Superintendent - Edmonton Transit Control Room Operations
Job Number: 9361
Revised: Closing Date
Over 700 buses a day on 189 bus routes + thousands of Edmontonians commuting = a lot that can happen in a day!
Leading at the core of all the activity will be you - the Superintendent of our ETS Control Centre - a calm, steady focal point who will ensure bus fleet and LRT
service continuity. With a commitment to efficiency and on-going improvement, you will keep people moving through the streets of Edmonton. The safety and
security of passengers, transit operators and the public will be front-of-mind as you guide your team of Transit Safety and Security staff.
At the hub of our business, you will have the opportunity to learn all aspects of what we do and become a key influencer in defining and implementing our Service
Overseeing the daily Control Centre operations on the tactical level to ensure the immediate services continuity of the transit system
Working with and advising the Safety Operations Coordinator and Director of Safety and Security to facilitate current and future strategic goals
Providing technical expertise on communication and security systems while advising on implementing future technologies
Managing, mentoring, and motivating the Controllers and Security Room Monitors to maximize Control Room effectiveness including performance
management and professional development
Assisting in the implementation of the SMART bus project
Reviewing current policies and procedures and identifying key processes to develop new and improve existing processes
Supporting other Safety Section Superintendents by sharing "On Call" duties and filling in as required
Scheduling shift and vacation assignments in accordance with policies to ensure optimization of resources
Reviewing and responding to customer complaints
Reviewing an Emergency Response Plan for the Control Centre
Acting as a resource to the Safety Review Board as a Level II Accident Investigator
Providing reports to management on an emergent situations and daily occurrences
To visualize what it is like to be on our team, visit The City of Edmonton Talent Hub
Bachelor's Degree in Communications or other related field of education, supplemented with training in management and leadership practices. An
equivalent combination of training and experience may be considered
Minimum of 5 years experience in emergency communications and/or control room environment
Demonstrated supervisory and management experience
Ability to obtain a Level III Collision Investigation Certification and eligible to become a member of the Canadian Association of Technical Accident
Investigators and Reconstructionists (CATAIR)
Possession of or ability to obtain a valid Class 2 Alberta Driver's license or operators licensing equivalent recognized by the Operator Licensing and
Vehicle Control Regulation, Alta. Reg. 320/2002
Completion of Incident Command Structure (ICS) 200, PPCT Basic, and Cooperative Policing Certificate
Demonstrated proficiency in verbal and written communication
Demonstrated organizational abilities and the ability to deal with emergent situations as well as diverse segments of the population which Edmonton
Strong leadership, interpersonal, and conflict resolution skills to unify the 3 different employee groups and have a cohesive control team
Analytical skills to plan and carry through to conclusion activities of a complex nature
Extensive knowledge of safe maintenance operations and practices pertaining to an Urban Transit environment
An expert at managing long-term change and easily adapting to changing priorities
Conversant with CRTC standards
Experience with communication and fleet management information systems with a proficiency with MS Office software
Must have or be able to obtain prior to beginning work as a Superintendent, Standard First Aid, CPR, and AED training
An original Police Information Check or Certified Criminal Record Check issued within the past 6 months that is satisfactory to the employer will be
required before starting in the position. The new hire will be required to obtain this check from Edmonton Police Services or a local RCMP detachment.
Please note, this may take up to 3 weeks to process
Hours of Work: 36.90 hours of work per week. Monday - Sunday, on call 24/7.
Salary Range: 91M, Salary Grade: ML1, $63,032.31 - $90,046.99 Annually.
The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
The Province of Alberta is a party to the federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility Agreement with British Columbia, and the
New West Partnership with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the provinces. Applicants may obtain
information regarding recognition of extraprovincial credentials at www.tilma.ca.
Recruitment Consultant: ST/GB
Posting Date: Apr-24-12
Closing Date - 11:00pm on: Open Until Filled
Number of Openings (up to): 4 - Permanent Full-time
Department: Safety & Security (Transportation Services)
Work Location(s): Churchill LRT Station, 99 Street & 102A Avenue Edmonton T5J 0G4
Want to apply? Need more details? Visit www.edmonton.ca/careers
Use our easy online system to complete all application requirements immediately and efficiently.
Applicants applying by fax (780)496-8063 or by mail/drop-off at the Employment Centre, Main Floor, City Hall, #1 Sir Winston Churchill Square, Edmonton,
AB T5J 2R7, will be forwarded necessary application documents.