"TECHNOLOGY MASTER PLAN 2010 2015"
TECHNOLOGY MASTER PLAN 2010 – 2015 LOS ANGELES MISSION COLLEGE TABLE OF CONTENTS Executive Summary Technology Mission Technology Vision A. Assessment and Evaluation Campus Infrastructure Students Access Technology Faculty, Staff Access Technology Campus Resources Physical Resources Financial Resources Human Resources B. Technology Goals, Objectives and Action Items Goal 1: Continually provide the best possible technology solutions in the learning and teaching environment, within reasonable budgetary limits. Goal 2: Develop and maintain technology skills for faculty, and staff. Goal 3: Anytime, Anywhere and Always on with Technology to enhance student success and readiness. Goal 4: Improve technology resources to better address learning, services and workforce education to student success. Goal 5: Continually update and maintain the technology infrastructure to improve the operation, services of the college and aim to be a carbon neutral campus. Goal 6: To develop and implement a long-range budget plan for technology needs Goal 7: Annual developing, reviewing, and revising technology related policies and procedures. C. IT Challenges and Opportunities IT Funding Network Security Digital Divide Disaster Recovery and Business Continuity Infrastructure and cyber-infrastructure APPENDICES LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 1 Executive Summary This plan is integrated with Strategic Master Plan, supports Educational Master Plan, consistent with Facilities Master Plan and aligns with financial planning initiatives at Mission college. Technology Mission To ensure technology is available and improve teaching, learning. To ensure students, faculty and staff have the ability to use technology To insure environment are conducive to learning ?? This plan is not all inclusive. New technology will be discovered in the process of implementing and executing the plan. Technology is changing rapidly that the prediction of the five years or three years from now cannot be done. Thus, this plan provides a vision what is possible of the current knowledge and information of technology. The Technology Master Plan is not developed for Information Technology department or Technology committee. It is developed for students, faculty, and staff of Los Angeles Mission College. LAMC Missions Facilities Strategic Educational Master Plan Master Plan Master Plan Technology Master Plan Student Instructional Administrative Institutional Services Services Services Services LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 2 Technology Vision Our goals focused on: Student Success Teaching and Learning Excellence Professional Development Infrastructure Improvement Resource Management ??? A. Assessment and Evaluation Campus Infrastructure Project name Description Completed Fund(s) Email and Migrated faculty, staff email from CCmail to Winter 2006 College Network MS Exchange 2003. Operating Migrated Novell network to MS network System operating system in academic network and administrative network. Smart Converted 11 regular classrooms in the Summer 2007 Perkin Classroom Instructional building into smart classrooms; these rooms equipped with mounting projector, electronic screen and computer. Rooms are 1001, 1002, 1012, 1013, 1017, 2003, 2004, 2006, 2009, 2018, 2021 Campus cabling Upgraded of campus network cabling and Summer 2007 Bond data network switches. A/AA Installed multiple mode fiber backbone between buildings. nd 2 MPOE Secondary main point of entry was built Spring 2007 BondA/AA entering from Hubbard to create a redundancy network loop. OmniUpdate Converted campus web page to District Summer 2007 District standard Content Management System College Voice over IP Migrated the PBX Fujitsu phone system to Summer 2008 Bond CISCO Voice over Internet Protocol. A/AA Wireless Implementation of a wireless network Spring 2008 Bond Access throughout all campus facilities. A/AA Emergency Implemented blue phones throughout all Spring 2009 Bond phones campus facilities A/AA Security Implemented security camera throughout all Spring 2009 Bond Camera campus buildings A/AA Campus Campus owned six payphones to Spring 2009 Bond Payphones accommodate the lack of cell site coverage on A/AA LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 3 campus. Student access technology Project Description Completed Fund(s) Active Directory, Winter 2006 None LDAP implementation LRC computer Replaced 100 computers in LRC common Spring 2006 Block Grant Tracking Implemented NetTrack software to track Spring 2006 Title V software computer usage in LRC SOCO Implemented a dynamic search of classes Summer 2006 Title V Equitrac printing Implemented a self serve printing in LRC and Summer 2006 College Library using Equitrac Card New Student ID New student ID is District Project to replace Fall 2006 District student’s SS number with the 88 formats LRC 205/234 Replaced 42 computers in LRC 205 and 28 Fall 2007 Title V computers in LRC 234 LRC 234 Replaced 28 computers in LRC 234 Spring 2009 Title V MAC labs Replaced 50 IMAC computers in LRC 233 and Summer 2008 SFP and 126 Title V Grant Library Replaced 27 student computers in Library Summer 2008 Prop computers A/AA SARS call/grid Student appointments Summer 2007 Title V Student Portal ASO online voting Summer 2007 Tile V Student profile, referrals. Faculty, staff access technology Project Description Completed Fund(s) Web server Brought main campus web sites back to Spring 2006 College campus to better provide support faculty web pages Online Curriculum centralized on the database Spring 2006 None Curriculum server; faculty can view curricula any time and any where via Internet web browser Online Developed a web based enrollment report to Spring 2006 Title V Enrollment check class status. Report Faculty Replaced all full time, adjunct faculty’s Summer 2006 College computer computers with Pentium IV. Multiple Function Deployed 20 new multiple function printers in Summer 2006 College Printers most buildings, offices LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 4 Faculty/Staff Summer 2006 None portal Staff computers Replaced all staff computers in Admin Spring 2006 College services areas SARS call/grid Student appointments, scheduling software Summer 2007 Title V Web SLO, Program Reviews, Online Tutoring 2007 NONE developments referral, Faculty web pages Smart Copy Submitted a copy, printing request on line Spring 2008 College Campus Resources Physical Resources Current computer inventory Open Lab Discipline Labs Full time Faculty Adjunct Faculty Staff/administration Current network inventory Equipments Quantities Responsible Organization Admin servers 25 LAMC Information Technology Academic Servers 10 HP LAMC Information Technology SAN 6 LeftHand Network LAMC Information Technology Core switches 2 CISCO 6509 LAMC Information Technology Access switches 50 CISCO 3750G – 48 ports LAMC Information Technology Wireless 2 CISCO wireless controllers LAMC Information Technology Controller WAN devices 1 Internet router, 1 gatekeeper CENIC.ORG 1 Mesh router District IT 1 Sheriff LA Police Department 2 Voice gateways LAMC Information Technology 6 Analog gateways LAMC Information Technology 2 ASA VPN device LAMC Information Technology Financial Resources Current funding sources Program 100 (college budget) of IT, LRC, CSIT, CAOT Equipments, services, support TTIP Staff Development LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 5 VTEA Grants Human Resources Discipline labs have Instructional Assistant (IA) to assist students and faculty in the use of the labs. CAOT labs have a haft time IA and a haft time ?. CS labs have one full time and one haft time IAs. The Learning Center has one Assistant Computer Network Specialist and a haft time IA. DSPS lab has one full time IA. In addition, IT department filled several key positions in the past few years. College hired IT Manager in spring 2005; replaced a vacant Computer Network Support Specialist with computer technician in spring 2007; reclassified one Computer Network Specialist to Senior Computer Network support specialist and hired a Web designer in spring 2008. For the first time, Mission college has so much expertise been gathered together in service of our technology goals and objectives. B. Technology Goals, Objectives and Action Items There are seven major goals, all of equal importance. Goal #1: Continually provide the best possible technology solutions in the learning and teaching environment, within reasonable budgetary limits. Objectives: 1.1 Upgrade the operating system and Microsoft application of faculty and staff computers with the latest, proven technology. Action items: Upgrade Windows XP to Windows 7 Upgrade MS 2003 to MS 2007 1.2 Improve network access response times by increasing bandwidth, storage and processing capacity. Action Items: Work with CENIC to add on 1G bandwidth Increase disk quota on the web server to support faculty using portal to upload their class handouts, syllabi and other instruction materials. Research hardware and software to store archived email messages for faculty, staff and administration. Work with District office to implement the large file transfer without generates traffic on campus network or effecting server space usage. 1.3 Install video, audio equipments in all classrooms Action Items: One time fund from Title V, several classrooms had been converted to smart classrooms 1003, 1008, 1015 and bungalow 9, 10 – project completion during spring 2009 With the measure J funds, all regular class rooms in existing buildings will be converted to smart classrooms by 2010. LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 6 1.5 Establish and implement academic software license renewal and/or new purchase plan for open labs. 1.6 Apply Virtual Desktop Infrastructure (VDI) to student Kiosks, writing lab, and reading lab. 1.7 Implement multiple function printers (MFP) to reduce desktop printers. The MFP printer is capable of emailing and scanning to pdf format file, auto duplex, and accepting recycle paper features. Action items: Write a proposal Seek the approval from the college of council and other share governance committees Submit the approved proposal to VP 1.8 Adopt computer usage and network policies from LACCD Action Items: Design a new network login screen procedure to reflect the new user agreement policies Propose the new login procedure to the college of council to get an approval prior to implementation. Goal #2: Develop and maintain technology skills for faculty, and staff. Technology is a tool that is valuable only if faculty and staff are empowered to use it. An on- going professional development program is essential for the investment in technology to obtain the maximum benefits. Objectives: 2.1 Enhance the college professional development program to improve faculty and staff skill in the effective use of technology. Action items: Develop orientation training when an employee is hired, some of which deals with technology issues Periodically update technology contents for new faculty. Provide computer based training or onsite training of Microsoft Office Users Certifications. Specific training on the use of technology in smart classroom, especially for faculty using AV equipments as they relate to computers in the classroom. Specific training on the use of web portal to upload faculty profile and syllabi. Perform faculty and staff surveys on a regular basis and use the feedback to prioritize the training course offerings. Develop online tutors or computer based learning for all topics. 2.2 Propose a Technology Resource Center shared by all faculty and staff. This center will provide ongoing workshops, self-paced and one-to-one instruction. Action items: LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 7 Item proposed in LRC renovation project Propose to hire a new Instructional Assistant, Information Technology position to work with faculty in the Technology Resource Center. 2.3 Encourage faculty using Mission portal to develop and deliver handouts, syllabi in regular classes. Action item: Provide ongoing training workshops in the use of Mission portal. 2.4 Strategies for increasing technology use in classrooms. Action items: Increase support from administrators. One of the methods that administrators can learn how to use technologies and model their proficiencies during faculty meeting. Peer collaboration. This factor can be encouraged and cultivated quite easily in the academic environment by simply providing an environment where faculty can congregate, conserve, eat and share their teaching methods with one another. Goal #3: Anytime, Anywhere and Always-on with Technology to enhance student success and readiness. Create a continuous learning environment that is always available where meet the students’ needs. Today, students expect constantly access to the class lecture regardless of where they are; we need to move ourselves from printed books to fluid information and transform traditional classroom into the stage of mobile classroom in different format including distance learning, blended technology, interactive learning, cloud computing, and social networking. Objectives: 3.1 Develop a contingency plan for distance education course management system. Course Management System for distance instruction currently is ETUDES. ETUDES was determined to be sufficiently robust and extremely affordable four years ago. In light of the budget issues, it appears that ETUDES becomes out of reach. However, strong, popular and open source online CMS as Moodle could serve as a replacement of ETUDES. A contingency plan needs to be developed that will allow the distance learning program to make a smooth transition for students and faculty in the event of any changes of ETUDES support. Action items: Establish a Course Management System Task Force with the charge of reviewing the current status of LAMC course management systems and of making a recommendation to College Council regarding the number and choice of course management systems to be available at LAMC 3.2 Develop a transition plan for faculty from ETUDES to Moodle site 3.3 eBook development - Digital content should be available before, during and after school to support teaching and learning. LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 8 Action items: Incorporate digital content into instruction to decrease the dependency on print materials. Seek funding opportunities to provide digital resources to educators, students before and after school hours. 3.4 Digital content will be integrated into all instruction, as appropriate, to support teaching and learning. Action item: Provide more opportunities for faculty to develop new course materials utilizing technology. Create incentives for those that are incorporating new technology into the curriculum 3.5 Increase the Use of Social networking in learning and teaching - Action items: Provide training to faculty on Web 2 technology Pushing services to advance student mobile devices and networks 3.6 Online educational services Action items Interactive exercise with online tutor. Learning to learn online 3.6 Prepare online instructions, assessments and courses for students to equip students with the skills for e-learning in the online world. Action items: Skill-assessment tools evaluate whether online learning is right for students. The tools measure and possess the ability to organize students own time, how they study, search and answer to questions. Off-campus access to learning resources, online journals and full text databases provided from Library. 3.7 Continually expand wireless wherever possible Action items: Expand wireless access point in all new buildings Apply the latest wireless standard 802.11n technology to all wireless access point in the new buildings. The 802.11n significantly improve the speed and range. Goal #4: Improve technology resources to better address learning, services and workforce education to student success. Objectives 4.1 Improve tutoring services to students in the use of technology in academic courses Action item: Implement online tutoring service to assist students anytime. LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 9 4.2 Develop and implement a comprehensive online orientation for students in different areas. Action item: Implement online orientation introducing all services and steps to apply to college for new students. 4.3 Implement a plan to help students identify their progress toward their educational goals and career objectives. Action item: Degree audit system? 4.4 Implement online counseling services Action items: Implement online chat services Implement video conferencing 4.5 Implement student email with edu domain. Action items: Coordinate with District to implement student email either with Google or Microsoft. 4.6 Develop a process to monitor and fund the needs of student computer labs, establishing a replacement cycle program to ensure technology is available to students. Action item: Lab managers (Instructional Assistants) keep track, monitor inventories of their labs and report to IT Manager (Need to discuss). 4.7 Address Americans with Disabilities Act (ADA) compliance. Action items: Increase the availability of disability software in computer labs throughout the campus. Address physical space, applicable technology, lighting, classroom layout and appropriate furniture. Validate web pages for ADA compliance section 508. 4.8 Enhance basic skills Action items: Upgrade computers in writing and reading lab to support new software. Increase tutors and technology to assist students in writing, reading using software in LRC. 4.9 Enhance academic discipline and department web pages Action items: Redesign academic discipline web page Reorganize and redesign departmental web pages Goal #5: Continually update and maintain the technology infrastructure to improve the operations, services of the college and aim to be a carbon neutral campus. Objectives: 5.1 Satellite building connectivity LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 10 The 2007 and 2009 Facility Master Plans have prepared the development of instructional and support facilities to accommodate enrollment through 2015. The new Health Fitness and PE center and East campus will be the two satellite locations where the college expects the enrollment from 9,100 to 15,000 students. To provide voice, data and other communication services to these two locations, Information Technology department and campus construction management initiates the dark fiber project. The project is to build the direct fiber connection from the main campus to the new PE building which is within one mile. The dedicated fiber connection backbone can provide much faster connection speed which is critical needed for supporting the increasing traffic of the online education activities and network convergence at Mission college. Action items: Install new 96 single mode fiber strands connected the primary data center to the Building Distribution Facility (BDF) in the Health Fitness and PE building. Install 100 copper pairs from Verizon local loop to the BDF of HFPE building. This serves as a main point of entry of the building. Install 10Gigabit modules to connect the core switch on main campus to the distribution switch in the PE building. Extend the emergency phone lines, security camera, video conferencing to the PE building. 5.2 Maintain and update the network convergence The use of multiple communication modes such as Internet, telephone, streaming media and video conferencing in a single network offers convenience and flexibility. As network convergence evolves, learning and teaching in classrooms become sophisticated and the application delivery can be rich content. Action items: Propose to upgrade the core switch and distribution switch on campus to 10G. This will increase backbone bandwidth from 1G to 10G. Convert Cable TV over the network and integrated messaging. Request training budget to hardware technical staff to manage the convergence network. 5.3 Upgrade Network Operating System and Email Exchange server Action items: Request a training budget to senior technical staff on how to manage Exchange 2010 and server 2009 versions. Upgrade server hardware from single servers to blade servers Upgrade all academic servers and admin servers from 2003 enterprise server version to 2009 version. Upgrade Exchange server from 2003 to 2010. 5.4 Develop, test and update disaster recovery procedure, and contingency planning. Information technology department manages and maintains a larger number of critical servers hosting databases, email, scheduling, documents, and student record imaging LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 11 documents. Current, IT department is charged with providing backup, recovery of these resources. In addition, to ensure the business continuity in the event of a disaster, off-site storage, ring topology and secondary data center are scheduled to implement in 2010, 2011 and 2012. Action Items: Off-site storage Creating a ring connectivity of the current network topology Secondary Data Center in East campus will be a secondary feed. 5.5 Renew campus software and network equipments. Action item: IT provides a list of academic software and network equipments that need to be renewed. 5.6 Consider thin clients and/or blade PC technologies Blade PC uses only 20 watts of power per PC, compared with 85 to 150 watts for desktop computers. When the server power is factored in, the data center will use 12,600 watts to run the blade PC system, compared with 80,500 watts for the 500 student computers. Action items: College will adopt the blade PCs wherever it is applicable. Use the power management tool to shut down PCs at night. 5.7 Purchase Energy Star technology and encourage offices to do the same. Action item: All new purchase technology equipments must meet Energy Star requirements 5.8 Consolidate data center Action items: IT administrators can consolidate servers, and storage to save data center space and reduce power and cooling costs. Raise the cooling in data center in between 68 – 78 degrees instead of 65 – 75. 5.9 Reduce printing and implement document management Action items: Reduce desktop printers; replace with multiple function printers. Encourage using recycle paper with double-sided printing. Process paper online whenever possible Goal #6: To develop and implement a long-range budget plan for technology needs Objectives: 6.1 Establish and implement equipment replacement plan Over the past few years, computers and printers replacement plans have been driven by various budget resources including Title V, VTEA, TTIP, block grant and Bond A/AA LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 12 as well measure J. As result, 98% of computers of student labs and faculty, staff are Pentium 4 with LCD monitors. Recently, college council has directed Information Technology to “Establish and Implement equipment replacement plan”. This will help ensure that all technology on campus is kept-up-to-date, and that the funding for this plan is clearly established across multiple years. Some faculty and staff may require more powerful computers than others as well the student labs. The PC from the student computer lab can be cascading to the areas where the computers are less demand or occasionally used. Equipment will be replaced at the rate of 25 – 30 % each year allowing for 100% replacement over a four year period. The PC replacement plan is based on the categories of computers to minimize the college’s expense and be as efficient as possible. Categories of Computers Categories Description High usage Used all day, every day, multiple and high demand applications – Staff and administration Moderate usage Tenured faculty Low usage Single application, occasionally used or basic used included Kiosks, counters, adjunct faculty offices High end lab Multiple and high demand applications Low end lab Low demand application. Examples: writing, reading labs. Action items Adopt the computer standard from District Technology Committee (Appendix D) IT department establishes an inventory of old computers to be replaced. 6.2 In order to avoid future struggles and dissatisfaction with technology, the college needs to consider the Total Cost of Ownership (TCO); this included total purchasing price, periodic upgrades, maintenance, personnel costs, training, support, etc. in the evaluation of prioritization of technology-related projects and other requirements e.g. security, performance, control. This requires all project proposals to identify three budgeting components: (1) Cost for development/implementation, (2) Operation/maintenance costs, (3) Upgrade/renewal costs Action items: Maintenance/Upgrade for software and hardware o Hardware included desktops, servers, audio/video equipments, and network infrastructure o Software included renewal licenses, yearly contract. Training included IT training and campus training. Goal #7: Annual developing, reviewing, and revising technology master plan related policies and procedures LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 13 To assure goals, objectives are supporting technology vision and college mission and vision, measurements will be developed to access success. Technology committees together with other share governance committee create measurements of success. A process must be developed to review the update TMP based on the results of measurements and in response to the changing needs and goals of the college. Objective: 7.1 Create a Technology Master Plan Task Force (TMPTF) Action items: The TMPTF is responsible for developing and updating Technology Master Plan based on the primary goals, objectives of Educational Planning Committee. 7.2 Review process Action Items: Develop a tool or survey to measure and monitor institutional effectiveness and assist administration and faculty in evaluation programs and processes. An annual review and assessment of goals and objectives is required, in concert with other planning entities on campus. With input from all areas (Administration, Instruction, Student Services, and the President’s Office) via program review documents, the Technology Master Plan is reviewed and revised. Results of this review are then relayed to appropriate committees—particularly the Budget and Planning Committee, Facilities Planning Committee and Educational Planning Committee. Propose the process and schedule to review the TMP C. IT Challenges Funding IT In the last four years, many services include core LAN/WAN infrastructure, Voice over IP/Unified communications, security, wireless networks, data center systems integration, and the demand of fast transmission, larger bandwidth have driven the college to improve network performance, while budget constraints limit the ability to invest in new hardware. The college is anticipating continued growth in 2015 Security Security remains the strategic issues facing any institutions as the network evolves to accommodate distance education, on-demand courses, social media and global collaboration. Digital divide The term “digital divide” is real and is not new that refers to the gap between people with effective access to digital information and those with very limited access or no access at all. This includes the physical access such as computer, laptop and intellectual access such as skills to participate to the digital century and knowledge of the use of social networking. Digital divide is a problem of multiple dimensions and extends even more in these days with the existing of cell phone, iphone, text messages and so on. If digital divide can be viewed LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 14 as a technology problem, then the solution is within our reach. The solution would be to increase the numbers of computers, laptops on campus for students; increase technology training for students, faculty and staff. While such technical problem can be resolved, the problem of digital divide is not primarily technology problem but social and economic structures. Not all individuals want to use computers or get online; or being bothered to engage in social networking, forum or face book while they have to work hard for their daily living. Technology is not a silver bullet that will resolve all social and economic problems. While digital divide is not a crisis but affects the school success; closing or bridging gap between the “haves” and “have- nots” is a part of the education in the 21st century. Disaster Recovery & Business Continuity (DR/BC) It is important to understand disaster recovery and business continuity are business issues not simply technology issues. For instant, the loss of connectivity between campus and District office during the registration period has an impact and severe operational, fiscal and academic services. The college needs to have a hard look at the infrastructure, staffing and support system that need to ensure continuity of the college operation in the event of system failures or natural or man-made disaster. DR/BC planning is an institution wide responsibility. Planning includes the identification and alignment of college vulnerabilities, priorities, and dependencies. Training, simulation and testing of the plan must be ongoing; DR/BC planning and overall resilience of the infrastructure need to be integrated into institutional thinking on an ongoing basis and in all aspects of campus activity to support teaching, learning and research activities. Infrastructure and Cyber-infrastructure Web 2, cloud computing, Internet 2, social networking are a few items of advanced computing which combined to the current infrastructure to create cyber-infrastructure. Unlike physical infrastructure, cyber-infrastructure has a level of volatility and change that is unprecedented in human history. There are important concerns for the near future education: o Education and educational technology use must keep up with ever-changing economic, social, and cultural needs. o Basic skills include not just mathematics and English but social networking technology. o Learning will take place both inside and outside the classroom in the context of real-world environment, interactive virtual environments, virtual resource centers, digital libraries, games, simulations, models. Opportunities for learning can occur in any place and at any time and it does not suddenly stop when a school bell rings or the semester ends. o College technology vision must be merged to cyber-infrastructure which is a comprehensive digital environment in the 21st century. LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 15 APPENDICES APPENDIX A – Strategic Master Plan 2008 -2009 APPENDIX B – Educational Planning document http://www.lamission.edu/eduplanning/planningdocuments.aspx APPENDIX C – Facilities Master Plan 2007 and 2009 http://www.lamission.edu/community/construction/ APPENDIX D – Technology Master Plan 2003 http://www.lamission.edu/facstaff/technology/docs/LAMC-TMP-2003.pdf APPENDIX E – District Computer Standards 2009 LAMC Technology Master Plan 2010 - 2015 (rev. 19) Page 16