Performance Dashboard by jennyyingdi


									Environment, Culture and Community Safety Performance Dashboard and

April 2008 (March data)


Participation in the Arts (LAA Stretch Target)

Creative Action is the Local Area Agreement (LAA) Stretch Target to increase the
numbers of young people participating in the arts across the borough by 28% for the
period 2007-10.

LBL and a range of local cultural and arts organisations have been working together
since July 2007 to establish the Creative Action Partnership. This Partnership has
begun to map existing provision and to look at ways of increasing the numbers of young
people who enjoy and benefit from arts activities.

The programme is led by Lambeth Arts in partnership with CYPS teams and uses
creative activities to deliver an impact for particular priority groups – Looked after
Children, Young people at risk of offending and BME young people. These 3 groups are
targeted in other LAAs and by working in partnership we aim to increase the potential
impact on those target areas, for example; supporting the Youth Offending Service to
reduce the number or percentage of BME entrants into the youth justice system.

The Local Area Agreement stretch target is 17,742 children and young people to be
participating for an average of 8.9 hours participation with minimum 3 hours participation
per year by 2010. This stretch target is linked to a reward grant of £798,000. The graph
below shows our performance for 2007/08 against the LAA stretch target.

Fig.1: Numbers of young people participating in the arts 2007/08








                Q1                    Q2                      Q3                 Q4
                     Numbers of young people participating in the arts 2007/08   Target
As illustrated above, performance on this indicator has exceeded target each quarter
and we are currently 37.5% above our year one target. Work is now underway to
finalise the partnership agreement between the Council and the creative sector and to
look at formalising the network so that performance in this area is sustained into 2008/09

% of pedestrian crossings that are accessible for disabled persons (BV165)

In 2006/07 Lambeth Council was informed that we were required to include crossings
under the responsibility of TFL in our BV165 calculation. We had a number of issues
with this; namely that it is extremely difficult to obtain information from TFL on the
crossings that they have responsibility for in order to assess compliance and that we
have no control over whether the crossings are actually compliant or not as we are not
responsible for their maintenance and upgrades.

On the basis that we were unable to provide the details of the compliance of the TFL
crossings the auditors gave this indicator a ‘reservation’. This essentially means that
they would not accept our outturn due to no confidence in the data behind it. We were
therefore placed in the LOW threshold for this indicator in the 2006/07 CPA.

After appealing in writing to the Audit Commission requesting that the TfL crossings be
removed as a required element in our outturn the thresholds for CPA 2007/08 were
reduced from 75% to 60% for the lower threshold and from 98% to 97% for the upper

Because of the issues regarding data availability and reliability we commissioned a
survey ourselves, conducted by ATS, to look at the features of both Borough and TfL
managed pedestrian crossings in Lambeth to calculate our compliance and our 2007/08

After detailed analysis of the survey, close working between the Strategy and
Performance Team and the Transport and Highways Team, and the revisiting of the
guidance for this indicator we have successfully managed to raise our outturn on this
indicator to 69.4%; placing us in the MID threshold for the CPA 2007/08.

Indicators that have not met target at 2007-08 year end

      Indicator                                                  Actual     Target        Variance
 1.   Libraries: Visits per 1000 population                       4774       5356         -10.9%
 2.   Increasing young people's (aged 11-19) participation        TBC         50%            N/A
      rates in community/ physical activity borough wide                    (12,648
      (Min. 3 x 30 min exercise per week)                                   people)
 3.   Community Safety: Reduce the proportion of adults          1.17%        5%          -76.6%
      who re-offend (SSC2)
 4.   % of invoices paid within 30 days of receipt (BV8)         73.8%        90%          -18%

 5.   Percentage of unsuccessful appeals against the             39.5%        25%           58%
      authority's decision to refuse planning permission
      (BV204)- year to date as of end of February 2008
Libraries: Visits per 1000 population

The target for this indicator is the mid threshold of the CPA target. Please note that the
year end figure will change from the actual detailed above as two of the libraries rely on
a sample count for visitor figures (Upper Norwood and the mobile library) and although
the estimate is included above more work needs to be done to calculate the actual

It is important to take into account that the MID threshold in the CPA target was met for
06/07 because the authority was able to use an enhanced population figure (as
stipulated in the guidance). This figure takes into account visitors to the borough and
provides us with a better outturn. It is highly unlikely that we will be able to use an
enhanced population figure again for 07/08 as Cipfa have decided to remove this option
from the indicator. Therefore the figure for this year is based on the ONS population
figure. Therefore although the figure seems very similar in comparison to last year in fact
the two figures are based on very different population figure.

The strategic direction of the libraries department is to support the five outcomes of the
Sustainable Community Strategy. Therefore there has been a focus on the quality of
experience of the library user rather than a focus in increasing the number through the
door. Over 400 events have been put on across the library service in order to meet the
strategic objectives. The majority of these events have had a Cultural focus and as such
may not have repeat visits for participants as their desired outcome. Therefore the
amount of visitors is misleading as a performance indicator as the figure is not a true
reflection of the service provided, nor of the strategic focus of the service provision.

Fig.2: Number of visits to libraries per 1000 population (ONS Population)







         APR   M AY    JUN      JUL      AUG   SEP     OCT    NOV   DEC    JAN    FEB   M AR
                         No. of visits               Target           Last year
Increasing young people's (aged 11-19) participation rates in community/ physical
      activity borough wide (Min. 3 x 30 min exercise per week)

This is an indicator under the Health Communities and Older People Block of the LAA

Initially this indicator was to be calculated by Sports England through their Active People
survey, however, as this indicator does now not form part of the Comprehensive
Performance Assessment this survey will no longer be carried out. An indicator within
the Comprehensive Area Assessment will address this but not for 2007/08.

Due to the removal of this indicator from the Sports England Survey, the Strategy and
Performance Team have proposed a proxy measure to be used instead for reporting on
the LAA and are awaiting confirmation from the Corporate Performance Team that this is

Community Safety: Reduce the proportion of adults who re-offend (SSC2)

This LAA indicator is measured by an increase in the number of adult offenders who
successfully achieve the Basic Skills Award. Performance for this indicator is measured
quarterly and therefore has not changed since the previous report.

The methodology for measuring this indicator is based on the overall probation caseload
population rather than those identified as needing Basic Skills training and subsequently
referred. This is misleading as only those with identified Basic Skills needs are referred
for training. Therefore awards will always be proportionately much lower than the overall
caseload and Basic Skills Awards are not a direct indicator of reduced offending.

Despite the introducing Basic Skills champion at the two Lambeth Probation sites to
provide additional motivational support to offenders following referral for Basic Skills
courses we have been unable to raise performance on this indicator to meet the target
for 2007/08. The poor performance of this indicator is historic and can be explained by
the fact that engagement levels following referral by probation are poor due to low
motivation levels among the offending population.

% of invoices paid within 30 days of receipt (BV8)

In March 70.7% of the department’s undisputed invoices were paid within 30 days. This
is 9% below the Council average of 85%. Only the Strategic Management Business Unit
exceeded the 90% target, albeit on only six invoices.

See the graph below for a breakdown of BVPI8 performance for 2006/07 by business
   Fig. 3: % of invoices paid within 30 days of receipt (BV8)







           APR        MAY       JUN       JUL        AUG           SEP         OCT        NOV    DEC       JAN      FEB         MAR   YTD
       % paid on time     Target      Public Realm         Cultural Services         Resources   Last year     Community Safety

   The Department had 1942 invoices on the Oracle system as at the end of March. 1106
   of these are overdue for payment. It is also important to note that clearing overdue
   outstanding invoices will have a temporary adverse effect on the Department’s BVPI 8
   performance statistics, as it will increase the proportion of invoices over 30 days old paid
   in relation to the total number of invoices paid. The best solution is to clear them all in
   one month, accept the one-off slump in performance, and then to take the lesson on
   board and make sure numbers do not rise again through ongoing improved control.

   The overall figure of 70% for the department is unacceptable and has been raised by
   DLT as a serious concern. Targeted reporting is now in place to enable specific problem
   areas to be scrutinised in detail.

   A Council wide league table on BVPI8 performance by all business units is now being
   published monthly. The main feature of this report is to highlight the impact each
   business unit has on the Council as a whole. Business units that process high numbers
   of invoices will have the biggest effect on performance. Within ECCS, the two areas
   referred to above are mentioned in the 10 worst categories. Three large areas of the
   department are now showing in the worst ten performers across the Council and will the
   be the focus of particular attention, with the relevant heads of service being required to
   present detailed explanations for under-performance at the next performance DLT.
   Work is continuing within Accounts Payable Section to identify the background facts
   concerning items raised against Purchase Orders with no funds to cover the invoice,
   items delayed in receipting etc so that any explanation for underperformance can be
   detailed and factual.

   The Accounts Payable team continues to work with service managers to ensure
   outstanding invoices are given priority. As the eventual payment of outstanding invoices
   leads to a drop in the BVPI 8 figures (as outlined above) all officers with receipting and
   approving responsibilities are advised to carry out these duties promptly.

   Planning: Percentage of unsuccessful appeals against the authority's decision to
   refuse planning permission (BV204)

   Note - planning year to date figures run from July-June.
The following comment has been taken form the February edition of the Regeneration
        and Housing Digest. March comments not yet available.

Fig.4: Percentage of unsuccessful appeals against the authority's decision to
       refuse planning permission (BV204)








        ri l





















                               BV 204                 Target                2006/07

The appeals figure continues to be the most difficult to master. It is accepted that this
month’s overall figure is good in that 75% of the Councils refusals of planning
applications were supported by the Inspectorate. However, the overall figure is still within
the bottom third of the performance figures. Although this is still a concern, it will
hopefully be rectified over the next few months. It should also be noted that a data
cleansing exercise has been undertaken and minor changes to the figures have been
made to clarify each of the months and the yearly total. Nevertheless the overall figure
for the year is currently running at 40.5%. This is clearly within the bottom third of the
performance league which is not acceptable when viewed against the planning
decisions. This will be improved over the next few months.

All refusals are now being authorised by the Head of Development Control. When he is
unavailable two team leaders will be required to sign a refusal of recommendation off.
One issue that is causing concern with regard to appeals is the SPD on conversions and
the linkages of room sizes. This has resulted in seven Public Inquiries within one team
alone. Quite clearly this issue could therefore become resource hungry over the coming

Data note- Reducing underage sales of restricted goods: a.) alcohol, b.) knifes, c.)
fireworks, d.) tobacco
The data for underage test sales has changed since previous editions of the ECCS
Performance Dashboard and for the quarterly updates for the Local Area Agreement
Safer, Stronger Communities theme block. These figures are provided to us by the
Environment Health team who work closely with the officers undertaking the sales. An
explanation for the change in data is given below:

Data Storage and Collection- The officer conducting the underage sales reports back
to the team manager within Trading Standards at the conclusion of each round of
attempts. The attempts occur in ‘bursts’ over several days at a time, and thus a large
volume of data is created. Narrative reports are created after these events and this can
create a time-lag before the data is fully resolved and entered onto the central
spreadsheet and the Trading Standards database.

Historical Test Sales Data- Data reported previously on knife sales was in fact
historical data. It is not clear how the test sales for knives got carried over. Certainly, our
spreadsheet and Trading Standards data show the sales as occurring in an earlier
period, and therefore should never have been reported. It is fortunate that our checks
revealed this before the year-end so that this could be adjusted. It is also not clear why
the fluctuations have occurred. We suspect it might have resulted from the time-lag
mentioned above going across the quarter. There was a change in personnel at this time
as a key officer left the service midway through the year. However, we are now certain
that the new reported figures are accurate, as we have checked then several times for

Remedial Actions/Systems- It is essential that we have better and timelier
communications with the Performance Team to minimise sudden and urgent
requirements and that all our priorities are shared. In relation to the time-lag mentioned
above; quick, accurate summaries of actions will be generated and will be available at
an earlier time for reporting, so as to avoid any time-lag across the quarter. There will be
double-checking of figures before they are released.

Amber ragged indicators not detailed above

Percentage of household waste recycled and composted (BV 82)

During the year we have seen the normal seasonality which is linked with recycling and
composting of waste. Overall the performance has increased, with the more controllable
element (recycling) showing an increase of almost 1.5%; composting, being more
weather dependent has marginally reduced by 0.25%.

During the year the service faced the impacts of a new contract from April 2007, with a
new contractor (Veolia). There were changes to collection days with service
modifications including the separation of commercial waste collection from household
waste collection, which resulted in some impact on the numbers of missed collections,
though this was not extreme and was managed well throughout the year. Reassessment
of commercial waste charges also impacted on the commercial waste portfolio and the
amount of non household waste collected.

A further challenge to the service was the relocation of services from the single depot
location at Shakespeare rd to depots at 4 sites in order to accommodate the Council's
Evelyn Grace academy project. Again disruption to operations was managed and did not
result in any visible adverse service impacts.
Members have approved a new waste framework for 2008/09 and staff will be charged
with seeking out funding opportunities in order to implement service revisions aimed at
diverting more waste away from landfill and minimising the financial impacts of
increasing waste disposal costs.

Outreach activities have been targeted at high density housing estates with face to face
interviews and leaflet information on service provision being delivered to all estates in
the Borough. It is anticipated that this will provide feedback to aid in service refinement
and help address the issues of 'information gaps' which were highlighted in the recent
stakeholder consultations.

Fig.5: Percentage of household waste recycled and composted (BV 82)




















                  %B V 82a M A T          B
                                         % V 82b M A T          Target          B V 82 mont hly

Tonnage of waste collected/head of population (BV84)

The BVPI data for this indicator comes from Western Riverside Waste Authority. They
project the tonnage of household waste for the year ahead and set the levy on this
figure. The target for this indicator as shown in the Dashboard is that of the UPPER
threshold for CPA. As the household waste figure is set for the year ahead we have
known that the UPPER threshold would not be met. However, we only do not meet this
target by .8 and are therefore comfortably in the MID threshold for 2008.

Cleanliness-Litter, detritus, graffiti and flyposting (BV199)

The current outturn contained in the Dashboard relates to the second tranche survey for
2007/08. We are waiting verification from ENCAMs on the third survey results. The
commentary below details the actions taken following the second trance survey which
we are confident will be reflected in the third trance results;
The new refuse and cleansing contract started in April 07, the initial focus of both
ourselves and Veolia was to introduce the changes that needed to be made to the
various refuse collection rounds. Following that the new cleansing schedules were
introduced in July which were designed to provide better continuity over the 24/7
economy and prevent the traditional peaks and troughs that existed in the previous
contract. It should be noted that that there was no reduction in specification. However,
during September and October it became clear that pockets of the borough were not
being maintained at the required standard. Further investigation undertaken by Street
Care revealed this was due to a lack of supervision and the amount of road each
sweeper had been tasked to sweep in one day resulting in roads not being completed as

Veolia are dedicated to working with Lambeth to provide a high quality cleansing service
Lambeth residents can be proud of and, in response to Street Care raising these
concerns, have introduced on a permanent basis 16 extra sweeping staff, a senior street
cleansing manager at borough level and recruited three new area managers. This
increase in staffing has triggered changes to the street cleansing with an increase in
frequency in some areas and more importantly smaller beats that allow the sweepers the
time to complete their days work and achieve the desired standard. Early indications
from our monitoring team and feed back from members and residents suggest there has
been a significant improvement in the standard being achieved.

The introduction of the no smoking ban has also had an impact on our Town Centres
during this period. Not as obvious as traditional litter but featuring strongly in the
inspection results the amount of smoking related litter had a significant negative impact
on the results for this tranche. New Hoover type cleansing machines are being
introduced into the Town Centres to tackle this type of litter more effectively and help
maintain the required standards.

In addition to the above factors the inspection was undertaken during the leafing period,
which is by far the busiest time of year for cleansing. This coupled with the lack of
supervision and expectations for the beat sweepers resulted in a short dip in cleansing

It is important to remember that this is the second of three tranche scores that make up
our final year return to DEFRA. The survey is conducted in this fashion to take account
of seasonal and local factors as well the odd anomaly thrown up by weather. We are
however confident that the measures we have taken in conjunction with Veolia will see
significant improvement in the tranche 3 score and a year end score that improves on
last year figure.

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