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WORKFORCE MANAGEMENT ADVERTISEMENT FEATURE SSP Improves Efficiency with Labour Scheduling Software SSP realises sales forecasting and labour scheduling benefits with the use of Rostima software. SP is the worldwide "travel our bottom line. One of the S retail" arm of Compass Group PLC, managing food and beverage facilities in ways for us to do this was by implementing a software solution that would allow us to better airports, railway stations, bus manage our workforce and help terminals and roadside locations us forecast the staffing issues in over 35 countries. which our organisation faced”. In 2003, SSP UK approached The Rostima implementation Rostima to help them improve focused on analysing transaction their workforce management and data, labour and operational enhance the efficiency and requirements across the entire effectiveness of their retail retail estate. Data was provided • Reduction in paid hours scheduling based on marginal operations. The Rail division by SSP UK Rail and various • Increase in sales per worked cost analysis. covering more than 250 railway analyses based on customer hour SSP UK Rail has become stations and over 30 major flows were carried out. Staff • Improved staff utilisation more efficient and effective with brands was chosen as the focal details and forecast sales were • Assigning shifts whilst meeting reduced labour costs, boosted point for the initial pilot. fed from HR and Point of Sales all staff requirements revenue, outstanding customer Roger Worrell, SSP UK Rail systems to Rostima. Improved • Greater visibility in forecasting service and improved staff Finance Director said, “We had sales forecasts and better trading profiles based on satisfaction. The focus has now several staffing and human aligned rosters were demand variables widened across the entire SSP resourcing issues that needed automatically generated to meet • Reduced staff turnover and operation. conquering in order for us to business requirements. absenteeism by aligning staff streamline our business, increase Using Rostima software, SSP preferences Contact efficiency and most importantly UK Rail was able to realise the • Improved vacation planning Rostima make savings and increases on following benefits: • More consistent approach to www.rostima.com RETAIL TECHNOLOGY JANUARY/FEBRUARY 2006 29
"SSP Improves Efficiency with Labour Scheduling Software"