MMM132 Management

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MMM132 Management Powered By Docstoc
Topic 1: Key Theories & Concepts
Tutorial Activity: Moon Explorer

   •   Organisation
   •   Productivity and performance
   •   Management
   •   Organisational effectiveness
   •   Organisational efficiency
   •   Fayol's 4 functions of management - Planning, Leading, Organising,
   •   How does the level of management impact on the proportion of time spent on
       managerial functions?
   •   Mintzberg's 3 roles of management – Decisional, Informational, Interpersonal
   •   Katz’s categories of skill – Technical, Human, Conceptual

Topic 2: Key Theories & Concepts
Video: Galbraith’s Time and Motion Studies; Formula One Pit Stop; The People Factor

   •   Division of Labour
   •   Rationality
   •   Principles of Scientific Management
   •   Principles of Bureaucracy
   •   Fayol’s Principles of Management
   •   Contribution of the Hawthorne Studies (including description of study)
   •   The Humanistic Approach to Management
   •   Theory X and Theory Y view of employees
   •   The Quantitative Approach to Management
   •   Systems Theory
   •   Characteristics of systems (open systems, subsystems)
   •   Contingency views of Management
Topic 3: Key Theories & Concepts
Case: David Jones

   •   Elements of the general environment, and examples
   •   Elements of the task environment, and examples
   •   Environmental uncertainty
   •   Methods used to adapt to the environment (ie: boundary spanning, forecasting,
       flexible structures, mergers/joint ventures)
   •   Methods used to influence the environment (advertising, political activities,
       lobby groups)
   •   Organisational culture (including levels)
   •   Types of cultures
   •   The relationship between culture and performance
   •   Strong versus weak cultures

Topic 4: Key Theories & Concepts
Video: Working Class Man – national culture clashes
Tutorial Activity: Cadbury Schweppes Case

   •   Elements of the international environment, and examples
   •   Importance of trade agreements and alliances
   •   Hofstede’s dimensions of national culture (power distance, uncertainty
       avoidance, individualism/collectivism, masculinity/femininity)
   •   Ethnocentrism, polycentrism and geocentrism
   •   Market entry strategies (outsourcing, exporting, licencing, franchising),
       advantages and disadvantages
   •   Direct investment strategies (affiliates/subsidiaries, joint ventures, mergers),
       advantages and disadvantages
   •   Multinational corporation
   •   Transnational corporation
Topic 5: Key Theories & Concepts
Video: The Corporation

   •   Types of social performance (economic, legal, ethical, discretionary)
   •   Advantages and disadvantages of each type of social performance
   •   Organisational responses to social demands (proaction, accommodation,
       defence, obstruction)
   •   Utilitarian view of ethics
   •   Individualist view of ethics
   •   Moral rights view of ethics
   •   Justice view of ethics (inc. distributive, interactional and compensatory
   •   Codes of Ethics in organisations

Topic 6: Key Theories & Concepts
Video: 12 Angry Men (decision-making models)
Tutorial Activity: Who Should Survive?

   •   Programmed and non-programmed decisions
   •   Decision conditions: certainty, risk, uncertainty, ambiguity
   •   Classical model of decision-making (steps, assumptions and outcomes)
   •   Administrative model of decision-making (steps, assumptions and outcomes)
   •   Bounded rationality
   •   Satisficing decision
   •   Political model of decision-making (assumptions and outcomes)
   •   Advantages and disadvantages of group (participative) decision-making
   •   Groupthink

Topic 7: Key Theories & Concepts
Video: Mission Impossible (Strategic Management Process)
Case: Pacific Dunlop (Corporate Level Strategy)
Tutorial Activity: Starbucks Case Study

   •   Definition of strategy / strategic management
   •   Strategic Management Process
   •   Competitive advantage & core competency, Synergy
   •   Corporate level strategy (growth, retrenchment, stability, combination)
   •   BCG Matrix
   •   Porter’s 5 forces model
   •   Business level strategy (cost leadership, differentiation, focus)
   •   Functional level strategy
   •   Mission / Mission Statement
   •   Levels of planning: strategic, tactical and operational
   •   Criteria for effective goals
   •   Management by Objectives
   •   Single use plans
   •   Standing plans
   •   Contingency plans
   •   Methods for reducing uncertainty in planning (such as forecasting, boundary
       spanning, joint venture activities)

Topic 8: Key Theories & Concepts
Case: Martini Furniture Factory

   •   Organisational Structure
   •   Work specialisation (division of labour)
   •   Chain of command
   •   Authority
   •   Span of Management
   •   Formalisation
   •   Centralisation
   •   Departmentalisation
   •   Functional Structure
   •   Divisional structure
   •   Horizontal Matrix Structure
   •   Team-based Structure
   •   Network Structure
   •   Formal Team
   •   Self-directed team
   •   Characteristics of effective teams
   •   Stages of Team Development
   •   Team cohesiveness
   •   Team norms (norms of behaviour)
Topic 9: Key Theories & Concepts
Case: Fordism; Ricardo Semler (Maverick); Mary Kay Cosmetics
Tutorial Activity: Motivation at the Dry Cleaners (case study)

   •   Needs
   •   Content and process theories of motivation
   •   Maslow’s hierarchy of needs
   •   Herzberg’s two-factor theory
   •   McClelland’s Acquired Needs theory
   •   Alderfer’s ERG theory
   •   Equity theory
   •   Expectancy theory
   •   Reinforcement theory
   •   Job characteristics model
   •   Job simplification
   •   Job rotation
   •   Job enlargement
   •   Job enrichment

Topic 10: Key Theories & Concepts
Video: Episode of American Chopper
Tutorial Activity: LPC questionnaire

   •   Leadership
   •   Sources and bases of power
   •   Personality traits of leaders
   •   The managerial grid
   •   Leadership-Behaviour Continuum
   •   Leadership Dimensions
   •   Fiedler’s Contingency Model of Leadership
   •   Situational Leadership Model (Hersey-Blanchard)
   •   Path-Goal theory
   •   Leader Participation Model
   •   Charismatic leadership theory
   •   Transactional leader
   •   Transformational leader
   •   Elements of effective leadership
Topic 11: Key Theories & Concepts

  •   Organisational change
  •   External and internal forces for change
  •   Planned versus unplanned change
  •   Change agents
  •   Lewin's change process
  •   Force-Field analysis
  •   Factors contributing to individual and organisational resistance to change
  •   Techniques for managing resistance
  •   Organisational Development

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