteer Coordinator
             Mayoral Program
      Army Family Team Building
        Army Family Action Plan
     Soldier and Family Readiness
    ARMY COMMUNITY
       SERVICE
FINANCIAL READINESS PROGRAM
      • Army Emergency Relief
   • Community Assistance Program
“HELPING THE ARMY TAKE
CARE OF SOLDIERS”
YESTERDAY - TODAY - TOMORROW
BACKGROUND OF AER
Chartered in 1942 by Secretary
          of War Stimson.
$1.5 million “seed money” from
   the American Red Cross.
 Royalties from Irving Berlin’s
        “This is the Army.”
  Organization and Support:
   – Staffed by Army Officers
       and Enlisted Soldiers.
   – Housed and supplied by
       the War Department.
     “..so that deductions from
       its funds for
       administrative expenses
       and overhead are
       practically nonexistent.”
WHAT AER IS ABOUT
  Meeting EMERGENCY FINANCIAL Need
   Unforeseen and urgent -Death of family member,
   Illness - Natural Disaster - POV repairs -IRD -No Pay


 WHAT AER IS NOT ABOUT
 AER Funds are not an Entitlement
    NOT a solution to “All Financial Problems”
          WHO DOES AER HELP?

 Active duty soldiers, single or married, and their
               eligible family members.
ARNG and USAR soldiers on active duty for more
  than 30 consecutive days and their eligible family
                       members.
 Soldiers retired from active duty for longevity or
      physical disability, and their eligible family
                       members.
ARNG and USAR soldiers who retired at age 60,
         and their eligible family members.
 Surviving spouses and orphans of soldiers who
    died while on active duty or after they retired.
      CATEGORIES OF
  AUTHORIZED ASSISTANCE
 Non receipt of Pay         Food
  Loss of Funds        Essential POV
Medical, Dental, and       Utilities
 Hospital expenses        Clothing
 Funeral Expenses       Fire or other
                         Disasters
 Emergency Travel
                          Privation
       Rent
               CATEGORIES OF
          UNAUTHORIZED ASSISTANCE
        Divorces        Liquidation or consolidation of
       Marriages                      debts
  Education Expenses        Business Ventures or
    Rental, lease or              Investments
   purchase of POV                Bad Checks
Travel of Non-command      Civilian court fees, fines,
sponsored Dependents judgments, liens, bail, legal fees,
    Ordinary Leave               or income tax
 Continuing Assistance Goods or items for convenience,
                              comfort, or luxury
     ABORTION
               HOW DO SOLDIERS FIND AER
                WHEN THEY NEED HELP?
        First, see their Unit
         Commander/1SG
 Then, go to their CFNCO, then
            AER Section
If there is no AER Section, go to
        any of the following:
    Air Force Aid Society Section
      Navy Marine Corps Relief
         Society Auxiliary
  Coast Guard Mutual Assistance
                Office
    American Red Cross Chapter
All Financial Assistance Provided
    by These Organizations to
    Soldiers is Funded by AER

                      13 Branches & 100 Sections as of December 2000
     WHAT SHOULD SOLDIERS
       BRING WITH THEM?


           Military ID Card
   Leave and Earnings Statement
          Leave/PCS order
Substantiating documents (car repairs
 estimate, rental agreement, utility bill,
                  etc.)
AER - ARC PARTNERSHIP
     AER - ARC Partnership:
ARC will continue to provide financial
       assistance to soldiers.
AER will fully reimburse ARC for all
 assistance issued and pick up loan
    management administration.
       IS SOLDIERS CHAIN-OF-
        COMMAND INVOLVED?
                YES
 Request for assistance is initiated thru
        immediate Commander
   Request for assistance can only be
 forwarded to AER Officer if signed by
               1SG/Cdr
No Commander/1SG involvement action
       should not be processed.
     HOW CAN YOU HELP?


            AS A LEADER:
Ensure soldiers spouse knows about AER –
     Especially prior to deployments.
Ensure soldiers spouse is given a power of
       attorney for emergency use.
Remind soldiers about AER when they have
          financial emergencies.
                SUMMARY

   Private, nonprofit, corporation – Not
 Government agency or Government Money
 AER is not an Entitlement – Unforeseen &
  urgent Emergency – Also, not solution to
               ALL problems.
AER wants Chain-of-Command Involvement
             ARC Involvement
    Commander has unlimited access
 Decision regarding assistance should be
    within established guide lines, while
      ensuring fairness and equability
   COMMUNITY
   ASSISTANCE
  PROGRAMS FOR
   FAMILIES OF
DEPLOYED SOLDIERS
COMMUNITY ASSISTANCE
     PROGRAMS
      HOME FRONT CARES
         - - Utilities Assistance
   - - Emergency Assistance Fund
      - - Wounded Troops Fund
   EL POMAR EMERGENCY
  MILITARYASSISTANCE FUND
 COMMUNITY ASSISTANCE
       FUNDS
HOME FRONT CARES – Utility Assistance
 Provides utility assistance to those families
      of deployed Soldiers who have a
   demonstrated need. – Requests must be
 processed through the Command Financial
                     NCO.
COMMUNITY ASSISTANCE
       FUND
HOME FRONT CARES - Emergency Financial
             Assistance

Provides financial assistance to families who have
   substantiated need that cannot be met through
    Army Emergency Relief. Requests must be
 processed through the Command Financial NCO.
COMMUNITY ASSISTANCE
 FUND – Home Front Cares
HOME FRONT CARES – Wounded Troop Fund

    Designed to assist in paying the incidental
expenses of military family members incurred as a
 result of injury and/or extended hospitalization in
    the United States or overseas. The level of
assistance is based on the situation and the need of
                     the family.
     COMMUNITY ASSISTANCE
      FUNDS- Home Front Cares
Pays incidental expenses after the family members
 have returned from visiting a wounded Soldier and
       is not limited to the VSI/SI categories.

Assistance may be provided on a case-by-case basis,
  based on the information provided, after all other
         funding sources have been accessed.
   COMMUNITY ASSISTANCE
FUNDS – El Pomar Emergency Military
         Assistance Fund
 Designed to ease the adverse financial impact on
    Colorado resident families of Soldiers (Active
   Duty, Colorado Reserve and Colorado National
 Guard) who are deployed in support of the GWOT
         or deployed in other Combat Areas.
      Managed by the Pike’s Peak United Way.
This fund is designed to assist families prior to their
      departure to visit very seriously injured or
      seriously injured (VSI/SI) Soldiers facing
   extended hospitalization in the United States or
                       overseas.
   COMMUNITY ASSISTANCE
FUNDS – El Pomar Emergency Military
         Assistance Fund
       VSI/SI - The family member must have
           Invitational Travel Orders (ITO)
                Dual military - PTDY
  Disbursement - $200.00 cash and $300.00 check.
 Recipients must provide a letter that addresses how
   the money was spent to Fort Carson ACS within
        10 days of return to Colorado Springs.
Funds are not meant to duplicate or replace the funds
   authorized by the JTR for travel and per diem for
                    these families.
   COMMUNITY ASSISTANCE
FUNDS – El Pomar Emergency Military
         Assistance Fund
El Pomar Emergency Military Assistance Fund will
  assist families with memorial services. $1,000.00
    to be disbursed at the Pike’s Peak United Way
 Office on North Nevada. Disbursement will occur
           in the form of a $1,000.00 check.

   For expenses which may not be covered, i.e.
   childcare arrangements, pet care arrangements,
    flowers, assistance for other family members,
                    phone calls, etc.
  COMMUNITY ASSISTANCE
        FUNDS –
     The Fort Carson ACS, Financial
 Readiness/AER Program will continue to
   identify legitimate recipients, approve
    request and coordinate with outside
agencies. Each agency will administer, set
 procedures, provide accounting, and make
actual payments. AER staff can be reached
                 at 526-4783.
               AFTB Overview




January 1998
               What is Army Family Team
                       Building?
               Training to Enhance Personal and Family
                   Readiness of All of America’s Army




January 1998
               Mission Statement


               To educate and train America’s Army
               in knowledge, skills, and behaviors
               designed to prepare Army families to
               move successfully into the 21st Century.




January 1998
               Program Components for
                   America’s Army




               TRADOC
               SCHOOLS

                                       CPO/SCHOOL
                                         HOUSE
                           MILITARY
                         COMMUNITIES

January 1998
                Family Member Training
                  Volunteer to Volunteer
                       New to
                        Army
                                     Level I

               Greater Army
          Spouse Experience
                                     Level II

               More Community        Level III
                    Experience




January 1998
               Family Member Training
                      Modules
         LEVEL I                LEVEL II              LEVEL III
         7 courses              19 courses            15 courses
         10 hrs.                21 hrs. 15 min.       18 hrs. 10 min.
         Military terms,        Introduction to      Effective
          acronyms,               effective             communications
          customs, and            leadership           Coaching,
          courtesies
                                 Management            mentoring, and
         Introduction to         skills:               advising
          chain of command        Communication/       How to plan and
          and chain of            conflict              conduct a
          concern                 management            workshop
         Family and military    Family support       Group conflict
          expectations            groups                management
         The impact of unit     Benefits,
          mission on family       entitlements, and
          life                    compensation

January 1998
                   How AFTB Benefits the
                      Army Mission...

               •   Soldiers can concentrate on Army mission
               •   Reinforces Army values
               •   Enhances Army leadership goals
               •   Develops realistic expectations, resulting in
                   less frustration and confusion
               •   COMBAT MULTIPLIER AND READINESS
                   ENHANCER


January 1998
               How is AFTB Structured?

                                                  Core Instructors
                                   CFSC

                                  Major
                                Command
                                 Liaison
                          Garrison/STARC/RSC Cdr
                        Installation/Community POC
                             Advisory Council

                        DA Certified Master Trainers
                 Local Instructors and Program Volunteers

                                Students


January 1998
                   AFTB Master Trainers
         • Master Trainers play a key role in             CFSC
           local AFTB                                    FUNDS
               —   Assist with program implementation      ALL
               —   Enhance sustainment for on-going
                   programs                              COSTS
               —   Serve as spokespersons and advisors
               —   Establish and conduct local AFTB
                   Instructor Training Programs
               —   Teach Levels I, II, and III

         • Master Trainers are trained by
           Core Volunteer Instructors,
           certified by Department of Army
         • Asset to local community
         • Committed to work “one year”
           for AFTB
January 1998
    AFTB Volunteer Trainers
         Master Trainers                   Master Trainers
(list is available through ACS)   (list is available through ACS)
     FORT CARSON AFTB

    Free childcare and lunches provided
          Taught at the unit level
First AFTB Program in the Army to receive
              DA accreditation
         Networking with the unit
            Inspectable for CIP
       Promotion Points for AFTB!
                Who Owns AFTB?

      • Conceived and developed by Army families for
        Army families

      • Approved by General Sullivan and SMA Kidd

      • Thumbprint of General Reimer and SMA Hall to
        move families forward to the 21st Century

      • Ownership belongs to Army families



January 1998
                      Bottom Line

               Army Family Team Building
                  A True Family
                 Member Program
                  Designed By
                 Family Members
                   For Family
                    Members

January 1998
         AFTB Information

    www.armyfamilyteambuilding.org
Level I & II available in Spanish and English
               Level I, II, & III
   Books available in Korean & German
   Army Community Service 526-4590
Crisis Intervention
           Objectives
  Understanding factors, types, and
       characteristics of a crisis
 Determining expectations of people
              in a crisis
Helping people solve their own crises
    Doing referral and follow up
     Factors in a Crisis
          Hazardous event
     Threat to one’s well being
    Return to previous conflicts
Challenge to one’s survival, growth
Lack of effective or adequate coping
                 skills
Characteristics of a Crisis
          A rise in energy
     A wide range of emotions
    A dynamic, not static, event
Judgments and decisions are made
    Breakdown of coping skills
 Time limited – takes 4-6 weeks to
        restore a steady state
      Types of Crises
    Developmental - transitions
    Deprivational – loss or grief
  Situational – illness, move, job
Integrational – threat to life’s goals
      and basic security needs
        Expectations of
        People in Crisis
Which of the following are reasonable
expectations?
       The problem will be solved.
           They will be rescued.
  They will receive helpful information or
                 knowledge.
    They will receive a caring attitude.
    The A-B-C Method
Developed by Dr. Warren Jones
A – achieve contact
B – boil down the problem to its
    essentials
C – cope actively through an
    inventory of the client's
    ingenuity and resources
Boil Down the Problem:
        Focus
  Explore the present situation.
        Identify the threat.
Work for a conceptualization of the
  immediate past and present to
       understand the crisis.
Make the dilemma conscious and
        expressed in words.
              Cope
Inventory problem-solving resources.
     Assist in decision making.
Emphasize relationships with others.
     Summarize new learning.
      Steps in Referral
Refer to the best agency for the need.
Set up an appointment, and give the
 person in crisis the name of the new
                worker.
  Send someone with the person if
  they’re hesitant to go alone to the
              appointment.
  Suggestions for the
    Helping Person
 Follow up after the appointment.
       Protect confidentiality.
   Be aware of signs of suicidal
intentions, and don’t hesitate to ask
   about any thoughts of suicide.
   Be empathetic, positive, and
             reassuring.
Questions?
Wrap Up Day One!
Rear Detachment Training Day
            Two
 Inspectors
General And
   You…
             Agenda

              Purpose

    Why People Come to the IG

        Rules of the Road

             IG POCs

    Top Requests for Assistance

7 Common Scenarios – Helpful Hints

    Ft. Carson IG Contact Info
                 Purpose

    Our purpose today is to Teach and Train, to
inform you.
     In your new duties you will be faced with
situations that you may not have experience with.
    We will walk you through some of those
challenges using “common scenarios” as they have
been reported to us.
    We will use discussion and a review of
applicable regulations to arm you with the
information you need to face these challenges.
    Ultimately we want to arm you with
information that will allow you to be better
prepared.
       Why Do People Come to The IG?

        Perceptions of misconduct.
        Some people do not understand regulations or policies or
     simply do not agree with them.
        Some people do not believe the chain of command will help
     them.
        Revenge.
        Sometimes people use the IG to preempt chain of command
     actions.
   But…~50% of all requests for assistance are legitimate and
           ~26% of all allegations are substantiated.

The day Soldiers stop bringing you their problems is the day
you have stopped leading them. They have either lost
confidence that you can help them or concluded that you do not
care. Either case is a failure of leadership. Colin Powell
                Rules of the Road
                    By Regulation…

  Everyone has the right to see the IG (we have ~108,000
customers in FCCO AOR).
   No allegation or request for assistance can be ignored.
  IGs are not Commanders or policy makers – IGs are fair
& impartial fact finders and problem solvers.
   Investigations, inquiries, and inspections are directed by
the IG’s Commander - not by the IG.
   IG records cannot be used as the basis for adverse
action, to compare commands or commanders, or cited in
evaluation reports or awards.
              Rules of the Road
                     IGs Do Not…


   Recommend punishment.

   Interpret law.

   Establish command policy.

   Exercise directive authority.

   Change established redress procedures
(Officer/Enlisted Evaluation Appeals Process).
          Rules of the Road
  Questions We Always Ask Your Soldiers


Do you have permission to be away from your
place of duty?

Have you contacted your chain of command about
this issue?

Do you have any supporting documentation?

Have you asked for assistance from any other
agencies?

What do you want the IG to do for you?
                     FCCO IG Task Organization
                                   INSPECTOR GENERAL
                                        526-9482


                        IG SGM                         DEPUTY IG
                       526-9489                         526-9484




            CHIEF OF INSPECTIONS                          CHIEF OF
                   526-5348                      ASSISTANCE & INVESTIGATIONS
                                                          526-9483



      ASSISTANT IG        ASSISTANT IG        ASSISTANT IG         ASSISTANT IG
     SFC BURBRIDGE         SFC GOBLE          SFC ROBERTS          SFC DICKSON
        526-9486            526-9491            526-9467


      ASSISTANT IG        ASSISTANT IG         ASSISTANT IG        ASSISTANT IG
        526-9467             526-9476            VACANT              526-9474




                                                                   IG ADMIN SPT
                                                                      526-3900
PROJECTED GAIN
120 DAY LOSS
        Top Ten Requests for Assistance
                       Through 2d Qtr, FY04

1.    Personal Conduct: UCMJ/Criminal Violations, Non-Support of Family, Abuse of
      Authority, Harassment/Maltreatment.
2.    Personnel Management – Military: Enlisted Promotions,
      Assignment/Reassignment, Flagging Actions.
3.    Command/Management of Organizations: Commander’s Actions/Decisions,
      Caring for Family Members, Excessive Delay of Personnel Action, Physical Profile
      Compliance.
4.    Finance and Accounting: Military Pay (Active), Travel Pay and Civilian Pay.
5.    Health Care: Medical Care and Access to medical care.
6.    Personnel Management/Civilian: Civilian Recruitment and Placement.
7.    Engineer/Facilities: Family Housing Referral, VOQ/BOQ/BEQ/Troop Housing.
8.    Transportation: Movement Management and Household Goods Movement.
9.    Operations: Deployment/Redeployment
10.   Community/Installation Support: Child Development Center, Quality of
      Care, and Community/Installation Support.
Seven Scenarios
 What do you do when…


Non Support
Commander’s Actions
Commander’s Decisions
Enlisted Promotions
Leave and Pass
Improper Relationships
Home Health Inspections
                    Non-Support
SPC Webster came back from IRAQ. He decided that he no longer
wants to be married and shipped his wife to Philadelphia on his own
dime (his wife was fooling around while he was deployed). His wife
left in Apr 04. Your 1SG came to see you with an issue from the
local IG office. The packet says a Mrs. Webster, living in
Philadelphia, has complained that her husband, SPC Webster, a
member of your unit, has not provided any monetary support to her
for 6 months. Your local IG says you have 14 days to respond to
Mrs. Webster.
                   Applicable Regulations
AR 608-99, Family Support, Child Custody, and Paternity, dtd 29 Oct 03
     DOD 7000.14R & DOD Financial Management Regulation
                       Who Can Help
   Local Finance Office (verify BAH being paid to solider)
   Local Staff Judge Advocate (amount of support required)
            Local PSB/PSD (DEERS Enrollment)

                    What do you do?
                    Non-Support
               Commander’s Responsibilities


  Determine the truth of the complaint (is there a dependent wife and
kids?) If yes…

  Determine if a court order or written support agreement exists (get a
copy from the solider or dependent).

  Determine proper amount of monthly payment (SJA can help)

  ORDER Soldier to pay the proper support. If you do not, you are
placing yourself at risk!

  Follow up to ensure your order is being followed every month.

  Address 6 months worth of arrearages.
                          Non-Support
                       Things You Need to Know
    A Soldier’s obligation to pay BAH II With to the family members will
begin on the date the family members vacate the quarters (gov’t or
commercial). The obligation to make this support payment begins even
if the Soldier has not cleared Government quarters and is not entitled to
draw BAH II With.
  Soldiers must pay BAH-II (flat rate based on rank) if receiving BAH
and no court order exists. BAH is not an entitlement - it goes to the
family or back to the government.
   You cannot order the method of payment (money order, check,
allotment, etc.) but it’s a good idea to strongly suggest an allotment.
  If dependents live in government quarters, Soldier is not required to
provide additional financial support. (Support-in-kind)
   Can’t order Soldier to pay arrearages but it’s the morally right thing to
do. Spouse must go through US Courts to get back support. However,
if Soldier does not pay arrearages, Gov’t will collect IAW DoDFMR.
                       Non-Support
                More Things You Need to Know

   You can punish Soldiers who refuse to pay support (up to and
including Court Martial).
  It is legal for a Soldier to keep the difference between his BAH (rate
based on where SM assigned) and what he is obligated to pay his
dependents (BAH II).
         Example: Soldier stationed at FC receives $865 BAH based
on his rank. His BAH II rate is $597.60. SM can pocked $267.40.
Does not matter where the SM sends his family - BAH rate based on
where SM is assigned.
  A Soldier is not entitled to BAH on behalf of a dependent whose
whereabouts is unknown and whose absence or whereabouts remains
unexplained.
   The onus is on the complainant to prove paternity - has to be done
through the court system.
                       Non-Support
                            Recap TTPs
  Find out the truth to the allegation of non-support (interview the
Soldier, check the DEERS database, check for court judgment
concerning paternity).
  Find out if a court order or separation agreement exists.
  Find out if the Soldier is receiving BAH.
  Get with JAG to validate amount owed (especially with
complicated dependent issues). In this case, the wife resides in
Philadelphia. The SM receives $772 (BAH w/ dependent) each
month. Since her husband receives BAH for FCCO and they have
no children, he will only pay her BAH II which equates to $519.30
per month for the rank of SPC.
  Order the Soldier to pay the appropriate amount.
  Follow up with dependent to make sure the money was received
and let the local IG office what actions you took to resolve issue.
           Commander’s Actions

You are the RD Commander. At your first RD sensing session, you
learn that all your weight control program soldiers are mad because
they are required to participate in a Special Conditioning Program
three times per week (Monday, Wednesday, Friday) beginning at
1700 (normal duty day ends at 1630). These Soldiers say they are
being punished and want you to stop the Special Conditioning
Program.
                   Applicable Regulations
     AR 350-1 Army Training & Education, dtd 9 Apr 03
      FM 21-20 Physical Fitness Training, dtd 30 Sep 92
  AR 600-9 The Army Weight Control Program, dtd 10 Jun 87
     AR 600-20, Army Command Policy, dtd 13 May 02

                     Who Can Help
                   Master Fitness Trainer


                   What do you do?
              Commander’s Actions
                Commander’s Responsibilities


  Ensure every Soldier in your unit meets the body fat standards (AR
600-9).

  Ensure your unit has a Special Conditioning Program that meets the
intent of the regulation (AR 350-1).
                    Commander’s Actions
                       Things You Need to Know
  Special physical fitness programs must be tailored according to FM 21-20 and
kept separate and distinct from the Army Body Composition/Weight Control
Program except for exercise programs prescribed to assist soldiers with weight
control problems.

  Special PT programs must be designed to overcome specific weaknesses like
aerobic or upper body/abdominal strength deficiencies.

  Special programs will not be punitive.

  AR 600-9 states that commanders and supervisors will provide educational
and other motivational programs to encourage personnel to attain and maintain
proper weight (body fat) standards. Such programs will include – nutrition
education sessions, exercise programs.

  Commanders are encouraged to place Soldiers with special fitness
needs into the regular unit fitness program whenever possible.
                   Commander’s Actions
                              Recap TTPs


  A well designed unit fitness program should improve each soldier’s
physical ability as well as enable soldiers to achieve and maintain proper
weight standards.

  Commanders should avoid placing all soldiers that exceed body
composition standards or have fitness problems in the same category
with the expectation that more exercise will automatically result in
decreased body composition.

  Make sure all involved understand why the special program exists.

  Immediately take Soldiers who meet the body fat standards off the
special program.
          Commander’s Decisions

Three NCOs from 1st Platoon and the RD First Sergeant just walked
into your office and closed the door. They proceed to tell you that
SPC Black, a member of your unit, is acting weird. They tell you
that this otherwise excellent soldier is missing formations, fighting
with other platoon members and being disrespectful to the platoon
leadership. None of this behavior describes SPC Black’s normal
demeanor. They say SPC Black won’t talk to them about this
situation. The 1st platoon leadership is concerned and now so are
you.
                   Applicable Regulations
           DoD Directive 6490.1 Mental Health Evaluations
  DoD Instruction 6490.4 Requirements for Mental Health Evaluations


                       Who Can Help
        Mental Healthcare Provider, Local SJA, Chaplain


                     What do you do?
                              Commander’s Decisions
                                        Commander’s Responsibilities
             Protect the Soldier from himself, those around him, and property.
                                                               Mental Health Referral Process
              Suspected                                        DoD Directive 6490.1 (1 Oct 97)
                                                              DoD Instruction 6490.4 (28 Aug 97)                                       MFR of
             MH Problem
                                                                                                                                    Actions Taken
                                                                                                                                    and Reasons


                                                                                                                                              Yes
                                                                                 24 hrs4
                                                                Mental                                                                 Concur
              Threat to      Yes     Emergency 1                                     Diagnose            Yes      Treatment
                                                                Health                                                                 w/ Plan?
               Self?                  Referral                                      MH Problem?                      Plan
                                                              Evaluation 3


                            Yes                                                                                                               No
                    No
                                                                                               No

                                           SM Rights                                                                                    Memo to
                                          2nd Opinion                                                                                  Higher Cdr
Immediate?    Threat to
              Others?                            JAG
                                                               Hold for
                                                              2 Working                    Return
                           Yes               Chaplain           Days 5                     to Duty
                                                   IG
                                               Other
                    No
                                                                                    MHCP will provide written
                                                                                                                                  If SM’s Cdr declines a
                                                                                    recommendation:
                                                                                                                                  recommendation of
              Threat to                                                                • Proposed treatments
                                         MH             Yes      Notify                                                           separation, must
              Property?                                                                • Precautions
                                       Problem                   Soldier                                                          forward memo w/in 2
                                                                                       • Fitness and suitability
                                       Exists?                 In Writing                                                         working days
                                                                                         for continued service
                                                                                                                                  explaining decision

                    No                       No

                                                                                      •    Description of behaviors/verbal communications;
              Consult w/                Return
               Mental                                                                 •    Names of mental healthcare providers (MHCP) consulted;
              Healthcare                to Duty                                       •    Date, time, and place of MH eval/name and rank of MHCP;
              Provider 2                                                              •    Titles and phone #’s of JAG, IG, and Chaplain;
                                                                                      •    Name and signature of commander.
                   Note                                                                                                  Encl. 4, DoD Dir 6490.1 (1Oct 97)
                   1. Should try to contact Mental Healthcare Provider (MHCP)
                   2. Must be psychiatrist, psychologist (Ph.D), or physician
                   (M.D.)
                   3. Emergency referrals must follow up with written referral
                   4. Diagnosis should be made by MHCP w/in 24hrs of
                   evaluation
                   5. Soldier may see any of the listed
                 Commander’s Decisions
                        Things You Need to Know

  The Commander must decide if a Mental Health Referral is warranted
based on the facts. Only the commander can refer a soldier for a mental
health evaluation.
   You must determine if the soldier is an immediate threat to himself , others,
or property (emergency) .
   You must consult with your qualified mental healthcare provider before
referring (except in emergencies).
  You must protect the rights of the soldier including the right to seek a
second opinion.
  Draft a “Command Referral for Mental Health Evaluation” memorandum
and document every step in writing.
  Never refer a soldier as a reprisal.
  Self referrals have different disclosure rules but the mental healthcare
provider must tell you if drugs are prescribed.
  If you disagree with a recommendation to separate the soldier, you must
have a very good reason and notify your next higher commander.
                      Commander’s Decisions
                              Things You Need to Know



Evans Army Community Hospital (EACH) Mental Health Careline: 526-5346
To access Command Directed Mental Health Evaluation forms online, go to:
     http://www.evans.amedd.army.mil
     Click on:
           Medical Clinics
           Behavioral Health
           On left side of screen, place cursor on “Careline Menu”
           On drop-down menu, under “Resources”, click on “Commander’s Toolbox
                Commander’s Decisions
                               Recap TTPs

   Make a decision to refer for mental health evaluation based on the
available evidence and after a consult with your mental healthcare provider
(non emergency situations).
  Draft a “Command Referral for Mental Health Evaluation” memorandum
and make sure the escort carries this with them to the appointment.
  Notify the soldier in writing using the format in the EACH Mental Health
packet.
  Allow soldier a minimum of two working days to seek a second opinion -
good idea to give him the numbers of the SJA, IG, and Chaplain.
  Have an NCO or Officer escort him to his appointment.
   Review the treatment plan from the Mental Healthcare Provider, make
sure you understand the treatment, precautions, and fitness and suitability for
service.
  Monitor the situation to ensure the behavior changes.
              Enlisted Promotions

A local IG informed you that one of your soldiers complained about
how you’re not giving soldiers in your unit the opportunity to go in
front of the promotion board. The soldier alleges that he and two
others are fully qualified for promotion to SGT but were told to wait
until the unit redeployed from IRAQ. The complainant also alleges
the company is only promoting soldiers to PFC and SPC who are
fully qualified. You, the RD Cdr has not promoted anyone with
waiver even though the unit has a few PV2s and PFCs who are
qualified to be promoted with waiver.
                    Applicable Regulations
 AR 600-8-19 Enlisted Promotions and Reductions, dtd 20 Jan 04


                       Who Can Help
                        Local PSB/PSD
                          Local SJA

                     What do you do?
            Enlisted Promotions
             Commander’s Responsibilities


  Recommend for promotion only those soldiers fully qualified
according to AR 600-8-19.
              Enlisted Promotions
                 Things You Need to Know
  First-line leaders will counsel soldiers who are eligible for
promotion to PV2 through SSG without waiver (fully qualified) but
not recommended in writing.
   Counseling will include information as to why the soldier was not
recommended and what can be done to correct deficiencies or
qualities that reflect a lack of promotion potential.
  Conduct promotion board by the 15th of every month. Boards
conducted after the 15th of the month are invalid.
  Board members may be all officers, all NCOs or mixture.
   The president will be the senior member. For all NCO boards, the
president will be a CSM or SGM. 1SG/MSG(P) cannot fulfill this
requirement.
  At least one voting member will be of the same sex as the soldiers
being evaluated.
              Enlisted Promotions
                 Things You Need to Know


   Soldiers in a deployed status may be boarded using the ERB as the
official source document for awarding promotion points.
  Company, troop, battery and separate detachment commanders are
authorized to promote soldiers to the grade of PV2, PFC and SPC.
  Company, troop, battery, and separate detachment commanders of
provisional units in the grade of 1LT or above are authorized to
promote soldiers who do not require a waiver to the grade of PV2,
PFC and SPC.
  Authority to promote Soldiers to PV2, PFC and SPC who require
waivers remains with the commander of the unit to which the soldiers
are permanently assigned.
             Enlisted Promotions
                        Recap TTPs


   Research your promotion authority.
    - PV2, PFC and SPC = Co/Troop/Btry/Sep Detachment CDR.
    (With waiver promotion for provisional units remains with the
    Commander of the permanent unit.)
    - SGT and SSG = Units authorized a LTC RD Commander
    - SFC, MSG, SGM = Remains centralized at DA level
   Understand what fully qualified means (TIS, TIG, no flag &
recommended by promotion authority).
   Understand what must be done if you or the chain of command
does not recommend a soldier for promotion (first-line leader in the
soldier's chain of command must counsel in writing).
   You must have a semi-centralized promotion board for your
qualified soldiers (for advancement to E5 & E6).
                Leaves and Passes

Your training NCO submitted a request for 20 days emergency leave.
His “en loco parentis” grandmother is hospitalized and in critical
condition. The Red Cross message says “life expectancy is very
poor”. You disapproved the emergency leave request because your
RD personnel and the ADVON from IRAQ are very busy preparing
for your unit redeployment and reintegration. Your unit main body is
due to redeploy in 30 days. Your Soldier then goes to the community
chaplain to complain.

                   Applicable Regulations
          AR 600-8-10 Leaves and Passes, dtd 31 Jul 03

                       Who Can Help
                        Local PSB/PSD


                     What do you do?
                Leaves and Passes
               Commander’s Responsibilities

  Know the rules for denying leaves and passes.
  Establish a program that will make a positive contribution to
morale, level of performance and career motivation.
  Know the guidelines for authorizing emergency leave.
  Develop and execute an annual leave program that ensures
maximum use and minimum loss of annual leave;
       Allows the use of an average of 30 days per year.
       Provides an opportunity for leave to be taken as earned.
  Follow the specific policies outlined in AR 600-8-10.
  Accomplish the mission.
                 Leaves and Passes
                  Things You Need to Know

   AR 600-8-10 gives commanders the authority to deny leave based
on mission needs.
   Soldiers may request emergency leave with or without American
Red Cross verification.
   Soldiers may be authorized emergency leave for up to 30 days for
emergency situations within the immediate family.
   You cannot require a soldier maintain a minimum leave balance
(e.g. 5 days) before granting leave.
   You are only allowed to grant advance leave that can be paid back
during the current enlistment (e.g. can authorize up to 15 days
advance leave if the soldier has six months left on his current
enlistment).
                 Leaves and Passes
                  Things You Need to Know


   You do not have to grant advance leave.
   You can take leave following a pass (or vice versa) so long as the
leave and pass both begin and end at your place of duty or the place
from which you normally commute to your place of duty (your
home).
   You cannot order a soldier to take leave. Your responsibility is to
counsel the soldiers who will not take leave that they risk losing
leave.
   Maximum pass duration = 96 hours. (Routine, non-duty, 3-day
pass vs. Special 3 or 4-day long passes.)
   DA 31s not required for passes unless local policy dictates for
extended mileage or to remove soldier from DA6 consideration.
                 Leaves and Passes
                          Recap TTPs


  You are responsible for establishing an annual leave program that
maximizes use of leave and minimizes loss of leave.
  Your leave program should help make a positive contribution to
morale, level of performance, and career motivation.
  Blanket leave policies usually do not work - treat each request on a
case-by-case basis.
  Research your authority as it applies to leave, passes,
compensation time, and authorized absences. Read appropriate
sections of AR 600-8-10.
            Improper Relationships

One of your NCOs walks into your office and reports that, while in the
club over the weekend, he witnessed SSG Mark Brown and PFC Lisa
Turner dancing. PFC Turner arrived from AIT two weeks ago and SSG
Brown is her NCOIC. Your NCO tells you there definitely appears to be
a relationship between these two members of your command. Later that
day in the motor pool, 2LT Jones makes a similar statement about
Brown and Turner. Jones says he has witnessed them holding hands in
the PX during off duty hours.
                    Applicable Regulations
         AR 600-20 Army Command Policy, dtd 13 May 02
         DA PAM 600-35 Relationships Between Soldiers of
                  Different Rank, dtd 21 Feb 00
                       Who Can Help
                         Your local IG
                  Local Staff Judge Advocate

                      What do you do?
            Improper Relationships
              Commander’s Responsibilities


  Promote the health and welfare of all members of their
organization and maintain good order, morale, and discipline.


  Prevent inappropriate or unprofessional relationships through
proper training and leadership.


   Take corrective action if an improper relationship exists or appears
to exist.
            Improper Relationships
                  Things You Need to Know

   Relationships between Soldiers of different ranks are prohibited if
they:
    - Compromise or appear to compromise the integrity of supervisory
    authority of the chain of command.
    - Cause actual or perceived partiality or unfairness.
    - Involve or appear to involve the improper use of rank or position
    for personal gain.
    - Are or are perceived to be exploitative or coercive in nature.
    - Create an actual or clearly predictable adverse impact on
    discipline, authority, morale or the ability of the command to
    accomplish its mission.
              Improper Relationships
                   Things You Need to Know


   Relationships between Officers and Enlisted personnel are strictly
forbidden.
   Relationships between Enlisted personnel of different ranks (NCO and
junior enlisted) are allowed so long as the relationship does not have an
adverse impact on the unit.
             Improper Relationships
                          Recap TTPs


   The commander must take responsibility for investigating any
allegation of an improper relationship. If true, it constitutes
wrongdoing governed by a punitive regulation (AR 600-20) .
   Both parties must be counseled in writing and ordered to end the
relationship if it is determined to be improper.
  In the end, the command must take appropriate action to maintain
good order and discipline within the unit.
           Home Health Inspection

The spouse of one of your deployed soldiers (higher ranking than
you), called MGH to have her sink fixed. MGH sent a repairman to fix
the sink. When the repairman arrived at the quarters and saw the
terrible condition of the house, he refused to go inside without a
supervisor. When his supervisor arrived, the repairman and supervisor
went back inside the house and worked on the sink. The supervisor
also took pictures of the house (next slide). Later in the day, you (the
RD NCOIC) were emailed the pictures of the house and asked to fix
the problem.
                     Applicable Regulations
             AR 210-50; Housing Management, dtd 26 Feb 99
               AR 40-5; Preventive Medicine, dtd 15 Oct 90
       AR 608-18; The Army Family Advocacy Program, dtd 20 Oct 03
                       Who Can Help?
                Chain of Command, GC, FRG,
          Community Chaplain, Preventive Medicine, SJA

                      What do you do?
Home Health Inspection
         Home Health Inspection
            Commander’s Responsibilities


  Upon notification of unsanitary conditions, unit commanders
will schedule an appropriate time for an inspection of the
quarters and inform the housing division and preventive
medicine department.
          Home Health Inspection
                 Things You Need to Know
   Spouses of deployed soldiers, who remain in assigned quarters,
assume responsibility for the quarters.
  Residents of government controlled housing are responsible for
maintaining their quarters in a sanitary, habitable condition.
  On written notification of unsanitary conditions in quarters, the
housing division will notify the garrison commander, the sponsor’s
unit commander, and, if necessary, the preventive medicine
department of the allegation.
  The garrison commander may also order a sanitation inspection.
   The sponsor (or the spouse in the sponsor’s absence) will be given
instructions as to what needs to be accomplished to bring the quarter’s
condition to acceptable standards and will be informed that a
re-inspection of the quarters will occur to ensure compliance.
                Home Health Inspection
                       Things You Need to Know

  If necessary, the garrison commander may involuntary terminate a
sponsor’s assignment to quarters.
  If the sponsor continues to refuse to vacate housing, the garrison
commander will:
      Appoint an officer or a Senior NCO to supervise the inventory
    of personal property.
      Inform the local PMO and direct them to have an MP officer
    present during the eviction to maintain order and initial inventory
    sheets.
      Direct the housing manager or a designated representative to
    be present during eviction proceedings.
      Ensure that the sponsor’s personal property is turned over to
    the transportation officer for storage or disposition.
            Home Health Inspection
                          Recap TTPs


   Spouses of deployed soldiers who remain in their assigned quarters
assume responsibility for the quarters.
   Residents of government controlled housing are responsible to
maintain their quarters in a sanitary, habitable conditions.
   If necessary, the garrison commander may involuntary terminate a
sponsor’s assignment to quarters.
          How Can We Help You


  Wealth of knowledge.
  Provide sensing session feedback.
  Advise commanders/leaders on current policy
& regulations.
  Provide NCOPD/OPD on role of the Inspector
General.
    Fort Carson IG Contact Info


  IG phone #: 526-3900/3901

  Location: Building 1659 at the corner of
Barkely Ave & Prussman Blvd

  IG Office Hours:
    0730-1630 Mon-Thur
    0730-1600 Fri
Questions - Comments
       TRICARE
Your Military Health Plan


TriWest Healthcare Alliance


      Beneficiary
   Education Seminar




                              BR400701BEW0404C
New TRICARE Regions




                      BR400701BEW0404C
 Who is eligible for TRICARE?
Active duty service members (ADSMs) and
    retirees of any of the seven uniformed
                    services
Reserve Component members on active duty
  for more than 30 consecutive days (under
    Federal orders), from any of the seven
              uniformed services
Spouses of active duty, retired, and eligible
    Reserve Component service members




                                                BR400701BEW0404C
  Updating DEERS Information
Visit an ID card issuing facility; locate one near you
               at www.dmdc.osd.mil/rsl
                Call 1-800-538-9552
          Fax changes to: 1-831-655-8317
                  Mail changes to:
   Defense Manpower Data Center Support Office
   ATTN: COA
   400 Gigling Road
   Seaside, CA 93955-6771
           Make address changes online at:
          www.tricare.osd.mil/DEERSAddress




                                                         BR400701BEW0404C
            TRICARE Standard
                  Fee-for-service option
                  No enrollment required
    Seek care from any TRICARE-authorized provider
Responsible for annual deductibles and cost-shares—highest
                    out-of-pocket expense
May have to pay provider then file claim for reimbursement
   May seek care in an MTF on a space-available basis
Active duty service members are not eligible for TRICARE




                                                       BR400701BEW0404C
                           Standard
          TRICARE Prime
              Managed care option
               Enrollment required
           Fewer out-of-pocket costs
Select (or are assigned) a primary care manager
                      (PCM)
   Care received at MTFs and in the civilian
            preferred provider network
          Guaranteed access standards




                                                  BR400701BEW0404C
                No claims to file
              Referrals
TRICARE Prime beneficiaries will be referred to
   an MTF first when it can provide the specialty
  services needed. Call 1-888-TRIWEST (1-888-
    874-9378) for specific information about the
    MTFs in your TRICARE Prime service area
 Specialty care referrals will be approved for a
    specific length of time and number of visits
 Follow the appropriate procedure for specialty
     referrals to avoid responsibility for charges
             other than your copayments
  If you have other health insurance, you must




                                                       BR400701BEW0404C
 follow the network referrals rules for that carrier
 TRICARE Prime Remote
 Provides the TRICARE Prime option for active
   duty service members who live and work more
   than 50 miles from a military treatment facility
                        (MTF)
    Active duty service members must enroll in
           TRICARE Prime Remote (TPR)
  Similar benefits, costs, and rules as TRICARE
                         Prime
Find out if you reside in a designated TPR Service




                                                  BR400701BEW0404C
     Area online at www.tricare.osd.mil/remote
TRICARE Choices for the
  Reserve Component
When sponsor is activated for more than
          30 consecutive days
Reserve Component members become
  eligible for TRICARE the same as
                ADSM
          Family members
 – TRICARE Prime, TRICARE Prime Remote for
   Active Duty Family Members, TRICARE Extra,
   and TRICARE Standard on the first day of
   sponsor’s orders
    • Must meet all other requirements for TRICARE Prime




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      Remote for Active Duty Family Members
 – TRICARE Pharmacy Program
 – TRICARE Dental Program
    Urgent/Emergency Care
        Urgent care in and out of area
          Emergency care-Call 911
        Visit nearest emergency room
Notify your PCM or TriWest within 24 hours
  of any emergency admission so that your
     follow-up care can be coordinated (if
         enrolled in TRICARE Prime)
 A family member can call on your behalf




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TRICARE Pharmacy Program
          MTF Pharmacy
   TRICARE Mail Order Pharmacy
  TRICARE Retail Network Pharmacy
    Non-network Retail Pharmacy




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       Claims Processing
 Wisconsin Physicians Service (WPS) is TriWest’s
    subcontractor for claims processing in the West
                         Region
If using TRICARE Prime or TRICARE Extra, your
           provider will file claims for you
  Beneficiaries using TRICARE Standard may be
           required to file their own claims
                  www.triwest.com
www.tricare4u.com–for TRICARE For Life claims




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 TRICARE Dental Program
        (TDP)
Voluntary dental program administered by United
       Concordia Companies, Inc. (UCCI)
                  Available to:
 – Eligible active duty family members
 – Selected Reserve and Individual Ready Reserve
   members and their eligible family members
 Active duty and Reserve Component members
       called to active duty for more than 30
   consecutive days receive their dental care in
 military dental clinics, so are not eligible for TDP




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   Visit www.ucci.com for more information
    TriWest Web Site:
    www.triwest.com
Determine the status of a claim, receive
   information about the payment of a
previously processed claim, and obtain a
duplicate explanation of benefits (EOB)
  for claims that have been processed
        Verify your eligibility
     Out-of-pocket expense limits
 Learn about your TRICARE benefits
      Locate a network provider




                                           BR400701BEW0404C
Important Telephone Numbers
        TriWest Healthcare Alliance
   1-888-TRIWEST (1-888-874-9378)
      TRICARE Mail Order Pharmacy
            (Express Scripts)
   1-866-DoD-TMOP (1-866-363-8667)
        TRICARE Retail Pharmacy
             (Express Scripts)




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     1-866-DoD-TRRx (1-866-363-8779)
           Thank You!
TRICARE offers comprehensive health
  and dental benefits for our beneficiaries
 We continue to make a strong program
                 even better
Wherever we maintain medical capability
 and capacity, whether through military or
   civilian services, our goal is a world-
 class health benefit that serves the needs
              of our members




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Serving Military
   Families
  Worldwide
Armed Forces Emergency Services
                 24/7 assistance

Active Duty and spouses assigned to Fort Carson
      may call Toll Free: 1-877-272-7337
   Armed Forces Emergency Services Center
Or…check in with the ARC offices on Ft. Carson
             526-2311 or 526-7144
          Family members “back home”:
         Contact their local Red Cross office
    American Red Cross
Emergency Communications Services


     Provided for immediate family &
                grandparents
   Verification of emergency situations
 Verifications generally unavailable from
            most foreign countries
Message services can be limited by military
           “Minimize” conditions
Current minimized locations and conditions:
              none at this time
          American Red Cross
      Emergency Communications Services

                     HIPAA…
When appropriate, notify medical personnel as soon
     as possible a Red Cross caseworker will be
   contacting them for verification of the medical
   emergency, requesting a doctor’s interpretive
                     statement.
 DIS: diagnosis, prognosis, current condition, life
        expectancy (if a factor) and doctor’s
  recommendation for service member’s presence.
   American Red Cross
Emergency Communications Services

    Messages provided to assist
     command in making leave
               decisions
 No verifications “after the fact”…
     when leave already granted
   Hard copies of messages not
               available
          American Red Cross
     Emergency Communications Services


 Compassionate Reassignment - normally no Red
         Cross verification required by DA.
 Loco parentis/non loco parentis - Red Cross can
      share family statement regarding status.
        Military makes final determination.
Casualty issues - Red Cross releases no information
    without authorization from Army Casualty.
  May assist next-of-kin in notifying other family
                members, if requested.
    American Red Cross
          Message Delivery:
Military Authorities to Service Member


  Notify service member’s Chain of
               Command
   Chain of Command delivers in a
           personal manner
  Ensure confidentiality at all levels
Notify Red Cross if immediate delivery
             is not possible
        American Red Cross
        Access to Financial Assistance


Agent for all military aid societies after normal
       duty hours, weekends and holidays
 Assistance available 24 hours, 7 days a week
All loans are provided through the Aid Society
      and repayment is made by allotment
          Loans for emergency travel
           Loans to avoid privation
        Emergency transmittal of funds
        American Red Cross
Services available at deployment/overseas site

    Emergency communications
    Canteens, video libraries, and
             morale support
      Information and referral
  Access to financial assistance at all
      permanent stations and Air
       Mobility Command bases
    American Red Cross
     Disaster Response & Relief

 Assistance 24 hours from Pikes Peak
                  Chapter
 Call (719) 632-3563 / www.pparc.org
Response to minor and major disasters
    Funds available for emergency
  situations: temporary lodging, food,
  clothing, uniforms, basic furnishings
     All assistance given as a grant.
    American Red Cross
        Community Services

Volunteer training and placement
  Funded child care available
   Youth volunteer programs
   Health and Safety Courses
Spencer’s Layette Program -- for
 newborns born to families with a
deployed spouse in Iraq, Kuwait or
           Afghanistan
      American Red Cross
    Office Locations, Fort Carson, CO


                 Main Office
6303 Wetzel Ave, Bldg. 1526, 2nd Floor, Room
                     272
  Office Hours: 0800-1630, Monday-Friday
        Office Phone: (719) 526-2311
     Evans Army Community Hospital
 7500 Cochrane Circle, 1st Floor, Room 1801
  Office Hours: 0730-1600, Monday-Friday
         Office Phone: 719 526-7144
     Public Affairs Office (PAO)

•“I learn more from CNN than I do from the
CIA.”
– President George H.W. Bush during Desert Storm
Overview
•What is News?
•Pros and Cons of Media Coverage
•How Public Affairs Can Help
            What is news?
         Conflict
         Impact             Sex/Morality
  Immediacy/Timeliness     Suspense/Drama
       Prominence             Emotion
        Proximity              Oddity
   Current/New Trends         Progress

Bottom line: It’s whatever they say it is
        Pros and Cons of Media
                         Benefits:
– Promotes the Army
– It’s DoD Policy (maximum disclosure, minimum delay)
– Clarifies misperceptions/inaccuracies in minds of public
  about military
                          Risks:
–    Must protect OPSEC
–    Media reports aren’t always accurate because:
1)   Deadlines 2) Competition
3)   A lack of understanding of military terminology
          How Public Affairs Can Help
1. When media call, ask them to call the Public Affairs Office
   -- PAO, 526-1269
   -- Media Chief, 526-1264

2. When an event happens, call the Public Affairs Office
   -- See above phone numbers

 3. Public Affairs provides media training
    -- Media on the Battlefield
    -- Family Members
    -- One-on-One
How not to use the Public Affairs Officer
     A Final Thought …

“Reporters are like alligators. You
don’t have to love them, you don’t
necessarily have to like them. But
   you do have to feed them.”
             - White House Source
        during Tokyo Economic Summit
Fort Carson DMPO


FINANCIAL READINESS
     BRIEFING




     “Iron Eagles”
      Fort Carson DMPO
  SEPARATE RATIONS (BAS)
All soldiers are entitled to BAS at the standard rate
     for duration of TCS/TDY. In 2005, enlisted
 members receive the monthly rate of $267.18 while
     officers receive the monthly rate of $183.99.

 If you are designated as Essential Station Messing
    (Meal Card Holder), your meal deductions will
     stop for the period of deployment. When you
      return to home station, meal deductions will
           resume effective the date of return.
                  “Iron Eagles”
         Fort Carson DMPO
      BASIC ALLOWANCE FOR
         HOUSING (BAH)
                Active Component Soldiers
 BAH rate remains at home station rate, even if dependents relocate.

 Soldiers entitled to BAH before deployment generally continue to receive
  BAH unless other circumstances change (e.g. commander revokes authority
  to reside off-post)

 Likewise, soldiers not entitled to BAH before deployment generally
  continue non-receipt unless other circumstances change (e.g. spouse uses
  POA to clear government quarters)

 Special storage of household goods (HHG) does not impact receipt of BAH.
  Single Soldiers, geographical bachelors living off post, and Single parent
  Soldiers may draw BAH and store HHG even if not maintaining a residence
  as long as authority to reside off-post remains.
                          “Iron Eagles”
  Fort Carson DMPO
              COLA
       Cost of Living Allowance

  Soldiers deploying from an area not
 qualifying for COLA are not entitled to
COLA while deployed even if the deployed
   location is a designated COLA area.



            “Iron Eagles”
        Fort Carson DMPO
       INCIDENTAL PER DIEM
 Personnel need to complete a Travel Voucher (DD Form 1351-2) upon
                  RETURN to Fort Carson for payment

     Soldiers deployed on TDY/TCS orders are entitled to per diem.

Amount of per diem is based upon availability of lodging and mess as well
                 as the specified incidental expense rate.

 In general, deployed soldiers only receive the incidental portion of per
      diem as military lodging and meals are available throughout the
                   theater. Current rate is $3.50 per day.

             Soldiers do not receive per diem during leaves.

                        “Iron Eagles”
       Fort Carson DMPO
 HOSTILE FIRE PAY (HFP)
or IMMINENT DANGER PAY
          (IDP)
Soldiers performing official duties in a designated Hostile Fire Pay
                      area are entitled to HFP.

Current rate is $225 per month . Congress has passed legislation to
                        make this permanent.
Soldier serving one day of a month in the HFP area is entitled to the
                         entire month’s pay.




                        “Iron Eagles”
            Fort Carson DMPO
             FAMILY SEPARATION
              ALLOWANCE (FSH)
 Soldiers separated from family members for more than 30 days are entitled to
        FSA-II if dependents do not reside at or near the TCS/TDY location.
    Entitlement stops if soldier returns to home station for 30 days or more.
  Dual military members without dependents are entitled if the couple resided
      together before being separated and are deployed to different locations.
      Only one half of a dual military couple is entitled to FSA-II at a time.
                      Entitlement appears on LES as FSH.
Current rate is $250 per month ($8.33 per day). Congress has passed legislation
                     to make the increased amount permanent.
 Entitlement starts day of departure from home station and stops day prior to
                               return to home station.
   Soldiers are required to complete a DD Form 1561 before this entitlement
    starts. An agent (e.g. holder of a POA) may not sign the DD 1561 on behalf
                                    of the soldier.

                             “Iron Eagles”
           Fort Carson DMPO
          HARDSHIP DUTY PAY-
              LOCATION
 All soldiers assigned to OEF/OIF AORs may receive $50, $100 or $150 per
                   month depending on the deployed location.

Soldier must perform official duties in a designated location for more than 30
                                      days.

    Effective 1 April 2003, Kuwait and Iraq HDP-L is $100 per month.

                Entitlement shows as “SAVE PAY” on LES.

Entitlement to HDP-L starts on the day of arrival into the designated areas
                     and stops on date of departure.

       HDP-L is prorated and paid at a daily rate for partial months.

                            “Iron Eagles”
        Fort Carson DMPO
          COMBAT ZONE TAX
          EXCLUSION (CZTE)
 Soldiers serving in a designated combat zone or in a designated HFP
   area supporting a combat zone are exempt from payment of federal
                          and state income taxes.

Exemption for officers is limited to the amount of the Sergeant Major of
     the Army’s base pay plus HFP. In 2005 this limit is $6,529.20.

              Enlisted soldiers’ exemption is not limited.

  Leave earned in a combat zone is also tax free. When soldiers take
    CZTE leave after departing the combat zone the taxes associated
    with the leave days will be deducted/reimbursed. First leave used
              after departure of combat zone is CZTE leave.

           Taxable income is base pay, HFP, and Save Pay.

                         “Iron Eagles”
         Fort Carson DMPO
                   SUMMARY
                    Per Month
• Hardship Duty Pay (Save Pay) (IRAQ): $100

• FAMILY SEPARATION PAY (FSH): $250

• HOSTILE FIRE/IMMINENT DANGER PAY: $225

• SEPARATE RATIONS (BAS) (Enlisted soldiers): $267.18

• COMBAT ZONE TAX EXCLUSION - $0 - $700

                      “Iron Eagles”
         Fort Carson DMPO
             Increase per month
                                 SPC DOE       SPC JAMES
                                 (SINGLE)      (MARRIED)

SAVE PAY                          $100.00       $100.00
FAMILY SEPARATION PAY                 0         $250.00
HFP / IMMINENT DANGER PAY         $225.00       $225.00
SEPARATE RATIONS (BAS)            $267.18       $267.18
TAX EXCLUSION (approx)            $250.00       $200.00

TOTAL:                            $842.18       $1,042.18
         The difference for every other rank is the
         amount of Federal Taxes being withheld

                     “Iron Eagles”
           Fort Carson DMPO
     THRIFT SAVINGS PLAN (TSP)
• The TSP is a retirement plan designed for long-term investors. The plan is
  backed by the US government, therefore safe and effective.

• Contribute up to 10% of base pay , and may contribute up to 100% of
  special pay, bonuses, and incentive pay

• Automatically deducted from LES.

• The next enrollment season for TSP is from 15 Apr – 30 Jun 05, then there
  won’t be “open seasons,” enrollment may happen at any time.

• Access the TSP website at: www.tsp.gov to answer any questions or to
  learn more about the program

                            “Iron Eagles”
             Fort Carson DMPO
            U. S. SAVINGS
        DEPOSIT PROGRAM (SDP)
•   SDP provides opportunity for soldiers to deposit up to $10,000 into an account
    earning 10% interest per annum, compounded quarterly.

•   Soldiers performing duties in OIF outside the U.S. or its possessions are eligible.
    Soldier must be in area for 30 days or longer or in area one day for 3 consecutive
    months.

•   AC soldiers contribute by allotment or cash/ negotiable instrument deposit. RC
    soldiers contribute by cash/ negotiable instrument deposit only.

•   Soldiers may make one lump sum deposit of $10,000, as long as all the money was
    earned in country.

•   Agents with POA may make deposits on behalf of the member. Fort Carson
    disbursing cannot accept personal checks.

•   Interest stops 90 days after redeployment.

                                “Iron Eagles”
        Fort Carson DMPO
   SPECIAL LEAVE ACCRUAL
The intent of SLA is to provide relief to soldiers who are not allowed to
   take leave when undergoing lengthy deployments to combat zones.

 Soldiers can carry forward up to 120 days of leave over the end of the
     fiscal year if deployed for more than 120 days in a combat zone.
  Questions should be addressed to your servicing personnel unit or unit
                           administrator (PAC).

Soldiers must use accumulated SLA leave in excess of 60 days before the
        end of the third fiscal year after departing the combat zone.

        SLA leave is charged on a Last Earned, First Out basis


                         “Iron Eagles”
     Fort Carson DMPO
        Tax Filing Procedures

Soldiers deployed during the Federal Income Tax
         filing deadline have 180 days after
    redeployment to file the applicable return.

Soldiers should write “OPERATION OIF” from
  (date deployed) to (date returned) at the top of
  their tax return to avoid any penalties and late
                        fees.

                 “Iron Eagles”
     Fort Carson DMPO
                QUESTIONS
In the OIF theater contact any finance unit in theater or the
 336th Finance Command, BLDG 6, Camp Arifjan, Kuwait
      Operating hours: 24 hour operations Monday thru
         Saturday, Phone 825-2204/1408/1409/1410.




                    “Iron Eagles”
    Fort Carson DMPO
         LOCAL FINANCE
          INFORMATION
                 Hours of Operations:
–   Mon: 0900-1630
–   Tue – Thur: 0900-1500
–   Fri: Closed for Sergeants Time Training
–   PAC Hours for UTM drop off: 0900-1200 daily except Fridays
                   Customer Service
– F DET – 526-6293
– G DET – 526-4539
     If you visit Finance for the same issue twice,
             F DET: 526-0522 or 526-6259
            G DET: 526-0524 or 526-4528

                   “Iron Eagles”
Communication and
 Problem Solving
        Objectives
    Types of communication
Four principles of communication
Barriers to good communication
    How to listen effectively
  Six steps to problem solving
Types of Communication
    Written communication
     Oral communication
             - Group
        - Large audience
             - Media
   Non-verbal communication
           Listening
            Reading
Principles of Communication
 The message sent is not necessarily
        the message received.
      We always communicate.
  Words have meaning and feeling.
  The tone of voice can help or hurt.
The Message Sent…
The Sender    The Receiver




The message   The interpretation
We Always Communicate
   7% through spoken word
  38% through body language
 55% through facial expression
Words Have Meaning
    and Feeling
   Dictionary definition
    Emotional charge
       Tone of Voice
Voice carries your emotional state
Barriers to Effective Communication
         Ordering or commanding
           Moralizing, preaching
         Ridicule and name calling
                 Humoring
          Warning or threatening
               Sympathizing
                Diagnosing
                  Arguing
          Judging and criticizing
Reasons for Listening
   To share information
  To analyze information
  To connect with others
    To be entertained
Effective Listening
 Takes time and energy
   Requires attention
  Allows for perception
   Open to correction
Steps to Listening Effectively
             Show respect.
              Concentrate.
          Reflect on feelings.
      Use open-ended questions.
   Listen without forming a personal
                  opinion.
       Stick to the current issue.
Six Steps to Problem Solving
       Identify the problem.
            Gather data.
      List possible solutions.
     Test possible solutions.
     Select the best solution.
     Implement the solution.
       Roadblocks to
      Problem Solving
               Fear of failure
               Tunnel vision
      “I’ve always done it this way”
              Overconfidence
          Inadequate information
     Failure to identify the problem
Lack of knowledge of available resources
Questions?
OFFICE OF THE
 STAFF JUDGE
  ADVOCATE
HOUSING
 CHILD &
 YOUTH
SERVICES
  COMMANDER’S
MISSION READINESS
Wrap It Up Day Two!
Rear Detachment Training Day Three
 FAMILY
ADVOCACY
  Army Community Service




Soldier & Family Readiness
   Family Advocacy Program
          Army Community Service
           Soldier & Family Readiness
                  Family Advocacy Program


                   MISSION

 Identification of Child and Spouse Abuse

 Reporting

 Investigation

 Treatment

 Prevention
          Army Community Service
          Soldier & Family Readiness
                Family Advocacy Program


           TROOP EDUCATION
 Family Violence Awareness Briefings Required
   Annually For Each Unit
     -- Dynamics of Child and Spouse Abuse
     -- Army’s Policy Regarding Family Violence
     -- Prevention and Treatment Services
               Army Community Service
               Soldier & Family Readiness
                       Family Advocacy Program
        Parent Education and Support
PARENT EDUCATION PROGRAMS:
 Nurturing Programs
 Play Group
 Infant Massage
                             NEW PARENT SUPPORT PROGRAM:
 Single Parent Support
                              Prenatal and Hospital Contacts
 A Parent’s Journey
                              Home Visitations
 Boot Camp for New Dads
                              Breastfeeding Support Group
                              Pregnancy PT Classes
                Army Community Service
                Soldier & Family Readiness
                      Family Advocacy Program


                Spouse Abuse Prevention
 Prevention & Relationship Enhancement Program (PREP)
     --   Communicate More Effectively
     --   Solve Problems
     --   Enhance the Quality of Relationships
     --   Handle Conflict Constructively

 Couple’s Journey (Monthly Couples Workshop)
Army Community Service
Soldier & Family Readiness
    Family Advocacy Program
       Victim Advocacy

        Victim Rights   Resources
         Information        &
                         Referrals




   Advocacy with        Safety Plan/
  Command, CRC,           Shelter
 Police, SJA, courts    Coordination
               Army Community Service
                Soldier & Family Readiness
                      Family Advocacy Program

          Transitional Compensation
            (10   USC 1059 and DoDI 1342.24)
 Financial Assistance to Victims of Abuse
 Separation is Related to Abuse Offense Against Family Member
 Payments Start When Administrative Separation Initiated
 Duration--12 to 36 Months
 Rate--$948 for Spouse/$237 for Child in Spouse’s Care (tax free)
   $402 for Child Only
                                                            $

 Commissary and PX Privileges                $       $          $


 Medical and Dental Care                         $
                 Army Community Service
                 Soldier & Family Readiness
                         Family Advocacy Program

                                    Staffing
FAMILY ADVOCACY PROGRAM MANAGER . . . . . . . . . . . . .
FAMILY ADVOCACY SPECIALIST/VICTIM ADVOCACY. . . . . .
VICTIM ADVOCACY SPECIALIST . . . . . . . . . . . . . . . . . . . .
VICTIM ADVOCACY CONTRACTOR . . . . . . . . . . . . . . . . . . . .
FAP AMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . .
FAP TRAINING INSTRUCTOR . . . . . . . . . . . . . . . . . . . .
PARENT EDUC & SUPPORT/CHILD SAFETY CONTRACTOR . .
NPSP CONTRACTORS (Home Visitors) . . . . . . . . . . . . .
        Army Community Service
         Soldier & Family Readiness
              Family Advocacy Program

    Family Advocacy Treatment
   Social Work Service (MEDDAC)
 RPOC for Abuse (526-4585)
 Case Review Committee (CRC)
 MOA with EPC Dept of Human Services
 District Attorney Diversion Program (DADP)
            Army Community Service
             Soldier & Family Readiness
                  Family Advocacy Program

        Family Advocacy Treatment
       Social Work Service (MEDDAC)
 Domestic Violence Awareness Workshop

 Anger Control Groups

 Individual, Marital & Family Counseling

 State-Certified District Attorney Diversion
      Program
 Deployment Cycle Social Workers
            Army Community Service
             Soldier & Family Readiness
                 Family Advocacy Program
                       Reporting System

 Incident                                    CRC
  Report
                       SWS/PMO


                                      FINDINGS:
                                      Substantiated
                                      Suspected
COMMANDER                             Unsubstantiated
                                      Case Closed



                                  Central Registry
Counseling/Education
                                  County Human Services
            Army Community Service
             Soldier & Family Readiness
                Family Advocacy Program


Commanders’ Responsibilities
   Awareness of program
   Report suspected & known incidents
   Counsel service members
   Support compliance with treatment
   Administrative actions
Predeployment Briefings
        Objectives
Provide guidance in coordinating
    predeployment briefings.
 Provide suggested content of
            briefings.
Develop a predeployment SOP.
Recommended Milestones
        Six weeks
        Five weeks
       Three weeks
     Make-up sessions
     FRG involvement
  Content of Briefings
Welcome from battalion commander
     Introduce staff and RDC
       Community services
             Chaplain
               Legal
          Provost Marshal
          Finance officer
       FRG advisor or FRL
     Child Care Issues
Consider providing child care during
   the briefing:                 -
               VCCUS
              - STACC
    FAMILY ASSISTANCE
      CENTER (FAC)
  *The FAC furnishes information,
assistance, guidance, and referral to
units and families in the event of an
emergency, disaster, mobilization, or
            deployment.
*Serves as a liaison for resources to
        be available 24 hours
“Managing Stress and Chaos”
         or, in reality
  How to try to stay SANE!!


Soldier and Family Readiness
    ACS 526-4590/0445
  Am I really stressed?
What exactly is STRESS?
              Anything that requires us to
                           adapt.
             Process of interaction between a
                    person and her life.
              The way we react physically,
              mentally and emotionally to
              changes and demands of life.
             Tension and anxiety caused by
                     irritating events.
             Reaction to changes, demands
             transitions and developmental
                 stages of life in general.
            Stress is unavoidable, but some is
                        unnecessary
What are my Hopes and Fears
    about this FRG job?
Want to help others    I won’t handle it
Want to have info      I’ll get burnt out
Support my spouse     People will get mad
   Stay busy                  at me
  What else????             Too much
                          STRESS!!!!
     What does stress do to me?
       How well do I cope?
   Some possibilities include:
            Moodiness
    Difficulty concentrating
            Depression
               Anger
Sleeplessness/Sleeping too much
        Isolating yourself
           What else????
  Deciding What I have Control
     Over (and what I don’t)
   Spouse in my unit has a very sick child, can’t get a
          medical appointment and needs diapers.
2 Soldiers in the unit got to come home, and a woman who
  has had lots of issues ( and probably needs her husband
             home) is told hers can’t come home.
   Woman in the FRG is telling others that you aren’t
   helping her AT ALL, which is certainly not at all true.
   You plan a great FRG event and everyone complains
A spouse is threatening suicide, she has 2 young children
                   and no family support.
   How do I avoid unnecessary
             stress??
 Manage my time better
     what’s important,
      commitments?
   it is OK to set limits!
   Build coping skills
     Look at lifestyle
  sleep, alcohol, smoking,
 sense of purpose, take a
           break
KNOW WHO TO REFER
          TO!!!!!
SUPPORT SYSTEMS!!!
   ALREADY BURNT OUT!!!
Burnout is the result of constantly having
              to adapt to change.
There are typically 4 stages, where are you?
    1. Physical and emotional exhaustion
             2. Shame and Doubt
         3. Cynicism and callousness
      4. Failure, Helplessness and Crisis
What is the answer????
           Remind yourself why you
                    do this job.
            Acknowledge your stress
           Try to counteract the toll it
                  takes on you.
           Be sure you know what you
           have control over and what
                    you don’t.
           Pick your battles, refer and
                     resource.
              ASK FOR HELP!!!!!!
Fort Carson Casualty




   CNO Training
  Casualty Notification Officer
You are about to embark on what will be one of
 the most difficult duties you will be called upon
      to perform in your military career.

   You represent the Secretary of the Army

 Your duties as CNO is designed to soften the
  “blow”, if possible, and to show the United
  States Army is genuinely concerned with its
          personnel and their families.
               Standards
    The NOK will be notified promptly in an
 appropriate, dignified and understanding manner
  by a uniformed service representative. You will
 wear the Class A uniform and present a soldierly
       appearance when making notification.

The Army’s policy is to make personal notification
 to the primary next of kin (PNOK) and secondary
 next of kin (SNOK) of the deceased soldier within
  4 hours after notification of death. Notification
   hours are from 0600-2200hrs local time, unless
                 otherwise directed.
            Standards (cont.)
  The CAC (Casualty Area Command) will
  provide the name, relationship and address
   of the NOK you will be notifying and any
  special conditions you should be aware of (if
                     known).

Memorize the script you will use in paragraph
            5b in the CNO guide.
      Standards (cont.)


•Review Casualty notification
video.

•Review AR 600-8-1, Chapter 4,
Notification
            LOCATING NOK
• Utilizing the last known address of the NOK,
  proceed to the residence of the NOK.

• Familiarize yourself with the location of the
  NOK. If the NOK resides within an area that
  you deem unsafe, request a police escort
  (the CAC can assist with the escort request).

• Make your visit as inconspicuous as possible
  without calling undue attention to the unusual
  presence of the Military.
       Inability to Locate NOK

• If it appears the NOK is not at home, don’t
  don’t park in front of the residence and wait
  for their return. You may contact neighbors,
  friends, clergy, the police department, or the
  local postmaster, for the NOK’s present
  whereabouts. Use caution and do not disclose
  the full purpose of your mission except to
  NOK. The preferred place of notification is at
  the NOK’s residence.
            Meeting the NOK
• Identify yourself to the NOK; for example:
“I AM CAPTAIN SAM ROBINSON from 1st Squadron,
3d Cavalry Regiment, Support Troop, Fort Carson, CO”
• Ensure you are speaking to the correct person (s).
  For example: “Are you Mr. Tommy L. Jones? Are
  you the father of Sergeant Robert L. Jones?”

• If at least one person to be notified is home, state
  that you an important message to deliver and ask
  permission to enter the residence. For example:
 “I have an important message to deliver from the
Secretary of the Army, may I come in, Mr. Jones?”
        THE NOTIFICATION
• Do not hurry, be as natural as possible in
  speech, manner, and method of delivery.

• Do not extend overly sympathetic gestures that
  may be taken the wrong way. Use good
  judgment by not passing gory or embarrassing
 details.

• Convey one the following script to the NOK
  without reading from the script:
    THE NOTIFICATION (cont.)
“The Secretary of the Army has asked me to

express his deep regret that your (relationship),

(Name), (died/was kill in action) in (country/state)

on (date). (State circumstances provided by the

Casualty Area Command.) The secretary extends

his deepest sympathy to you and your family in

Tragic loss”
    THE NOTIFICATION (cont.)
             IMPORTANT !!

“Do not physically touch the NOK in any matter
 unless there is shock or fainting.”

         Summons medical assistance
           immediately if necessary


• Be alert to any adverse reaction to the news.
      THE NOTIFICATION (cont.)
Ensure the NOK is informed of the following -


1. In death cases, advise the PNOK that the ARMY
   has various disposition options, benefits, and
   allowances available and they should delay
  making any decisions on care and preparation of
  remains until they have been fully briefed by the
  mortuary officer or the Casualty Assistance Officer
  (CAO).
     THE NOTIFICATION (cont.)

2. You need to verify the NOK’s complete name,
    telephone number, and a 45 – day mailing
    address at this time. (Complete DA Form
    XXXX-R (Record of Casualty Notification
   Actions.)


3. Inform the PNOK that they will be contacted
   within 24 hours by a CAO, who will arrange
   for a personal visit at their convenience.
      THE NOTIFICATION (cont.)

4. Personal notification will be made to the SNOK.


5. In order to improve the timeliness of NOK notification
   and reduce notification efforts, the CNO should
   validate with the NOK the other NOK’s address
   information listed on the casualty’s DD Form 93.


6. If discrepancies are noted the CNO should
    notify the Casualty Office Immediately.
    INFORMATION NOT TO DISCUSS
• Specific questions on subjects, such as insurance,
  death gratuity, final pay, autopsies or investigations,
  etc. If asked, advise the NOK that the CAO will
  discuss these subjects with the PNOK.

• Details on mortuary affairs.
• Personal effects of the soldier.

• Questions relating to line of duty, neglect, errors of
  judgment or the responsibility of other personnel
  concerned with the incident.
INFORMATION NOT TO DISCUSS cont.


• Your prior experiences or personal conjecture.


In short, limit your discussion to information
Contained in the message you delivered and…



DO NOT DISCUSS MATTERS THAT YOU ARE
    NOT QUALIFIED TO DISCUSS!!
             YOUR DEPARTURE
• Ensure the DA Form XXXX-R is completed.

• Stay with the NOK as long as needed, but
  depart the residence professionally, as soon
  as possible.
• Announce your departure from the residence, for example


“ Mr. Jones, I must be returning to Fort Carson,
again, on behalf of the Secretary of the Army,
please accept the United States Army’s deepest
Condolences”.
AFTER DEPARTING THE RESIDENCE



Immediately, after departing the residence, pulling
down the block, and BEFORE returning to home
base, telephone the Casualty Office and advise
them of the following -
  AFTER DEPARTING THE RESIDENCE cont.
• Time of notification.
•Confirmed 45 – day address.
• Home telephone number(s) where the NOK
  can be contacted.
• Any unusual events or comments by the NOK.

• Notify the Casualty Office of any NOK address
  changes that may affect other notification actions.

• Upon return, immediately – provide the completed
  DA Form XXXX-R to the CAC.
       ANY QUESTIONS?????
Please ask question now instead of waiting till
              it is too late.
    Fort Carson Casualty Office POCs are –




           @ 526-5613/5614/2510
  FORT CARSON CASUALTY




ILLNESS/INJURY NOTIFICATION
               PURPOSE
To provide Commanders instructions to notify
PNOK (primary next of kin) of soldiers who have
been reported be either ILL, INJURIED, or listed
as a SPECIAL CATEGORY. These could be either
Hostile or Non-Hostile.

                  Reference
                 AR 600-8-1
  Army Casualty Operations/Assistance and Insurance
        NOTIFICATION PROCEDURES

• Normal notification hours are (0600 – 2200)
  (can be only be extended by DA Casualty)

• Ensure care and compassion.

• Communicate ONLY the FACTS from the
  Casualty Office.

• Refrain from speculation and promises.

•Refrain from discussion of travel to bedside of soldier.
    NOTIFICATION PROCEDURES cont.

• Advise NOK of the follow-up call from DA Casualty

• Contact the Casualty Office immediately following contact

•Personal visitation will be in BDUs or civilian clothes




   Absolutely NO CLASS ‘A’ or ‘B’ uniform
                    MESSAGES

• There are times that the PNOK will not be home. If a
  telephone answering machine answers, the following
  script it to be used -



“ Hello, I am (your name), from the Department
 of the Army. I am calling in reference to your
 (relation (son/husband..)) currently stationed in
 (location). Please return my call at the earliest
 opportunity. I can be reached 24 hours a day
 at (719) 526/4-XXXX.”
                    NO TELEPHONE
  • There are times that the PNOK does not have a telephone
    and a message will be given to another person to give to
    the PNOK (i.e., policeman or country sheriff). In these
    circumstances, the following script is to be provided to
    the person passing the message to the PNOK -

“Hello, I am (person’s name), from (organization).
 I have been asked to relay a message to you that
 the Department of the Army wishes for you to
 call at the earliest opportunity. They have
 information pertaining to your (relation (son/wife))
 currently stationed in (location). They can be
 reached 24 hours a day at (719) 526/4-XXXX.
 Please call collect.
     TELEPHONIC NOTIFICATION WORKSHEET
          “May I speak to (PNOK (MR/MRS) Name)? I am (Rank/Name)
          From (unit) at (post). I am calling to inform you that your
          (relation) has been (wounded/injured/became ill as a result of
                (Incident information given by casualty office)

           and is currently listed as (Very Seriously ill/injured or
           Seriously ill/injured. His/her diagnosis is -
                                (status)
                        His/her condition is -
                                (status)

This office can be reached at (719) 526/4-XXXX or staff duty number (719) 526/4-
XXXX, 24 hours a day.

           ___Provide casualty report data
           ___Obtain confirmed 45 – day address for NOK
           ___Inform NOK of Casualty Office duties an responsibilities
           ___Provide Casualty Office Telephone number(s) of NOK
Fort Carson Casualty


    Lessons Learned
             Lessons Learned

Units need to have rosters for CNO and CAO. Staff
                duty should be briefed.
 Command should have information on where the
 soldiers spouses are located. Unit should not have
     to check with the FRG to find addresses and
                   phone numbers.
FRG should not be contacted until after the Next of
    Kin have been notified. FRG should never go
                   with the notifier.
If contacted by forward inform casualty office so
                we can get prepared.
  If solders NOK information is unknown ask if
      they have a date of birth or SSN. Put this
               information on DD 93.
 Soldiers should list all of their children on their
                       DD 93.
If NOK have special needs, ie..language, blind or
    hearing impaired. Write on DD 93 so we can
                   meet the needs.
Don’t send SRP packets to Iraq, if originals are
         taken, rear should keep copies.
Unit should have copies of all soldiers weapons
                  qualifications.
    S-1 should verify all DD 93 and SGLI.
 Units should call the casualty office for CNO
                and CAO classes
       Casualty Office phone numbers:
             526-5614/5613/3144
“GETTING BACK TOGETHER”-
   Preparing for the Reunion

  Soldier&Family Readiness Program
“LIFE IS A PROCESS WHICH KEEPS ON HAPPENING, EVEN WHEN A VERY
                    SPECIAL PERSON IS ABSENT.”

         WEBSTER’S DICTIONARY DEFINES SEPARATION AS …

  “…a hole, gap or the like; the cessation of conjugal cohabitation as by mutual
                                     consent.”
    3-Phases of Separation
    The Deployment Cycles
   Pre-separation = Pre-deployment

Separation = Deployment or Sustainment

      Reunion = Re-deployment
                 Reunion Notes
Research suggests that reunion is more stressful than
     the pre-deployment and deployment phases.
  Readjustment generally lasts about two months.
   Physical symptoms
   Children’s behavior problems
   Lower levels of tolerance for imposed requirements.
            Expectations – often unrealistic
             Role Confusion – may linger
              Fear – it might not be over
                Change - unavoidable
     Reunion Stress-Coping Strategies
           Expect to have a few doubts and worries.
– Your partner may think you don’t need them anymore.
– Anxiety is a natural and normal part of reunion.
                     Forget your fantasies.
– Give up any fantasies or expectations you may have about what reunion
  day should be.
– Take it easy, and let things happen naturally.
Don’t expect things to be exactly they way they were before the
                           separation.
– You’ve changed; your spouse has changed, and your children have
  changed.
– Don’t get upset by things that are done differently.
                Accept and share your feelings.
– Talk a lot about your feelings, and let your partner talk, too.
– Really listen. Make sure you fully understand what your partner is
  saying before you respond.
                Coping (continued)

  See things from the other person’s point of view.
– An awareness that the soldier no longer feels a part of things
  helps us to understand why they can be upset by even the
  smallest changes.
– Recognition of the pride a partner feels in the way he/she
  handled everything alone will help the soldier to understand
  the importance of accepting changes made during
  separation.
                Coping (continued)
              Tips on helping children adjust:
–   Children can get angry about their parent being
    gone.
–   Toddlers and preschoolers may act like the returning
    parent is a stranger. They might not understand
    about “duty” or “mission.”
–   Elementary school children and teenagers may
    understand but show anger or fear by “acting out.”
–   Get reacquainted, and take things slowly.
–   Children are resilient.
           BASIC REUNION TIPS

           Agree on plans for homecoming
        Realize how stressful this day can be.
              Acceptance and discussion
           Plan time as couple and family.
                    Communicate
Give each other time and space to adjust to each other.
       Respect each other and the job you did.
                  Make time to rest.
                      Negotiate
       Assess how you handled the deployment
  Explain new rules or changes in family’s schedule.
   Maintain the gains made during the separation.
       Complete unfinished personal business.
       Re-establishing Intimacy
          Court each other, don’t rush.
Avoid intimacy reducers such as alcohol, children
awake, parents nearby, unresolved hurt and anger,
      distrust, fear of unintended pregnancy.
    Communicate your love to your spouse.
             Allow each other space.
     Allow each other to work on intimacy.
Talking about sex can be fun. It is the best single
        method of improving your sex life.
CHARACTERISTICS OF A SUCCESSFUL MARRIAGE
  AND THE KEYS TO SURVIVING SEPARATIONS



                 TRUST
ABILITY TO CHANGE AND TO ACCEPT CHANGE
              COMMITMENT
           PLAYFULNESS/HUMOR
       SHARED VALUES AND BELIEFS
        AGREEMENT ON LIFE GOALS
               FLEXIBILITY
    COMMUNICATION – OPEN & HONEST
            Post-Traumatic Stress Disorder
          Symptoms of this disorder include:
–   Depression—chronic numb or flat feeling
–   Isolation—feeling withdrawn from family and friends
–   Alienation—absence of meaningful contact with others
–   Avoidance of feelings—inability to feel or express feelings
–   Rage—bouts of unexplained anger; may be internal or
    acted out
–   Anxiety—unexplained nervousness, tension, or hyper-alert
    feelings
–   Sleep disturbances—insomnia, nightmares, etc.
–   Intrusive thoughts—recollections of traumatic experiences
    that appear for no apparent reason
–   Startle responses—unusual, involuntary reactions to loud
    noises, i.e., automobile backfires
        Know and Use Your Resources
  Your family relationships should regain normalcy in a few months. However,
if you had problems before you left, those problems may still be there when you
     get back. If you continue having problems adjusting after a few months,
                   seek help through one of the following offices:

 – The Army Community Service Center
 –  Family Program Coordinator
 – Family Readiness Group leader for referrals
 – Chaplain—a good source for confidential counseling,
   community contacts, and family support programs
 – Red Cross
 – Social Work Services
 – Community Service agencies—see your local phone book
   (e.g., Mental Health Department, Social Services
   Department)
    Course Critique
     Questions answered?
  What things did you like?
What things were a waste of your
             time?
         Suggestions?
     Complete evaluations
    Wrap It Up Day Three!!!
Thank you for making a difference!!

				
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