07 08 09 Agenda RegionalDirectorMeeting FINAL by s2939Sm

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									                               Regional Directors (RD) Meeting
                                   Wednesday, July 8, 2009
                               Room 325 - Level 300 (3rd Floor)
                                 Baltimore Convention Center
                                        Baltimore, MD

                                       MEETING AGENDA
   (For outline view, save agenda to local computer and select “Document Map” under “View” tab)

1. 8:00 am   Continental Breakfast, available in meeting room

2. 8:15 am   Welcome (Dr. Bogan)
              RD Agenda – confirm all RDs have copy of agenda
              Introductions
              Comments/Questions about Regional Updates (all RDs), Attachment A

3. 9:05 am   Housekeeping Issues (Dr. Bogan)
              Sexual Harassment Policy, Attachment B
              Code of Conduct Policy, Attachment C
              Reference Materials
                   o RD Roster/Terms, Attachment D
                   o Role of the AGD2010 RD, Attachment E
                   o RD Funding and Allotment Toolkit, Attachment F
                   o RD Stationary, Attachment G

4. 9:20 am   Approval of November 2008 Meeting Minutes, Attachment H (Dr. Bogan)

5. 9:25 am   AGD Annual Meeting & Exhibits (Dr. Kravich/Ms. Murray)
              Annual Meeting Packets – explanation of contents
              AGD2009Baltimore Annual Meeting Attendance & Updates
              RD Exhibit Floor Participation
              Regional Receptions/Functions - RDs to share information about any receptions or
               functions being hosted by constituent/regions while in Baltimore

6. 9:50 am   AGD Board of Trustees (Board) and Executive Director Update
              Recent Activities / Monthly Board Update (AGD Officers and Mr. Macfarlane)

7. 10:15 am Morning Break

8. 10:30 am AGD Board Liaison Update (Dr. Sherwood)
9. 10:40 am Division Coordinators Update (Dr. Bishop, Dr. Wooden)

10. 10:50 am RDs and Board of Trustees Activity (Dr. Bogan)
              RD Board Meeting Rotation – next meeting, Attachment I
              RD Board Reports due July 16, 2009 and March 15, 2009, Attachment J

11. 11:15 am STAR Program and Facilitator Training – RD Approval (Dr. Dyzenhaus)
              Recap of Board Task Force and RD Subcommittee Activities
              Approval of STAR Program Documents and Facilitators
               AIR: RD General Overview – STAR Program and Facilitator Plan, Attachment K
               AIR: RD 2009 STAR Program Facilitator Selection Plan, Attachment L

12. 11:30 am Constituent Services Update (Ms. Harris/Mr. Weinland)
              Update on constituent activities (On-site Handout)
              STAR Program and Constituent Outreach Program Applications, Attachment M
              Student, Resident and Recent Graduate Constituent Resources, Attachment N
              Leader Collaboration Center – RD LCC
              NEW CE Database
              Constituent Leader Resources Workshop, Attachment O

13. 12:00 pm RD Lunch, served in Room 326

14. 1:15 pm   RD Subcommittee – Review Assignments/Goals (Dr. Bogan)
               RD Subcommittee Assignments/Goals, Attachment P

15. 1:30 pm   RD Subcommittee Breakouts
              Advocacy
                 PAC AIR, Attachment Q
                 Advocacy Fund AIR, Attachment R
                 Constituent Advocacy Efforts
                      o Quarterly Advocacy Report, Attachment S
              Leadership Training
                 2010 Leadership Conference
                      o 2010 Leadership Conference Budget, Attachment T
                      o 2008 Leadership Conference Evaluation Results, Attachment U
                      o Review effectiveness and delivery method, Attachment V (Board Resolution)
                      o Discus Technology & Web Use Council Request, Attachment W
              Identifying Leadership
                 STAR Program
                      o STAR documents for Board, see Attachments K and L
                 STAR Facilitator Training
                      o STAR Facilitator Training Budget, Attachment X
                      o STAR Facilitator Training Draft Agenda (Review/Finalize), Attachment Y
                          1. Consider re-training current facilitators
              CE/Administration
                 Devise RD Evaluation Process
                 Discuss Universal Award Application Process
                      o 2009 Winners and Honorable Mentions, Attachment Z
                     o UAA Internal Administrative Process, Attachment AA

16. 2:30 pm   Afternoon Break

17. 2:45 pm   RD Subcommittee Reports (Subcommittee Chairs)
               Advocacy: Dr. Bishop
               Leadership Training: Dr. Clemente
               Identifying Leadership: Dr. Dyzenhaus
               CE/Administration: Dr. Wooden

18. 3:30 pm   Membership Chair Training Workshop (Dr. White/Dr. Williams)
               Save-the-Date Handout for Regional Caucuses, Attachment BB
                (On-site Handout)

19. 3:40 pm   Smile Savers Update, (Ms. Kraus)
              (On-site Handout)

20. 3:50 pm   Election of Officers (Dr. Bogan)
               RD Chair and Vice Chair

21. 4:00 pm   New Business (Dr. Bogan)

22. 4:30 pm   Closing Remarks/Adjourn (Dr. Bogan)
               Electronic RD Meeting Evaluation Survey – Complete by Friday, July 24
               Next RD Meeting – Saturday, November 7 (Chicago O’Hare – Rosemont, IL)
ATTACHMENTS

Attachment A: Regional Updates

Regional Directors’ Regional Successes and Challenges
A component of the Regional Directors’ meeting is the sharing of regional successes and challenges.
To ensure sufficient time to address regional activities and all other business on the July 8, 2009 RD
agenda, Dr. Bogan asked each RD provide one success and one challenge for each constituent in their
region be sent to CST in advance of the meeting. Below is a listing of those responses:

Region 1
Success - Successful in setting up a lunch and learn with the dental students at Boston Univ. and Tufts
Univ. Dental Schools. We will be visiting Tufts in the fall and BU was visited this spring.
Challenge - Getting Connecticut AGD moving. There is no response from the current president. I
need to find someone in Connecticut AGD who is willing to get some activity.

Region 2
Success – November STAR resulted in several action items including board/ area vice president
training, dental school students contacts, member recognition, introduce new board members packet
and others. All items have been completed or are in progress.
Challenge - Member numbers are down, number of attendees in courses are down, although number of
courses have increased.

Region 3
Success - We have been very successful at establishing a presence in all three dental schools in
Pennsylvania. University of Pittsburgh, Temple University and University of Pennsylvania.
Challenge - is attempting to start a practice management master track program........all practice
management programs. Establishing speakers and a program have been a challenge. We intend to
meet on June 19 as an executive committee to further plan this program.

Region 4
Success – Recruiting new board members from the AIM (MasterTrack).
Challenge - Finding new members interested in participating and volunteering.

Region 5
Success - The big success for Region 5 is the Regional CE meeting held in March at the Baltimore
Hilton, the same hotel that will be the headquarters hotel for this July's National Annual meeting. The
presentation was on special patient care, with many speakers from the University of Maryland Dental
School, where the special Wednesday Annual meeting courses will be held. This is the third year our
Region held a Regional CE meeting with faculty from the school in the quest to build a better
relationship between AGD and the Dental School.

The other exciting part of this meeting was the lunchtime panel discussion on the Access to Care issue.
The panel was moderated by AGD Region 5 Trustee Ted Sherwin, who also happened to be the chair
of the task force that wrote the AGD White Paper on Access to Care. Dr. Sherwin reviewed the AGD
White Paper for the audience. Maryland has been the center point for this issue in large part due to the
fact that Demonte Driver (sp) the child who died from a dental infection, was from Maryland. Other
Dental leaders (some AGD dentists) where on the panel, and discussion continued on this topic. AGD
was presented in a very positive light to many leaders in the state.

This is was the 12th Annual Region 5 CE meeting. The meeting is usually followed by a Regional
Caucus. This meeting has been a good regional event and has consistently made a profit to help the
Region sponsor events and make donations to the Dental School.

Challenge - The big challenge for Region 5 is, like many other regions, participation in leadership and
membership. Overall Region 5 has done pretty well, with Virginia and Delaware making increases in
membership, but overall the others have dropped. As far as participation, Maryland and Virginia have
had some new, younger and older dentists get involved, but all have been continuing to recycle leaders.

Region 6
Kentucky Success – Following a Successful Star Visit last year, Kentucky has made great strides! This
year at National they will be awarded the category III Membership Award. They also will be given the
ACE Award and they will receive the Public Information Honorable Mention as well. Quite an
accomplishment for a constituent that was virtually inactive 2 years ago. Go Kentucky!!
Kentucky Challenge – Kentucky struggles to provide continuing education courses which are well
attended. The Kentucky State Dental Association is very active and well entrenched in both of their
Dental Schools. Many folks are involved in both AGD and ADA and they can’t seem to break into
that market for attendance at their meetings. I think this is noticeable as you look at their new fellows
and masters coming out of Kentucky. This year they have no new fellows and masters, although this
may have more to do with lack of an active constituent over past several years.

Tennessee Success – Tennessee won the bid for the National AGD Meeting in 2013 and they have
been very busy working toward this meeting.
Tennessee Challenge- Although it has not been a real problem to this point, Tennessee had very strong
constituent AGD and ADA (Tennessee Dental Association Members) who collaborated very well.
Some of those officers have now done their terms and others are replacing them. It remains to be seen
whether they truly replaced themselves. It’s always a challenge when strong leaders step down from
their roles.

West Virginia Success – This constituent continues to move along producing fellows, masters and good
continuing education venues. They are steady as they go.
West Virginia Challenge – Although they continue to get the work of the academy accomplished, I do
feel that they could benefit from a STAR visit to take West Virginia to the next level. A very few
leaders in their group keep the entire group moving and I worry about long term sustainability. Need
to focus efforts this next year on West Virginia.

Missouri Success – Missouri has planned a STAR visit for the weekend of August 22nd in Saint Louis,
MO. We are looking forward to this chance to rebuild our constituent and gain strength. Many good
programs are in place, but need redefining and strengthening.
Missouri Challenge – Missouri has 2 pockets of activity in the state, Saint Louis and Kansas City. It is
difficult at best to bring the two groups together. Saint Louis activities do not draw K.C. folks and vice
versa. We also continue to battle lack of volunteerism for the Board. A few Folks tend to do it all, and
officers for important positions end up being recycled thru the same positions again. We are hoping
the STAR visit will redefine our strategies.

Region 7
Success – We have a new editor in Ohio who brings with him a ton of energy. He will be working on
getting our newsletter back and functioning as well as maintaining our web page up-to-date. His name
is Dr. Allen and I hope that by now some of the people/staff in Chicago have talked with him. Indiana
has done a great job of getting involved with the dental school/students. In fact they invited two of
them to last falls Leadership meeting, this is still a challenge for Ohio at both of the dental schools.
Challenge - Ohio and Indiana is still getting full functioning boards. While there are names for the
subdistricts getting volunteers to be accountable and present is still a challenge. It is better in Ohio
than Indiana.

Region 8
Success - Illinois's increase in student membership through increased IAGD BOD participation in
student events as well as student reps and the start of a student IAGD Face Book.
Challenge - Maintaining general membership recruitment and retention numbers-tough in these
economic times.

Region 9
Success - Our successes in the region differ between the two constituents. In Michigan, our CE
programs are excellent. We have used them as a recruitment and retention methods. They are so
popular now that many dentist are now interested in getting involved in our board which one of our
past challenges.
Challenge - Who to invite to lecture for us and are our members interested in that speaker or subject.

Region 10
Success – MasterTrack programs in Iowa, Minnesota and Nebraska, membership numbers are
increasing, and more involvement from North and South Dakota.
Challenge – Low CE attendance, money and membership.

Region 11
Success - Updated bylaws and leadership in Alaska.
Challenge - Montana stagnation in leadership.

Region 12
Mississippi Success - STAR Visit and working the strategic plan Challenge - Working with stained
relationships with Mississippi Dental Association staff

Arkansas Success - 08 COY and 09 COY Honorable Mention Challenge - identifying leadership for
future succession

Louisiana Success - the 2010 LAC is working well
Challenge - 2010 AM in New Orleans

Kansas Success - They had a successful 2009 Annual Meeting Challenges - Getting a full active board
and leadership succession

Oklahoma Success - 2009 Membership award
Challenges - Filling key leadership positions

Region 13
Nothing submitted at time of report

Region 14
Success - Communication has improved and several constituents are working to improve membership
and new programs. Example Az has establish their own Mastership program.
Challenge - Challenges are many. Distance of each constituents. The different strengths of each board
in the individual constituents. The difficulty with communication with the constituents.
Region 15
Ontario Success - Ontario successes are we have just cosponsored an implant continuum. Our
fellowship and mastership are continuing under current economic conditions. Will receive Honorable
Mention awards in Baltimore.
Ontario Challenge - Maintaining our full fellowship program and Mastership under current economic
conditions as sponsors are reevaluating all aspects of their commitments.
Atlantic Provinces and Quebec - Are statue quo.

Region 16
Nothing submitted at time of report

Region 17
Success - Communication/Electronic Newsletter
Challenge - Membership/Demonstrating Value to a constantly changing Region

Region 18
Success – The purchase and renovation of a building for TAGD offices, MasterTrack program now
operating in Austin, Houston, and Dallas, 27 TAGD members receiving MAGD in Baltimore,
 FellowTrack programs in Houston, San Antonio dental schools online dental assistant registration
courses, OSHA courses (meeting member dentists' needs, also a revenue source) and healthy
membership increases.
Challenge - Revenues down and several components continue to struggle.

Region 19
Success - Region 19 will be having a second leadership retreat/training session with their caucus on
June 19-20 in Huntsville. AL. In addition to our caucus, we will have a Constituent Outreach Program
with Nicole Harris visiting, a leadership/relationship building session, and breakouts on the 2 main
goals of membership and advocacy. We will be trying new technology for us when we have a remote
meeting with Linda Edgar on the west coast for our membership breakout. We will also have dinner as
a group. One of the things that Region 19 does best is the camaraderie that we share. We will have
several new leaders at that meeting.
Challenge - Regional challenges remain membership, finding volunteer leaders, and CE profitability
for all states.

Region 20
Success – All is status quo.
Challenge – None to report at this time.
Attachment B: Sexual Harassment Policy

                                   Sexual Harassment Policy
                              AND HOSTILE ENVIRONMENT ISSUES
                               FOR INTER-MEMBER RELATIONS

The Academy of General Dentistry endeavors to foster a positive environment in which its members
might attain their professional, educational and social goals. It is the policy of the Academy of General
Dentistry that every member is treated with respect and can associate together in an environment that is
free from all forms of sexual harassment, including conduct that could be interpreted as, hostile,
intimidating or offensive. Courts have held associations liable for sexual harassment in relationships
between non-employee members where: the association knew, or should have known, and failed to take
immediate and corrective action; the extent of the association’s control over the member is considered;
and the position of the member within the association is taken into account. This policy prohibits not only
conduct and language that constitute unlawful sexual harassment as defined by the courts, but all
inappropriate behavior having sexual content.

I.     Applicability. This policy applies to all members of the Academy of General Dentistry.

II.    Prohibited Conduct. Sexual advances, requests for sexual favors and other verbal or physical
       conduct of a sexual nature that has the purpose or effect of creating a hostile, intimidating or
       offensive environment by any member is prohibited and not tolerated. Hostile environments can
       be created, but are not limited to: sexual innuendos, distribution of offensive material, including
       pornography, telling jokes or stories which may be offensive to certain people, unwanted
       touching, even if intended to be friendly or a fond gesture or greeting; asking invasive questions
       about family, spouse, age and lifestyle, addressing a member by terms such as “darling,” “dear,”
       “honey,” “baby,” etc.

       Furthermore, courts have held that the above described behavior may be actionable against the
       association by an individual who, while not subject to such behavior, witnesses such behavior
       directed at another individual. A hostile environment can also be created where individuals are
       given advancement in the Academy (i.e., Council and Committee appointments, etc.) in exchange
       for sexual favors. A cause of action for sexual harassment can be brought by other individuals
       who were passed over for such advancement (regardless of gender).

III.   Required Reporting of Sexual Harassment. Any person who believes that he or she has been
       subjected to or witnessed conduct that violates this policy should report the incident as soon as
       possible to the President of the Academy. The President will cover the matter with the offending
       member. If the individual believes that the President is responsible for the conduct that violates
       this policy, then that person should report the conduct to the President-Elect.

       All complaints of violations of this policy will promptly be investigated, and corrective action
       will be taken as determined by the Academy to be appropriate under the circumstances.

       All complaints under this policy are considered confidential and all members involved in the
       complaint are expected to take reasonable steps to protect the privacy of the individuals involved.

IV.    Retaliation is Prohibited. It is a violation of this policy for any member to retaliate in any way
       against any other member who reports or cooperates in an investigation of an alleged violation of
       this policy. Any threat of retaliation or attempt to do so should be reported immediately as
       discussed in paragraph III above.
V.     Sanctions. Violation of this policy by a member is grounds for disciplinary action, up to and
       including expulsion from the Academy of General Dentistry.

VI.    Examples. A broad range of verbal and physical conduct is prohibited by the Academy’s policy
       against sexual harassment. Examples include engaging in sexual favoritism or retaliation based
       on the granting of sexual favors, exhibiting sexually oriented pictures, telling sexually oriented
       jokes, stories, and anecdotes, making sexually offensive or suggestive remarks, engaging in
       sexual teasing, including comments about sexual orientation, subjecting another member to
       unwelcome pressure for dates and engaging in unwelcome touching. The above examples are
       meant to be illustrative of prohibited conduct and should not be considered the only exclusive
       conduct that is proscribed. This conduct violates the policy both where the perpetrator and the
       victim are of different genders and where they are of the same gender.

VII.   Members vs. Employees. This policy is designed to cover the relationships between members of
       the Academy. The Academy maintains a separate policy governing the conduct of its employees’
       relationship with members and other employees. If a member feels that he or she has been
       subjected to words or conduct by staff that violates this policy, they should report the incident
       immediately to the Executive Director. If the individual believes that the Executive Director is
       responsible for the conduct that violates this policy, then the conduct should be reported to the
       President.
Attachment C: Code of Conduct




                             ACADEMY OF GENERAL DENTISTRY
                                   CODE OF CONDUCT

Our code of conduct provides the framework for our maintaining the highest standards of professional
conduct. The Code of Conduct is a statement of the Academy of General Dentistry’s (AGD) values
and professional standards. The AGD requires its employees, volunteers and trustees to adhere to the
Code of Conduct.

Through the Code of Conduct, the following principles are endorsed:

      Compliance with all applicable laws, regulations, and AGD policies is essential to the AGD’s
       success and is required for every employee, volunteer and trustee.

      All of our decisions and acts are proper, in terms of our own sense of integrity and how they
       might appear to others.

      We are honest, trustworthy, and fair in all of our actions and relationships with, and on behalf
       of the AGD.

      Our financial records are maintained honestly, accurately, and in accordance with acceptable
       accounting practices.

      We avoid situations in which our individual personal financial interests conflict, may conflict,
       or may appear to conflict, with any interest of the AGD.

      Business is only secured for the AGD on the basis of an honest competitive market process.

      We maintain the appropriate level of confidentiality at all times with respect to information
       pertaining to members, suppliers, employees, or the AGD itself.

      We protect all of the AGD’s assets, including facilities and equipment, and help maintain their
       value to the AGD.

      We act professionally, and we must respect the dignity of others.

      We all contribute to the effectiveness of the Code of Conduct by notifying the Committee on
       Budget and Finance if violations or suspected violations are observed.

Employees, volunteers and trustees must apply the principles of the Code of Conduct in all of their
dealings and in every aspect of their employment by or trusteeship of the AGD. They must consider
their actions in light of how they might be interpreted by others and whether they are behaving
appropriately and performing in the best overall interests of the AGD. Compliance with the spirit as
well as the letter of the Code of Conduct is vitally important.

The key rules to ensure effectiveness of the Code of Conduct are set forth below. More extensive
direction to employees on how to interpret and apply the principles of the Code of Conduct is provided
throughout the AGD’s Employee Handbook, which is required reading for all employees.

Avoiding Conflicts of Interest
As an Academy of General Dentistry (AGD) employee, volunteer or trustee, you are expected to avoid
conflicts of interest. This means you must avoid any situation where a conflict could exist or appear to
exist between your personal financial interests and those of the AGD. You must avoid any outside
financial interest that might influence your decisions or actions on behalf of the AGD. Examples
include personal or family interests in enterprises that do business with the AGD, except for minimal
holdings of stock or other securities in publicly traded companies, including mutual funds. The AGD
may purchase goods or services from an employee or from a business in which an employee,
volunteer, trustee or close relative, friend, or neighbor of an employee, volunteer or trustee has any
interest only when full disclosure is provided by the AGD employee, volunteer or trustee. A written
waiver must first be granted by the Executive Director before said goods or services may be purchased.
The Executive Director must obtain a waiver from the President of the AGD. When there are two or
more vendors bidding for AGD business, and one or more of them have a potential conflict interest
relating to an Academy employee volunteer or trustee, and in the case where bids are substantially
equal, the bidder without the potential conflict of interest should receive the business.

Conducting business with vendors can pose ethical problems. Purchase of goods and services must not
benefit you or your family in the form of kickbacks or rebates. These can take many forms and are not
limited to direct cash payments or credits. A business courtesy is a gift or favor for which you pay
nothing or less than fair market value. It may be a tangible or intangible benefit, including, but not
limited to, such items as non-monetary gifts, meals, drinks, entertainment, hospitality, recreation, door
prizes, transportation, discounts, tickets, passes, promotional items or use of a giver’s name, time,
materials or equipment.

Under no circumstances may you accept gifts of money including, but not limited to salary, or other
payments for services, i.e., consulting fees, honoraria, equity interest, property rights, including
patents, copyrights and royalties from such rights. You may not solicit non-monetary gifts, gratuities
or any other personal benefit or favor of any kind from vendors. You and members of your immediate
family may accept unsolicited, non-monetary, infrequent business courtesies from someone doing or
seeking to do business with the AGD only if it is of nominal value, i.e., a face value of less than $100.


AGD employees, volunteers or trustees may not encourage or solicit entertainment from any company
or individual with whom the AGD does business. From time to time, AGD employees, volunteers or
trustees may accept entertainment, but only if it is reasonable, occurs infrequently and does not involve
lavish expenditures. Accepting entertainment intended to gain favor or influence must be avoided.
AGD employees, volunteers or trustees should also not be influenced by the special interests of
individual members.

Agreements with agents or consultants must be in writing on AGD letterhead. Such agreements must
clearly set forth the services to be performed, the basis for earning the commission or fee involved, and
the rate or fee. All such agreements must be reviewed by the proper authority (the Executive Director)
prior to execution. Any payments must be reasonable in amount, not excessive in light of the practice
in the trade, and commensurate with the value of the services rendered.
AGD employees, volunteers and trustees will acknowledge receipt and understanding of this policy.
At the same time they will disclose any existing or potential conflict of interests which would include
any gifts or entertainment that exceeds $100. Annually, they must renew this understanding and
disclosure. Any conflicts will be reviewed by the President, President Elect and Vice President.

All employees, volunteers and trustees must report any actual or suspected exceptions to the Executive
Director. If you encounter a situation where a possible conflict of interest may be involved, talk to the
Executive Director before you take any action.

I, ___________________________________, declare that I have no proprietary, financial or other
personal or professional interest of any nature or kind in any product, service and/or company
that will, or might, be considered a conflict of interest during my term as an elected or appointed
official of the AGD except the following:
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________.

I, ___________________________________, belong to the following dental and/or professional
organizations:

Organization                                             Leadership Role (if any)
________________________________                         _______________________________
________________________________                         _______________________________
________________________________                         _______________________________
________________________________                         _______________________________
________________________________                         _______________________________

Should I subsequent to signing this document acquire such an interest, I will promptly sign and
file an amended statement.
Attachment D: RD Roster/Terms




                                 Regional Directors Terms
                                July 21, 2008 – July 12, 2009


                                                                Term   Years as an
     Region #      Regional Director Name                       Ends      RD
     Region 1      Ronald G. Sawyer, DMD                        2010       1
     Region 2      Abe Dyzenhaus, DDS, FAGD                     2010       2
     Region 3      John A. Kokai, DDS, MAGD                     2010       2
     Region 4      Beth Clemente, DDS                           2010       4
     Region 5      George R. Shepley, DDS, MAGD                 2011       3
     Region 6      Connie L. White, DDS, FAGD                   2011       4
     Region 7      Hans P. Guter, DDS                           2011       1
     Region 8      Susan Bordenave-Bishop, DMD, MAGD            2011       4
     Region 9      Samer G. Shamoon, DDS, MAGD                  2011       1
     Region 10     Cassandra J. Pietrok, DDS                    2011       4
     Region 11     Guy M. Hanson, DDS, MAGD                     2011       1
     Region 12     William M. Donald, DMD, FAGD                 2010       5
     Region 13     James H. Thompson, DDS, FAGD                 2009       6
     Region 14     J. Christopher Harvan, DMD, MAGD             2009       3
     Region 15     Elio F. Filice, DDS, MAGD                    2009       1
     Region 16     Hank W. Klein, DMD                           2009       2
     Region 17     Grant R. Hartup, DDS, MAGD, ABGD             2009       3
     Region 18     Douglas W. Bogan, DDS, FAGD                  2010       5
     Region 19     Carol A. Wooden, DDS, MAGD                   2009       3
     Region 20     Patrick P. Shepherd, DDS                     2009       6
Attachment E: Role of the AGD 2010 RD

                                       Role of the AGD2010 RD
                                           November, 2006

The Regional Director is both a regional and national position. Therefore, the Regional Director
receives national direction and responsibilities as well as responsibilities originating from and directed
to the constituents. Accordingly, the Regional Director represents the national organization to local
members, encourages local input to AGD Headquarters, and works to make the local organization as
effective and active as possible.

The Regional Director is elected in accordance with the AGD Constitution and Bylaws by
representatives from his/her respective region and has the responsibility to:


Guide the region

   1. To work effectively in representing the membership at the House of Delegates.
      It is the responsibility of the Regional Director to preside at all regional caucuses. Regional
      Directors chair any regional pre-caucus meetings and the caucus for the Annual Meeting.
      Caucus responsibilities include scheduling speakers and candidates for visitations, ensuring that
      amendments are processed correctly, making reference committee assignments, and ensuring that
      delegates are knowledgeable about issues and procedures. RDs should develop and distribute to
      their delegates a calendar/guide specific to their constituent’s duties for each annual meeting.

      The Regional Director encourages the constituents to submit the names of their
      Delegates/Alternates by January 31st to AGD Headquarters.

   2. Conducts regional elections:
      It is the responsibility of the Regional Director to preside over the elections for Trustee, Regional
      Director and Regional officers according to the rules of procedure of each region and forwards
      those names to the AGD Headquarters office.

   3. Assist the constituents and the region
      It is the responsibility of the Regional Director to assist AGD constituents in becoming highly
      effective. The "Expectations for AGD Constituents" document shall serve as the standard for
      constituents and the "RD/Constituent Reporting Form" shall serve as the means of measuring
      this activity.


Train our leaders

   1. Motivate constituents through an annual goal setting meeting.
      At least once annually, the Regional Director should meet with the Constituent Board to
      establish their goals and priorities for the upcoming year with specific strategies to accomplish
      the goals and timelines for achievement. The RD should direct all current leaders and any
      identified potential leaders fill out the “call for volunteers” on the AGD web site.

       The Regional Director encourages the growth and development of AGD constituents and the
       establishment of AGD components within those constituents. The Regional Director motivates
       the constituents to have all leadership positions filled each year, to have a budget and file tax
       forms (see leader resources section of the web site for details). As a facilitator, the Regional
       Director aids the constituent president(s) in the management of the constituent(s) and confirms
       that fiscal reports are sent to AGD Headquarters for each constituent.
   2. Along with AGD staff, develop and implement the biannual leadership conferences in even
      numbered years and future leadership summits in odd numbered years.
      Attendance to the Leadership Conference by at least one identified new leader from each region
      with the total recommended regional attendance equal to the number of delegates allotted to
      that region. Appropriate follow-up would include a web-forum or conference call to discuss
      valuable information or shared experiences from the conference.

   3. Conduct at least two Regional Meetings per year.
      One of these could be easily achieved at the AGD Annual Meeting Caucus and a second could
      be scheduled throughout the year either as a teleconference, Web forum or Webinar or perhaps
      in conjunction with a state or regional CE meeting

   4. Serve as a conduit of information between Constituent Leadership and AGD Headquarters
      This activity would include: sharing constituent concerns/praises with AGD leadership;
      communicating goal setting strategies, and documenting accomplished activities of
      constituents. The RD acts as the liaison performing the roles of coordinator, facilitator, and
      motivator; ensuring that constituent concerns and needs are being met through communication
      between the Regional Director and Constituent Services.

   5. Serve as a conduit of information between AGD Leadership, Constituents and Regions
      The RD will educate the constituents about the services that are available through AGD and
      CST such as revenue sharing, Vocus, STAR Visit, PIO opportunities, editor’s forum, capwiz,
      etc…


Provide resources for successful CE
   1. The RD, taking into consideration that constituents of different sizes and sophistication may
       have differing needs, will identify the constituent’s goals through annual planning and assist
       them in understanding the resources available for CE opportunities within the AGD. This
       includes (but not limited to):
           a. AGD Speaker’s Bureau
           b. SpeakEasy
           c. AGDF alliances
           d. AGD Meeting Planning Resources in the Constituent Administration Guide
           e. AGD Constituent Blast E-mails
           f. AGD Constituent Services Team (CST)

Note: The list above will appear only in supplemental materials regarding Regional Director
responsibilities.

   2. The RD will act as a conduit of information regarding AGD constituent and member concerns
      over various CE issues.
         a. This will include CE recording issues, PACE issues, and working with the constituent
             Executive Directors to resolve other CE problems and concerns. The RD will publicize
             to the leaders and members in their region that they are willing to perform this function.
         b. RDs will share their experiences, ideas, and victories with other RDs so that the benefit
             of new ideas and novel methods that are working for one region may be shared with
             other regions.
         c. The RD will assist, if it is the region’s/constituent’s preference, to facilitate an
             opportunity to work with other constituents/regions to put on CE meetings. They may
             also work to help the constituents collaborate with businesses, sponsors, other dental
             organizations, or schools to put on courses.
Note: The list above will appear only in supplemental materials regarding Regional Director
responsibilities.

   3. The RD will encourage development of Fellows and Masters in their constituents and/or
      regions.
          a. This can be done by encouraging and acknowledging these accomplishments.
          b. Encourage FellowTrack and MasterTrack programs be established or expanded in AGD
             constituents or through multi constituent/regional collaborations

Note: The list above will appear only in supplemental materials regarding Regional Director
responsibilities.


Facilitate new leader identification and development

   1. Annually, identify new leaders in our respective regions: Using the existing Call for
      Volunteers, as well as the recommendations of constituent leaders, each Regional Director shall
      be responsible for identifying a minimum of three (3) new leaders per year per region.

   2. Promote attendance by future leaders to the Leadership Conference & Annual Session:
      With these new leaders identified, the Regional Director shall promote and facilitate attendance
      by these future leaders at our two annual events-the Leadership Conference and the Annual
      Session. These future leaders shall be identified to the Trustee and the AGD President-Elect by
      means of a letter of recommendation, introducing the future leader to those at the
      organizational level. Attendance at the Leadership Conference by at least one identified new
      leader from each region with the total recommended regional attendance equal to the number of
      delegates allotted to that region.


Encourage advocacy within constituents and organized dentistry

   1. The Regional Director should attend and to recruit at least one constituent member, ideally the
      Constituent Legislative Chair, from each constituent to attend the 2007 Annual Legislative
      Advocacy Conference.
         a. Currently, the AGD does not engage in advocacy in Canada.
         b. The AGD understands that the members from Region 17 are not allowed to participate
             in lobbying.

   2. The Regional Director will, through numerous forms of communications (i.e. personal letters,
      e-mails, phone calls, general announcements, and/or publications will lead ten (10) members
      from his/her region to participate in the AGD’s Advocacy Web site, http://capwiz.com/agd, and
      encourage three (3) members from his/her region to participate in the AGD Advocacy Advisors
      at advocacy@agd.org. This is an annual goal.


Regional Directors have the following additional duties:
   1. Should attend AGD constituent and component board meetings and assist in the exchange of
      ideas and information throughout the region, and, where appropriate, serve as a member of the
      Board of Directors.
2. The RD should aid AGD constituents in developing viable programs, and ensuring intra-
   regional cooperation and communication. The RD may also arrange for constituents to share
   speakers, to confer on dental care issues, to cooperate on legislative projects, to coordinate
   membership recruitment and retention activities, and to develop public information programs.

3. The Regional Director communicates regularly with the Trustee and AGD Headquarters and is
   knowledgeable about AGD programs and issues.

4. In the absence of the Trustee, the Regional Director may act as a non-voting participant from
   the region at meetings of the Board of Trustees.

5. The Regional Director reports regional activities to the Board of Trustees three weeks prior to
   the Board's fall and spring meetings utilizing the RD/Constituent Reporting Form. The
   Regional Director reviews the activity reports of the other Regional Directors, discusses them
   with the Trustee, and determines how to increase the level of development of the constituent(s)
   within his/her jurisdiction based upon information contained in those reports.

6. The Regional Director decides the best way to accomplish these activities within the region
   utilizing AGD Headquarters, constituent, component, and/or other funding sources.
7. As a regional and national officer, the RD should receive funding from both AGD headquarters
   and the constituent(s). A mechanism should exist whereby the RD can receive funding from
   the constituent(s) to cover expenses that exceed the standard allotment provided by AGD
   headquarters.
Attachment F: RD Funding and Allotment Toolkit




Regional Directors’ (RDs) Funding and Allotment Toolkit

This toolkit is intended to help Regional Directors (RDs) learn which AGD meetings they are funded to attend
and better understand the RD Allotment process, including their responsibilities for reimbursement. Ultimately, it
will enable RDs to effectively utilize the funds available to carry out their duties in accordance with the
AGD2010RD at the headquarters and constituent level.

The information and resources contained in this kit are designed to help you:
Learn the difference between RD “funded” and RD allotment
Learn the process for determining RD allotments amounts
Learn AGD policies governing RD allotments
Learn the RD allotment funding cycle/year
Learn what expenses are reimbursable under the RD allotments
Learn the RD reimbursement process
Learn the RD Poolshare process
______________________________________________________________________________

Funded vs. Allotment

Funded
Regional Director funding for expenses incurred by the RD on behalf of the AGD comes from two
different sources. The first source is the Regional Director budget that is developed by AGD staff via
the annual budgeting process. The budget covers funding for RDs to attend the RD Meeting held in
conjunction with the AGD Annual Meeting and the November meeting held in conjunction with
Leadership Conferences. The RD funded meetings covers air fare, train, bus travel, hotel for two
nights, ground transportation and per diem for three days. The reimbursement process for these
meetings will be covered in a subsequent section of this toolkit.
Allotment
The second source of funding comes from the Regional Directors’ Allotment. The Regional Directors’ Allotment
is composed of annual funds given to RDs to travel to constituents within his or her region to support constituent
growth and development. Each RD is allotted expense monies of $1,100 plus an additional $100 for each
constituent within the region that an RD serves. The allotment cycle runs from the day following the conclusion
of the AGD Annual Meeting to the last day of the AGD Annual Meeting in the following year (i.e., July 2, 2007
through July 20, 2008). Below is a listing of the RD allotments by region:

   Region 1 - $1700                       Region 8 - $1200                      Region 15 - $1400
   Region 2 - $1200                       Region 9 - $1300                      Region 16 - $1300
   Region 3 - $1200                       Region 10 - $1600                     Region 17 - $1600
   Region 4 - $1200                       Region 11 - $1600                     Region 18 - $1200
   Region 5 - $1500                       Region 12 - $1600                     Region 19 - $1500
   Region 6 - $1500                       Region 13 - $1200                     Region 20 - $1300
   Region 7 - $1300                       Region 14 - $1800

   Reimbursable Allotment Expenses
RDs can submit expenses to the AGD for the following items up to the limit established by the
House of Delegates (HOD) in their respective allotments. Reimbursement for RDs attending
AGD related constituent meetings will not be paid unless documentation is provided within 90
days of incurring the expenses. AGD staff will send monthly reminders about the 90 day policy
and encouraging RDs to submit their expenses after constituent visits. Expenses that are
submitted after 90 days (due to extenuating circumstances) can be appealed to the Executive
Committee. In addition to the allowable expenses outlined below, RDs can use their allotment to
cover additional days during the AGD Annual Meeting, AGD Leadership and Advocacy
Conferences. RDs should budget their allotment accordingly so as not to over spend the allotted
funds for the calendar year.

The following items are permissible expenses and are detailed on the second page of the
Expense Report - Regional Directors and Trustee Allotments. This form can be found under
the Leadership Resources Center (LRC) using the following link:
http://www.agd.org/LRC/?nav_IssID=86&nav_ArtID=1955

Air                     Parking                                  Supplies and Stationery
Hotel                   Postage                                  Taxi and Shuttle
Meals                   Printing                                 Telephone and Calling Cards
Mileage                 Professional and Typing Services         Tolls
Please note: per diem is not a payable expense as part of the RD allotments. If you are unsure whether
a specific expense is eligible for reimbursement, please contact AGD staff for clarification.

While House policy 2007:108-H-6 does not specifically refer to Regional Directors, it serves as a worthy
guideline for the Regional Directors in how allotments can be used. It should be noted that allotments are
not used for per diem reimbursements.

House Policy Manual Excerpt - 2007:108-H-6 refers to policy recently passed regarding the use
of Trustee Allotments.

2007:108-H-6 “Resolved, that policy 78:31-H-6 be amended so that it reads:

Each of the 20 trustees be allotted $2000 of AGD funds for the following activities relating to his
or her duties as an AGD trustee:
1. Actual expenses in visiting the constituent Academies within his or her region. If an
automobile is used in traveling to the constituents, the trustee is to be reimbursed at the
designated IRS rate.
 2. The cost of communicating with officers and various members of the constituent Academies.
3. The cost of attending meetings of the officers of the constituent Academies within the region
or a caucus of delegates held prior to the annual meeting or governance meetings.
4. AGD activities relating to his or her function as a trustee.”

Submitting Funded and Allotment Expenses for Reimbursement
RDs should follow the below procedures when submitting requests for expense reimbursements:

Funded Reimbursement
Use Expense Report titled “Expense Report - AGD Leaders Reimbursement” for RD Meetings
held in conjunction with the AGD Annual Meeting, Leadership Conferences, and RD Board of
Trustees rotation
Submit a signed Expense Report - AGD Leaders Reimbursement must be to the AGD headquarters
office within 90 days following completion of the AGD business trip.
All expenses submitted should be in accordance with the AGD Travel Memo for the meeting.
All expenses greater than $50 require original receipts.

Allotment Reimbursement
Use expense report titled “Expense Report - Regional Directors and Trustee Allotments” for to travel to
constituents within the RD’s region to support constituent growth and development.
Submit a signed Expense Report - Regional Directors and Trustee Allotments for each AGD constituent
or regional business trip to the AGD headquarters office within 90 days following completion of the trip.
All expenses greater than $50 require original receipts.
Receipts and explanations should be provided for the payment of group activities or meals paid by the
RD.
Allotment reimbursement checks will indicate an RD’s allotment balance. RDs can use this to gauge what
is available to them for remaining travel.

RD Funding and Allotment Expense Reimbursement Training & Budgeting Process
Each year, the RD Chair, or his/her appointee, will designate training time during an RD meeting
pertaining to the RD allotment process, reimbursement, unspent allotments and funded meetings.
At that time, each Regional Director will be provided copies of reimbursement forms and the
location to access the toolkit via the AGD Web site. When submitting expenses, RDs are
encouraged to keep track of what is being submitted for reimbursement. While some RDs
already have their own system in place, utilization of an allotment expense tracking template
might also be considered. The guidelines for how RDs should budget their allotments for the
year will also be discussed during this meeting.
RD Poolshare
This step-by-step timeline provides detailed information on what is needed to successfully monitor and disburse unused RD allotments. The
RD Allotment budgeting process will be overseen by an appointed subcommittee. AGD Constituent Services will track RD allotment
budgets and the subcommittee will approve RDs that are allowed to utilize the unspent funds.

Deadline               Element Description       Specifics                                                                     Responsible Party
RD meeting during      Review Pool Share         Discuss RD “pool share” from previous year and make recommendations           Appointed Regional
AGD Annual Meeting     Process                   to improve the process.                                                       Directors
Week following AGD     Annual Meeting Expense    CST will post message to RD Web forum regarding Annual Meeting                AGD Constituent
Annual Meeting         Reimbursement             expense reimbursements and include links to toolkit and reimbursement         Services
                                                 forms.
August 1               Regional Directors’       CST will post RD allotment budget tracking spreadsheet to RD Web              AGD Constituent
                       Travel Budget Memo        forum and request dates of planned travel.                                    Services
August 31              Regional Directors’       Regional Directors will submit allotment budgets and planned travel to        Regional Directors
                       Travel Budgets Due        CST.
October 1              Regional Directors’       Regional Directors to post planned travel on RD travel calendar via the       Regional Directors
                       Travel Calendar           LCC.
Ongoing                Allotment Expense         CST will post monthly message to RD forum reminding RDs to submit             AGD Constituent
                       Reminder                  expenses for travel that was completed within the last 90 days.               Services
March 1                Regional Director         CST will provide an update to RDs of spent/unspent funds, noting amount       AGD Constituent
                       Allotment Funding         to potentially be put into “pool share” for RD allotment requests.            Services
                       Balance
March 15               Confirm Allotment Pool    RDs to confirm if they will use their funds or if they will add them to the   Regional Directors
                       Share                     “pool share”. By agreeing to transfer funds to the pool share, the RD will
                                                 not submit additional expenses to CST and will adhere to the 90-day
                                                 policy of not processing reimbursements after the deadline.
April 1                Allotment Pool Share      CST to forward RD names and allotment balances to whose balances are          AGD Constituent
                       Contributions Confirmed   being moved to RD “pool share”.                                               Services
April 1                Allotment Pool Share      CST will post message to the RD Web forum alerting group that “pool           AGD Constituent
                       Memo                      share” funds are available for request.                                       Services
April 1 – end of AGD   Allotment Pool Share      RD allotment “pool share” funds are available for RD request via Funding      AGD Constituent
Annual Meeting         Funds Available           Request Form. Staff to monitor funding requests. Appointed RDs to             Services and Appointed
                                                 approve or deny request based on pre-determined criteria.                     Regional Directors
Attachment G: RD Stationary




                           STATIONERY ORDER FORM

 Yes, I would like to order stationery.         No, I do not want stationery at this time.

PLEASE NOTE: New RDs will receive complimentary stationery. If you are an existing RD and would
like to order stationery it will be deducted from your allotment.

NAME: ________________________________________________________________________

DESIGNATION:  DDS          DMD FAGD  MAGD  ABGD  OTHER __________

TITLE: ____________________________________________________             REGION: _________

OFFICE ADDRESS: ______________________________________________________________

CITY: _____________________ STATE/PROV.: _____________ ZIP/POSTAL: ____________

HOME ADDRESS: _______________________________________________________________

CITY: _____________________ STATE/PROV.: _____________ ZIP/POSTAL: ____________


Which address should be printed on your business cards?  Office         Home

OFFICE PHONE:                  ___________________________________________

OFFICE FAX:                    ___________________________________________

RESIDENCE PHONE:               ___________________________________________

RESIDENCE FAX:                 ___________________________________________

E-MAIL ADDRESS:                ___________________________________________

QUANTITY:      (250 minimum and increases in increments of 250)

               LETTERHEAD              ______

               ENVELOPES               ______

               CARDS                   ______

                     PLEASE RETURN THIS FORM BY FRIDAY, JULY 24, 2009:
                              OFFICE OF THE EXECUTIVE DIRECTOR
                                       312.335.3438 (Fax)
                                    paula.richardson@agd.org
Attachment H: November 2008 Meeting Minutes




Regional Directors’ Meeting
November 23, 2008
Chicago, IL
Renaissance Hotel

MINUTES
Sunday, November 23, 2008

Call to Order
Dr. Doug Bogan, Chair, called the meeting to order at 7:30 a.m., with the following individuals in
attendance:

Regional Directors (RDs)
Dr. Doug Bogan, Region 18
Dr. Cassandra J. Pietrok, RD Vice Chair, Region 10
Dr. Ronald Sawyer Region 1
Dr. Abe Dyzenhaus, Region 2
Dr. John Kokai, Region 3
Dr. George Shepley, Region 5
Dr. Connie White, Region 6
Dr. Hans Guter, Region 7
Dr. Susan Bordenave-Bishop, Region 8
Dr. Samer Shamoon, Region 9
Dr. Mark Donald, Region 12
Dr. James H. Thompson, Region 13
Dr. Chris Harvan, Region 14
Dr. Elio Filice, Region 15
Dr. Hank Klein, Region 16
Dr. Grant Hartup, Region 17
Dr. Carol Wooden, Region 19
Dr. Patrick Shepherd, Region 20

Officers
Dr. Paula Shannon Jones, President
Dr. Dave Halpern, President-Elect
Dr. Fares Elias, Vice President

Staff
Ms. Christie Tarantino, CAE, Executive Director
Ms. Kelly A. Fox, CAE, CMP, Associate Executive Director, Member Programs
Ms. Angela K. McKay, Director, Constituent Services
Ms. Sarah McKinney, Director, Meeting Services
Mr. Erin Berggren, CAE, Director, Governance & Strategic Initiatives
Ms. Nicole M. Harris, Manager, Constituent Services
Ms. Seneshia Phillips, Coordinator, Constituent Services

Guests
Dr. Maharukh Kravich, Chair, Annual Meetings Council

Absent Regional Directors (RDs)
Dr. Elizabeth Clemente, Region 4
Dr. Guy Hanson, Region 11

Welcome
Dr. Bogan welcomed everyone to the Regional Directors Meeting and asked attendees to introduce
themselves and share a regional update. The discussion included two-minute highlights touching on
successes and challenges.

Sexual Harassment, Hostile Work Environment Issues and Code of Conduct Policy
Dr. Bogan directed the group’s attention to the AGD’s policies on conflict of interest and sexual
harassment. RDs without signed copies of the conflict of interest statements on file were given copies
to sign and return to staff before the end of the meeting. The Chair asked if there were any questions
concerning the policies referenced. There being none, Dr. Bogan moved to the next item of business
on the agenda.

RD “Poolshare”
The Chair reported that not all RDs had submitted travel budgets to staff as requested during the July
2008 RD Meeting. He reminded the group that it was vital to submit a budget so that an accurate
“poolshare” could be established.

This led to discussion clarifying the “poolshare” timeline, estimated travel budgets, and the RD
allotment processes. At this time the Chair named an ad-hoc RD Poolshare Committee to review and
approve or decline RD poolshare requests. This group was composed of Dr. Cassie Pietrok who would
be the RD Poolshare Committee chair, Dr. Doug Bogan, and Dr. Mark Donald with the option to
appoint additional RDs if determined necessary. Staff was asked to update the RD Allotment
Toolkit with information about the “poolshare” and to post the “poolshare” timeline to the RD
LCC.
Approval of July 16, 2008 Meeting Minutes
Dr. Bogan asked if there were any comments to the proposed minutes from the July 16, 2008 meeting.
There being none Dr. Bishop moved and Dr. Shepherd seconded a motion to accept the minutes as
written. The minutes were unanimously approved as written.

PASSED                                   Resolved, that the minutes from the July 16, 2008
Y- Bishop, Donald, Dyzenhaus, Filice,    Regional Directors meeting be approved as written.
Guter, Hartup, Harvan, Klein, Kokai,
Pietrok, Shepherd, Sawyer, Shamoon,
Shepley, Thompson, White, Wooden
A- Clemente, Hanson
N/A – Bogan
AGD Board of Trustees (Board) and Executive Director Update
Dr. Jones thanked the RDs for the work they do within their regions, gave a brief update on her
presidential goals for 2008-2009, shared how AGD councils and committees used the marketing
research to develop goals for the upcoming year, and provided an overview of the new council chair
and division coordinator orientation.

Dr. Halpern thanked the RDs for the work they do. He asked the RDs to use the AGD annual
meeting promotion CD and to encourage their constituent leaders and members to submit an
application through the online Call for Volunteers for consideration for 2009-2010 appointments.
He finished by giving a brief update on AGD involvement and attendance at American Student Dental
Association (ASDA) meetings.

This led to discussion on recent activities at the American Dental Association (ADA) annual session
regarding the Community Dental Health Coordinator (CDHC) and an AGD Political Action
Committee (PAC). The RD Advocacy subcommittee agreed to investigate the plausibility of forming
an AGD PAC.

Dr. Fares Elias thanked the RDs for their time and shared that he supports Drs. Jones and Halpern and
looks forward to learning from them over the next few years prior to his term as President.

Ms. Tarantino shared a brief update on AGD headquarters activities which included highlights of
current projects, update on Leadership Conference sponsorships, and AGD corporate sponsorships and
alliance partners. She encouraged them to read the Board Update that is sent to leaders on a monthly
basis.

AGD Annual Meeting Exhibits Update
Dr. Kravich gave a brief update on the 2009 Annual Meeting which included scouting speakers,
exhibit hall participation, and encouraging regions to utilize the speaker evaluation database. She
shared that the education/meetings staff would post a copy of the scouting form to the RD LCC.
Dr. Kravich also shared information on future AGD Annual Meetings.

RD Rotation, Bi-Annual RD Board Reports and RD Terms
The RDs reviewed their rotation schedule to attend Board of Trustees (Board) meetings, and more
specifically which RDs would attend the January meeting in La Quinta, CA. It was decided that Drs.
Filice and Sawyer were next in line to attend the upcoming Board meeting and they agreed to do so.

Division Coordinator (DC) Overview
Dr. Bishop addressed the RDs in regards to the AGD Division Coordinators. Dr. Bishop explained
that the Division Coordinator is expected to be knowledgeable of the activities of all councils and
subcommittees under his or her purview as well as the activities of the Board of Trustees. Dr. Bishop
then explained how the division coordinators worked with AGD councils and committees to develop
goals for 2009 and plans for AGD2020.

This led to discussion on the role RDs would play in the development of AGD2020. Dr. Halpern
commented that AGD2020 was in its early stages and that input from all stakeholders would be sought
as time progressed.
Further discussion ensued regarding how the newly created Leadership Collaboration Center (LCC)
could assist in the development of AGD2020. Staff was asked to provide additional webinars for
constituent leaders and offer detailed instructions on using the LCC in AGD Briefings.

Constituent Services (CST) Update
Ms. McKay gave a recap of recent constituent activities which included the STAR Visit program and
the newly created Constituent Outreach Program. This led to discussion on the STAR Visit Rotation,
STAR Visit funding, and STAR Facilitator training.

She then directed the group’s attention to an AIR of House Policy (Constituents) changes previously
approved during the July 2008 RD meeting. The AIR had been revised to include additional changes
from the PACE Committee which were approved at their Oct. 2008 meeting. The AIR being presented
would amend and rescind outdated policies currently listed in the House of Delegates manual. A
motion was made and seconded to accept the AIR as proposed.

      PASSED                                  "Resolved that the recommendations to amend
      Y- Bishop, Donald, Dyzenhaus,           and rescind House Policies (Constituents) be
      Filice, Guter, Hartup, Harvan,          accepted as proposed.”
      Klein, Kokai, Pietrok, Shepherd,
      Sawyer, Shamoon, Shepley,
      Thompson, White, Wooden
      A- Clemente, Hanson
      N/A – Bogan

A tentative schedule-at-a-glance for the 2010 AGD Annual Meeting was presented so the RDs could
select a day to hold their annual business meeting. Discussion ensued and a straw vote was made
whether to hold the meeting on Monday or Friday during the annual meeting.

This led to further discussion whether a face-to-face meeting was needed or if an alternative method
could be considered. Staff informed the group that they did not have to make a decision during this
meeting.

      PASSED                                  "Resolved that discussion to select the RD
      Y- Bishop, Donald, Dyzenhaus,           Meeting day for the 2010 AGD Annual
      Filice, Guter, Hartup, Harvan,          Meeting be postponed until the July 2009 RD
      Klein, Kokai, Pietrok, Shepherd,        Meeting .”
      Sawyer, Shamoon, Shepley,
      Thompson, White, Wooden
      A- Clemente, Hanson
      N/A – Bogan

Dr. White reported that the Council on Membership reviewed the Constituent Marketing Program
(CMP) and determined the program should no longer be an AGD program. She added that
constituents selected for participation in 2009 will be honored but no new applications will be
accepted.

At this point in the meeting the Chair reminded the RDs of the various AGD Achievement Awards and
encouraged the regions to nominate deserving members.
The group then discussed an RD Evaluation process and agreed to assign the task to the
CE/Administration Subcommittee for report at the next RD meeting.

RD Subcommittee Breakouts & Reports
Dr. Bogan requested that subcommittee breakouts and reports be removed from the agenda to allow
adequate time for RD goal setting and prioritization process. The group agreed to discuss
subcommittee business via the LCC. Staff was asked to work with Drs. Bogan and Pietrok to come
up with a timeline for subcommittee work to be completed.

RD Priority and Goal Setting
Ms. McKay gave an overview of the Board priority resolution and goal setting process. RDs were
asked to provide input on how to revise and add 2009 goals/strategies as directed by the Board.

This led to discussion on the goals and objectives developed in 2008.

      PASSED                                  “Resolved that the RDs recommend to the
      Y- Bishop, Donald, Dyzenhaus,           Board of Trustees to eliminate the 2009 Future
      Filice, Guter, Hartup, Harvan,          Leaders Conference.”
      Klein, Kokai, Pietrok, Shepherd,
      Sawyer, Shamoon, Shepley,
      Thompson, White, Wooden
      A- Clemente, Hanson
      N/A – Bogan

      PASSED                                  “Resolved that the Board of Trustees
      Y- Bishop, Donald, Dyzenhaus,           reallocate funds in the amount of $5,315 to add
      Filice, Guter, Hartup, Harvan,          1 STAR visit and 2 Constituent Outreach
      Klein, Kokai, Pietrok, Shepherd,        Program visits in 2009.”
      Sawyer, Shamoon, Shepley,
      Thompson, White, Wooden
      A- Clemente, Hanson
      N/A – Bogan

Upon conclusion of the discussion the RDs re-prioritized the goals as outlined below. These priorities
will be used by staff to create strategies to support each goal and will also be used when reviewing the
2009 budget and developing 2010 budgets.

Regional Directors Priorities – 2009
STAR and Constituent Outreach Programs
         Objective: Increase the number of annual STAR and Constituent Outreach       Program
visits to a minimum of 10 visits (at least 6 STAR Visits and at least 4 Constituent Outreach
Program visits) per year by December 31, 2009.

Constituent Leader Resources of the Web site
       Objective: Ensure at least 60% of Constituents use the Constituent Leader Resources Section
of the Web site and that 80% rate it has value by December 31,    2009.
Program: Bi-Annual Leadership Conference in even-numbered years
       Objective: Increase number of leaders that attend the AGD Leadership        Conference from
212 to 275 by December 31, 2010.

Future Leader Tools and Resources
        Objective: RDs to work with staff to develop at least 2 new tools and/or resources         for
future leaders and incorporate them into existing programs by December 31,          2009 (appeal to
dentists in all phases of their careers).

AGD Political Action Committee (PAC)
A comment was made that if the AGD was the voice of general dentistry then a PAC was needed to
continue to represent AGD members. Discussion ensued and the following motion was passed.

      PASSED                                  “Resolved that the Regional Directors support
      Y- Bishop, Donald, Dyzenhaus,           the formation of an AGD Political Action
      Filice, Guter, Hartup, Harvan,          Committee, and it be further;
      Klein, Kokai, Pietrok, Shepherd,
      Sawyer, Shamoon, Shepley,               Resolved that the AGD Board of Trustees be
      Thompson, White, Wooden                 requested to formulate and initiate the start-
      A- Clemente, Hanson                     up of an AGD Political Action Committee, and
      N/A – Bogan                             it be further;

                                              Resolved that the Regional Directors lobby
                                              and advocate to the AGD Board of Trustees
                                              the reasons why the Regional Directors
                                              support the AGD Political Action Committee.”

Adjournment
A motion was made and seconded to adjourn the meeting at 3:15pm. The motion carried.
   Attachment I: RD Board Meeting Rotation
   Regional Directors Rotation Schedule
   AGD Board of Trustee Meetings
Board         Month/     Location      RD Rotation             RD Rotation (Attending or Scheduled to
Meeting       Dates                    (Scheduled)             Attend)
Winter 2005   Jan        San Antonio   Region 8    Region 9    Dr. June Lee, 1
                                                               Dr. Manuel Cordero, 4
                                                               Dr. John T. Sherwin, 5
                                                               Dr. Maharukh Kravich, 8
                                                               Dr. Stephan Klug, 9
                                                               Dr. Patricia Meredith, 10
                                                               Dr. Mark Donald, 12
Spring 2005   May        City?         Region 19   Region 20   RDs?
Fall 2005     Sept       Clearwater    Region 1    Region 15   Dr. Ted Sherwin, 5
                         Beach                                 Dr. Gerald Botko, 17
                                                               Dr. Gary Tolboe, 14
Winter 2006   Jan        San Diego     Region 10   Region 16   Dr. Mark Donald, 12
Spring 2006   April      Montreal      Region 11   Region 18   Dr. Ted Sherwin, 5
                                                               Dr. Doug Bogan, 18
Fall 2006     Oct        Miami         Region 2    Region 4    Dr. Carol Wooden, 19
Winter 2007   Jan        Vancouver     Region 3    Region 5    Dr. Louis Boryc 9 (as guest in place of Trustee)
                                                               Dr. George Shepley, 5
Spring 2007   April      Austin        Region 12   Region 14   Dr. Mark Donald, 12
                                                               Dr. Christopher Harvan, 14
Fall 2007     Aug 23-    Seattle, WA   Region 7    Region 13   NO - Regions 7 & 13
              25                                               YES - Dr. Connie White, 6
                                                               YES – Dr. Sue Bishop, 8
                                                               Dr. Elizabeth Clemente (as guest in place of
                                                               Trustee)
Winter 2008   Jan 24-    Del Ray       Region 6    Region 17   NO - 17, 7, 9, 19, 20
              26         Beach, FL                             YES - James Thompson, 13
                                                               Dr. Antonio Mancuso, 15 (as guest in place of
                                                               Trustee)
Spring 2008   April      Chicago, IL   Region 8    Region 9    NO - 7
              24-26                                            YES - Dr. Lou Boryc, 9
                                                               YES - Dr. Grant Hartup, 17
                                                               Dr. Carol Wooden, 19 (as guest in place of
                                                               Trustee)
Fall 2008     Sept 4-6   Destin, FL    Region 19   Region 20   NO – 20, 7
                                                               YES – Dr. Carol Wooden, 19
                                                               Dr. W. Mark Donald, 12 (as candidate for EC)
Winter 2009   Jan 15-    La Quinta,    Region 1    Region 15   YES – Dr. Ronald Sawyer, 1
              17         CA                                    YES – Dr. Elio Filice, 15
                                                               Dr. W. Mark Donald, 12
                                                               (as candidate for EC)
                                                               Dr. George Shepley (as guest in place of Trustee)
                                                               Dr. W. Mark Donald, 12 (as candidate for EC)
Spring 2009   April      Asheville,    Region 10   Region 16   NO – 10, 16, 7
              23-25      NC                                    YES – Dr. Shepherd, 20
                                                               YES – Dr. Hanson, 11
                                                               Dr. Doug Bogan (as guest in place of Trustee)
                                                                 Dr. W. Mark Donald, 12 (as candidate for EC)
Fall 2009     Aug 27-   Chicago, IL    Region 11    Region 18    order to ask… 11, 18, 7, 10, 16
              29                                                 NO – 11 (went in April instead), 7
                                                                 YES – Dr. Bogan, 18
                                                                 YES – (ask 10 and 16 next)
NOTE: If the 2010 budget is approved as proposed during the 2010 House of Delegates, only one RD will travel to
each Board meeting instead of two. The rotation below has been adjusted accordingly.
Winter 2010 Jan 14-16     St. Petersburg, FL        Region 2     order to ask… 2,
Spring 2010 April 29 -    Chicago, IL               Region 4     order to ask…4,
             May 1
Fall 2010    Aug 26-28 Detroit, MI                  Region 3     order to ask… 3,
Winter 2011 Jan 13-15     Las Croabas, Puerto       Region 5     order to ask… 5,
                          Rico
Spring 2011 May 12-14 St. Louis, MO                 Region 12    order to ask… 12,
Fall 2011                                           Region 14    order to ask… 14,
Winter 2012                                         Region 7     order to ask… 7,
Spring 2012                                         Region 13    order to ask… 13,
Fall 2012                                           Region 6     order to ask… 6,
Winter 2013                                         Region 17    order to ask… 17,
Spring 2013                                         Region 8     order to ask… 8,
Fall 2013                                           Region 9     order to ask… 9,
Attachment J: RD Board Report

                    REGIONAL / CONSTITUENT SYNOPSIS
                    (RD Report to the Board of Trustees)




DATE:
REGION #:
REGIONAL DIRECTOR:

*********************************************************
REGIONAL UPDATES
(Single state regions should provide responses based on constituent activity)
 Question                       Answer

 Date of your last regional
 meeting:
 Date of your next
 scheduled regional
 meeting:
 Regional Announcements
 and Updates:
 Regional Issues or Areas
 of Concern:
 Regional Overall
 Recommendations:
 Regional Director’s
 Goals/Objectives for the
 Next 6 Months:

*********************************************************
SUMMARY OF CONSTITUENTS
Indicate on a scale of words 1 to 5 constituent activity in each of the areas listed below.

Key: 1 = In Need of Assistance
     2 = Below Expectations
     3 = Meets Expectations
     4 = Above Expectations
     5 = Exceptional

 Constituent Activity/        Insert   Insert   Insert   Insert   Insert   Insert   Insert
 Constituent Names            Const.   Const.   Const.   Const.   Const.   Const.   Const.
                              Name     Name     Name     Name     Name     Name     Name
 Board Development
 Communications/News
 Component
 Development
 Continuing Education
 Legislation/Dental Care
 Membership
 Public Information
 Overall Performance

*********************************************************
INDIVIDUAL CONSTITUENT EVALUATIONS
(Complete an Individual Constituent Evaluation for each constituent within the region.)

CONSTITUENT         Insert Const. Name
NAME:
Constituent Visit
Schedule
(include dates
and purpose):
General
Comments about
the Constituent:
Concerns and/or
Recommendatio
ns for the
Constituent:
Upcoming
Year’s Goals for
this Constituent:

*********************************************************

CONSTITUENT         Insert Const. Name
NAME:
Constituent Visit
Schedule
(include dates
and purpose):
General
Comments about
the Constituent:
Concerns and/or
Recommendatio
ns for the
Constituent:
Upcoming
Year’s Goals for
this Constituent:

*********************************************************
Attachment K: AIR: RD General Overview – STAR Program and Facilitator Plan
                                      Action Item Report
        Approve Regional Director’s General Overview - STAR Program and Facilitator Plan

Prepared by:
Angela McKay, Director, Constituent Services

Date of Report:
July 8, 2009 (date of RD meeting)

Staff Resources:
Total staff time is estimated at 5 hours to write this report and supporting documents.

Total Financial Cost:
$0     Direct Costs
$250 Staff Cost (staff time already spent writing the report and supporting documents)
No additional costs will be incurred if this AIR is approved.

Budget Ramifications:
STAR Program and Facilitator Training funds are already included in the 2009 budget.

Action/Timeline:
Recorded vote at the July 2009 Board of Trustees (Board) meeting, with immediate implementation.

Resolved:

The Regional Directors recommend the following:

                            "Resolved that the Board of Trustees approve the Regional
                            Director General Overview - STAR Program and Facilitator Plan
                            as outlined.”

Introduction:
Based on the direction given by the Board during the April meeting, the RD Identifying Leaders
Subcommittee was asked to move forward with the STAR program and facilitator selection process. The
document attached has been outlined based on the resolution referenced from the unofficial Board meeting
minutes.

       “Resolved, that the Regional Director Oversight Task Force continue its work and to distribute its
       report to the Regional Directors for review and be it further,

       Resolved, that the Regional Directors report back in the form of an AIR to the Board of Trustees at
       its July 2009 Board meeting their suggestions and modifications to the STAR program Facilitator
       Plan.”

Necessary Information:
 The General Overview - STAR Program and Facilitator Plan is a combination of the information from
   the “RD – STAR Program Overview” and “RD STAR Facilitator Selection Plan”, incorporating input
    from the Board RD-STAR Task Force report. This document provides a general overview of the RD
    STAR Program. It was revised June 2009.
   Dr. Doug Bogan, chair of the Regional Directors has provided input for the information of this report.
   Dr. Abe Dyzenhaus, chair of the RD Identifying Leadership Subcommittee has provided input for the
    information of this report.
   The RD Identifying Leadership Subcommittee has provided input for the information of this report.
   RDs met July 8, 2009 in Baltimore during which this resolution was voted on.
   Refer to document attached…
    Attachment: General Overview - STAR Program and Facilitator Plan

    The Regional Directors recommend the following:

         Passed
                                    "Resolved that the Board of Trustees approve the Regional
         Yes – list names           Director General Overview - STAR Program and Facilitator
                                    Plan as outlined.”
         No – list names

         Abstain – list names


What We Don’t Know:
N/A

Pros and Cons:

Pros:
 This plan supports the STAR Program in an effort to reach out to constituents in need of additional
   assistance from the AGD.

Cons:
 N/A

How it Fits into AGD2010:
 Goal 5 - Other Priorities: AGD will operate more efficiently and cost effectively with engaged, capable
  volunteers at every level.
 Goal 2 - Membership: Membership will be valued and sought out after by all members of the general
  dentistry community committed to excellence.
       o Objective 2.1: Enhance the value of membership
 The STAR Program directly supports Goal 5 and indirectly supports Goal 2. This strategy will help
  achieve these Goals.

Responsible Staff Liaison & AGD member:

Douglas W. Bogan, DDS, FAGD
Chair, Regional Directors 2008-09
(713) 467.3458
dwbdds@aol.com


Cassandra J. Pietrok, DDS
Vice Chair, Regional Directors 2008-09
(402) 330-2243
cass@pacifichillsdental.com

Abe Dyzenhaus, DDS, FAGD
Chair, RD Subcommittee - Identifying Leadership 2008-09
 (718) 446-3219
abedyz@aol.com

Ms. Angela Mckay, CAE
Director, Constituent Services
(312) 423-4332
Angela.Mckay@agd.org
 General Overview - STAR Program and Facilitator Plan

                                         AGD Regional Directors
                        General Overview - STAR Program and Facilitator Plan
   This document is a combination of the information from the “RD – STAR Program Overview” and “RD
  STAR Facilitator Selection Plan”, incorporating input from the Board RD-STAR Task Force report. This
         document provides a general overview of the RD STAR Program. It was revised June 2009.

This document includes the following;
AGD STAR Program Overview
    STAR Program – Administrative Process Overview
    STAR Program - Visit Application
    Sample STAR Visit Outline
STAR Facilitators Overview
    STAR Facilitator Selection Process and Timeline
    STAR Facilitator Invitation and Application (sample)
    STAR Facilitator Scoring/Selection
STAR Program and Facilitator Maintenance

STAR Program– Administrative Process Overview
The STAR Program was developed to assist constituents/regions to strengthen membership or strategic
planning efforts; to enhance communication within the constituent, the dental community and beyond; to
develop existing or potential leadership; and other functions of this nature. The program uses AGD leaders as
facilitators and experts in the areas of membership, continuing education, communication, leadership
development, legislation/dental care and strategic planning. One staff member and up to two facilitators
travel to the location of the constituent’s choice for a day-long session of brainstorming and planning. To
assist leaders in understanding the steps involved with booking a STAR visit, administrative information
about the program has been included below;

Document                          Document Description                             Contact       Format
  Name
STAR       The STAR visit request application is a one-page form usually          Constituent     Word
Visit      completed by the constituent president or regional director. The       /Region
Request    form asks for basic information to begin the STAR visit
Applicationprocessing including:
               1. Name of leader completing the application
               2. Anticipated location where the visit will take place
               3. Names of individuals expected to attend
               4. Three possible dates for the visit
               5. What the constituent would like the STAR visit to cover
STAR       The STAR program uses an application process, which                    STAR          Electronic
Visit Pre- necessitates that each constituent participant, including the          Visit
Assessment Regional Director, completes a “needs assessment” so that              Attendees
Survey     facilitators gain a more complete picture of the constituent, from
           various points of view.
STAR       Upon completion of the pre-assessment survey, CST and STAR             STAR            Phone
Team Call facilitators meet via conference call to discuss the assessment,        Team             Call
           workbook content, agenda assignments and other pertinent details
           to ensure a successful visit.
STAR       The STAR team uses the responses from the initial request              STAR            Binder
Visit      application in conjunction with the responses from the pre-            Team
Workbook    assessment survey to build a customized workbook for the STAR
            visit. The workbook provides AGD resources available to
            constituents to address their specific challenge areas.
STAR        During the STAR visit, the AGD staff member will take notes to            AGD Staff         Word
Visit Recap record the brainstorming, idea-sharing and actions that resulted
            over the course of the day. Within two weeks of the conclusion of
            the STAR visit, all STAR visit attendees will receive a copy of
            recap via e-mail. The recap is intended to provide the constituent
            with a written record of the STAR visit that can be shared with
            constituent leaders unable to attend the visit, as well as, to provide
            a record of the actions items, action item assignments and
            deadlines created during the visit.
STAR        The STAR visit evaluation is designed so that participants can            STAR            Included
Visit       provide feedback on the STAR team’s preparedness, knowledge               Visit           in Binder
Evaluation and ability to facilitate discussion. The evaluation also elicits          Attendees
            feedback on STAR materials and resources, and other aspects to
            improve the STAR program.
STAR        CST will follow up within 30 days to check on the status of the           AGD Staff         Excel
Visit       action items and offer assistance wherever needed. Every 90, 180
Action      and 210 days a formal status report will be shared with the
Item List   constituent, Trustee, Regional Director and STAR team.

STAR Program – Visit Application

STAR Visit Request Application

The STAR program seeks to provide strategic and tactical assessment and response to constituents
demonstrating a need for assistance or intervention. STAR consists of a series of customized components
including:
identification of constituent areas for development and analysis of constituent issues/concerns, based on pre-
visit assessment surveys
an in-person session facilitated by AGD STAR Facilitators and an AGD Staff Liaison with constituent
leadership
development of a constituent action plan agreed upon during the visit that is distributed to constituent
leadership and followed up on 30, 90, 180, and 210 days after the visit.
follow up support via e-mail, mail or conference call, as needed.

The STAR program is designed to assist constituents in strengthening membership or strategic
planning efforts, enhancing communication within the constituent, the dental community and beyond,
developing existing or potential leadership, or other functions of this nature.
Sessions run a minimum of one day in length (seven hours). AGD Headquarters pays for ALL expenses of the STAR
team (up to 2 Facilitators and 1 AGD Staff liaison). The constituent secures the use of and pays for all expenses
associated with a meeting facility, meals and refreshments, and any costs incurred by its leaders.

DIRECTIONS: Complete and submit the request application to AGD Headquarters at least 180 days before
you expect to schedule an upcoming STAR Visit. A needs assessment survey will be sent to your
constituent’s President, President Elect, Secretary, Treasurer, Membership Chair, and Staff person, if
applicable, in addition to other officers/members attending the visit and must be completed at least 30 days
prior to the scheduled visit.
Constituent Name:


Region:

Contact Information:
Name of officer completing the form:

Officer title:                                                   Date:

Officer’s address:

Telephone:                                      Officer’s fax:

E-mail:

Name of the city where the STAR Visit is anticipated:

List three (3) possible dates for your STAR visit. (Please try to schedule them at least 6 months in
advance in order to give the STAR Facilitators plenty of lead time):
            1st Choice
            2nd Choice
            3rd Choice

The meeting must last a minimum of seven (7) hours. Please indicate the most likely schedule that
would meet your needs.
          8:00 AM – 4:00 PM
          8:30 AM – 4:30 PM
          9:00 AM – 5:00 PM
          Other

Please list the names and titles of the leaders/members expected to attend the visit. Consider
inviting a current dental student or recent graduate.
Name                                             Title




Anticipated Emphasis requested during visit: (Please prioritize by rating 1-7 where needs
are most requested with 1 = most need, 7 = least need)
___   Communications                             ___   Leadership Development

___     Continuing Education                            ___   Legislative/Dental Care

___     Governance                                      ___   Membership

___     Strategic Planning                              ___   Other ___________________

After this form is completed, please copy and submit to your Regional Director.
Sample STAR Visit Outline
This outline provides a layout of the day’s events. It is not meant to be a rigid and confining step-by-step
agenda for the S.T.A.R visit. The outline identifies key areas that must be addressed to ensure a successful
visit. It is our hope that this outline will provide a platform for open discussion and insight for you into
today’s events, and to assist in your preparation to be an active participant in the visit. Please note breaks
aren’t scheduled on the agenda but will be taken as needed.
Day/Time     Topic                    Purpose/ Deliverable(s)                                     Sponsor/ Lead
Thursday
TBD PM       Dinner [Location]        To eat, meet and fellowship                                 ALL
Friday
Time TBD     Breakfast                To eat, meet and fellowship                                 ALL
Time TBD     Welcome and              Getting to know the STAR Team and [Name] AGD                AGD STAR
             Introductions            leaders.                                                    Facilitator

             STAR Visit               To identify attendees reasons for attending and key
             Expectations and         areas of interest to focus on during the brainstorming
             Goals                    portion of the visit.
Time TBD     Overview of the STAR     To provide background information on the program            AGD Staff
             Program                  and to explain the onsite visit format.

             [Name] AGD Needs         To review the summary of the needs assessments as it
             Assessment               relates to the leader’s overall view of the constituent’s   AGD STAR
                                      health and to identify areas of                             Facilitator
                                      challenges/development that went into the
                                      development of the workbook.
Time TBD     Strategic Planning       Identify and prioritize goals from introductions to use     AGD STAR
                                      as a foundation for the day’s brainstorming and action      Facilitator
                                      item planning.
Time TBD     Brainstorming and        Focused discussion on the key areas of interest             AGD STAR
             Discussion               identified during the visit expectations and goals:         Facilitator
Time TBD     Brainstorming and        Focused discussion on the key areas of interest             AGD STAR
             Discussion               identified during the visit expectations and goals:         Facilitator
Time TBD     Lunch                                                                                ALL
Time TBD     Brainstorming and        Focused discussion on the key areas of interest             AGD STAR
             Discussion               identified during the visit expectations and goals:         Facilitator
Time TBD     Brainstorming and        Focused discussion on the key areas of interest             AGD STAR
             Discussion               identified during the visit expectations and goals:         Facilitator
Time TBD     AGD Programs and         To review programs and resources available through          AGD Staff
             Resources                AGD Headquarters (not already covered during
                                      brainstorming discussion)
Time TBD     Summary of the Days      To review the action items and plans                        AGD STAR
             Accomplishments                                                                      Facilitator
Time TBD     Next Steps               To provide an explanation of the STAR visit recap           AGD Staff
                                      and follow-up deadlines
Time TBD     Wrap Up                                                                              AGD STAR
                                                                                                  Facilitator
Time TBD     Evaluation and           To complete an evaluation of the STAR Team and              AGD Constituent
             Adjournment              Visit.                                                      Attendees




STAR Facilitator Selection Process and Timeline
                                                                                                          Page 39
The selection and training of the STAR Facilitators falls under the purview of the RD Identifying Leadership
Subcommittee in charge of identifying talented individuals that meet the criteria developed. The Identifying
Leadership subcommittee would lead the process to identify new facilitators.

 Timeline    Phase           Action                               Status/References
 TBD         Nomination      Formal Call for Nominees to be       Send to RDs, Trustees, EC, DCs,
                             sent by email (via CST) from         Current STAR Facilitators, Council
                             RD Chair and RD Identifying          Chairs, and AGD Staff
                             Leaders Subcommittee Chair
 TBD         Application     Send facilitator invitation e-mail   Letter and Application to be sent via e-
                             to nominees (via CST) from RD        mail
                             Chair/Subcommittee Chair
 TBD         Application     Candidate applications due to        CST to track status of applicants
                             AGD HQ
 TBD         Selection       Review applications                  CST to send tracking sheet and
                             (subcommittee to review              applications to subcommittee
                             applications and make
                             selections)
 TBD         Selection       Submit scores and select             Facilitator scores to be sent to CST for
                             facilitators                         tallying. Final selections will be
                                                                  approved by RD Chair
 TBD         Approval        RDs will review and vote on          Will be presented in hard-copy format
                             facilitator recommendations          during RD meeting
 TBD         Approval        Board will review and vote on        Presented in hard-copy AIR format
                             facilitator recommendations          during Board meeting
 TBD         Appointment     Notify applicants of facilitator     Letters to be drafted and sent via email
                             status (via CST) from RD             to all applicants with notification of
                             Chair/Subcommittee Chair             status
 TBD         Training        STAR Facilitator Training            Content, materials, and trainers to be
                                                                  developed by Identifying Leaders
                                                                  Subcommittee
 TBD         Facilitation    Integration of New Facilitators      Once trained, new facilitators will be
                                                                  paired with experienced facilitator for
                                                                  first visit.


STAR Facilitator Invitation and Application

Good afternoon,

On behalf of the Regional Directors Identifying Leadership Subcommittee, please see the letter below from
Drs. Doug Bogan and Abe Dyzenhaus. Please confirm that you have received this email.

Thank you,
Angie

Angela K. McKay, CAE
Director, Constituent Services
Academy of General Dentistry


                                                                                                       Page 40
Dear 2009 STAR Facilitator Nominee,

You have been identified as a demonstrating the qualities necessary to become an AGD STAR program
facilitator. It is for this reason we are asking you to consider joining the STAR Program by applying to be a
STAR Facilitator.

The goal of the STAR Visit program is to assist constituents in strengthening membership, strategic planning
efforts, enhancing communication within the constituent, the dental community and beyond, developing
existing or potential leadership, and other functions of this nature. The program uses trained facilitators, who
are also AGD leaders, who possess expertise in the areas of membership, continuing education,
communication, leadership development, legislation/dental care and strategic planning.

Staff and up to two STAR Facilitators travel to the location of the constituent’s choice for a daylong session
of brainstorming and planning. The current list of STAR Facilitators is made up of AGD officers, trustees,
and council chairs. In order to continue to provide this valuable service to our constituents, we must grow
our pool of STAR program facilitators and rely on the assistance of dedicated leaders such as you to do so.
You have been identified as a possible STAR Facilitator because you are:
An excellent facilitator (able to assimilate what you hear and draw conclusions for the group)
Energetic
Organized and a big picture person
Knowledgeable of the AGD and how it works

Facilitators will be asked to travel up to six times per year; although AGD staff will work to ensure visits are
spread among all facilitators. Facilitators would be required to attend a STAR training his fall which will
include learning about the program in detail, your role in the program and facilitator training. We personally
encourage you to consider applying to be a STAR Facilitator.

If you accept this invitation and are interested in becoming a Facilitator, please complete the STAR
Facilitator Application and submit it to angela.mckay@agd.org prior to (insert date). The Regional Directors
Subcommittee – Identifying Leadership will review the applications and select up to 7 new STAR facilitators
to join the STAR program. Applicants will be notified of the final selections on (insert date). If you have
questions about the program, please contact Angela McKay, Director, Constituent Services, at
angela.mckay@agd.org or by phone at 888.243.3368 x4332. This will be the only notice you receive
regarding becoming a STAR Facilitator, so please take it with all due seriousness. If you do not respond to
this request by the deadline, we will operate under the assumption that you are not interested at this time.

Thank you in advance for your time and consideration of this request.

Sincerely,
Douglas W. Bogan, DDS           Chair, Regional Directors
Abe Dyzenhaus                   Chair, Regional Directors Subcommittee – Identifying Leadership




                                                                                                        Page 41
                        STAR Facilitator Application
                        Take advantage of the opportunity to share your
                        knowledge and experience with others!

ACADEMY OF GENERAL DENTISTRY
“The mission of the Academy of General Dentistry is to advance the excellence of general dentistry”

REGIONAL DIRECTORS
“To facilitate the Constituents to advance the value and excellence of general dentistry.”

ABOUT AGD CONSTITUENTS
The Academy has a network of 62 local constituent AGDs comprising more than 700 leaders. These local
constituents represent 35,000 member dentists from the U.S., its territories and Canada and are directed and
managed by member volunteers who give their time and effort to the betterment of the AGD.

Constituents consist of Board of Directors, various councils and committees. Constituent officers are
individuals that have vision, an open mind, sound judgment, knowledge, enthusiasm and creative thinking as
they assist AGD Headquarters in achieving its core purpose and values.

ABOUT THE STAR PROGRAM
The goal of the STAR Visit program is to assist constituents in strengthening membership, strategic planning
efforts, enhancing communication within the constituent, the dental community and beyond, developing
existing or potential leadership, and other functions of this nature. The program uses trained facilitators, who
are also AGD leaders, who possess expertise in the areas of membership, continuing education,
communication, leadership development, legislation/dental care and strategic planning. Staff and up to two
STAR Facilitators travel to the location of the constituent’s choice for a daylong session of brainstorming
and planning.

General Criteria for STAR Facilitators Selection
Be a member in good standing of the Academy of General Dentistry and the local AGD Constituent.
Have been a constituent officer or a member of a constituent committee or council.
Is active in constituent/regional activities and has knowledge of AGD’s structure and programs.
Have participated on AGD councils or committees.
Be able to attend STAR visits by traveling to constituents and regions.

Areas for Consideration In STAR Facilitators Qualifications
CONFLICT MANAGEMENT SKILLS Management Skills                                       Recruitment and Retention Skills
Flexibility and Resilience       Mediation/Facilitator Skills                      Strategic Vision and Thinking
Goal-Setting Skills              Oral and Written Communication                    Team Building Skills
Interpersonal Skills             Skills                                            Technological Skills
Leadership Skills                Problem-Solving Skills

HOW FACILITATORS ARE SELECTED
Approval by Regional Directors
Quality of application
Ability to travel
Facilitation experience


FACILITATOR APPLICATION (PLEASE PRINT OR TYPE)

                                                                                                            Page 42
Name: _____________________________________________________________________________

Address: ___________________________________________________________________________

City: ___________________________________             State: _________        Zip: ____________________

Phone: _________________________________              Fax: ______________________________________

Email: ______________________________________________________________________________


CONSTITUENT OFFICES HELD:
Constituent               Office Held (Title)                            Date of Office




Participation in Constituent Committees:
Constituent                     Committee Name and Position              Date of Participation




AGD Positions Held:
Council/Committee                 Position Held (Chair or Member)        Date of Position




Other Organization Positions Held:
Name of Organization            Position Held (Title)                    Date of Office




Facilitating a STAR visit requires that an individual be calm, patient, be an active listener, be enthusiastic,
have knowledge of running a meeting, be able to lead group discussion, get participants to actively
participate, deal with different personalities, and be able to unify a group.

Please list past experiences in which you have facilitated a meeting in which you used some of the STAR
Facilitator skills listed above.
                                                                                                          Page 43
_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________


Please provide any additional information that you feel would assist the Selection Committee.

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Please complete this application and submit to Angela McKay, Director, Constituent Services prior to
(insert date).

Angela K. McKay, CAE
Director, Constituent Services
Academy of General Dentistry
211 E. Chicago Avenue, Ste. 900
Chicago, IL 60611-1999

888.AGD.DENT, x.4332
312.440.4332 Direct
312.335.3429 FAX
angela.mckay@agd.org




                                                                                                Page 44
STAR Facilitator Scoring/Selection (actual scoring sheet is done in Excel and will automatically calculate scores).

 SECTION 1                              Ratings                     Name    Name     Name     Name      Name     Name    Name     Name     Name     Total
 STAR Facilitator General Criteria                                  1       2        3        4         5        6       7        8        9        Possible
 (Refer to application and provide score in each area listed below.)
 AGD Constituent                        Very Involved (11-15)                                                                                       15
 Officer, Board or Committee            Involved (6-10)
 Participation                          Little Involvement (1-5)
 AGD Headquarters                       Very Involved (11-15)                                                                                       15
 Participation with EC, Board,          Involved (6-10)
 Regional Director, Division            Little Involvement (1-5)
 Coordinator, Council, Committee,
 Task Force, Other
 Other Organizations                    Very Involved (5-8)                                                                                         10
 Held Leadership Positions or Other     Involved (1-4)
 Participation
 Facilitator Experience                 Very Experienced (14-                                                                                       20
 Lead meetings as Chair, Officer,       20)
 DC, RD, other organizations            Experienced (7-13)
                                        Little Experience (1-6)
 Ability to Travel                      Open to Travel (5)                                                                                          5
                                        Mention of Conflicts (0)
 Total Score Section 1                                              0       0        0        0         0        0       0        0        0        65


 SECTION 2                              Ratings                     Name    Name     Name     Name      Name     Name    Name     Name     Name     Total
 STAR Facilitator Skills                                            1       2        3        4         5        6       7        8        9        Possible
 (Refer to short answers provided in application along with personal experience in working with leader. Answer N/A if no answer was given or you have not
 worked with this leader.)
 Demeanor – calm, patient, listener    Select 1-5 or 2.5 for N/A                                                                                    5
 Enthusiastic                           Select 1-5 or 2.5 for N/A                                                                                   5
 Listening abilities                    Select 1-5 or 2.5 for N/A                                                                                   5
 Ability of running a meeting           Select 1-5 or 2.5 for N/A                                                                                   5
 Lead Group Discussions                 Select 1-5 or 2.5 for N/A                                                                                   5
 Get Participants to Actively           Select 1-5 or 2.5 for N/A                                                                                   5
 Participate
 Deal with Different Personalities      Select 1-5 or 2.5 for N/A                                                                                   5
 Unify a Group                          Select 1-5 or 2.5 for N/A                                                                                   5
 Total Score Section 2                                              0       0        0        0         0        0       0        0        0        40

                                                                                                                                                         Page 45
SECTION 3                               Ratings                 Name     Name     Name     Name     Name      Name     Name     Name     Name     Total
STAR Application – Additional                                   1        2        3        4        5         6        7        8        9        Possible
Information (subjective scoring)
(Refer to short answers provided in application along with personal experience in working with leader. Scores can range from 1-25. Please insert comments
where requested.)
List score based on short answers     (1-25)                                                                                                        25
and personal experience.
List comments under each applicant's name to support score                                                                                          N/A
given for this section.
Total Score Section 3                                             0         0        0         0        0       0         0       0        0        25



STAR Application Total Score                                    Name     Name     Name     Name     Name      Name     Name     Name     Name     Total
                                                                1        2        3        4        5         6        7        8        9        Possible
Total Score Section 1                                           0        0        0        0        0         0        0        0        0        65
Total Score Section 2                                           0        0        0        0        0         0        0        0        0        40
Total Score Section 3                                           0        0        0        0        0         0        0        0        0        25
Total Score                                                     0        0        0        0        0         0        0        0        0        130



SECTION 4                               Facilitator             Scores
STAR Facilitator                        First and Last name     Total
Recommendations                                                 Score
(Fill in this list based on the scores calculated above.)
Facilitator # 1
Facilitator # 2
Facilitator # 3
Facilitator # 4
Facilitator # 5
Facilitator # 6
Facilitator # 7
Facilitator # 8
Facilitator # 9




                                                                                                                                                       Page 46
STAR Program and Facilitator Maintenance
Program Evaluation - The program should be reviewed on an annual basis (preferably during the summer
RD meeting) by the RD Identifying Leadership Subcommittee. This evaluation should take into account an
overall assessment of the program, facilitators, and staff.
Number of Facilitators – In an effort to avoid repetitiveness or overtaxing of our leaders, a recommended
number of active facilitators is between 8-12 based on the current structure offering 6 visits per year.
Rotation Schedule/Terms – To allow the program to be fluid and to allow it to adjust to varying requests and
facilitator/constituent needs, neither a rotation schedule nor facilitator term limits is recommended.
Removal of STAR Facilitators – Should the need arise, a STAR facilitator can be removed in the following
manner:
Filing of a formal complaint submitted to the RD Chair and/or RD Identifying Leadership Subcommittee
Chair.
Review of the complaint by a committee composed of the AGD Executive Director, RD Chair, Chair of the
RD Identifying Leadership Subcommittee, and the AGD President.
Recommendation of the committee noted above submitted to RDs for formal vote and then to the Board of
Trustees for a formal vote.




                                                                                                     Page 47
Attachment L: AIR: RD 2009 STAR Program Facilitator Selection Plan

                                        Action Item Report
              Approve Regional Director’s 2009 STAR Program Facilitator Selection Plan

Prepared by:
Angela McKay, Director, Constituent Services

Date of Report:
July 8, 2009 (date of RD meeting)

Staff Resources:
Total staff time is estimated at 5 hours to write this report and supporting documents.

Total Financial Cost:
$0     Direct Costs
$250 Staff Cost (staff time already spent writing the report and supporting documents)
No additional costs will be incurred if this AIR is approved.

Budget Ramifications:
STAR Program and Facilitator Training funds are already included in the 2009 budget.

Action/Timeline:
Recorded vote at the July 2009 Board of Trustees (Board) meeting, with immediate implementation.

Resolved:

The Regional Directors recommend the following:

                            "Resolved that the Board of Trustees approve the Regional
                            Director 2009 STAR Program Facilitator Selection Plan as
                            outlined.”

Introduction:
Based on the direction given by the Board during the April meeting, the RD Identifying Leaders
Subcommittee was asked to move forward with the STAR program and facilitator selection process. The
document attached has been outlined based on the resolution referenced from the unofficial Board meeting
minutes.

       “Resolved, that the Regional Director Oversight Task Force continue its work and to distribute its
       report to the Regional Directors for review and be it further,

       Resolved, that the Regional Directors report back in the form of an AIR to the Board of Trustees at
       its July 2009 Board meeting their suggestions and modifications to the STAR program Facilitator
       Plan.”

Necessary Information:
 The 2009 STAR Program Facilitator Selection Plan is a combination of the information from the “RD –
   STAR Program Overview” and “RD STAR Facilitator Selection Plan”, incorporating input from the

                                                                                                     Page 48
    Board RD-STAR Task Force report. This document specifically outlines the current 2009 STAR
    Program selection process RDs are in the midst of completing. It was revised June 2009.
   Dr. Doug Bogan, chair of the Regional Directors has provided input for the information of this report.
   Dr. Abe Dyzenhaus, chair of the RD Identifying Leadership Subcommittee has provided input for the
    information of this report.
   The RD Identifying Leadership Subcommittee has provided input for the information of this report.
   RDs met July 8, 2009 in Baltimore during which this resolution was voted on.
   Refer to document attached…
    Attachment: 2009 STAR Program Facilitator Selection Plan

    The Regional Directors recommend the following:

         Passed
                                    "Resolved that the Board of Trustees approve the Regional
         Yes – list names           Director 2009 STAR Program Facilitator Selection Plan as
                                    outlined.”
         No – list names

         Abstain – list names


What We Don’t Know:
N/A

Pros and Cons:

Pros:
 This plan supports the STAR Program in an effort to reach out to constituents in need of additional
   assistance from the AGD.

Cons:
 N/A

How it Fits into AGD2010:
 Goal 5 - Other Priorities: AGD will operate more efficiently and cost effectively with engaged, capable
  volunteers at every level.
 Goal 2 - Membership: Membership will be valued and sought out after by all members of the general
  dentistry community committed to excellence.
       o Objective 2.1: Enhance the value of membership
 The STAR Program directly supports Goal 5 and indirectly supports Goal 2. This strategy will help
  achieve these Goals.

Responsible Staff Liaison & AGD member:

Douglas W. Bogan, DDS, FAGD
Chair, Regional Directors 2008-09
(713) 467.3458
dwbdds@aol.com



                                                                                                     Page 49
Cassandra J. Pietrok, DDS
Vice Chair, Regional Directors 2008-09
(402) 330-2243
cass@pacifichillsdental.com

Abe Dyzenhaus, DDS, FAGD
Chair, RD Subcommittee - Identifying Leadership 2008-09
 (718) 446-3219
abedyz@aol.com

Ms. Angela Mckay, CAE
Director, Constituent Services
(312) 423-4332
Angela.Mckay@agd.org




                                                          Page 50
2009 STAR Program Facilitator Selection Plan

                                          AGD Regional Directors
                             2009 STAR Program Facilitator Selection Plan
  This document is a combination of the information from the “RD – STAR Program Overview” and “RD
  STAR Facilitator Selection Plan”, incorporating input from the Board RD-STAR Task Force report. This
  document specifically outlines the current 2009 STAR Program selection process RDs are in the midst of
                                   completing. It was revised June 2009.


This document outlines the 2009 STAR Facilitator Selection Plan and includes the following;
    RD Chair and Identifying Leadership Subcommittee Members
    STAR Facilitator Selection Process
         o STAR Facilitator Plan Timeline
    STAR Facilitator Invitation and Application
    STAR Facilitator Scoring/Selection
    2009 STAR Facilitator Selections


RD Chair and Identifying Leadership Subcommittee Members
2008-09 RD Chair
Dr. Doug Bogan, Region 18

2008-09 RD Subcommittee: Identifying Leadership
Work with staff to continually review and evaluate STAR program and facilitator training. Facilitate new
leader identification and development
Dr. Abe Dyzenhaus, Region 2 (Chair)
Dr. Guy Hanson, Region 11
Dr. Elio Filice, Region 15
Dr. Hank Klein, Region 16
Dr. Grant Hartup, Region 17
* Liaison to Identifying Leadership - Dr. Cassie Pietrok, RD Vice Chair, Region 10


STAR Facilitator Plan – Selection Process
1. A preliminary plan for STAR facilitator selection was identified by the Identifying New Leaders
   subcommittee at the AGD2008Orlando RD Meeting which would name 7 new potential facilitators.
2. Identifying New Leaders subcommittee and current STAR facilitators were approached to name one
   individual they feel would be a successful STAR facilitator. If current facilitators weren’t able to
   identify 7 potential facilitators, the subcommittee would reach out to AGD past presidents. If a sufficient
   pool was not achieved, a call for facilitators would be implemented.
3. The selection process would include nominations, an application process, appointment and training.
4. Per recommendation from the Board of Trustees, the RD Identifying Leaders subcommittee conducted a
   formal “Call for Nominations” in June 2009.
       a. The “call for nominees” was sent to RDs, Board of Trustees, Executive Committee, Division
           Coordinators, Current STAR Facilitators, and Council Chairs asking for additional STAR
           facilitator nominees for the current STAR facilitator selection process.
       b. New nominee names submitted were to receive an invitation and application similar to what was
           sent to the initial group earlier in year.
5. Current applications and new applications will be compiled for review by the RD Identifying Leaders
   Subcommittee
                                                                                                      Page 51
       a. RD Identifying Leaders Subcommittee will submit recommendations upon review of the
           applications.
       b. Final recommendations will be approved by the RD Identifying Leaders Subcommittee for
           presentation in hard copy format to the RDs during the July meeting.
       c. During the July meeting, RDs will review and vote on facilitator recommendations to be
           presented to the Board of Trustees at their July meeting.
       d. A report of recommended facilitators will then be presented in the form of an AIR to the Board of
           Trustees at the July 2009 meeting.
6. Once trained, new facilitators would be paired with an experienced facilitator the first visit they conduct
   to get acclimated with the program.

STAR Facilitator Plan Timeline
 Timeline Phase           Action                                       Status/References
 Dec 2008 Nomination      Final nomination list due to CST             Input from RDs, STAR facilitators,
                                                                       and EC
 Jan/Feb     Application     Send invitation e-mail to nominees        Letter and Application sent via e-mail
 2008                        (via CST) from RD                         on February 13
                             Chair/Subcommittee Chair
 Feb/Mar     Application     Candidate applications due to CST         Applications due March 2
 2009
 June        Nomination2     Formal Call for Nominees sent by          Sent to RDs, Trustees, EC, DCs,
 2009                        email – names due June 15                 Current STAR Facilitators, and
                                                                       Council Chairs
 June        Application2    Send invitation e-mail to nominees        Letter and Application sent via e-mail
 2009                        (via CST) from RD                         on June 15
                             Chair/Subcommittee Chair
 June        Application2    Candidate applications due to CST         Applications due June 22
 2009
 June        Selection       Review applications (subcommittee         All applications will be sent to the
 2009                        to review applications and make           sub-committee June 23
                             selections)
 June        Selection       Submit scores and select facilitators     Facilitator scores to be sent to CST
 2009                                                                  for tallying by June 30. Final
                                                                       selections will be approved by RD
                                                                       Chair
 July 2009 Approval          RDs will review and vote on               Presented in hard-copy format during
                             facilitator recommendations during        RD meeting on July 8
                             July meeting.
 July 2009 Approval          Board will review and vote on             Presented in hard-copy AIR format
                             facilitator recommendations during        during Board meeting on July 12
                             July meeting.
 August      Appointment     Notify applicants of facilitator status   Letters to be drafted and sent via
 2009                        (via CST) from RD                         email to all applicants with
                             Chair/Subcommittee Chair                  notification of status
 Fall 2009   Training        STAR Facilitator Training                 Content, materials, and trainers to be
 (date                                                                 developed by Identifying Leaders
 TBD)                                                                  Subcommittee




                                                                                                        Page 52
STAR Facilitator Invitation and Application

Good afternoon,

On behalf of the Regional Directors Identifying Leadership Subcommittee, please see the letter below from
Drs. Doug Bogan and Abe Dyzenhaus. Please confirm that you have received this email.

Thank you,
Angie

Angela K. McKay, CAE
Director, Constituent Services
Academy of General Dentistry




Dear 2009 STAR Facilitator Nominee,

You have been identified as a demonstrating the qualities necessary to become an AGD STAR program
facilitator. It is for this reason we are asking you to consider joining the STAR Program by applying to be a
STAR Facilitator.

The goal of the STAR Visit program is to assist constituents in strengthening membership, strategic planning
efforts, enhancing communication within the constituent, the dental community and beyond, developing
existing or potential leadership, and other functions of this nature. The program uses trained facilitators, who
are also AGD leaders, who possess expertise in the areas of membership, continuing education,
communication, leadership development, legislation/dental care and strategic planning.

Staff and up to two STAR Facilitators travel to the location of the constituent’s choice for a daylong session
of brainstorming and planning. The current list of STAR Facilitators is made up of AGD officers, trustees,
and council chairs. In order to continue to provide this valuable service to our constituents, we must grow
our pool of STAR program facilitators and rely on the assistance of dedicated leaders such as you to do so.
You have been identified as a possible STAR Facilitator because you are:
     An excellent facilitator (able to assimilate what you hear and draw conclusions for the group)
     Energetic
     Organized and a big picture person
     Knowledgeable of the AGD and how it works

Facilitators will be asked to travel up to six times per year; although AGD staff will work to ensure visits are
spread among all facilitators. Facilitators would be required to attend a STAR training his fall which will
include learning about the program in detail, your role in the program and facilitator training. We personally
encourage you to consider applying to be a STAR Facilitator.

If you accept this invitation and are interested in becoming a Facilitator, please complete the STAR
Facilitator Application and submit it to angela.mckay@agd.org prior to (insert date). The Regional Directors
Subcommittee – Identifying Leadership will review the applications and select up to 7 new STAR facilitators
to join the STAR program. Applicants will be notified of the final selections on (insert date). If you have
questions about the program, please contact Angela McKay, Director, Constituent Services, at
                                                                                                        Page 53
angela.mckay@agd.org or by phone at 888.243.3368 x4332. This will be the only notice you receive
regarding becoming a STAR Facilitator, so please take it with all due seriousness. If you do not respond to
this request by the deadline, we will operate under the assumption that you are not interested at this time.

Thank you in advance for your time and consideration of this request.

Sincerely,
Douglas W. Bogan, DDS          Chair, Regional Directors
Abe Dyzenhaus                  Chair, Regional Directors Subcommittee – Identifying Leadership




                                                                                                     Page 54
                                                  STAR Facilitator Application
                                           Take advantage of the opportunity to share your
                                              knowledge and experience with others!
ACADEMY OF GENERAL DENTISTRY
“The mission of the Academy of General Dentistry is to advance the excellence of general dentistry”

REGIONAL DIRECTORS
“To facilitate the Constituents to advance the value and excellence of general dentistry.”

ABOUT AGD CONSTITUENTS
The Academy has a network of 62 local constituent AGDs comprising more than 700 leaders. These local
constituents represent 35,000 member dentists from the U.S., its territories and Canada and are directed and
managed by member volunteers who give their time and effort to the betterment of the AGD.

Constituents consist of Board of Directors, various councils and committees. Constituent officers are
individuals that have vision, an open mind, sound judgment, knowledge, enthusiasm and creative thinking as
they assist AGD Headquarters in achieving its core purpose and values.

ABOUT THE STAR PROGRAM
The goal of the STAR Visit program is to assist constituents in strengthening membership, strategic planning
efforts, enhancing communication within the constituent, the dental community and beyond, developing
existing or potential leadership, and other functions of this nature. The program uses trained facilitators, who
are also AGD leaders, who possess expertise in the areas of membership, continuing education,
communication, leadership development, legislation/dental care and strategic planning. Staff and up to two
STAR Facilitators travel to the location of the constituent’s choice for a daylong session of brainstorming
and planning.

General Criteria for STAR Facilitators Selection
Be a member in good standing of the Academy of General Dentistry and the local AGD Constituent.
Have been a constituent officer or a member of a constituent committee or council.
Is active in constituent/regional activities and has knowledge of AGD’s structure and programs.
Have participated on AGD councils or committees.
Be able to attend STAR visits by traveling to constituents and regions.

Areas for Consideration In STAR Facilitators Qualifications
CONFLICT MANAGEMENT SKILLS Management Skills                                Recruitment and Retention Skills
Flexibility and Resilience       Mediation/Facilitator Skills               Strategic Vision and Thinking
Goal-Setting Skills              Oral and Written Communication             Team Building Skills
Interpersonal Skills             Skills                                     Technological Skills
Leadership Skills                Problem-Solving Skills

HOW FACILITATORS ARE SELECTED
Approval by Regional Directors
Quality of application
Ability to travel
Facilitation experience



                                                                                                       Page 55
FACILITATOR APPLICATION (PLEASE PRINT OR TYPE)

Name: _____________________________________________________________________________

Address: ___________________________________________________________________________

City: ___________________________________             State: _________        Zip: ____________________

Phone: _________________________________              Fax: ______________________________________

Email: ______________________________________________________________________________


CONSTITUENT OFFICES HELD:
Constituent               Office Held (Title)                            Date of Office




Participation in Constituent Committees:
Constituent                     Committee Name and Position              Date of Participation




AGD Positions Held:
Council/Committee                 Position Held (Chair or Member)        Date of Position




Other Organization Positions Held:
Name of Organization            Position Held (Title)                    Date of Office




Facilitating a STAR visit requires that an individual be calm, patient, be an active listener, be enthusiastic,
have knowledge of running a meeting, be able to lead group discussion, get participants to actively
participate, deal with different personalities, and be able to unify a group.


                                                                                                          Page 56
Please list past experiences in which you have facilitated a meeting in which you used some of the STAR
Facilitator skills listed above.
_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________


Please provide any additional information that you feel would assist the Selection Committee.

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Please complete this application and submit to Angela McKay, Director, Constituent Services prior to
(insert date).

Angela K. McKay, CAE
Director, Constituent Services
Academy of General Dentistry
211 E. Chicago Avenue, Ste. 900
Chicago, IL 60611-1999

888.AGD.DENT, x.4332
312.440.4332 Direct
312.335.3429 FAX
angela.mckay@agd.org




                                                                                                  Page 57
STAR Facilitator Scoring/Selection (actual scoring sheet is done in Excel and will automatically calculate scores).

 SECTION 1                              Ratings                     Name    Name     Name     Name      Name     Name    Name     Name     Name     Total
 STAR Facilitator General Criteria                                  1       2        3        4         5        6       7        8        9        Possible
 (Refer to application and provide score in each area listed below.)
 AGD Constituent                        Very Involved (11-15)                                                                                       15
 Officer, Board or Committee            Involved (6-10)
 Participation                          Little Involvement (1-5)
 AGD Headquarters                       Very Involved (11-15)                                                                                       15
 Participation with EC, Board,          Involved (6-10)
 Regional Director, Division            Little Involvement (1-5)
 Coordinator, Council, Committee,
 Task Force, Other
 Other Organizations                    Very Involved (5-8)                                                                                         10
 Held Leadership Positions or Other     Involved (1-4)
 Participation
 Facilitator Experience                 Very Experienced (14-                                                                                       20
 Lead meetings as Chair, Officer,       20)
 DC, RD, other organizations            Experienced (7-13)
                                        Little Experience (1-6)
 Ability to Travel                      Open to Travel (5)                                                                                          5
                                        Mention of Conflicts (0)
 Total Score Section 1                                              0       0        0        0         0        0       0        0        0        65


 SECTION 2                              Ratings                     Name    Name     Name     Name      Name     Name    Name     Name     Name     Total
 STAR Facilitator Skills                                            1       2        3        4         5        6       7        8        9        Possible
 (Refer to short answers provided in application along with personal experience in working with leader. Answer N/A if no answer was given or you have not
 worked with this leader.)
 Demeanor – calm, patient, listener    Select 1-5 or 2.5 for N/A                                                                                    5
 Enthusiastic                           Select 1-5 or 2.5 for N/A                                                                                   5
 Listening abilities                    Select 1-5 or 2.5 for N/A                                                                                   5
 Ability of running a meeting           Select 1-5 or 2.5 for N/A                                                                                   5
 Lead Group Discussions                 Select 1-5 or 2.5 for N/A                                                                                   5
 Get Participants to Actively           Select 1-5 or 2.5 for N/A                                                                                   5
 Participate
 Deal with Different Personalities      Select 1-5 or 2.5 for N/A                                                                                   5
 Unify a Group                          Select 1-5 or 2.5 for N/A                                                                                   5
 Total Score Section 2                                              0       0        0        0         0        0       0        0        0        40

                                                                                                                                                         Page 58
SECTION 3                               Ratings                 Name     Name     Name     Name     Name      Name     Name     Name     Name     Total
STAR Application – Additional                                   1        2        3        4        5         6        7        8        9        Possible
Information (subjective scoring)
(Refer to short answers provided in application along with personal experience in working with leader. Scores can range from 1-25. Please insert comments
where requested.)
List score based on short answers     (1-25)                                                                                                        25
and personal experience.
List comments under each applicant's name to support score                                                                                          N/A
given for this section.
Total Score Section 3                                             0         0        0         0        0       0         0       0        0        25



STAR Application Total Score                                    Name     Name     Name     Name     Name      Name     Name     Name     Name     Total
                                                                1        2        3        4        5         6        7        8        9        Possible
Total Score Section 1                                           0        0        0        0        0         0        0        0        0        65
Total Score Section 2                                           0        0        0        0        0         0        0        0        0        40
Total Score Section 3                                           0        0        0        0        0         0        0        0        0        25
Total Score                                                     0        0        0        0        0         0        0        0        0        130



SECTION 4                               Facilitator             Scores
STAR Facilitator                        First and Last name     Total
Recommendations                                                 Score
(Fill in this list based on the scores calculated above.)
Facilitator # 1
Facilitator # 2
Facilitator # 3
Facilitator # 4
Facilitator # 5
Facilitator # 6
Facilitator # 7
Facilitator # 8
Facilitator # 9




                                                                                                                                                       Page 59
2009 STAR Facilitator Selections

NOTE: Names of 2009 STAR Facilitators to be added to current pool of facilitators will be inserted
follwing presentation and approval of list during the July 2009 RD meeting in Baltimore.




                                                                                                Page 60
Attachment M: STAR Program and Constituent Outreach Program Applications

STAR Visit Request Application




                                    STAR Visit Request Application

The STAR program seeks to provide strategic and tactical assessment and response to constituents
demonstrating a need for assistance or intervention. STAR consists of a series of customized components
including:
     identification of constituent areas for development and analysis of constituent issues/concerns,
       based on pre-visit assessment surveys
     an in-person session facilitated by AGD STAR Facilitators and an AGD Staff Liaison with
       constituent leadership
     development of a constituent action plan agreed upon during the visit that is distributed to
       constituent leadership and followed up on 30, 90, 180, and 210 days after the visit.
     follow up support via e-mail, mail or conference call, as needed.

The STAR program is designed to assist constituents in strengthening membership or strategic planning
efforts, enhancing communication within the constituent, the dental community and beyond, developing
existing or potential leadership, or other functions of this nature.

Sessions run a minimum of one day in length (seven hours). AGD Headquarters pays for ALL expenses
of the STAR team (2 Facilitators and 1 AGD Staff liaison). The constituent secures the use of and pays
for all expenses associated with a meeting facility, meals and refreshments, and any costs incurred by its
leaders.

DIRECTIONS: Complete and submit the request application to AGD Headquarters at least 180 days
before you expect to schedule an upcoming STAR Visit. A needs assessment survey will be sent to your
constituent’s President, President Elect, Secretary, Treasurer, Membership Chair, and Staff person, if
applicable, in addition to other officers/members attending the visit and must be completed at least 30
days prior to the scheduled visit.

Constituent Name:

Region:

Contact Information:

Name of officer completing the form:

Officer title:                                                        Date:

Officer’s address:

Telephone:                                           Officer’s fax:
                                                                                                   Page 61
E-mail:

Name of the city where the STAR Visit is anticipated:

List three (3) possible dates for your STAR visit. (Please try to schedule them at least 6 months in
advance in order to give the STAR Facilitators plenty of lead time):
             1st Choice
             2nd Choice
             3rd Choice

The meeting must last a minimum of seven (7) hours. Please indicate the most likely schedule that would
meet your needs.
           8:00 AM – 4:00 PM
           8:30 AM – 4:30 PM
           9:00 AM – 5:00 PM
           Other

Please list the names and titles of the leaders/members expected to attend the visit. Consider inviting a
current dental student or recent graduate.
Name                                                 Title




Anticipated Emphasis requested during visit: (Please prioritize by rating 1-7 where needs are most
requested with 1 = most need, 7 = least need)

___       Communications                                  ___    Leadership Development

___       Continuing Education                            ___    Legislative/Dental Care

___       Governance                                      ___    Membership

___       Strategic Planning                              ___     Other ___________________


 Constituent Outreach Program Request Application




                        AGD Constituent Outreach Program Request Application

                                                                                                       Page 62
As part of the Constituent Outreach Program, Academy of General Dentistry (AGD) staff is available
to attend your next constituent board or leadership meeting to discuss AGD constituent leader
programs and resources. The Constituent Outreach Program provides onsite in-depth demonstrations
and training of the resources available to constituents. This program consists of components which
include:
     an in-person training and demonstration of constituent leader resources and tools conducted by
        a member of the AGD Constituent Services Team (CST) or other AGD staff member,
     an overview of AGD Constituents section of the Web site (including Constituent Web pages),
     information about the Leader Collaboration Center (LCC) sites and options for constituent use,
     customized instruction on applications and tools as determined by constituent leader and AGD
        staff in advance of the meeting,
     follow-up support and resources provided via e-mail and telephone, as needed.

AGD Headquarters will cover expenses (air, ground and meals) for staff to attend your function. The
constituent will be asked to secure space for the meeting as well as offer an internet connection and
LCD projector/screen for the training and demonstration. If your constituent is interested in this
program, please complete this form at least 120 days prior to the meeting date. Questions? Call
888.243.3368 ext. 5405.

Please complete the following information:

   1. Constituent name:

   2. Date of event:                                         Type of event:


   3. Location of event (City and State):

   4. Constituent Contact name for event:

   5. Contact e-mail                                     and phone:

   6. Airport closest to event:

   7. Name of meeting site (hotel, resort, etc.):

   8. Time the event begins and ends:

   9. Time AGD Headquarters staff should arrive:

   10. Time AGD Headquarters staff can depart:
   11. Time AGD Headquarters staff appears on agenda or program:


   12. If applicable, include specific topics you would like staff to review:




                                                                                  Page 63
Submit your request to CST at (fax) 312.335.3429 or (e-mail) constituentservices@agd.org.




                                                                           Page 64
Attachment N: Student, Resident and Recent Graduate Constituent Resources

Membership Chair (Student Initiatives) / Student Member Chair New!
This new section of the Web site houses positions descriptions, tips, and tools for constituent and
student leadership positions working to enhance student initiatives at the local level. The AGD
encourages constituents with a dental school to name leaders in these positions as those experiencing
the most success are utilizing multiple, dedicated volunteers to coordinate efforts with this group.

The Membership Chair (Student Initiatives) position should be assigned to doctored leaders who work
primarily with students or in dental schools. The Student Member Chair position should be assigned to
student leaders who are still in school. The FellowTrack Program Coordinator should be assigned to a
specific volunteer who will organize this important student program from year to year.

All forms, templates and resources pertaining to students and residents previously found on the
Membership Chair position page of the Web site have been moved from and are now located here.
This includes applications, fliers sample letters and power points. This page also offers new documents
to help with student leadership and membership development. These include but are not limited to:

Constituent Student Development Resources
        Leadership Conference Student Panel Discussion Recap

FellowTrack Programs
       FellowTrack CE Submission Roster Template

Lunch-N-Learns
       Tips-n-Tricks
       AEGD and GPR Program Directory
       American Student Dental Association Contact Sheet

FellowTrack Program Member Forum - This Forum was created so members who are currently
running a dental student focused FellowTrack Program can share ideas and best practices with those
trying to launch one. Working in tandem with the new page above, the site offers templates, example
documents and important links to help make a constituent FellowTrack Program a success. There is
also a discussion board so leaders can share ideas and best practice.

Student and Recent Grad Initiatives Best Practices – The section is meant to generate ideas and
save constituent leaders time from re-inventing the wheel through utilization of samples and templates
that can be adapted to fit the constituent’s needs. The page now contains a new section devoted to
testimonials and templates pertaining to student, resident and recent graduate initiatives. Visit this area
often to see what other constituent are doing to generate success with students and new dentists.

New Constituent Reports, Current List of Student Members - This report lists student members
assigned to a constituent as of the previous month. The report provides address, telephone, fax, e-mail,
join date, paid through date, AGD ID and member type. Accessing a current roster of student members
will help constituents who are organizing a FellowTrack Program CE Submission Roster, looking for
Senior Student Dental Award candidate or are holding a recruitment event.


                                                                                      Page 65
Attachment O: Constituent Leader Resources Workshop




Constituent Leader Resources Workshop
                                  Friday, July 10, 2009
                                    3:00pm – 5:30pm

3:00   Welcome and Introductions (Nicole Harris)

3:05   AGD Staff Overview and Contacts (Nicole Harris/Jimmy Weinland/Seneshia Phillips)
       CST roles and brief overview of other departments via Web site listing

3:10   Leader Collaboration Center (LCC) Sites (Nicole Harris / Jason Paganessi)
       Overview - Constituent President/Executive LCC and Constituent Leaders Town Hall LCC
       Options for Constituent Use
       Using and setting up alerts

       AGD Web site - Constituent Section
3:15   Constituent Web Sites (Nicole Harris/Jason Paganessi)
              Web master Toolkit and New CE Database
3:25   Regional Directors (Nicole Harris)
3:30   Positions and Duties
              General Overview and Presidents, Treasurers, Executive pages (Nicole Harris)
              CE Chair/Corporate Sponsors/Speakers Bureau (Christine Odway)
              Editors Program (Cathy McNamara)
              Membership Recruitment and Retention Strategies (Cathy Kraus)
              Student Membership Chair Resources (Jimmy Weinland)
              Public Information Officers Program/VOCUS (Sue Urbanczyk)
              Legislative/Capwiz (Dan Buksa)
4:10   Headquarter Services
              Important Dates and Forms                            Marketing Tools
              Services and Tools                                   Constituent Best Practices
              Administrative Tools
4:25   AGD Briefings E-newsletter

4:25   STAR and Constituent Outreach Program Overview

4:30   Round Table Discussion – Common Obstacles and Best Practices
       Attendees will share common obstacles and discuss best practices on the following topics;
       Advocacy              Continuing Education           Membership
       * Volunteer table leaders and note takers will be requested

5:10   Round Table Discussion Reports – Sharing Highlights



                                                                                 Page 66
5:25   Wrap-up/Leadership Q&A




                                Page 67
Attachment P: RD Subcommittee Assignments/Goals

                                    2008-09 AGD Regional Director Subcommittee Assignments/Goals
                                                        (Revised March 2009)

RD Subcommittee: Advocacy
Subcommittee Chair/Members
Dr. Susan Bordenave-Bishop, Region 8 (Chair)
Dr. Samer Shamoon, Region 9
Dr. Mark Donald, Region 12
Dr. James Thompson, Region 13
Dr. Patrick Shepherd, Region 20
* Liaison to Advocacy - Dr. Doug Bogan, RD Chair, Region 18
Goals created following November 2008 RD Meeting

Encourage advocacy within constituents and organized dentistry.
1. Encourage attendance of Constituent Legislative Chairs at the AGD Government Relations Conference.
2. Encourage RD's and Legislative Chairs to assist Access to Care Task Force with their Dissemination Plan of the AGD White Paper within their Region.
3. Support the RD recommendation to BOT for the formation of an AGD PAC.
4. Assist and encourage Constituent Legislative and Dental Care Chairs to publish a brief quarterly Advocacy report demonstrating what "AGD does on
   behalf of the General Dentist", modeled after the Michigan AGD Advocacy publication.

RD Subcommittee: Leadership Training
Subcommittee Chair/Members
Dr. Elizabeth Clemente, Region 4 (Chair)
Dr. John Kokai, Region 3
Dr. Connie White, Region 6
Dr. Hans Guter, Region 7
* Liaison to Leadership Training - Dr. Doug Bogan, RD Chair, Region 18
Goals created following November 2008 RD Meeting

Work with staff to develop and approve the outline, communication plan, and to pursue outside funding for the 2010 Leadership Conference.
1. Define how we intend to reach "all levels of leadership training" within the AGD. Evaluate the existing format and make recommendations to enhance
   future conferences.
2. Develop a strategic marketing plan. Since dentists are "booking out" 6 months in advance, it is extremely important that notice be given to constituents
   and leaders at least a year out to "plan" for a leadership conference. We have many opportunities to market.

                                                                                         Page 68
    Email blasts to constituent leaders
    Marketing/notices in AGD Impact, on Web site, at AGD annual meeting, and in constituent leadership tools.
    The easier you make the registration process and the more notice you give, the better your results.
3. Develop a rational and formulate a budget proposal that includes options for ongoing leadership development training.
    Work with AGD staff to effectively control costs through procurement of exhibitors and sponsorship.
    AGD leaders could help by making the name of the AGD contact easily available. Perhaps distributing simple business cards to AGD leaders in
      the AGD AM registration packets might be a means of distributing this information.

RD Subcommittee: Identifying Leadership
Subcommittee Chair/Members
Dr. Abe Dyzenhaus, Region 2 (Chair)
Dr. Guy Hanson, Region 11
Dr. Elio Filice, Region 15
Dr. Hank Klein, Region 16
Dr. Grant Hartup, Region 17
* Liaison to Identifying Leadership - Cassandra J. Pietrok, RD Vice Chair, Region 10
Goals created following November 2008 RD Meeting

Facilitate new leader identification and development
1. Review and evaluate entire STAR Program.
    Description of the program and what it will accomplish for the AGD
    How it will work, including reasonable goals for this program
    Determine the ideal number of STAR facilitators and applicable training
    Process of communicating changes, progress, and effectiveness after a STAR visit.
2. Review current interactions between newly awarded Fellows and Masters Awardees and RD’s/ constituents leaders before, during, and after the Annual
   meeting.
    Provide suggestions for significantly improving quality of interactions as well as increasing ability of constituents to recruit from their newly
        awarded Fellows and Masters Awardees for future leadership positions.
    Include one or two innovative approaches as well as determining current ‘best practices’.
3. Annually, identify new leaders in our respective regions and promote attendance by future leaders to the Leadership Conference & Annual Session:
    Using Call for Volunteers, as well as the recommendations of constituent leaders, each Regional Director shall be responsible for identifying a
        minimum of three (3) new leaders per year per region.
    With these new leaders identified, the Regional Director shall promote and facilitate attendance by these future leaders at our two annual events-the
        Leadership Conference and the Annual Session. These future leaders shall be identified to the Trustee and the AGD President-Elect by means of a
        letter of recommendation, introducing the future leader to those at the organizational level. Attendance at the Leadership Conference by at least one
        identified new leader from each region with the total recommended regional attendance equal to the number of delegates allotted to that region.
4. Suggest ways for constituent leader resources Web site use, ease of use, content. Work with staff to enhance basic training presentation and
   personalized welcome for each new leader.

                                                                                          Page 69
RD Subcommittee: CE/Administration
Subcommittee Chair/Members
Dr. Carol Wooden, Region 19 (Chair)
Dr. Ron Sawyer, Region 1
Dr. J. Christopher Harvan, Region 14
Dr. George Shepley, Region 5
* Liaison to CE/Administration - Dr. Cassandra J. Pietrok, RD Vice Chair, Region 10
Goals created following November 2008 RD Meeting

1. Constituent of the Year Award/Universal Award Application:
    Annually review Universal Award Application and Constituent of the Year Award to ensure full implementation and success.
    Annually evaluate the accuracy and timeliness of the questions on the application.
    Annually verify COY winners and the accuracy of the notifications to those winners.
    Work with staff to find ways to ensure more participation from the constituents to fill out the UAA (or at least part of it) to have an increase in
      participants each year until 75% of the constituents fill out some section of the UAA application and 65% fill out the COY section.
    With staff, develop and implement a marketing plan with specific goals to accomplish “d” above.
    Develop with staff, for the constituents, a “how to” manual regarding records and materials to keep and ways to make filling out the application an
      easier process.
    Ensure all councils and committees applications remain current and valid.
2. Continuing Education:
    Assist, as needed, the constituents to find, develop, implement, and manage continuing education courses.
    Assist the constituents, if needed, to develop and maintain an Intrastate PACE committee.
    Identify resources for successful CE to the constituents:
      a. The RD, taking into consideration that constituents of different sizes and sophistication may have differing needs, will identify the constituent’s
           goals through annual planning and assist them in understanding the resources available for CE opportunities within the AGD. This includes
           (but not limited to): AGD Speaker’s Bureau, SpeakEasy, AGD alliances, AGD Meeting Planning Resources, and AGD Constituent Services
           Team (CST)
      b. The RD will act as a conduit of information regarding AGD constituent and member concerns over various CE issues.
               o This will include CE recording issues, PACE issues, and working with the constituent Executive Directors to resolve other CE
                    problems and concerns. The RD will publicize to the leaders and members in their region that they are willing to perform this function.
               o RDs will share their experiences, ideas, and victories with other RDs so that the benefit of new ideas and novel methods that are
                    working for one region may be shared with other regions.
               o The RD will assist, if it is the region’s/constituent’s preference, to facilitate an opportunity to work with other constituents/regions to
                    put on CE meetings. They may also work to help the constituents collaborate with businesses, sponsors, other dental organizations, or
                    schools to put on courses.
      c. The RD will encourage development of Fellows and Masters in their constituents and/or regions.
               o This can be done by encouraging and acknowledging these accomplishments.

                                                                                         Page 70
                o   Encourage FellowTrack and MasterTrack programs be established or expanded in AGD constituents or through multi
                    constituent/regional collaborations
3. Administration:
    Along with staff, develop a valid and useable evaluation system for RDs to evaluate themselves and for staff, Trustees, EC to evaluate the RDs
      performance.
    Along with staff, develop a valid reporting system for the constituents to report to the RD on a regular basis their progress, problems, questions,
      etc.
    Along with staff, develop suggested protocol for improving effective communication between RDs and: Officers, Trustees, Staff, Councils and
      committees, and Constituents and components.
    Along with staff, develop and implement a procedure for the review of all RD subcommittee’s current and future activities and responsibilities
      making sure they are in line with the AGD 2010 or any replacement strategic plan.
    Along with staff, develop a manual or other training device for the constituents to identify CE opportunities, speakers, etc.
    Annually, evaluate the reports to the Board of Trustees to make sure the information is concise, useful, and timely.




                                                                                         Page 71
Attachment Q: PAC AIR
                                            Resolution 314

       “Resolved, that the AGD create a federal Political Action Committee (PAC) effective
                                         immediately.”

                                           Action Item Report
                          Creation of an AGD Political Action Committee (PAC)

Prepared by: W. Mark Donald, DMD, FAGD, Regional Director, Region 12

Date of Report: June 1, 2009

Staff Resources: 20 hours of staff time to review Board minutes, draft survey, create survey, transmit
survey, communicate with Region Directors and LGA, analyze survey results, compile survey results
(20 hours x $50.00 = $1000 staff time). Moving forward, it is estimated that one staff person will need
to spend approximately 5 hours per week during the start up period and increasing to 18.75 hours per
week at maturity administering the PAC.

Total Financial Cost:
$0
NOTE: All costs of administering the PAC will be borne by the PAC; no AGD funds will be ever used.
However, in its nascence, there will be staff time – approximately 10 – 20 hours per week which will
be covered through the normal staff budget. As the PAC reaches maturity in several years, all staff
time inclusive of benefits will be covered by the PAC. As an aside, it is estimated that start up costs
(for legal review costs and other administrative fees) will be around $6,000, but to reiterate, this
amount will come from contributions.

Budget Ramifications: There are no budget ramifications.

Action/Timeline: Vote by the 2009 HOD and immediate implementation.

Resolution:

BOARD MAKES NO “Resolved, that the AGD create a federal Political Action
RECOMMENDATION Committee (PAC) effective immediately.”

Y – Boryc, Botko,
Comisi, Cooley,
Cordero, Dalla Lana,
Edgar, Gamble,
Ghareeb, Harunani,
Heyamoto, Lloyd,
Mancuso, Mayher,
Sherwin, Sherwood,
Winland

a - Brown, Cole, Elias,

                                                                                   Page 72
Halpern, Meredith,
Smith

A – Garrett, Knowlton,
Scheitler, Thompson

N/A – Jones

Introduction:
During the November 2008 Regional Directors (RDs) meeting, the RDs discussed and unanimously
(19-0) supported the resolution brought forth by Dr. Mark Donald to form an AGD PAC. The Board,
at its winter 2009 meeting, referred the resolution to the Legislative and Governmental Affairs Council
(LGA) and the RD’s for further consideration.

LGA voted to support the creation of a PAC by a 7-1 vote. The RD’s reaffirmed their support. The
Board of Trustees (Board), at its spring 2009 meeting, referred the resolution to the RD’s for further
consideration inclusive of surveying the AGD membership about its opinion.

A survey was sent out to the AGD membership, with results reported herein. This resolution is
submitted directly to the HOD pursuant to the Rules of Procedure for Conducting the Reference
Committee Hearings and Business of the AGD House of Delegates.

Necessary Information:
 The RDs agreed (via vote on the LCC) to recommend the following resolution:

Passed                   Resolved, that the AGD create a federal Political Action
                         Committee (PAC) effective immediately.
Yes – Hanson,
Shepley, Clemente,
Donald, Dyzenhaus,
Guter, Harvan,
Sawyer, Shamoon,
White

No – Wooden

Abstain – Bogan,
Bordenave-Bishop,
Filice, Hartup, Klein,
Kokai, Pietrok,
Thompson

   The Regional Director’s Advocacy subcommittee has reviewed and approved this report.
   According to Politics (Campaigns & Elections) Magazine, stated that there is an increase in the
    number of federal PACS, with 4,611 registered with the Federal Election Commission (FEC) as of
    January 1, 2009, which is a 9% increase from the 4,234 registered as of January 1, 2008. Dr.
    Steven Billet, of George Washington University stated that PAC’s “remain a critical tool for
    activists.” (Politics, April 2009, at page 12.)

                                                                                    Page 73
   On Friday, May 15, 2009, a five question survey was sent out via e-mail to all U.S. AGD members
    with e-mail addresses on file; the survey was kept open for two weeks, closing on Friday, May 29,
    2009. Three questions were specific to a PAC, one asked about an advocacy fund, and the fifth
    was open commentary.
   57.2% of AGD members support the creation of a PAC. (32.8% were opposed and 10% were
    not sure.) According to AGD’s marketing department, which issued the survey, there are enough
    responses (1361 on Q1; 1357 on Q2; 1359 on Q3) to be even more accurate than the industry
    standard, which is a 95% confidence interval with a 5% margin of error. In fact, the number of
    respondents allows the results of this survey to be reported at a 99% confidence level with a 3.4%
    margin of error, which makes it more accurate than the industry standard.
   50.4% of AGD members stated that they would contribute to AGD PAC. (37.4% said they
    would not and 12.2% were unsure.) According to Sagac Public Affairs (a PAC consulting firm),
    the average contribution to a PAC is $345 and 19% of an organization’s members make
    contributions. According to the American Society of Association Executives, at its inception, a 5-
    10% member contribution level is expected. According to Rob Gazolla of Democracy Data, a 50%
    contribution level is a very strong number and much higher than many associations.
   50.2% of AGD members stated that a PAC would add value to their AGD membership.
    (40.4% said it would not, and 9.4% were unsure.)
   AGD has received several unofficial communications from the American Dental Association
    (ADA) leaders and members stating that if AGD forgoes the creation of its own PAC, a non-voting
    AGD representative would be appointed to the ADPAC board, similar to the arrangements made
    for the endodontists, periodontists and dental assistants.
   The American Academy of Oral and Maxillofacial Surgeons (AAOMS), the American Academy of
    Pediatric Dentistry (AAPD) and the American Association of Orthodontists (AAO) all have their
    own PACS, as does the American Dental Hygiene Association (ADHA).
   From a procedural standpoint, a simple vote by the HOD creating a PAC would suffice without
    inclusion in AGD Bylaws. Member contributions to a PAC are not tax-deductible.
   The AGD President, with approval of the AGD Board, would appoint the Board of Directors of the
    AGD PAC, similar to council and committee appointments. (See attachment for additional
    information.)
   For information on the Goals/Mission of AGD PAC as well as proposed sample governing
    documents, please see attachment.

What We Don’t Know:
 How will members who do not support the creation of a PAC react?
 Will there be sufficient AGD volunteers to promote and raise funds?

Pros and Cons:
Pros:
 This would be a clear statement to AGD members and prospective members that AGD is the voice
   of the general dentist.

Cons:
 The American Dental Association has unofficially communicated to AGD that it does not support
   AGD’s effort to create its own PAC.

How it fits into AGD2010:
 AGD will be the recognized voice of general dentistry.

                                                                                  Page 74
        o Increase the advocacy for issues of interest to general dentists to legislators, regulators, and
            third party payers.
        o Increase recognition by the public and the dental profession that the role of the general
            dentist is the primary oral health caregiver and coordinator of dental treatment.
        o AGD will become the “go-to” organization on general practitioner-related issues.
   The AGD will be operating more efficiently and cost effectively with engaged capable volunteers
    at every level.

Responsible volunteer:

W. Mark Donald, DMD, FAGD
Regional Director, Region 12
P 662.773.8304
Mdonald@Telepak.net




                                                                                      Page 75
Attachment R: Advocacy Fund AIR

                                           Resolution 315

               “Resolved, that the AGD create a Legal Defense & Advocacy Fund.”

                                        Action Item Report

                          Creation of a Legal Defense & Advocacy Fund

Prepared by: W. Mark Donald, DMD, FAGD, Regional Director, Region 12

Date of Report: June 1, 2009

Staff Resources: 1 hour staff time to communicate with Regional Directors (RDs) and draft this
report. For implementation purposes, an estimated time of 2 hour for marketing and membership to
include contribution information on a dues statement and an estimated 1 hour per week for the Finance
Department to maintain a separate account. Additional time will be needed for Finance to discuss
implementation with the bank and auditors.

Total Financial Cost:
$900 per year in legal and accounting expenses, estimated.

Budget Ramifications: $900

Action/Timeline: Vote at the HOD with immediate implementation and solicitation scheduled for the
2010 dues year.

Resolution:

 BOARD                  “Resolved, that the AGD create a Legal Defense & Advocacy
RECOMMENDS              Fund.”
ADOPTION
Y –Botko, Brown,
Comisi, Cooley,
Cordero, Dalla Lana,
Edgar, Elias,
Ghareeb, Halpern,
Harunani, Heyamoto,
Mayher, Meredith,
Sherwin

a - Boryc, Cole,
Gamble, Lloyd,
Mancuso, Sherwood,
Smith, Winland


                                                                                 Page 76
A – Garrett, Knowlton,
Scheitler, Thompson

N/A – Jones

Introduction:
In conjunction with the discussion about the creation of a political action committee (PAC), there has
been discussion by the Legislative and Governmental Affairs (LGA) Council, the Regional Directors
(RDs), and the Board of Trustees (Board) about the creation of a separate AGD fund which could be
used in a variety of ways to advance AGD’s advocacy goals. Some members of the AGD Board of
Trustees have suggested this fund as an alternative to an AGD PAC. The intent of this resolution
however is for the funds creation to be in addition to the PAC.

It is anticipated that this fund could be used for actions like pursuing litigation against state dental
boards which issue regulations that impinge upon the general dentist’s right to practice, or to assist
other organizations in this effort. Lobbying and general advocacy expenses would also be covered.
Examples of recent activities of the AGD that could have been covered by such a fund were the AGD’s
legal expenses in Colorado when the dental board issued a regulation mandating a burdensome
disclaimer be included in the advertising of dental credentials such as AGD Fellowships or Mastership
or the cost of an amicus curie brief submitted by AGD in California (advertising of credentials issue).
In the future, such a fund could be used potentially for assistance to the American Academy of Implant
Dentistry (AAID) in its litigation efforts in Florida (also advertising of credentials issue) The fund
could also be used for things like state level lobby days. Theoretically, the fund could be even used on
the federal level for lobbying expenses and the AGD Government Relations Conference.

Necessary Information:
 The RDs agreed (via vote on the LCC) to recommend the following resolution:

Passed                     “Resolved, that the AGD create a Legal Defense &
                           Advocacy Fund.”
Yes – Hanson, Shepley,
Clemente, Dyzenhaus,
Guter, Harvan, Sawyer,
Shamoon, White, Wooden

No – Donald

Abstain – Bogan,
Bordenave-Bishop,
Filice, Hartup, Klein,
Kokai, Pietrok,
Thompson

   The RD Advocacy subcommittee has reviewed and approved this report.
   According to AGD’s legal counsel, voluntary contributions to a 501c-6 are not deductible, but dues
    are deductible as an ordinary and necessary business expense. For instance, if AGD upped the dues
    by $5 or $10 per member and said that the increase would go into an advocacy fund, that amount
    would then be deductible as a necessary business expense because a dentist has to pay it to join

                                                                                   Page 77
    AGD. However, if AGD were to pursue that route, the portion of the fund spent on the support of
    or opposition to legislation or regulation may or may not be tax deductible at the state level,
    depending upon the member’s state. (The HOD is not being asked in this AIR to raise dues; this
    statement is purely informational)
   Also according to AGD’s legal counsel, voluntary contributions made to a legal defense/advocacy
    fund of a 501c (6) are most complicated. Counsel, not providing legal advice to individual
    members, advises that such contributions are not tax deductible. Counsel recommends consultation
    with a qualified and appropriate tax counsel within the member’s jurisdiction.
   The AGD Board would approve of any and all expenditures from a Legal Defense & Advocacy
    Fund.
   On Friday, May 15, 2009, a five question survey was sent out by email to all U.S. AGD members
    with email addresses on file with the AGD; the survey was kept open for two weeks, closing on
    Friday, May 29, 2009. Three questions were specific to a PAC, one asked about an advocacy fund,
    and the fifth was open commentary. According to that survey, 63.7% of members support the
    creation of such a fund. (28.5% oppose such a fund and 7.8% are unsure.)

What We Don’t Know:
 We don’t know what issues will arise and how the Board will vote to utilize the fund.
 We don’t know how much money members will contribute to a special fund.
 We don’t know if having a legal defense & advocacy fund will need to be subsidized by other
  AGD funds if the cost of a necessary activity is more than the amount in the account.

Pros and Cons:
Pros:
 This would be a clear statement to AGD members and prospective members that AGD is the voice
   of the general dentist.
 Some specialty and other special interest organizations within dentistry maintain legal defense
   funds to protect their interests.
 AGD would have financial resources to assist in advocacy efforts at the state level..

Cons:
 There is the possibility that fund usage requests from constituents will exceed the amount of
   available funds.
 There is ambiguity as to how oversight of the administration of the funds would occur once a check
   is cut from the AGD to the requesting entity.

How it fits into AGD2010:
 AGD will be the recognized voice of general dentistry.
       o Increase the advocacy for issues of interest to general dentists to legislators, regulators, and
           third party payers.
       o Increase recognition by the public and the dental profession that the role of the general
           dentist is the primary oral health caregiver and coordinator of dental treatment.
       o AGD will become the “go-to” organization on general practitioner-related issues.
 The AGD will be operating more efficiently and cost effectively with engaged capable volunteers
  at every level.

Responsible Staff Liaison & Council/Committee Chair:


                                                                                     Page 78
W. Mark Donald, DMD, FAGD
Regional Director, Region 12
P 662.773.8304
Mdonald@Telepak.net




                               Page 79
Attachment S: Quarterly Advocacy Report

What is the AGD doing on behalf of the General Dentist in 2009?

The AGD has retained a new Washington lobbyist firm, Washington Strategic Consulting (WSC),
which came on board with the AGD officially on January 1, 2009. WSC has been serving as the
AGD’s eyes, ears and voice in our nation’s capitol, representing the AGD on various legislative
coalitions while lobbying for and monitoring issues of importance to general dentists and their patients.
The AGD’s 2009 Federal Agenda has been created and will be lobbied on by the AGD’s Legislative
and Governmental Affairs (LGA) Council. The agenda consists of three components:

       I.      Supports increased funding for Title VII health professions programs and other oral
               health care and dentistry-related public health, professional training, and research
               programs within the Department of Health & Human Services (HHS).

       II.     Urges the U.S. Congress to pass various oral health care and dentistry-related bills
               aimed at improving access to dental care and addressing dental public health crises.

       III.    Advocates for various statutory and regulatory changes aimed at improving access to
               dental care for underserved populations.

On March 14, the AGD Implantology Task Force convened in Chicago to put the finishing touches on
the Educational Objectives for the Provision of Dental Implant Therapy by Dentists, which was
approved by the AGD’s Board of Trustees and will be considered at the 2009 House of Delegates. The
nine general dentists from across the nation, each with substantial experience related to dental implant
therapy, engaged in open debate and worked tirelessly to produce the document. The Educational
Objectives provide guidelines for educational providers to use to develop curricula that will adequately
prepare all dentists, regardless of generalization or specialization, to provide safe and appropriate
dental implant therapy. The guidelines do not purport to define the curricula.

AGD held its third annual A Great Dentist Goes to Washington government relations conference on
Monday – Tuesday, March 9-10 in Washington, DC with nearly 60 attendees from across the nation.
Conference attendees completed almost 110 meetings with the offices of their Members of Congress
and Senators, in some cases having the opportunity to meet with the legislators themselves! Members
asked lawmakers for continued funding for Title VII residency programs; they shared the AGD’s
White Paper on Access to Care and the solutions presented in it; and mentioned the AGD’s support of
the Federal Dental Emergency Responders Act and the Meth Mouth Prevention and Community
Recovery Act.

On Tuesday, March 10, AGD hosted a breakfast on Capitol Hill where Dr. David Halpern presented
Senator Cardin with the AGD’s Legislator of the Year Award; Dr. Paula Jones presented Senator Thad
Cochran with an Appreciation Award; and Dr. Fares Elias presented Congressman Dingell with an
Appreciation Award.

A new tool has been created to inform members on issues that are affecting dentists in their state.
Members may view regulatory and legislative activities being tracked by AGD for their state,
including a synopsis of the bill or regulation and its current status. The new map can be found on the
AGD web site at: http://www.agd.org/issuesadvocacy/hotissues/activity/.


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The AGD Access to Care Task Force, which developed the White Paper on Increasing Access to and
Utilization of Access to Oral Health Care Services reconvened and began its work on devising the
legislative and public dissemination plan to implement the access to care solutions set forth in the
White Paper. As part of the dissemination plan, a letter signed by AGD President Dr. Jones and AGD
LGA Chairman Dr. Myron Bromberg along with an executive summary was sent to all 535 Members
of Congress and US Senators. Additionally every state legislative chair has been contacted and asked
to inform their state legislative chambers’ health committee chairpersons about the solutions proposed
in the White Paper as access to care is considered at the state level.

                           For more information, please visit www.agd.org




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Attachment T: 2010 Leadership Conference Budget

Budget Detail
Budget Year: 2010
            DRIVER                    UNITS    RATE       BUDGET       DESCRIPTION
MONTH
530 Administration
 832 Leadership Conference
  350 Development and
Relationship Management
   4800 Sponsorships
            General                     1.00          -   -35,000.00   LC Sponsorships
November                                       35,000.0
                                                      0
   4800 Sponsorships Total                                -35,000.00
  350 Development and                                     -35,000.00
Relationship Management Total
  420 Meeting Services
   5310 Professional Services
November General                        1.00   2,500.00     2,500.00   Professional photographer fee. 2008
                                                                       actual was $2,500.
November   General                      1.00   2,500.00     2,500.00   Meeting binders/padfolios. 2008
                                                                       actual was $2,500.
   5310 Professional Services Total                         5,000.00
   5400 Event Fees
November General                        1.00    200.00       200.00    Gratuities to hotel staff
   5400 Event Fees Total                                     200.00
   5410 Hotel/Facility
November General                        1.00   2,500.00     2,500.00   Meeting room rental
   5410 Hotel/Facility Total                                2,500.00
   5420 Food and Beverage
November Breakfast - Meeting at a     350.00     45.00     15,750.00   Breakfast Friday/Saturday
           Hotel
November Lunch - Meeting at a Hotel   350.00      60.00    21,000.00   Lunch Friday/Saturday
November Break - Meeting at a Hotel   350.00      25.00     8,750.00   Break Friday/Saturday
November General                        1.00   10,000.0    10,000.00   Reception Thursday or Friday; B&F cut
                                                      0                in half
   5420 Food and Beverage Total                            55,500.00
   5430 Audiovisual and other
Event Equipment Rentals
November General                        1.00   15,500.0    15,500.00   AV for Gen Sessions/breakouts. 2008
                                                      0                actual was $15,200
   5430 Audiovisual and other                              15,500.00
Event Equipment Rentals Total
   5450 Other Event Fees
November General                        1.00   1,500.00     1,500.00   LC signage. 2008 was $1,400
   5450 Other Event Fees Total                              1,500.00
   5813 Staff-Meals and
Entertainment
November Staff Meal Allowance           4.00     50.00       200.00    2 staff @ 2 nights
   5813 Staff-Meals and                                      200.00
Entertainment Total
   5814 Staff-Hotel

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November Standard Hotel                2.00    250.00       500.00    2 staff at 2 nights
   5814 Staff-Hotel Total                                   500.00
   5816 Staff-Other
November Staff Gratuities              8.00       5.00       40.00    2 staff @ 2 nights gratuities for hotel
                                                                      staff
   5816 Staff-Other Total                                     40.00
  420 Meeting Services Total                              80,940.00
  510 Governance Expense
Management
   5712 Speaker Honoraria
November General                       1.00   10,000.0    10,000.00   Professional facilitators - 2008 was
                                                     0                $20K
   5712 Speaker Honoraria Total                           10,000.00
   5721 Non-Staff-Air
November                              24.00    395.00      9,480.00   Air for facilitators [professional/AGD
                                                                      leaders]; Board; EC; Photographer(s);
                                                                      Board taken out per B&F
   5721 Non-Staff-Air Total                                9,480.00
   5722 Non-Staff-Ground
November Parking                      83.00     25.00      2,075.00   4 days parking for facilitators
                                                                      [professional/AGD leaders]; Board;
                                                                      EC; 3 days for Photographer(s); 2 days
                                                                      for RDs; Board taken out per B&F
November   Ground Transp. excludes    24.00     75.00      1,800.00   Ground for facilitators
           parking                                                    [professional/AGD leaders]; Board;
                                                                      EC; Photographer(s); Board taken out
                                                                      per B&F
   5722 Non-Staff-Ground Total                             3,875.00
   5724 Non-Staff-Hotel
November                             138.00    250.00     34,500.00   3 nights for facilitators
                                                                      [professional/AGD leaders]; Board;
                                                                      EC; Photographer(s); 2 nights for RDs;
                                                                      Board taken out per B&F
   5724 Non-Staff-Hotel Total                             34,500.00
   5726 Non-Staff Per Diem
November Non Staff Per Diem          143.00     75.00     10,725.00   4 days per diem for facilitators
                                                                      [professional/AGD leaders]; Board;
                                                                      EC; 2 days for photographer(s); 2 days
                                                                      for RDs; Board taken out per B&F
   5726 Non-Staff Per Diem Total                          10,725.00
  510 Governance Expense                                  68,580.00
Management Total
  710 Office Services
   5511 Inside Printing
November General                       1.00   2,200.00     2,200.00   Handouts and course materials printed
                                                                      in house. 2008 was $2100.
   5511 Inside Printing Total                              2,200.00
  710 Office Services Total                                2,200.00
 832 Leadership Conference Total                         116,720.00
530 Administration Total                                 116,720.00




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Attachment U: 2008 Leadership Conference Evaluation Results


See next page…




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Attachment V: Leadership Conference - Review Effectiveness and Delivery Method

Spring 2009 Board of Trustees Meeting “unofficial” Minutes (excerpt)

A. 2010 Budget
   Dr. Smith gave the Board an overview of the budget process and the deliberations of the Budget
   and Finance Committee. Mr. Bura reviewed the Statements of Activities, specifically, highlighting
   the major revenues and expense variances. The Board was offered the opportunity to ask questions
   throughout the presentation.

   During the discussion on line items removed from the budget, a suggestion was made to move
   the Self-Assessment Committee under the purview of the Examinations Council. This item
   was placed on the parking lot.

   Discussion moved to the reduction in participants for the Leadership Conference. Concerns were
   raised over the return on investment (ROI) for the program. It was suggested that the constituents
   be surveyed regarding the effects of attending the Leadership Conference on the constituent, i.e.
   the ability to organize an educational course, and if they are benefiting financially. Additional
   suggestions included holding a webinar/satellite version of the program and giving the constituents
   a stipend to hold regional versions of the Leadership Conference.

Question was called and the motion to vote immediately passed.

Dr. Brown, seconded by Dr. Knowlton, moved that the Regional Directors look at the
effectiveness of the Leadership Conference versus the money spent especially considering the
possibility of using the monies for expanded STAR visits and constituent outreach programs
PASSED                                        “Resolved, that the Regional Directors look at
Y – Boryc, Botko, Brown, Cordero, Dalla Lana, the effectiveness of the Leadership Conference
Gamble, Halpern, Harunani, Heyamoto,          versus the money spent especially considering
Knowlton, Lloyd, Mayher, Meredith, Scheitler, the possibility of using the monies for expanded
Sherwood, Thompson, Winland                   STAR visits and constituent outreach
N - Comisi, Mancuso, Sherwin
                                              programs."
a - Cole, Elias, Smith
A – Cooley, Edgar, Garrett, Ghareeb
N/A – Jones

Dr. Harunani, seconded by Dr. Cordero, moved to reconsider the Leadership Conference
resolution. The motion passed.
Dr, Brown, seconded by Dr. Knowlton, moved to amend the Leadership Conference resolution
as follows.
PASSED                                      “Resolved, that the Regional Directors look at
Y – Boryc, Botko, Brown, Cordero, Dalla     the effectiveness and delivery method of the
Lana,Gamble, Halpern, Harunani, Heyamoto,   Leadership Conference versus the money spent
Knowlton, Lloyd, Mancuso, Mayher, Meredith, especially considering the possibility of using
Scheitler, Sherwin, Sherwood, Thompson,     the monies for programs such as expanded
Winland
                                            STAR visits and constituent outreach programs
a - Cole, Comisi, Elias, Smith
A – Cooley, Edgar, Garrett, Ghareeb
                                            and to report these findings at the winter 2010
N/A – Jones                                 Board meeting."


                                                                                 Page 108
Attachment W: Discuss Technology & Web Use Council Request

During the spring 2009 Board of Trustees (Board) meeting, the AIR listed below from Dr. Stephen
Akseizer was defeated. Following the Board meeting, Dr. Paula Jones sent an informal request to Dr.
Doug Bogan asking that the Regional Directors consider discussing this AIR since they oversee the
AGD Leadership Conference.

                                         Action Item Report

AIRS09#31 - Fund a Member of the Technology and Web Use Council to Attend the Leadership
Conference

Prepared by: Stephen Akseizer, DMD, MAGD, Chair, Technology and Web Use Council

Date of Report: 3/19/2009

Staff Resources: Total staff hours are limited to the planning of any special events and travel
arrangements.

Total Financial Cost: Give the approximate total of all costs including direct and staffing costs that
would be necessary if this action is approved. For example:
Costs
Air           $395
Ground        $75
Parking       $25/day for 3 days
Hotel         $250/night for 2 nights
Per Diem      $75/day for 3 days
Budget Ramifications: $1270 is being requested from the 2010 contingency fund as well as budgeted
each year a Leadership Conference is held.

Action/Timeline: Recorded affirmative vote in the April 2009 board meeting, will facilitate
implementation at the 2010 Leadership Conference

Resolution:

                           "Resolved that the Board of Trustees allocate 1,270 from
                           the Board contingency fund to allow for a member of the
                           Technology and Web use council attend the 2010
                           Leadership Conference,

                           And be it further resolved, that budgeting for 2011 and
                           beyond include funding a Technology and Web Use
                           Council member to attend the Leadership Conference on
                           years when a Leadership Conference is held.”


Introduction: The AGD is planning a Leadership Conference in the year 2010. The ability to
communicate via the LCC and the leadership tools present on the web represents an important part of

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this training. Many constituents have utilized the Leadership Conference to learn how to develop a
constituent website or promote the tools such as fact sheets, transcripts, and employment boards that
will help promote membership. This conference represents an opportunity to introduce new leaders to
our new educational database, “Dental Senders” and Know Your Teeth initiatives. It also represents
an opportunity to introduce these members to our practice management tech developments that are
being initiated by the Student Website and Tools for the dental practice strategies.

Necessary Information: A member of the TWUC attended the last Leadership Conference where this
effort was well received. The TWUC is in the process of developing several Webinars that will assist
in developing the most effective methods of assisting new leaders to learn and utilize the web
communication system and tools.

What We Don’t Know: The current planned schedule for the Leadership Conference

Pros and Cons:
Pros: This should be an effective tool to introduce new leaders to the communication and member
value tools that are available on the Web.
Cons: Cost

How it fits into AGD2010:
3. The public and the profession will recognize the value of the Academy of General Dentistry and its
members’ commitment to excellence.
5. AGD will operate more efficiently and cost effectively with engaged, capable volunteers at every
level.

Responsible Staff Liaison & Council/Committee Chair:
Jason Paganessi, Director, Information Technology
Stephen Akseizer, DMD, MAGD, Chair, Technology and Web Use Council




                                                                                 Page 110
Attachment X: STAR Facilitator Training Budget

2009 STAR Facilitator Training Budget

Budget Code             2009 Details
                      Budget
5420                    $975 $300 breakfast (15 x $20/person)
Food and                     $450 lunch (15 x $30/person)
Beverage                     $225 break (15 x $15/person)
5712                  $3,000 $3000 Speaker Fee
Speaker Honoraria
5721                  $3,500 $3150 Facilitators Airfare – 7 new, 2 seasoned ($350 x 9)
Non-Staff-Air                $350 Speaker Airfare
5722                  $1,800 $1800 Facilitators Ground/Transportation (2 days x $100 x 9)
Non-Staff-Ground
5724                  $2,500 $2250 Facilitators Hotel – 7 new, 2 seasoned (1 night/$250 x 9)
Non-Staff-Hotel              $250 Speaker Hotel (1 night)
5726                  $1,350 $1350 Facilitators Per Diem (2 days x $75 x 9)
Non-Staff Per Diem




                                                                              Page 111
Attachment Y: STAR Facilitator Training Draft Agenda (Review/Finalize)




Strategic and Tactical Assessment & Response
AGD STAR Program Facilitator Training
Date & Time TBD
Location TBD, Chicago, IL

SAMPLE TRAINING AGENDA

(8:00 AM – 8:20 AM)
Introductions
Facilitators and AGD staff will introduce themselves providing their current position within the AGD.
Provide past positions (both AGD and constituent) and any facilitator experience they have had.

(8:20 AM – 8:30 AM)
Overview of Goals and Objectives
Constituent Services staff will provide the facilitators with a brief overview and goals to be
accomplished during the training.

(8:30 AM – 9:00 AM)
STAR Program Overview
Constituent Services staff will provide facilitators with an overview of the STAR program outlining its
goals and objectives. The facilitators will learn about the overall program, the application process, the
constituent officers that should be involved, the role of the facilitator and staff, and will receive a
sample STAR Visit Binder.

(9:00 AM – 9:45 AM)
Constituent Leader Resources Overview
Constituent Services staff will share valuable information on AGD programs, resources, and services
to enhance your effectiveness as a STAR Facilitator by navigating the constituent section of the AGD
Web site. Topics to be covered include:

Constituent Services Department
Overview and Staff Contacts

AGD Web site - Constituent Section
Web Sites
Web master Toolkit
How to maintain an AGD Constituent Web site
Regional Directors
Positions and Duties
Headquarter Services - Important Dates and Forms, Services and Tools, Administrative Tools,
Marketing Tools, Constituent Best Practices
AGD Briefings E-newsletter

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AGD Leader/Member Information Tools
Leader Collaboration Center (LCC) sites
Options for Constituent Use
Using and setting up alerts

(9:45 AM – 10:00 AM)
BREAK

(10:00 AM – 10:15 AM)
STAR Visit Program Facilitator Web Forum
Constituent Services staff will guide facilitators through the STAR Visit Program Facilitator - Leader
Collaboration Center (LCC ). This LCC contains STAR visit pre-planning materials, needs assessment
summary, travel memo, workbook sections, and expense reimbursement forms. CST will use the LCC
to schedule facilitators for requested visits through the survey tool. The STAR LCC also houses
STAR visit recaps, action items, evaluations and a STAR metrics grid.

(10:15 AM – 12:00 PM)
Facilitator Training
Facilitator training lead by (insert name – TBD). This portion of the meeting is where the facilitators
will learn techniques for facilitating discussion including but not limited to:
Definition of facilitation
Skills of an an effective facilitator
Dealing with difficult participants
How to involve all participants in the discussion
How to deal with tension among participants
How to keep the participants focused
How to get the participants to mutually agree (even if they don't completely agree with the solution -
doing what's best for the constituent - buy-in)
How to get the participants to follow through on assignments
Utilizing excellent communication skills

(12:00 PM – 1:00 PM)
LUNCH

(1:00 PM – 2:15 PM)
STAR Facilitator Role Playing
Facilitators will be given scenarios depicting possible situations they may encounter during a STAR
visit. Each scenario will be written on a piece of paper giving the facilitator a constituent role to play.
There will be 1 or 2 facilitators serving as facilitators. The group will draw their role from a bowl.
The facilitators that draw the role of the facilitator should apply what they have learned throughout the
day. Following the scenarios, the entire group will be asked to give feedback on the situations.

Scenario One - When you arrive for the S.T.A.R. Visit, there are seven members from the constituent
in the group. Two members in the group are very negative and continue to disrupt the meeting, what
do you do?




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Scenario Two – You are on a STAR visit and one constituent officer is a conversation hog and will
not let anyone else speak, what do you do? Nobody else is willing to speak up or participate in the
brainstorming. What would you do to engage the participants to become active participants?

Scenario Three – You arrive at the STAR visit and several constituent officers greet you, they each
have their own assessment of the problems they face as a group (example: The President thinks the
problem is recruitment; the Secretary thinks the problem is Board Members; and the Treasurer thinks
the problem is retention). What do you do? How do you focus the discussion and bring about
consensus or mutual agreement?

Scenario Four – You arrive at the STAR visit and only one constituent officer is there to meet with
you. The officer is timid and can’t identify the areas where there may be problems within the
constituent. What do you do?

Scenario Five – You are on a STAR visit and a younger leader is expressing their concern regarding
programs offered by the constituent and providing suggestions for improvement. The experienced
leaders are not receptive to the younger leader’s ideas and you see the young leader becoming
discouraged. What do you do?

Scenario Six – You are on a STAR visit and there are 6 members in the group, all but one is
contributing to the discussion. What do you do? How do you bring the other leader into the
conversation?

Scenario Seven – You are on a STAR visit and the current President and Immediate Past President are
in the group. The current President is identifying what he believes contributed to very unsuccessful
recruitment program conducted last year. The Immediate Past President suggested the program and is
becoming increasingly upset. What do you do to diffuse the tension?

Scenario Eight – On a break during a STAR visit, an attendee pulls you aside to share with you their
take on the discussion and what “really” needs to be done within the constituent. What do you do?
How would you turn this into a positive outcome?

Scenario Nine – During the action item assignments, the attendees only identify leaders to accomplish
goals that did not attend the meeting. What would you do? How do you get the attendees to take
ownership of some of the tasks?

(2:15 PM – 2:30 PM)
Questions and Answers




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Attachment Z: 2009 Winners and Honorable Mentions
2009 AGD Universal Award Application Winners
* The staff liaison to each award has been listed in case there are additional questions.
Category 1 (800 + members)
Category 2 (201-799 members)
Category 3 (200 or fewer members)
Federal Services (Federal Services)

   Award Name                 Winner(s)               Winner Recognition      Honorable Mention          Honorable Mention             Non-Winner(s)
                                                                                                            Recognition
Advocacy               Illinois (category 1)           $1,000                                          N/A                       Georgia (category 1)
(Shelly)                                               Listed in the AGD                                                          Maryland (category 1)
                                                        Annual Meeting                                                             New Jersey (category 1)
                                                        program.                                                                   New York (category 1)
                                                       Web sticker placed                                                         Texas (category 1)
                                                        on Constituent Web                                                         Virginia (category 1)
                                                        site.                                                                      Alabama (category 2)
                                                                                                                                   Louisiana (category 2)
                                                                                                                                   Oklahoma (category 2)
                                                                                                                                   Tennessee (category 2)
                                                                                                                                   Arkansas (category 3)
                                                                                                                                   Kentucky (category 3)
                                                                                                                                   Maine (category 3)
ACE                    Texas (category 1)              Plaque at the AGD    Florida (category 1)         Verbal mention at the   Georgia (category 1)
(Communications)       Massachusetts                    Annual Meeting.      Alabama (category 2)          AGD Annual Meeting.     Illinois (category 1)
(Emily)                (category 2)                    Listed in the AGD    Maine (category 3)           Listed in the AGD       Michigan (category 1)
                       Kentucky (category 3)            Annual Meeting       Air Force (Federal            Annual Meeting          New Jersey (category 1)
                       Army (Federal                    program.             Services)                     program.                New York (category 1)
                       Services)                       Web sticker placed                                Certificate of          Virginia (category 1)
                                                        on Constituent Web                                 Recognition (mailed)    Louisiana (category 2)
                                                        site.                                                                      Oklahoma (category 2)
                                                                                                                                   Ontario (category 2)
                                                                                                                                   Tennessee (category 2)
                                                                                                                                   Wisconsin (category 2)
                                                                                                                                   Arkansas (category 3)
                                                                                                                                   Navy (Federal Services)
Continuing             Texas (category 1)              Plaque at the AGD    Illinois (category 1)        Verbal mention at the   Georgia (category 1)
Education              Ontario (category 2)             Annual Meeting.                                    AGD Annual Meeting.     Maryland (category 1)
(Rhonda)               Maine (category 3)              Listed in the AGD                                 Listed in the AGD       New Jersey (category 1)
                       Navy (Federal                    Annual Meeting                                     Annual Meeting          New York (category 1)
                       Services)                        program.                                           program.                Virginia (category 1)


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                                                Web sticker placed                              Certificate of          Alabama (category 2)
                                                 on Constituent Web                               Recognition (mailed)    Louisiana (category 2)
                                                 site.                                                                    Oklahoma (category 2)
                                                                                                                          Tennessee (category 2)
                                                                                                                          Arkansas (category 3)
                                                                                                                          Kentucky (category 3)
                                                                                                                          Air Force (Federal
                                                                                                                          Services)
                                                                                                                          Army (Federal Services)
                                                                                                                          Veterans Administration
                                                                                                                          (Federal Services)
Membership           Virginia (category 1)      Plaque at the AGD    Texas (category 1)         Verbal mention at the   Georgia (category 1)
(Allison)            Oklahoma (category 2)       Annual Meeting.      Alabama (category 2)        AGD Annual Meeting.     Illinois (category 1)
                     Kentucky (category 3)      Listed in the AGD    Maine (category 3)         Listed in the AGD       Maryland (category 1)
                     Army (Federal               Annual Meeting       Air Force (Federal          Annual Meeting          New Jersey (category 1)
                     Services)                   program.             Services)                   program.                New York (category 1)
                                                Web sticker placed                              Certificate of          Ontario (category 2)
                                                 on Constituent Web                               Recognition (mailed)    Tennessee (category 2)
                                                 site.                                                                    Arkansas (category 3)
                                                                                                                          Navy (Federal Services)
Public Information   Texas (category 1)         Plaque at the AGD    Illinois (category 1)      Verbal mention at the   Georgia (category 1)
(Stefanie S.)        Alabama (category 2)        Annual Meeting.      Tennessee (category         AGD Annual Meeting.     Maryland (category 1)
                     Maine (category 3)         Listed in the AGD    2)                         Listed in the AGD       New Jersey (category 1)
                     Army (Federal               Annual Meeting       Kentucky (category 3)       Annual Meeting          New York (category 1)
                     Services)                   program.             Navy (Federal               program.                Virginia (category 1)
                                                Web sticker placed   Services)                  Certificate of          Oklahoma (category 2)
                                                 on Constituent Web                               Recognition (mailed)    Ontario (category 2)
                                                 site.                                                                    Arkansas (category 3)
                                                                                                                          Air Force (Federal
                                                                                                                          Services)
Constituent of       Announced During           Plaque at the AGD    Announced During           Verbal mention at the
Year (COY)           AGD Annual Meeting          Annual Meeting.      AGD Annual Meeting          AGD Annual Meeting.
(CST)                                           Web sticker placed                              Certificate of
                                                 on Constituent Web                               Recognition (mailed)
                                                 site.




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Attachment AA: UAA Internal Administrative Process

Internal Administrative Processes

Updating the Universal Award Application (UAA)
The Universal Award Application is composed of the ACE, Advocacy, CE Award of Excellence,
Constituent of the Year, Membership, and Public Information awards. Constituent Services and the
Regional Directors are only the gatekeepers for the application and not responsible for setting or
approving criteria for the awards. Each affected Council and AGD staff liaison will continue to
provide criteria for their respective awards. It is recommended that criteria be reviewed annually to
ensure the most current practices and areas of constituent activity are recognized. Changes to a
Council’s section on the application should be forwarded to CST by no later than November 16 for use
on the next year’s application. Changes should be e-mailed to CST in a Word document using “track
changes”.

Mailing of the UAA
CST will e-mail the universal award application to all Constituent Presidents, Secretaries, Membership
Chairs, Continuing Education Chairs, Public Information Officers, Legislative and Dental Care Chairs,
Executives and Regional Directors in the first week in January of each year. If an AGD staff liaison
requires the application be sent to leaders not listed above, they should notify the CST Coordinator
prior to November 16.

Disseminating the UAA to AGD Staff Liaisons
UAA submissions are due to CST by no later than April 1 (or the closest business day) of each year.
The CST Coordinator will log each application received by award and forward all submissions to AGD
staff liaisons by April 5 (or the closest business). Staff liaisons will receive a copy of the application
and their respective section of the award submission. If additional copies are needed it will be the
responsibility of the staff liaison to make them.

Judging UAA Submissions
It will be the responsibility of each Council to judge applications and select winners. In order to select
the Constituent of the Year award winners, CST needs the points earned for each of the other awards.
CST requests that AGD staff liaisons forward the names, categories and points earned via e-mail to the
CST Coordinator by April 18 (or the closest business day).

Constituent Award Evaluations
CST will return the original submissions to every constituent that applied for awards via the UAA. In
addition to returning their original submission, CST has implemented an award evaluation that is
intended to assist constituents in applying for awards in subsequent years. The award evaluations are
due from the staff liaisons to CST by May 30 (or the closest business day). CST will mail all award
submissions and evaluations to constituent by June 30 (or the closest business day).

Notification of Award Winners
CST will compile a listing of all award winners, honorable mentions and non-winners based on the list
of winners submitted to CST from staff liaisons by April 30. This listing will be sent to OED to send
formal notification to the constituent of their status under the signature of AGD President. The
letter/memo will go to the Constituent President, Trustee, Regional Director, Constituent Executive,

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the council chair, and staff liaison notifying them of the results. In addition to mailed letters, OED
should send an e-mail notification as well. This will ensure the constituents receive notification. The
notification will alert the constituent that the award evaluation will be sent by CST no later June 30 to
assist them in applying for the award in subsequent years. The notification will request that the
constituent identify a leader to accept on behalf of the constituent at the Annual Meeting.

CST will include articles in AGD in Action and AGD Briefings announcing all award winners, except
for the COY which will be announced at the Annual Meeting.

Check Requests
If a monetary award is given with awards, it will be responsibility of the AGD staff liaison to make
check requests from the Finance area.

Certificates and Plagues
In the case a plaque is presented to award winners at the AGD Annual Meeting & Exposition, the
publishing and production area is responsible for producing the plaques. Names and categories of
award winners should be forwarded to the publishing and production area no later than April 30 (or the
closest business day).

Annual Meeting Brochure and Signage
During the AGD Annual Meeting, all award winners (except for COY) will be listed in the Annual
Meeting Brochure and on signage which may be posted in a designated area listing the various
constituent award winners. CST will forward all award winners to Meeting Services and Graphics by
April 30. When completed Meeting Services will forward a draft copy of the AGD Award winners
page to be included in the final program to the staff liaisons to confirm winners and categories.

Deadline Dates at a Glance
The Universal Award Application is composed of the ACE, Advocacy, CE Award of Excellence,
Constituent of the Year, Membership, and Public Relations awards. The CST coordinator is the
primary liaison to retrieve and disseminate award applications applied and submitted by April 1. The
following is an outline of processes used to ensure each UAA award applications’ winners are
confirmed accurately:

    Responsible                             Process                                   Due Date
       Party
   CST              Forward DRAFT UAA Spreadsheet to staff liaisons to         April 28 (or the closest
   Coordinator      confirm award winners and honorable mentions for           business day)
                    each category prior to sharing with RDs.
   CST Director     Send RD Subcommittee instructions, COY points,             April 30 (or the closest
                    and DRAFT UAA Spreadsheet to select winners.               business day)
   RD               Identify COY winners and report winners to CST             May 10 (or the closest
   Subcommittee                                                                business day)
   CST Director Forward copies of the COY letters under the signature          May 19 (or the closest
                of AGD President to RD CE/Administration                       business day)
                subcommittee to confirm correct winners.



                                                                                    Page 118
Attachment BB: Membership Chair Workshop Save-the-Date Handout

From: AGD Constituent Marketing [mailto:marketingdept@agd.org]
Sent: Monday, June 01, 2009 3:27 PM
Subject: Save the Date

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              If you cannot view the e-mail, please click here for the online version of the e-newsletter.




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