THE OPPORTUNITY

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THE OPPORTUNITY Powered By Docstoc
					New Employee Orientation to QI Awareness




             Teamwork




                                           2-1
           What is a Team?



A team is a group of people who have
developed and share common
mission, goals, activities, spirit, and
appreciate one another’s skills. They
are linked together by commitment,
camaraderie, cooperation, and a drive
for excellence.
             - Katzenbach & Smith, “The Wisdom of Teams”




                                                           2-2
  Kinds of Teams
      (Examples)

         Work unit
   Intra-departmental
    Cross-functional
     Implementation
   Strategic Planning
        Leadership
           Task
     Informal/Ad hoc
          Lean
____________________
____________________
____________________

                        2-3
     6 Ingredients for a Successful Team



1.   Clearly defined roles
2.   Ground rules
3.   Team goals
4.   A plan of action (charter)
5.   Understanding of team dynamics
6.   Commitment


                                           2-4
                                    Stages of Group Development
                                                                                    Source: Tuckman



Forming                                                      Norming                                                         Adjourning
ACTIVITIES                                                   ACTIVITIES
• Define common purpose                                      • Work together on decision making process
• Determine resources & skills                               • Decide on direction and desired results
• Determine similarities & expectations                      • Work on communications issues

BEHAVIORS                                                    BEHAVIORS
• Become acquainted & bond                                   • Support team goal through individual actions                                          N
• Define current trust level                                 • Communicate openly
• Discuss personal needs & expectations                      • Make decision by negotiations;
                                                               strive for agreement                              P


                                                                                                                                       A
                                                                            N
           F


                                                   S
                                      Storming                                                         Performing                                Next Steps
                                          ACTIVITIES                                                   ACTIVITIES
                                          • Clarify roles & leadership styles                          • Achieve tangible results
                                          • Determine resource needs                                   • Determine resource & skills
                                          • Identify directions & desired results                      • Create & experiment with new ways to
                                          • Work on communication issues                                 meet team goals

                                          BEHAVIORS                                                    BEHAVIORS
                                          • Offer differences of opinions, feelings & ideas            • Become acquainted & bond
                                          • Respond to & question leadership roles & styles            • Define current trust level
                                          • Strive for control                                         • Discuss personal needs & expectations

                                                                                                                                                          2-5
                    Team Charter


Each team should have a charter (scope for Lean projects),
or team job description, often drafted by the sponsor and
finalized by the team. Charters generally include:
  • Background/Problem Statement

  • Mission/Vision

  • Membership/Sponsor/Roles

  • Goals/Objectives

  • Process Description

  • Resources and any boundaries

  • Metrics

  • Frequency of meetings and team life expectancy

  • Communication plan

  • Ground rules

                                                             2-6
                      Goals


Each team will have goals. Some are set
by the sponsor; some by the team. Goals
help to:
•   Guide action
•   Relate to team mission
•   Clarify purpose
•   Help with understanding boundaries
•   Set timelines
•   Measure success
•   Align with Strategies & Initiatives

                                          2-7
               Role of the Leader


•   Demonstrates leadership qualities and
    behaviors
•   Leads team in reaching its goals
•   Sets the agenda and circulates it in
    advance of the meetings
•   Assures that records are kept
•   Encourages involvement
•   Keeps sponsor informed
•   Creates supportive and engaged
    environment
                                            2-8
          Role of the Team Members


•   Attend meetings regularly and on time
•   Participate fully in the process
•   Take on assignments and complete them
•   Share ideas an information freely
•   Encourage others on the team
•   Keep a positive attitude
•   Address conflict directly



                                            2-9
             Role of the Facilitator


•   Focuses on the process of teamwork, not
    the content
•   Assists in education and training
•   Attends meetings
•   Is a combination of coach, teacher,
    enthusiast and communication
•   Keeps sponsor informed
•   Assists the leader
•   Assists with conflict resolution

                                              2-10
                    Role of the Scribe


Keeps a running summary of the meeting on
  flip chart. This position normally rotates.

Provides notes (usually sent via email within
  two days), emphasizing:
  •   Decisions made
  •   Action items
  •   Responsibilities
  •   Timetable for action items
  •   Parking lot items (things to deal with later but not forget)



                                                                     2-11
        Role of the Sponsor


The sponsor is the highest level
manager of the organizational unit
that owns the process. The sponsor
should be considered a team member
who doesn’t attend meetings. The
sponsor is the team’s advocate and
wants to see success. Keep the
sponsor informed!


                                     2-12
               Ground Rules


Normally items like:
• How decisions are made on the team
• Expected behaviors toward each other
  (e.g., use I messages)
• Expected behaviors toward tasks (e.g.
  arrive on time)
• How disagreements will be handled
• Any issues around confidentiality



                                          2-13
Role of the QI Champion/Strategy Management


  The champion(s) spark and
  coordinate quality improvement.
  Champions act as sounding boards,
  facilitate retreats and team building,
  provide tools for process
  improvement, work with individual and
  groups to resolve conflict, provides
  resources or referrals and is a
  trainer/educator.

                                              2-14
       Elements of Successful Meetings


•   Pre-planning with a clear agenda sent in
    advance
•   Focused conversation
•   Full participation and engagement
•   Managed conflict
•   Honesty and openness
•   Everyone responsible for meeting
    effectiveness


                                               2-15
                      Decision Making


•   Consensus…
    …..all team members agree with a solution, or at least to try it and
        support it. – ex: RQT award validation
•   Recommendation…
     …..team suggests solutions/alternatives to management. – ex:
         RQT recommends a new program like CARE
•   Input…
     ….team provides input for management to decide. – ex:
       Dashboard team is asked for ideas about what to do next with
       measures
•   Management decides and conveys decision
     ….ex: Strategic Map developed by EITs and shared with staff

                                                                       2-16
       Teams & Educational Opportunities


Find out more about teams by accessing these web sites or asking your
division’s training coordinator:

See attachment tab for teams in Financial Management and Strategy
Management on the WIKI:
https://fmwiki.admin.washington.edu/display/fm/All+FM+Teams

Upcoming educational opportunities:
http://f2.washington.edu/sm/empdev/offerings-and-events




                                                                    2-17
            Quick Quote

“Teamwork divides the task
and doubles the success.”
              Anonymous
                               How will
                             you engage?




                                           2-18

				
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