IAB Europe Advertising IAB Europe

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							                         A Briefing by IAB Europe




Advertising on the Internet
A quick download for policy makers
                      contents




                                                                      1     What is advertising on the
    Page 1      1 What is advertising on the
                  Internet?                                                 Internet?
    Page 2      2 Benefits of Internet
                  advertising to consumers                            Like other media, the Internet provides a variety of
                                                                      ways that an advertiser could use to help ensure that
    Page 3      3 Benefits of Internet                                the message it is distributing reaches the audience that
                  advertising to businesses                           will find the information most relevant.

    Page 3      4 Examples of Internet
                                                                      As advertisers aim to maximize the effect of their
                  advertising techniques
                                                                      advertising campaigns they will often choose to reach
    Page 4      5 Data protection and consumer                        the groups of consumers for whom the message in a
                  choices in Internet advertising                     given campaign is most relevant. There are a variety
                                                                      of means and techniques both in offline and online
    Page 5      Contacts                                              advertising that advertisers can use to do this such as
                                                                      their choice of media channel for distribution of the
                                                                      message (for example, Internet, television,
                                                                      newspapers), or the content that the advertisement sits
                                                                      alongside.


                                                                      Relevant advertising on the Internet is of more interest
                                                                      to consumers as well as to businesses. Consumers
                                                                      discover more of what interests them, as well as
                                                                      benefit from the mass of content, services and
                                                                      applications online that the advertising funds (see
                                                                      below). Relevant advertising also results in cost-
                                                                      savings to consumers; and businesses can more
                                                                      effectively market goods and services, thereby lowering
                                                                      costs and thus prices to consumers.




1   Consumers are responding to more customised advertising, resulting in increased usage of the technologies by advertisers. A recent
    survey found that the number of online marketers in Western Europe who use behavioural targeting grew 150% between 2006 and
    2007. See Jupiter Research, “European Search Marketing Executive Survey 2007” as cited by Internet Retailer, April 3, 2008.



                                                                 1
2     Benefits of Internet advertising to                                   number of news publishing firms (e.g. the Guardian
      consumers                                                             newspaper in the UK) has been replaced by Internet
                                                                            advertising, which provides free content for millions
Much of the content and many of the services and                            of consumers. Quality online content is costly to
applications available on the Internet is supplied by                       produce but is provided free to consumers because
publishers and Internet and software companies at no                        it is subsidised by advertising.
cost to the consumer. This business model has become
                                                                        G   Access to information tools, including search engines
the most successful one on the Internet and free services
                                                                            (e.g. Google, Yahoo! and Microsoft Advertising’s
are consistent with what consumers now expect and
                                                                            Live Search). These services have democratised the
demand. Publishers, Internet and software companies
                                                                            availability and accessibility of informational and
are able to provide this material through the revenues
                                                                            educational content. Countless searches are
received from the advertising served on their websites.
                                                                            performed daily and many of the leading search
                                                                            engines on the Internet are free to users as a result
The advantage of relevant advertising for Internet users
                                                                            of advertising. Similarly, comparison shopping sites
is that they see advertising that corresponds to what
                                                                            enable consumers to compare product features,
they are looking for at a given moment (contextual
                                                                            prices, return policies and shipping fees and views on
advertising) or categories of information that they have
                                                                            the product/service, so determining the best value
been interested in over a period of time (behavioural
                                                                            for their money and their personal requirements.
advertising). This makes it more likely that the
information contained within the advertisement is of                    G   The use of a multitude of communications services
interest or relevant to the user.                                           and productivity tools. The creation, development
                                                                            and ongoing improvement of current and future
Internet users have demonstrated that they are more                         communications and other online services (e.g. e-
interested in, and pay more attention to,                                   mail, blogs, chat, conferencing and telephone
advertisements that fit their specific needs.                               services; productivity suites such as online-based
                                                                            office software, employment services; social and
Among the significant benefits of advertising on the                        professional networking communities , enhanced
Internet are:                                                               classified services; video and photo storage) are
                                                                            supported by advertising revenue. It is estimated
G   Advertising is more suited to consumers’ wishes and
                                                                            that there are one billion users of free ad-supported
    needs thereby enhancing their online experience
                                                                            e-mail services in the world today. Moreover, blogs,
    and helping to ensure that they receive
                                                                            photo and video sharing communities and similar
    advertisements for content, products, and services
                                                                            types of communications platforms enable users to
    in which they are more likely to be interested in.
                                                                            voice their opinions and create and share content
G   Access is free to Internet content such as the latest                   and experiences for others. Internet advertising
    news, business, entertainment, maps and other                           fosters free and more robust, diverse speech and
    important information. The subscription model which,                    helps save consumer costs and fees they used to be
    in the past, has been relied upon by a significant                      charged for communications and productivity services.



2    63% of online users pay more attention to advertisements that fit their specific interests & Internet (Behavioural Targeting & the
     Purchase Funnel Opportunity, Jupiter Research, June 2007). 52% of respondents said that they would be more likely to click on a
     banner advertisement if it was more relevant to their particular interests or needs; and 66% of respondents said that they would
     find banner advertisement less intrusive if they were more relevant to their areas of interest or needs (Advertising & Consumer
     Privacy, Ponemon Institute).
                                                                    2
3     Benefits of Internet advertising to                               A Contextual Advertising
      businesses
                                                                        Advertisers are able to select the topic of the published
More relevant online advertising also delivers significant              content that an advertisement is displayed along side.
efficiencies and benefits to business. For example,                     In traditional media such as print, this is achieved by
advertisers could deliver messages to relevant audience                 selecting the type of publication (e.g. a sports
segments independently of the content of the web                        magazine) or a section of a regular newspaper (such as
page on which an advertisement is served. A car                         the financial pages of a daily newspaper, or the travel
advertisement could be served to users interested in cars               section of a Sunday newspaper). On the Internet
while they visiting the travel pages of a newspaper,                    advertisements can be served within a chosen context
rather than in the motoring section. This enables                       by the selection of a website focused on a particular
publishers to monetise a wider variety of content sections              topic or by specifying sections of a more general
on their websites. It also provides opportunities for                   website. This is the most common form of online
advertisers to show an appropriate message to a visitor                 advertising and can be illustrated by the example of a
when there is no content on the site to support the                     mortgage company that advertises their current loan
message, but where an audience segment can be built                     rates on a website which compares different loan
to find the right audience.                                             offerings.

Importantly, more relevant advertising on the Internet                  B. Demographic advertising
also has had a positive impact on small businesses. It
has opened larger markets to them, lowering barriers                    Demographic advertising has existed in the offline
to entry and creating national markets from local,                      world for many years. It is based on key traits that
regional or niche ones. For example, where the reach                    may include gender, age, salary range, location, socio-
of a local band or clothing designer would have had a                   economic class and marital status. However,
local focus, their music or fashion can now reach                       demographic advertising on the Internet enables more
people nationally or internationally.                                   up-to-date and interactive advertising. This can be
                                                                        done through information that a consumer provides

4     Examples of Internet advertising
      techniques
                                                                        on a form or survey or signing up to a service, e.g. an
                                                                        email account, for some traits, approximate inferences
                                                                        made using behavioural advertising techniques (see
Key techniques commonly used include:                                   below for details). For example, a teacher living in
                                                                        London who has registered on a jobs board may be
G   Contextual advertising                                              served advertisements for vacant teaching opportunities
G   Demographic advertising                                             in London whilst surfing on that site, even when they
G   Behavioural advertising                                             are not currently visiting the teaching section.




3    Free social networking and online-networking sites, supported by advertising, had more than 86.6 million global users as of
     December 2007 (Nielsen Online).




                                                                   3
                                                               5    Data protection and consumer
C. Behavioural advertising
                                                                    choices in Internet advertising
Behavioural advertising involves the creation of
audience segments based on websites visited over a             More relevant advertising on the Internet takes place
period of time. These audience segments are then               mostly through use of anonymous or non-personally
used to provide relevant advertising to anonymous              identifiable data. Indeed, aggregated, anonymous, or
consumers. For example, a user may visit sports sites          categorised data is key to effective delivery of more
often looking for sports scores and thus be added to           relevant advertising. To the extent that personal data is
the "sports fan" segment. This group could then be             used to further enhance customisation, such practices
served advertisements that are relevant to the interests       are subject to the requirements of EU laws, notably the
of sports fans. Advertisers may also combine                   EU Data Protection Directive (95/46/EC) and Member
anonymous market research data with other                      State implementing laws. Thus transparency and
aggregated online behaviour data to create consumer            meaningful consumer control over customisation
segments for online marketing, a technique known as            practices in connection with personal data currently
'predictive targeting', which also helps make                  are addressed through the existing legislative
advertising more relevant.                                     framework. There are a number of certification bodies
                                                               that companies can approach to earn a seal of quality
Such advertising may take place on a website or                on their data protection systems, for example the EU
websites controlled by a single entity (first party            Privacy Seal www.european-privacy-seal.eu Privacy Seal
providers of advertisements) (e.g. via a publisher) or         under the Data Protection Act of Schleswig-Holstein
across websites controlled by multiple entities (third         German Federal Land -
party providers of advertisements) (e.g. via an                www.datenschutzzentrum.de/faq/guetesiegel_engl.htm
advertising network). Depending on the particular              as well as TRUSTe www.truste.org
company practice or the business model, the scope
and type of data used for providing such behavioural           Leading business practices widely adopted by IAB
advertising varies, as does the way in which data is           Europe member companies also provide effective
collected. For example, a publisher may use data               consumer controls regarding more relevant advertising.
collected on its website, whereas an advertising               Regarding behavioural advertising practices in
network may collect data when a user visits the                particular, many companies currently offer consumers
websites participating in that particular network.             with notice and opt-out mechanisms, and are
Finally, a service provider, such as an Internet Service       exploring the role for additional consumer transparency
Provider (ISP), software provider, or applications             and choice mechanisms.
provider, may collect data from some of a user’s web
browsing activity to provide behavioural advertising.          In addition, many of these leading practices form the




                                                           4
basis of, and are supplemented by, existing and                Contact:
emerging self-regulatory good practice guidelines. For         For more information on IAB Europe’s Public Affairs
example, the Network Advertising Initiative (NAI) in           activities please contact:
the USA. See www.networkadvertising.org/networks/
2008%20NAI%20Principles_final%20for%20Website.pdf              IAB Europe
Given the speed of technological innovation, the               www.IABEurope.eu
flexibility and adaptability of these leading practices        Alain Heureux
and self-regulatory initiatives, which supplement the          President, IAB Europe
existing legislative framework, enable businesses to           Av. Livingstone 26
respond quickly to consumer expectations thus                  1000 Brussels
enhancing their online experience.                             Belgium
                                                               President@IABEurope.eu
Broad privacy protections also exist in the form of
technological tools that enable consumers to exercise          Nick Stringer
effective control over their online experience. Browser        Head of Regulatory Affairs
controls enable consumers to exercise control over             IAB UK
cookies, and there are many products available – at no         Nick@IABUK.net
cost to consumers – that enable them to anonymously
browse the Internet.


Finally, IAB Europe member companies recognise that
consumer education is a key component to ensuring
that consumers have meaningful choices regarding
more relevant advertising. Companies provide notice
regarding cookies and advertising practices in their
privacy policies, and IAB Europe, national IABs, as well
as member companies, continue to explore additional
consumer educational channels in accessible language
and user friendly formats.




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