"NACM3848 Technical Support Assistant"
JOB PACK Creative Arts, Technologies & Science Technical Support Assistant Reference No: NACM3848 Closing date: 12.00 noon, 10 July 2012 Interview dates: 26 July 2012 Applications should be returned in an envelope clearly marked "Confidential" to: Human Resources Advisor University of Bedfordshire rd 3 Floor Fairview House Luton Bedfordshire LU1 3JU England Telephone No: 01582 743390 Alternatively applications can be sent electronically via e-mail to the following address: Email: firstname.lastname@example.org All applications must be received no later than 12 noon on the above closing date. Applications will not be accepted after this deadline. - page 1 of 22 - JOB PACK Contents University of Bedfordshire – Introduction – The Facts – Investing in Staff – Research University Structure Our Community – Campus Information – Maps and Directions The Region – Bedford – Luton University of Bedfordshire’s Mission Statement, Core Values and Beliefs Benefits and Facilities of the University of Bedfordshire The Application Procedure Departmental Profile Job Description - page 2 of 22 - University of Bedfordshire Introduction The University of Bedfordshire was established in August 2006 by order of the Privy Council, as a result of the merger between the University of Luton and De Montfort University’s Bedford campus. However, our history dates back to 1882, when Bedford Training College was founded. Since that time, the University has established a reputation for delivering excellent teaching, not least in the areas of sport, teacher training and media. The University of Bedfordshire is a teaching intensive institution with a broad portfolio of courses, focussing primarily on vocational areas including education, health, media, sport, computing and business. Our students are drawn from both home and abroad – with substantial success in recruiting from the EU, China, India, Pakistan, Nigeria and elsewhere. We have some 24,000 students, with 46% of students aged over 25 years old, and around 1,200 members of staff across our two main campuses in Luton and Bedford, the Butterfield Park and Putteridge Bury sites on the outskirts of Luton, the new Buckinghamshire campus in Aylesbury, and across hospital sites in Bedfordshire and Buckinghamshire and several partner institutions including local FE colleges and the British School of Osteopathy. The Facts We are undergoing a £180m expansion and development programme in our campuses We won the Queen’s Award for Enterprise: International Trade 2011, the most prestigious corporate award We are a leading partner in the Bedfordshire Olympic Opportunities Support Team (BOOST) which aims to maximise the benefits of the 2012 Games to Bedfordshire’s businesses We received the Fairtrade Status Award in 2012, and we are one of the highest climbing institutions in the Universities Green League 2011 ranking 53 out of 138 Our graduates enjoy excellent employment rates, with 90% in work and/or further study within six months of graduating (Destinations of Leavers from Higher Education 2010) In The Guardian’s University Guide 2013’s league table for English we have jumped a massive 59 places ranking 43 out of 102, and appear in 15 subject tables The Government chose us as a Centre of Excellence in Teaching and Learning in 2007, awarding us £3.3m. The CETL leaves an extensive legacy of an employment focused curriculum providing staff development and support. It is now known as the Centre for Learning Excellence The Faculty of Education, Sport and Tourism is one of the UK’s largest providers of teacher training Our Careers and Employment Service has been commended by the Association of Graduate Careers Advisory Services (AGCAS) for incorporating skills into degree courses to make students more employable We have industry links with some 4,000 organisations including the BBC, TUI and Channel 4 We were commended for our ‘world-leading’ research in the Government’s Research Assessment Exercise (RAE) 2008 We have been awarded top marks – a ‘confidence’ rating – in our most recent Quality Assurance Agency audit 2009 Our staff have received a number of National Teaching Fellowship Awards for outstanding contribution to teaching and learning Investing in staff The University considers its staff to be its single most important resource, upon whom the quality of service we offer to students, external customers and stakeholders depends. It is our aim to help all our employees reach their full potential and we demonstrate this commitment by offering a full range of training opportunities and events via our Organisational Training and Development Unit. The University of Luton was the first University to gain the prestigious Investors in People award in 1994 and further to the assessment in June 2011 we achieved the Gold award in IiP as the University of Bedfordshire. We will retain this status for 3 years. - page 3 of 22 - Queen’s Award for Enterprise The University was presented with the Queen’s Award for Enterprise: International Trade 2011. We won the accolade for our “outstanding achievement in increasing its overseas income by 154 per cent over three years and producing an aggregate of £54m over that period". The Queen’s Awards for Enterprise are made annually by HM The Queen and are the most prestigious corporate awards that any UK business can win. The independent awards are given for five years and show how successful a business is. Research Funding for research has doubled following the University’s successful performance in the Government’s Research Assessment Exercise (RAE) 2008. Bedfordshire was commended for its ‘world-leading’ research in several areas including Communications, Cultural and Media Studies, Earth Systems and Environmental Science, Social Work, Social Policy and Administration, Sport, Tourism and Leisure, and English Language and Literature. The RAE also rated our research as ‘internationally excellent’ in Computer Science and Informatics, and Business and Management Studies. University Structure The University has four academic faculties: the Faculty of Creative Arts, Technologies and Science (CATS), the Faculty of Health and Social Sciences (HSS), University of Bedfordshire Business School (UBBS) and the Faculty of Education, Sport and Tourism (EST). Each faculty is led by a Dean and sub-divided into Departments, Schools and Divisions. University of Bedfordshire Business School Dean – Dr Sonal Minocha Department of Marketing – Peter Rudolph School of Law – Professor Jonathan Black-Branch Department of Strategy and Human Resource Management – TBC Associate Dean and Department of Business Systems – Mr Alan Murphy Division of Accounting and Finance – Professor Chin-bun Tse Division of Language and Communication – Theo Maniski (Acting Head) Faculty of Creative Arts, Technologies and Science Dean – Professor James Crabbe Department of Computer Science and Technology – Professor Yong Yue Division of Journalism and Communications – Professor Alexis Weedon Division of Media Arts and Production – Mr Peter Dean Division of Art and Design – Mr Colin Davies Division of Performing Arts and English – Professor Helen Bailey Division of Science – Prof Jan Domin Faculty of Education, Sport and Tourism Dean – Dr Gordon Mellor (Acting) Initial Teacher Training Education Department – Dr Wendy Cunnah Department of Physical Education and Sport Studies – Dr Paul Beedie (Acting Head) Department of Sport and Exercise Sciences – Prof John Brewer Division of Tourism and Leisure,– Dr Sally Everett Department of Education Studies – Juliet Fern Faculty of Health and Social Sciences Dean – Professor Michael Preston-Shoot Department of Acute Health Care – Ms Judith Chappell Department of Community Services – Dr Barbara Burden Department of Applied Social Studies – Professor Ravi Kohli Department of Psychology – Dr Ian Robertson Division of Sports Therapy – Dr Lucy O’Drisocoll - page 4 of 22 - Postgraduate Medical School – Dr Clare Morris (Acting Head) Dean of Bedfordshire and Hertfordshire Postgraduate Medical School – Professor Alan Sinclair Research Institutes iBEST Institute of Biomedical and Environmental Science and Technology (formerly known as LIRANS) IRAC Institute for Research in Applicable Computing RIMAD Research Institute for Media, Art and Design IHR Institute for Health Research IASR Institute of Applied Social Research BMRI Business and Management Research Institute IRED Institute for Research in Education ISPAR Institute for Sport and Physical Activity Research INTOUR Institute for Tourism Research The University also has many non-academic departments including: Registry Learning Resources Partnership Office Knowledge Hub Centre For Learning Excellence Putteridge Bury Conference Centre Finance Human Resources Facilities and Estates Information Services EU and International Office Quality Chaplaincy Careers and Employment Service Development and Alumni Relations Organisational Development Training Unit Marketing, Communications, Admissions and Recruitment Our Community All our campuses offer close-knit and friendly environments where staff are encouraged to interact and work effectively together. The University is undertaking multi-million pound development with £85m invested in state-of-the-art facilities at our campuses over the past four years and a further £55m to follow at our Luton campus by 2012, which include brand-new £40m student halls Fitzroy Court which opened autumn 2011, and a new £15m Postgraduate Centre still to come. Luton campus, Park Square The Luton campus is located in the town centre and is home to Luton’s main teaching buildings. It boasts a brand- new £34m Campus Centre which opened in autumn 2010, which will act as a base for all student services, made easily accessible via the new Student Information Desk (SiD). The new Campus Centre houses informal and formal teaching spaces, as well as exhibition spaces for student work. The Luton campus also has a coffee shop, restaurant and comfortable staff coffee lounge, and is within easy walking distance of The Mall Arndale shopping centre and Luton train station. As part of the multi-million pound redevelopment, the Luton campus has also seen a £1.4m investment in business facilities including a new Law Moot Court and unique Business Pods, plus labs upgrades including in the Psychology, and the Biomedical and Forensic Sciences laboratories. A further £12m is being invested in the Computing and Media departments. Putteridge Bury campus, Luton The Putteridge Bury site is located four miles from the main Luton campus on the Bedfordshire-Hertfordshire border. It is a magnificent neo-Elizabethan country mansion set in 30 acres of landscaped gardens. It is home to the University of Bedfordshire Business School’s postgraduate courses, the University’s Conference Centre, the Knowledge Hub and the Bedfordshire and Hertfordshire Postgraduate Medical School. The University of Bedfordshire’s own Postgraduate Medical School is also based here. Luton campus, Butterfield Park - page 5 of 22 - Butterfield Park is an 85-acre business and technology site providing dedicated healthcare teaching and learning facilities to ensure that students have plenty of opportunities to develop and refine their clinical skills. Future developments will include simulation laboratories complete with fully functional theatres, ward, and clinic environments. Bedford campus, Polhill Avenue This campus has excellent facilities, a friendly atmosphere and a proven track record of exceptional teaching and graduate employment. The campus is located 20 minutes by foot from the town centre has recently undergone a £34m redevelopment programme which includes a new Campus Centre housing 280-seat theatre which runs regular professional seasons, café and social space, two brand-new, fully equipped gymnasiums and state-of-the- art sport science labs. - page 6 of 22 - Buckinghamshire campus, Aylesbury The Buckinghamshire campus is located on the ground floor of an executive building and offers state-of-the-art facilities for healthcare subjects. Oxford House boasts a fully equipped skills lab set up to replicate a working hospital ward, as well as an IT suite, nine classrooms, social space for self directed learning or group learning activities, individual learning pods, open areas for small group work and clinical skills facilities. See our website for a virtual tour of the campuses: www.beds.ac.uk/virtualtour The Region Luton and Bedford are situated in the county of Bedfordshire, and are ideally placed between Oxford, Cambridge, London and Birmingham at the centre of the UK’s transport network. Bedford, Central Bedfordshire and Luton are set to benefit from inward investment totalling more than £3.2billion by 2012. Completed developments in and around Luton include a £0.3billion science park at Butterfield and a £0.2billion investment into widening the M1 motorway. There are a number of other massive developments currently in progress or in the pipeline. These include investments into transport infrastructure: A further £20million towards Luton Town Centre Transport Scheme £85million Luton Dunstable busway £16million to update the train stations and London Luton Airport. There are also massive shopping developments underway or currently in planning process to enhance Luton’s shopping experience. These include: £200million investment in the redevelopment of the Power Court site (opposite the University) £400million retail and housing development at the former Vauxhall site in Luton, also known as Napier Park. The University itself contributes some £300 million to the local economy each year. The University of Bedfordshire has always maintained a strong record in applicable research and has a national presence in knowledge transfer. The M1 Knowledge Exchange links the University of Bedfordshire with Cranfield University in support of business development both locally and regionally. The University currently manages the Bedfordshire and Hertfordshire Postgraduate Medical School – a partnership between the University of Bedfordshire, the University of Hertfordshire and Cranfield University to provide healthcare courses in the region – and the Luton and Dunstable Innovation Centre. There is certainly the potential for considerably more growth in existing markets and in the development of new markets. Bedford Bedford is an idyllic riverside town on a beautiful stretch of the River Great Ouse, only 40 minutes from London by train. Bedford has excellent transport links to the rest of the UK as it sits between the M1 and A1. Bedford’s surrounding area has a wealth of parks and open spaces including Bedford Park, near the University campus, which is ideal for walks, cricket, tennis and basketball. The Box End Park watersports centre offers a variety of activities including waterski and wakeboarding, while the Priory Marina offers sailing and windsurfing. There is also an indoor snow slope in the Xscape centre, located in the nearby town of Milton Keynes. Slightly further afield from Bedford, there are 206 acres of open country for lake and river walks, angling, wildlife and conservation areas. Also close by is Woburn Abbey and Safari Park, and the famous Royal Society for the Protection of Birds (RSPB) nature reserve at Sandy. Bedford has a museum which tells the town’s story from when it was established by the eight century Saxon chief, Beda, to the modern day. The Cecil Higgins Art Gallery and Museum is home to award-winning collections of fine th th and decorative arts from the 18 to 20 centuries. - page 7 of 22 - Bedford grew around a traditional open-air market which still exists today on Wednesdays and Saturdays and is located in St Paul’s Square, on the banks of the river. Bedford also hosts many colourful festivals throughout the year including a festival of music, speech and drama, a music festival, the Bedford Beer Festival and Proms in the Park. In addition, the annual Bedford Regatta and the biennial River Festival make the most of the town’s riverside location. Luton Luton is the largest town in Bedfordshire and lies just 50km north of London, so the capital is only a 30-minute train journey away. Surrounded by the beautiful North Chiltern Hills, it has excellent transport links to the rest of the UK and Europe. London Luton Airport is just 5km from the Luton campus, Park Square and is currently the UK’s seventh largest airport. Luton is not only one of the UK's largest towns, but also one of its most diverse. In all, more than 100 different nationalities make up this vibrant, multicultural society, and a firm commitment to cultural integration has seen Luton become something of a model of amicable community relations. Everyone in Luton benefits from all the facilities you would expect in a town of this size. Local healthcare services include not only dedicated local GPs and community nurses, but also the large, modern Luton and Dunstable Hospital, all of which consistently perform well in government league tables. As for shopping, you are spoilt for choice. Right at the heart of the town, The Mall Arndale shopping centre has recently seen a £20m redevelopment and offers 130 stores and integrated car parks. The surrounding traditional shopping streets and Luton's famous markets perfectly complement the centre, and act as yet another testament to the town's diversity. The Galaxy Centre is home to an 11-screen cinema, 16 bowling lanes, pubs and restaurants all under one roof. There is also a thriving theatre and an arts centre which holds live music events, exhibitions and comedy nights. Maps & Directions For maps and directions to each of the University campuses, please visit our website: www.beds.ac.uk/contactus/directions A service for tailored driving directions is available where you will be asked to enter your postcode for detailed driving directions and a map. If you are unable to access the internet then please contact the Human Resources Department on 01582 743376 and we will send you a map and directions. - page 8 of 22 - University of Bedfordshire’s Vision, Mission and Values Our Vision The University of Bedfordshire’s vision is of a world where all are able to benefit from transformational educational experiences. Our Mission We create a vibrant multi-cultural learning community enabling people to transform their lives by participating in excellent innovative education, scholarship and research. Our Values We have a commitment to our students, staff and stakeholders and aspire to fulfil our mission; in doing so we will be guided by these values: Access – we value diversity and have a student focus on all we do. Scholarship – we develop and maintain our knowledge of subjects and disciplines which we impart to our students through our teaching. Partnership – we believe in working in partnership with individuals and organisations to develop our students, to inform our applicable research and to make a difference to the communities of which we are a part. Innovation – we expect our work to be innovative as well as true and believe in continuous improvement, thereby enhancing the quality of all our activities. Respect – we have a concern for all our students and staff. Employability – we believe in empowering our students and preparing them for the world of work. Equal Opportunities Statement As an academic community, the University acknowledges its duty to offer the best possible education experience to all students. The University aims to celebrate the diversity of its student body and the community which it serves in ways which are mutually enriching. All students should, as an integral part of their experience, be able to perceive their programmes of study within a broad cultural perspective, and the University is developing a curriculum which is responsible to contemporary society. As an employer, the University is working actively towards achieving a body of staff which reflects more accurately the range of backgrounds found in society as a whole. This is being achieved through its staff recruitment, training and development policies. Through its resource planning strategies, the University is committed to meeting the needs of all students and staff. The University is setting guidelines for good practice and targets for action which will be regularly monitored and reviewed. - page 9 of 22 - Benefits and Facilities of the University of Bedfordshire Training The University is committed to supporting staff training and personal development, with our aim being to provide excellent training and personal development opportunities to all staff. Our Organisational Development and Training Unit provide courses, which staff are encouraged to attend. Pension The University of Bedfordshire offers two pension schemes. For academic staff there is the Teachers Pension Scheme where the employer’s contribution is 14.1% and the employee’s contribution is 6.4%. New employees who have been active members in the Universities Superannuation scheme (USS) in the 30 days prior to commencement at the University of Bedfordshire must continue their membership with the USS. For non- academic staff there is the Local Government Superannuation Scheme where the employer’s contribution is averaged at 20.2% and the employee’s contribution is variable depending on your salary. Holidays Annual leave entitlement is generally 25 days for non-academic staff and 35 days for academic staff pro rata per annum in addition to the 8 statutory bank holidays. In addition, concessionary days may be offered at the discretion of the University. Sickness During periods of absence owing to sickness, in addition to Statutory Sick Pay, there is normally an entitlement to sickness payments under the University’s Occupational Sick Pay scheme made according to length of service. Occupational Sick pay will only be payable in accordance with the University’s Policy on Management of Sickness Absence. Maternity and Paternity Provision All female/male employees are entitled to maternity/paternity leave. Actual entitlement to maternity leave and pay is determined by length of service; full details of the schemes are available from the Human Resources Department. Mentoring The University’s mentoring scheme is where an established member of staff offers advice, guidance and encouragement to a new member of staff. This can be accomplished via a variety of methods, but the overriding intention is that newcomers to the University be introduced to its values, culture and working practices within a relationship of mutual trust and respect. Car Parking The University aims to provide parking for all staff that requires it, but this may not always be possible due to limited parking spaces available to the University. If no spaces are available staff will be put on a waiting list and informed by Facilities and Estates when a space becomes available. Any employee allocated a parking space will be charged a parking fee, which is deducted from your salary on a monthly basis. Allocation of a parking space is not guaranteed. Staff Discount Scheme Active Luton The University of Bedfordshire has agreed special corporate rates at all active Luton centres where you can use the facilities at any centre and enjoy special membership rates and discounts, thorough a discounted membership - page 10 of 22 - option or a Go4Less card, which gives a discount of around 10%. To take advantage of the University of Bedfordshire swim only, swim and gym, or swim, gym and golf memberships call 0845 3303 085, and ask for the membership adviser or receptionist. There are 5 membership options available; all have a joining fee of £10 to cover administration. Membership options start at £15 per month. Aylesbury Campus Aylesbury College offers staff at the University of Bedfordshire gym membership for an amazing £10 per month and you will only pay a one-off £15 induction fee. To enquire about gym membership or arrange an induction, call 01296 780 222. Alexander Sports Centre, Bedford (ASC) Is a multi-use facility offering an extensive range of sporting opportunities. The sports hall is the size of eight full size badminton courts and is home to two tennis courts, two indoor football pitches, a full size basketball court, indoor cricket nets, two full size volleyball courts and a climbing wall. Annual membership from £65 per annum. Kaarp As a public sector employee at the University of Bedfordshire you will benefit from special offers on the Kaarp Voluntary Benefit website and automatic entry to Costco (subject to joining fee.) Further details are available from the Human Resources Department. Childcare Vouchers The University operates a childcare voucher scheme where the employee will be able to take a portion of their salary as childcare vouchers. No income tax or national insurance will be paid on the portion of salary taken as childcare vouchers. Further details are available from the Human Resources Department. Unions The University recognises two unions. Academic staff are eligible to join the Universities and College Union (UCU) and non-academic staff are offered the chance to join Unison. For further information please contact the Human Resources. The above are guidelines only and can not be taken to constitute part of the formal contract of employment. Evolution @ Josephs Hair Salon Using New Client Invitation and quoting ‘University of Bedfordshire offer’, staff can receive everything on the three visits listed below for only £44.99. University staff, their families and friends can have the ultimate hair experience. We have combined to offer a New Client Invitation allowing new clients to be pampered at 80 per cent off standard charge. Zoe Dee Beauty Salon Staff can sample a selection of their exclusive services. As most people spend £40 or more on just 1 trip to the beauty salon, their three visit invitations always sell-out quickly. Everything listed in this three visits promotion is with 80% off! With the Zoe Dee New Client Invitation University of Bedfordshire Employees, Friends and Family Members can purchase this package for only £39.99. To take up this offer, phone 020 7092 9188 to purchase a New Client Invitation. On purchase you will receive a reference number to quote when making your first appointment. Superbreak The University has partnered with Superbreak to offer staff a ten per cent discount on hotel accommodation with optional rail travel, theatre and dining.Superbreak is the UK’s leading short break operator. What can it offer? Accommodation – More than 2000 two to five star hotels in London and across the UK. Travel – Rail Inclusive packages available from all UK mainline stations. Airport Parking and Hotels – Book an airport hotel including parking Dining – Great value 2 night offers with dinner at top brand hotels. Theatre Breaks – Low cost packages to see all top West End shows Concerts and Events – Packages to leading rock, pop, sporting and cultural events Spa Breaks – Take time to unwind and relax. Eurostar Breaks - Book a Eurostar break to Paris, Disneyland Paris, Lille, Brussels, Bruges, Ghent and Antwerp. - page 11 of 22 - For a ten per cent discount call 0871 221 3700 and quote “University of Bedfordshire”. If you prefer to book online visit www.superbreak.com. When booking online your discount will automatically be applied. Planning a break at any time? ...Also available: Attraction Breaks – Treat the family to a visit to Legoland or many other theme parks Golf Breaks – At some of the finest courses in the land Minicruise Breaks – Our Minicruise breaks to some of the most popular cities in Europe Murder Mystery Breaks – Become a sleuth whist enjoying some luxury European City & Beach Breaks – Choose from 5,000 hotels & apartments around the world Cyprus Nights Meze Bar Restaurant Staff can get 15 per cent off any menu at Cyprus Nights in Guildford Street, Luton. Show your ID before ordering. If planning a party you can also book a table for 25 guests or more to gain an additional discount off your food bill. Staff and students can also enjoy free internet access at CAFE.CN, Guildford Street, Luton, when they buy a meal. There's also a free tea or coffee for a trial period with any meal bought. To book a table please call 01582 431119. ModeFlowers.com ModeFlowers.com is one of the UK's leading online Flower Services. If you can't find the flowers you are looking for on their website please call one of their friendly staff on 0800 954 1925 who will be more than happy to assist you. Order By 5pm for guaranteed next day flower delivery. All University staff can claim a 10 per cent online discount at any time, using the code: "bedsunistaff". To get the discount browse the website, choose the product/s and enter the promotion code - bedsunistaff - during the checkout process and press 'apply'. Subway The University has teamed up with Subway to offer all University staff an Exclusive promotional offer – a £4 meal deal on presentation of a voucher at their participating stores in Luton and Bedford town centres. The Houmous Bar, The Mall, Luton All staff (and students) can claim a 10 per cent discount on purchases, on promotion of their University ID pass. The Houmous Bar is located on Smiths Lane between Debenhams and Marks and Spencer. Chloe’s Beauty and Relaxation University staff can claim a 10 per cent discount by showing their staff id card at Chloe’s Beauty and Relaxation in Bedford. They offer free parking, friendly staff and are sure you will find a perfect treatment to suit you. Their bright and spacious salon is also the perfect venue for Pamper Parties and Group Bookings. We look forward to giving you a warm welcome. Treatments include: tanning, nail enhancements, waxing, make-up and ear piercing. To book call 01234 328288. Kaarp website This is especially for all public sector employees. You’ll find deals on entertainment, finance, health, motoring, shopping and travel. Offers include Alton Towers, Sea France, Sea Life Centres, Cafe Rouge and many more. Visit www.kaarp.co.uk then key in bedsac as your username and benefits as your password. Osteopathy treatment University staff can access BSO (British School of Osteopathy) treatment at the Southwark Bridge Road clinical centre at a specially discounted rate of £16 per appointment. Just take along your University ID card. Treatment is provided by senior BSO osteopathy degree students, supervised by tutors who are fully qualified osteopaths. The clinic is based at 98-118 Southwark Bridge Road, London, SE1 0BQ.For more information contact: email@example.com or 020 7407 0222 or www.bso.ac.uk Health at Hand As a member of Bedfordshire and Luton Chamber of Commerce, University employees can exclusively access AXA PPP healthcare's free information telephone service, around the clock, 365 days a year. Their team of nurses, pharmacists, counsellors and midwives are available night and day to give you the benefit of their expertise. They'll answer your questions and provide valuable help and information on illnesses, treatments and medications. Activate your free service now by visiting www.axappphealthcare.co.uk/chambers Big Yellow Storage - page 12 of 22 - Big Yellow is offering University of Bedfordshire staff an extra 10 per cent discount To receive a 10 per cent discount off the cost of storage for the length of your stay - in addition to any current opening offer either visit stores, the website www.bigyellow.co.uk or call 0800 783 4949, Please quite the offer code UNISTAFF01 when reserving your room and bring your staff ID when moving in. Costco You can get membership of this chain of cash and carry warehouses that sell high-quality, nationally branded and selected private-label merchandise at low prices. Visit www.costco.co.uk NUS Extra This card costs £11 to buy for the academic year and gives you discounts and offers at a wide range of shops, food outlets and cinemas, including Amazon, Odeon, Pizza Hut and Superdrug. To get the card contact Jon Stanley in the Students’ Union firstname.lastname@example.org Remember to take a passport size photo with you. Sports massage Based in room E203 at the Park Square campus in Luton it is open Tuesdays, Thursdays and Fridays from 12noon to 3pm. Payment is £7 per session. For more details and to book visit the sports massage website Gardening All staff can join Frosts Gardening Club for free. As a member of the club which normally costs £10 you receive ten per cent discount on a wide selection of products all day Thursday and Saturday. Check out www.frostsgardencentres.co.uk for more details. Training The University may agree to make a financial contribution towards fees to help an employee with an external course. Contact Organisational Development and Training Unit by email at email@example.com to discuss options. Hardware and Software All University staff can claim an educational discount when buying IT hardware for personal use from suppliers which are part of the Southern Universities Purchasing Consortium (SUPC). This could include buying USB flash drives, scanners, DVD drives, or desktop computers, laptops or printers. Staff can also buy Microsoft Office from ISD for home use for just £10! Full details are available via ISD. - page 13 of 22 - THE APPLICATION PROCEDURE Please read the following guidelines carefully before completion of your application. Completion of the Application Form Your application form will be the key to deciding whether you will be called to interview, therefore, please take your time and complete it as fully and accurately as possible. The following notes are designed to be of assistance to you in completing the form. Complete all sections of the form, in full. Please use black ink or type, as this will assist photocopying. Print your name and address in block capitals. Please ensure that you clearly state the reference number and the post you are applying for in the space provided at the top of the application form. If you are applying for more than one vacancy you must complete an application form for each post. Inform us on the equal opportunities monitoring form of any special requirements you have for interview or subsequent employment. Ensure that you are available to attend on the advertised interview date, where applicable, as it is rarely possible to convene an interview panel on any other date. Further copies of the application form can be obtained from http://www.beds.ac.uk/contactus/jobs/applying Ensure your application form is returned to Human Resources, Park Square, Luton by 12pm on the closing date. Application forms and Curriculum Vitae (CVs) To apply for a University of Bedfordshire post, you must complete the application form provided. CVs are not permitted as a substitute, but can be included when accompanying the application form. If an application is made through a CV alone it will not be put forward for shortlisting. If you are not able to include all your information in the areas provided on the form, then please feel free to attach extra sheets, clearly labelled. References Nominate two referees in the appropriate sections who will be able to comment on your suitability for the post, one of these should include your current or most recent employer. Job Specification We strongly recommend that you thoroughly read the job description attached to this pack as it will highlight all the essential and desirable criteria set for this post. Through the shortlisting stage, the criterion will be used to decide which candidates are suitable for interview. Ensure that you use the Personal Statement section in the application form to adequately match your skills and experience against this criteria. Demonstrate how you can meet each of the criteria identified on the person specification, relating your skills and experience to those required. You should do this by describing/explaining the things that you have done or achieved. These may include experience gained through employment, your personal interests or education. Remember, the shortlisting panel will be looking at how you best match the essential and desirable criteria so if you do not tell us we will not know. We are unable to make assumptions about you or your abilities. - page 14 of 22 - Should you have any queries relating to the job or person specification please contact the Human Resources Department. Acknowledgement of your Application Due to the high levels of applications the University receives, we are unable to acknowledge receipt of your application. However, if you would like your application to be acknowledged, please send a small self-addressed postcard, affix a postage stamp and return it with your completed application form and we will send it back to you on the day we receive your application. The Closing Date The closing date for this post is on the front sheet of this job pack and is also stated on the advert. You must ensure that your application reaches the University by 12 noon on the closing date as late applications are not accepted. Applications can be sent electronically via an e-mail to firstname.lastname@example.org. Alternatively all applications may also be posted or delivered to the Human Resources Office (A414 Park Square) using the address stipulated on the front page. If you are submitting your application electronically, please note that you are not required to send any further copy of your application via any other means. Upon successful appointment, you will be required to sign all documentation. Your application will be treated in the strictest confidence. Interview Selection If an interview date has not been confirmed on the advert or in the job pack then interviews will be held as soon as possible after the closing date. Successful candidates selected for interview will be confirmed by letter. Unfortunately, due to the rising costs of recruitment and our wish to direct our funds towards the provision of high quality education, we are unable to write to unsuccessful candidates. If you have not heard from us within 4 weeks after the post/s closing, it is unlikely that your application has been successful on this occasion. Please do not let this deter you from applying for any future vacancies at the University of Bedfordshire. Unfortunately we are unable to provide candidates with feedback from their application form if they have not been shortlisted. Selection Procedure Selection criteria for interviews is based on merit only and may include one or more of the following interview selection processes: Application Form Panel Interview Written Exercise Presentation Exercise If you are expected to embark upon an exercise or presentation as part of the selection process you will be notified of this in your interview letter. All the information obtained during the selection procedure will be assessed and used in the final decision making process. Proof of Eligibility to Work for the University Of Bedfordshire - page 15 of 22 - All shortlisted candidates are asked to provide documentary proof of their eligibility to work for the University of Bedfordshire in accordance with the Immigration (Restrictions of Employment) Order 1996. Interview Expenses: Candidates invited to attend an interview will be provided with information on claiming interview expenses and where applicable, candidates' expenses will be paid on receipt of a completed Expense Claim Form and relevant receipts within 4 weeks of receipt. Interview expenses will not be payable where an unemployed person is able to claim such expenses from the Employment Advice Service. Overnight accommodation is offered for those candidates invited for interviews that live beyond a 60-mile radius. Please contact the Human Resources Department to book accommodation for you if required. In the event of a candidate withdrawing his/her application or refusing the offer of employment on grounds that, in the opinion of the Interviewing Panel, are inadequate, no expenses will be paid. Where applicable the candidate will also be asked to reimburse the University for the cost of any overnight accommodation. The expenses of a candidate who is offered a post will be paid after commencement of employment. Medical Questionnaire Candidates who are offered the position will be required to complete a confidential health questionnaire, which will be sent to them with their offer letter. Completed questionnaires should be sealed in the envelope provided and returned, as soon as possible, to the Human Resources Department. Criminal Records Bureau (CRB) Disclosure Check Please note that some University of Bedfordshire posts may require a CRB disclosure check. In these cases candidates will be informed at the interview. Receipt of a satisfactory check would be a condition of appointment. - page 16 of 22 - Details Job Title: Technical Support Assistant Department: Department of Computer Science & Technology Job Reports To: CST Infrastructure Manager Location: Park Square, Luton Post Number: NACM3848 Pay Point: 4 £17,827 to £19,972 Context To support the department’s Infrastructure Manager in the day-to-day running of the Computer Science & Technology (CST) laboratories. To provide first line computer support to students and academic staff in the use of the labs. Key Elements (please tick as appropriate) 1. This post has MANAGEMENT RESPONSIBILITY YES NO 2. This job requires SAFEGUARDING YES NO 3. This is a KEY POST (i.e. must have nominated deputy) YES NO Principal Accountabilities General Provide general support for the CST technical team Record helpdesk requests, log the of loan of equipment to staff and students Maintain the CST departmental section of the Universtiy website, and the CST lab website Keep eleectronic and paper notices up to date Provide informal training on systems used with Technical Support Provide first point of contact for staff and students in the CST labs Personal Undertake any personal and professional updating as required and agreed with the line manager Undertake any other reasonable task as allocated by line manager or the Head of Department Support Departmental and University activities such as open days Take reasonable care for their own health and safety, and that of others, and to act in accordance with Health & Safety legislation, University policies and codes of practice HERA Competencies Communication The Role Holder communicates with staff and the public about basic subjects that require little further explanation. In addition, the Role Holder may also be required to receive, understand and convey information that needs more careful explanation or interpretation for others. Team Work and Motivation The Role Holder is part of a team and I expected to contribute to the teams overall effort. For example, a team member that takes instructions only. The Role Holder may have no role in either guiding others or providing more detailed instruction and no role in officially motivating or creating a team spirit. - page 17 of 22 - Liaison and Networking The Role Holder is required to liaise with people using existing procedures. They are also required to pass on information to others, as requested. The role holder may also be required to participate in networks within the institution or externally in order to pass on information promptly; keep people informed to ensure co-ordination of effort and that work is done effectively. For example, a Role Holder who speaks with people from the wider University/people external to the University about basic subjects or to pass on information to other parties/staff. In addition, taking part in ongoing networks as a member rather than being either an integral player or the chairman/secretary. Service Delivery The role holder is required to deal with internal or external contacts who ask for service or require information; create a positive image of the institution by being responsive and prompt in responding to requests and referring the user to the right person if necessary. Contact is usually initiated by the customer and typically involves routine tasks with set standards or procedures. The Role Holder normally only responds to requests and would occasionally investigates user requirements. The Role Holder may have no specific time constraints placed upon them to respond to requests, which are likely to be basic in their nature. The Role Holder would be ensuring that the University is held in a positive light by those to which the Role Holder is providing a service. Decision Making Processes The Role Holders own decisions have a minor impact on the University. For example, standard day to day decisions, how best to undertake basic task without referral to a line manager etc. Planning and Organising Resources The Role Holder is required to organise and prioritise their tasks to a given work plan within allocated resources. For example, all work is handed do to the Role Holder by the manager and the Role Holder is then required to manage their own schedule. Initiative and Problem Solving The role holder is required to solve standard day to day problems as they arise; choose between a limited number of options which have clear consequences, by following guidelines or referring to what has been done before; recognise when a problem should be referred to others. For example, how best to resolve the most basic of problems, anything more, being passed to the line manager. Analysis and Research The Role Holder is required to establish the basic facts in situations which require further investigation and inform others if necessary. For example, logging of IT or Health and Safety problems with the help desk. Sensory and Physical Demand The Role Holder is required to complete basic tasks which either would require either a minimum of instruction or light, if any, physical effort. For example, working at a standard computer which would include lifting and carrying items such as folders etc on a regular basis. Work Environment - page 18 of 22 - The Role Holder is required to work in an environment which is relatively stable and has little impact on the role holder or the way in which work is completed. For example, a stable office environment. Personal Care and Welfare The Role Holder is required to show sensitivity to those who may need help or, in extreme cases, are showing signs of obvious distress; initiate appropriate action by involving relevant people. For example, basic low level understanding of staff who are disgruntled. The Role Holder will be aware of when situations are more serious and will then involve appropriately skilled people. Team Development The role holder is required to advise or guide staff working in the same role or unit on standard information or procedures. Teaching and Learning Support The role holder is required to provide standard information or deliver teaching or training to introduce students or others who are new to the area to standard information or procedures. For example, local, informal induction. Knowledge and Work Experience The role holder is required to apply working knowledge of theory and practice, sharing this knowledge with others as appropriate; demonstrate continuous specialist development by acquiring relevant skills and competencies. Other Undertake any other reasonable duties as requested by the line manager / Head of Department that fall within the above descriptions. - page 19 of 22 - Person Specification Essential Criteria Desirable Criteria Evidence (Indicate were evidence will be assessed from ) GCSE (or equivalent) English Language MSc in Computer related discipline Application Form Qualifications BSc or BEng in a computer related discipline Industry Qualifications (MCP, CCNA etc) Knowledge of PC Operation Experience of one or more of the following Application Form Knowledge Networking knowledge skill sets Interview Microsoft Office Content Management Systems Databases E-academy Web Page Design Electronic Signage Systems MS Desktop Exposure to working in FE or HE environment Experience of working within an academic Application Form Experience computing department in a HE environment Interview Ability to explain technical subjects to a non-technical Track record of solution providing Application Form Skills/abilities/ audience. Interview competencies Good communication skills, oral & written Willingness to work flexible and possible unsociable Prepared to be flexible with working hours at Application Form Personal hours short notice Interview Attributes - page 20 of 22 - Equality Statement The University of Bedfordshire is fully committed to the principles of equality in all its actions. Members of the University’s community are expected to respect and value individuality, differences and diversity; and work with others in an inclusive and consultative manner. A commitment to equality of opportunity for all individuals irrespective of their age, belief, disability, gender, race, religion or sexual orientation is at the core of what we do and members of the community must actively promote a positive non-discriminatory work and learning environment for fellow staff and students. Employees should demonstrate an understanding of the University’s commitments to equality and diversity as an integral part of the university’s core values and be able to identify and challenge discrimination, harassment, prejudice and inappropriate behaviour. Health & Safety Statement All employees are required to ensure that all duties and responsibilities are discharged in accordance with the University’s Health and Safety (H & S) at Work Policy. They should take reasonable care for their own H & S and that of others who may be affected by what they do or do not do. Staff should correctly use work items provided by the University, including personal protective equipment in accordance with training or instructions. Environmental Statement Employees must make proper use of any equipment and systems of work provided and take all reasonable steps to ensure that control measures are properly used. Employees must work with their Line Managers to ensure that an inventory is retained of all hazardous substances in the office that could be released into the environment. Employees are expected to identify operations that use significant amounts of energy, with a view to reducing consumption. This includes identifying operations that use resources, such as paper, and review the need for the current level of consumption, identifying savings where possible. Employees are expected to identify waste streams with a view to recycling and reuse, minimising office energy use in heating and lighting. Briefing Note: the content of this Job Description does not preclude other work required by the faculty department. Details of accountabilities will be discussed at annual reviews. Date Job Description issued to, discussed with and understood by Post Holder ------------------------------------------------------------ Name of Post Holder: ---------------------------------------------------------------------------- Signature: ------------------------------------------- (I confirm I have been briefed on the requirements of this Job Description and other related documents) Name of immediate Line manager: ----------------------------------------------------------- Signature: ------------------------------------------- (I confirm I have briefed the Post Holder on the requirements of this Job Description and other related documents) Nominated Deputies (if applicable) March 2012 (v3) 21 As a KEY POST at least one nominated deputy must be identified. The Job Holder must confirm that the Nominated Deputy(ies) receives a copy of, and is briefed on this Job Description. Name of Nominated Deputy: -------------------------------------------------- Signature: ---------------------------------- Date: ---------------- (As the Nominated Deputy for this post, I confirm I have been briefed on the requirements of this Job) If there are more nominated deputies, they should sign further copies of this Job Description. Amended by: Dated: Version: March 2012 (v3) 22