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					         American International University Bangladesh
                   Principals of Marketing

                     Assignment Topic
            “Marketing Mix (4 P’s) Analysis and Competitors
         Evaluation: A study on “Grameenphone” Company Ltd”

                   Course Instructor
                       Mr. Hamidul Islam

                   Groups Members name
BRIGHT COSTA    ID:09-14293-2
                    Letter of Transmittal
Date: 02 August 2010
Md. Hamidul Islam
Course Instructor
Principles of Marketing

Dear Sir,

It gives ours immense pleasure to submit a report on “Grameenphone”. This report is
submitted as a partial fulfillment as a part of our course. The preparation of the report
has given ours and insightful experience and in-depth knowledge on ‘Grameenphone
Company in Bangladesh. We have given our best effort to make it a worthy one and each
aspect of the problem is considered and studied as required.

If any confusion arises or further explanation is needed, we shall be available to explain
the matter to you as and when required despite when required despite having limitations.
Your benign and authoritative advice will encourage us to conduct further flawless
research in future.

Yours sincerely,

 BRIGHT COSTA ID: 09-14293-2

This marketing plan is prepared on the basis of the assignment given by Md. Hamidul
Islam, lecturer of the American international university of Bangladesh.
While preparing the report, We acknowledgement the encouragement and full guidance
given by my course instructor .without his relentless support, it would have been
impossible to conduct this study. We express my gratitude to our instructor for providing
us detailed feedback and technical assistance on the report.

Besides, a number of people and institutions are to be thanked
Chapter 1: Introduction

Company Overview

Grameenphone (গামীণোফান), widely known as GP, is the leading telecommunications
service provider in Bangladesh . With more than 20 million subscribers (as of June 2008),
Grameenphone is the largest cellular operator in the country. It is a joint venture
enterprise between Telenor and Grameen Telecom Corporation, a non-profit sister
concern of the internationally acclaimed microfinance organization and community
development bank Grameen Bank. Telenor, the largest telecommunications company in
Norway, owns 55.8% shares of Grameenphone, Grameen Telecom owns 34.2% and the
remaining 10% is publicly held.

Grameenphone was the first company to introduce GSM technology in Bangladesh. It
also established the first 24-hour Call Center to support its subscribers. With the slogan
Stay Close, stated goal of Grameenphone is to provide affordable telephony to the entire
population of Bangladesh.


The idea of providing wider mobile phone access to rural areas was originally conceived
by Iqbal Quadir, who is currently the founder and director of the Legatum Center for
Development and Entrepreneurship at MIT.\He was inspired by the Grameen Bank
microcredit model and envisioned a business model where a cell phone can serve as a
source of income. After leaving his job as an investment banker in the United States,
Quadir traveled back to Bangladesh, after meeting and successfully raising money from
New York based investor and philanthropist Joshua Mailman, and worked for three years
gaining support from various organizations including Nobel Peace Prize laureate
Muhammad Yunus of Grameen Bank and the Norwegian telephone company, Telenor.

He was finally successful in forming a consortium with Telenor and Grameen Bank to
establish Grameenphone. Quadir remained a shareholder of Grameenphone until 2004.

Grameenphone received a license for cellular phone operation in Bangladesh from the
Ministry of Posts and Telecommunications on November 28, 1996. Grameenphone
started operations on March 26, 1997, the Independence Day in Bangladesh.

Grameenphone originally offered a mobile-to-mobile connectivity (widely known as GP-
GP connection), which created a lot of enthusiasm among the users. It became the first
operator to reach the million subscriber milestone as well as ten million subscriber
milestone in Bangladesh
November 28, 1996: Grameenphone Ltd. received cellular license by the Ministry of
Posts and Telecommunications of Bangladesh.

March 26, 1997: Grameenphone launched its service on the Independence Day of

June 1998: Grameenphone started its services in Chittagong, the second largest city and
the port city of Bangladesh. Cell to cell coverage between Dhaka-Chittagong was

1999: Grameenphone started its service in Khulna, the industrial city of Bangladesh. Also
cell to cell coverage between Dhaka and Khulna brought a number of other districts
under coverage.

2000: Grameenphone started its services in Rajshahi, the education city of Bangladesh.
Service also started in Sylhet and Barisal and thus all six divisional headquarters got the
cellular network coverage for the first time Bangladesh.

August 2003: Grameenphone's subscribes base has become more than one million.
Grameenphone became the first operator in the country to reach the million subscribers.

November 2005: Grameenphone registered more than 5 million subscribers.

November 5, 2006: Grameenphone crosses the 10 million subscriber mark after almost
ten years of operation.

September 20, 2007: Grameenphone reaches 15 million subscribers mark.

June 2008: Grameenphone reaches 20 million subscribers landmark.

                                                                    Iqbal Quader
Oddvar hesjedal                                                    (Founder of GP)
(CEO of GP)
Logos of grameen phone:

Vertical logo:

Horizontal logo:

Company Vision

We are here to HELP
We exist to help our customer get the full benefit of communication services in their
daily life. We want to make it easy for customer to get what they want, when they
want it.

Company mission
The vision will be achieved by

   1)   connecting Bangladesh with ease and care
   2)   being user-friendly
   3)   providing value for money
   4)   providing simple and timely connections
   5)   having a right understandable process

CHAPTER-ONE: Objectives of the study
Broad objective

Products marketing strategies and competitors evaluation: A study on
Specific objective

The objective of this study is to have a clear idea of grameenphone and to find the
limitations of the tasks carried out all sector of the grameenphone.

   A)   To find the business portfolio of GP.
   B)   To know the marketing strategy of GP.
   C)   Know the price of GP products
   D)   Communications process
   E)   Distributions system
   F)   Last year products performance.

   Limitations of the study

   in every research work there are some limitations faces when conducting different
   activities. In the process of research work we also faces certain limitations that
   hampers our general activity. some of this notable limitations are-

   -    The report has been conducted within a short time frame

   -    The study is mainly focused on product marketing strategy on
        GRAMEENPHONE in Bangladesh but it is foreign company. But here we
        emphasizing on GP in Bangladesh. so being concerned only within the GP in
        Bangladesh seems to us limitation of a study.

   -    GP Headquarters is located in Gulshan . But they are very busy with their regular
        task, so it becomes quit difficult for them to give time in outside. And also there
        are some rules and regulation so that we can not enter the head office. So that we
        have to talk with their customer center officer. that was a big limitation to us.

   -    GP it is huge company and there are lot of employers and customer care center is
        also available. the study conducted can be hampered as the marketing strategy of
        GP can not be covered at the short time. We got only 2-3 weeks for preparing this
        report. It could be a limitation of the study.

   -    We faced a big problem by doing this report that is electricity problem that take
        lot of time.


   CHAPTER-2: Methodology of the Study
-Sampling procedure:

The Sampling procedure has been conducted on the deliberate sampling method has
used where the respondents interviewees considered on my convince and priority.

-Sampling unit:

In order to carry out the research work, the study was focused on taking the
interviews of the personnel involved in the GRAMEENPHONE Company.

Number of respondents: 20
Age range: 20-35
Occupation: student, teacher, house wife, service holder.
Economic status: Higher middle class.
Geographical location: Gulshan, Baridhara, Banani, Dhanmondi, Santinogor,

2.2: Data collection techniques:

Unstructured and open-ended Questionnaire (please see appendix) we asked to the
different people in the different areas of Dhaka city to find whether they are satisfied
with GP performance or not.

When we visited the Gulshan office of GP that time we used our own observation to
collect certain pieces of information about their product marketing strategy,new
product performance as well as up coming product.

Secondary information:
 Secondary information has collected by reviewing websites and some articles printed
time to time and other relevant documents.

2.3: sources of data collection:

The primary information is gathered through internal of the employees working over
there under GP center.

   Secondary information sources had also used to collect information.
   Sources include:
     -Different articles, index of GP.
    -Visiting website of Grameenphone official company.


Marketing Mix is the set of controllable tactical marketing tools the firm blends to
produce the response it wants in the target market. The marketing mix consists of
everything the firm can do to influence the demand for its product. The many possibilities
can be collected into four groups of variables known as the “four Ps”: product, price,
place, promotion. Figure shows the particular marketing tools under each p.

                Product                                         Price
                Variety                                         List price
                Quality                                         Discount
                Design                                          Allowance
                Features                                        Payment period
                Brand Name                                      Credit terms
                Services                 Target

                Promotion              Positioning              Place
                Advertising                                     Channels
                Sales proportion                                Coverage
                Public relation                                 Assortments
                Personal selling                                Locations

                                      Marketing Mix
               Product means the goods and services combination the company effect
 Product       that offers to the target market for attention, acquisition, use, or
               consumption that might satisfy a want or need.

               Price is the amount of money charged for a product or service, or the
               sum of the values that consumers exchange for the benefits of having or
               using the product or service.
 Place          Place includes company activities that make the product available to
                target consumers.

 Promotion      Promotion means activities that communicate the merits of the product
                and persuade target customer to buy it.

                         Grameenphone Product Mix

A product is anything that can be offered to a market and that is potentially valued by a
target market for the benefit or satisfactions it provides, including objects, services,
organization, places, people and ideas.

As in a service providing business Grameenphone provides different types of service in
its market as its products. In telecommunication business coverage and quality is more
important than the number of product or service offered. With its best coverage and good
quality Grameenphone has become the number one mobile operator in Bangladesh.
Grameenphone has categorized its products in two types. These are
        1. Standardized and
         2. Customized Products.
Standardized Product

Standardized Product also has been divided into two types: Pre-Paid and Post-Paid.

             Pre-Paid
   The brand name of prepaid products is Smile Prepaid Standard and Smile (Mobile to
      •      Smile (Prepaid Standard)

       •      Shohoj Package

       •      Aapon Package

       •      Bondhu Package

   Smile Standard prepaid allows consumers to make and receive ISD and NWD call in
   all telecom operators.

       •      Smile (Mobile to Mobile)

   Smile Mobile to Mobile allows its consumers to make and receive call from any mobile

             Postpaid

       •      Xplore

   Xplore is the brand name of post paid product of Grameenphone. It is categorized in
   two types: Xplore Package 1 and Xplore Package 2. Both of these Post-paid products
   has BTTB (Local, NWD, ISD and Economy ISD) connectivity, Flexible Credit
   Policy, Wide collection of value added service (SMS, EDGE, Welcome Tune, Voice
   Mail, Voice SMS) and International Roaming facility.

Customized Product
 “Business Solution” is provided as a customized service to different medium and large
organization and Professionals. This customization allows interesting call and sms charge
among the member of the organization, fax and internet service within the organization
branch. The customized service of one organization is never told to other or disclosed.
Separate Strategic Business Unit (SBU) is responsible for the success of each of this
product. As the way, this organization has proved that SBU is important for the success
of a product in its market.
Interestingly “d-juice”, which is claimed as a life style brand of Grameenphone, is not
mentioned with this product line.

Different types of value added services are provided with these products as product

Value Added Services
With Grameenphone’s VAS, consumer can use mobile phone for many other purposes
than making voice calls. With Grameenphone’s VAS, consumer can use mobile phone to:

        •     Send and receive text messages, picture messages, voice messages
        •     Download ring tones, logos, wallpapers
        •     Obtain news updates, cricket score updates
        •     Browse the Internet and also send and receive e-mails
        •     Transfer data and send fax
        •     Participate in competitions and vote for opinions
        •     Health line services.


     The name or names that identify a company’s products can be very important in
     positioning them. The brand name distinguishes a product from competitor’s
     products. A strong brand identity creates major competitive advantages. A brand
     that is recognized by buyers encourages repeat purchases. Grameenphone is
     successful in its products branding. All most every prepaid mobile phone user is
     aware about its “Smile” prepaid package and business consumers are aware about
     “Business Solution”. This Branding images comes from good quality of
     Grameenphone’s products as well as its high promotion activities. Corporate
     branding places primary emphasis on building brand identity using the corporate
     name. Grameenphone has become a corporate name in telecommunication business
     in Bangladesh. Corporate branding offers the advantage of using one advertising
     and sales promotion program to support all of the firm’s products. And it is often
     found in Grameenphone advertisements. Corporate branding has become a branding
     strategy because the product offering is relatively narrow in telecommunication

Grameenphone’s Strategic Analysis of Existing Products

Grameenphone regularly evaluates the performance of its product. This evaluation of the
performance of the product portfolio provides its management with diagnostic
information to guide its strategies for new products, product modification, and product
elimination. But the strategic analysis of existing products requires tracking the
performance of the products in the portfolio, as shown below:

For tracking product performance Grameenphone’s management first establish the
criteria and levels of performance for gauging product performance. These include both
financial and non financial factors. Because of the various demand and cost
interrelationships among products, an information system is established to measure how
well a particular product is doing. The purpose of this tracking system is to maintain a
product review process that will help to spot problem products or products features.
Grameenphone’s management uses the diagnosis to help select a strategy for eliminating
the problem. Action includes adding new products, cost reduction, product improvement,
marketing strategy alteration or product elimination.

         •   Product life cycle analysis

   The length of product life cycle is shorter in telecommunication business. So in a few
   years Grameenphone’s products moved from its introduction in to the growth stage
   and it is now in maturity stage. This first movement through the product life cycle
   also creates the need to alter the cycle by introducing new products or products

        •   Product portfolio analysis

   Grameenphone’s strategic analysis of the products portfolio determines if each
   product is measuring up to management’s minimum performance criteria, and
   assesses the strength and weaknesses of the product relative to other products in the

   Portfolio grids highlight differences among products. After identifying the relative
   attractiveness and business strength of the products in the portfolio, a more
   comprehensive analysis of specific performance factors may be appropriate,

       •      Profit contribution.
       •      Barriers to entry.
       •      Sales fluctuations.
       •      Extent of capacity utilization
       •      Responsiveness of sales to prices, promotional activities, service levels,
       and other influences.
       •      The nature of technology (maturity, volatility, and complexity).
       •      Alternative production and process opportunities.

Several of these factors are included in the grid analysis when composite grid dimensions
are used.

Grameenphone’s Strategy for existing products

Cost reduction, product alteration, product elimination works as a strategy for existing
products within this organization.

   •   Cost reduction

   Grameenphone’s lower cost comparatively its higher class products quality give this
   company major advantage over the competition. Grameenphone’s technological
   innovation, marketing productivity and high volume consumer helps to maintain this
   lower cost.

   •   Product alteration
   Products are often improved by changing their features and quality. A number of
   features are included with Grameenphone’s products. And these features provide a
   way of differentiating a brand against competition. In November, 2006
   Grameenphone renamed its products as Easy to Smile; Regular to Explore. A number
   of new features also have been added with these products in that time. But
   consumer’s preferences suggest that quality is more important than features in the
   choice of taking connection. So quality improvements are also considered as an
   important strategy for increasing competitive advantage.

   •   Product elimination

   In deciding to drop a product from product line, Grameenphone’s management
   considers variety of performance criteria in addition to the product’s sales and
   product priorities. In November, 2006 Grameenphone eliminates some of its products
   from product line such as Any Time-300, Any Time-450 and Any Time-500. But
   product elimination is a very important decision that is thoroughly evaluated by
   Grameenphone’s management. Because Grameenphone’s core value is “Make it
   easy”. Those similar type of products confused customer. There fore these have been
   eliminated so that consumers feel easy to use Grameenphone’s products.

Grameenphone’s corporate culture committed to provide good quality services .It
believes that quality improvement is an organizational responsibility. So this will
continuingly introduce good quality services or product comparatively minimum price.
                 Analyzing the Pricing Situation of GP:
   •   Price Elasticity:

It is the percentage change in the quantity demanded when price changes, divided by the
percentage change in the price. GP has gained high price elasticity in the market.

   • Non-price factors:

The Gold holders pay a high amount of money in buying to get the high facility.
   • Cost Analysis:
Product cost provides essential information for pricing decisions. To analyze cost, GP
uses the following steps:

   • Competitor Analysis:

Aktel is the major competitor of GP as it is consistent in its rates and facilities and gain a
most part of the market shares although Banglalink has more promotional activities and
call charge, they have not been able to hold the market yet. GP fixes its competitor on the
basis of market share. They fix price in keeping pace with the competitors’ price and their
probable responses to an alternative price strategies.

   • Legal Anbd Ethical Ckonsiderations Of GP:

Price fixing in channels of distribution:

GP provides its distributors at low cost. In pricing the channels of distribution, it has

Price information:

GP publishes articles and advertisements in all national dailies and television about the
form and the availability of price information for the customers.

Price of Different Offers of GP at A Glance:

Tariff and line rent

 GP-GP                  Any Mobile         F&F        BTTB (local/NWD/ISD)      SMS Charge

   (4 P.m. - 12 p.m.)
                         24 hours
                        TK 1.30/min
                                                                             F&F: Tk.0.50
                                                        Incoming: Free
                                         4 F& F                               GP: Tk.1.00
                                       TK 0.49/min        Outgoing:
                                                         TK 1.30/min
       12 pm-4 pm                                                               Tk.2.00
       TK 0.49/min

Line Rent: Tk.50/month (This fee too will be waived if the subscribers' monthly airtime
usage exceeds BDT 450)

BTCL Incoming is absolutely free for Xplore :

   •   1 sec pulse from 1st minute onwards for all numbers except F&F

   •   60 sec pulse from 1st minute onwards for F&F

   •   NWD calls: BTCL's Peak (8am - 10pm) & Off-peak (10pm - 8am) rate will be
       applicable for BTCL charge

   •   All figures are excluding VAT. 15% VAT will be applicable.


Package 2 has come up with a very attractive and competitive tariff.

BTTB Incoming is absolutely free for xplore Package 2.

No Monthly Access Fee/Monthly Line Rent

Monthly Package Fee (Minimum Usage): Tk.1000
                         Tariff            F&F        (local/NWD/ISD)           SMS Charge

   GP mobiles (6
    am -1 am)                                          Incoming: Free      F&F: Tk.0.50
   GP mobiles (1                                       Outgoing: GP         GP: Tk.1.50
                          Tk. .30/min*   Tk.1.0/min
    am -6 am)                                          Tariff + BTTB
                                                       charge (Local/     Other Operator:
 Other operators                                        NWD/ ISD)             Tk.2.00
    (24 Hrs)

* Promotional Tariff

New Prepaid Price Plans
Grameenphone brings you a new prepaid connection only at Tk 149 with a bonus
talktime of Tk 50. You will get a bonus talktime of Tk 20 instantly after recharging. This
connection, gives you the freedom to choose amongst the three exciting offers – Shohoj,
Bondhu and Aapon. You also have the option to move into the djuice package.

Special packages for new prepaid connections

Shohoj Package: Grameenphone prepaid connection comes with this pre-activated
package where you will be able to talk to any operator number at a low, flat rate of Tk
0.79. You can also send SMS at Tk 1/SMS to any operator ( GP/ others) number.

                       Time         GP-GP                 GP-Other Operators
Voice call             24 Hours     Tk. 0.79/min          Tk. 0.79/min
SMS                                 Tk. 1.00/SMS          Tk. 1.00/SMS

Aapon Package: You will be able to talk to over 23 million Grameenphone numbers at a
low rate. The package offers the following features:

                         Time                         GP-GP          GP-Other Operators
Voice call               Morning Time: (8 am-12pm)    Tk. 1.25/min   Tk. 1.49/min
                         Day Time: (12pm-4pm)         Tk. 0.49/min   Tk. 1.49/min
                         Evening Time: (4pm-12 am)    Tk. 1.25/min   Tk. 1.49/min
                   Night time (12am-8 am)          Tk. 0.49/min    Tk. 0.99/min
3 FnF (Voice call) 24 Hours                        Tk. 0.49/min    Not Applicable
SMS                                                Tk. 1.00/SMS    Tk. 1.00/SMS
SMS (FnF)                                          Tk. 0.50/SMS    Not Applicable

This package gives you the privilege of calling 3 FnF numbers at Tk 0.49 and sending
SMS at Tk 0.5 ( GP-GP, GP-other operator at Tk 1/SMS)

Bondhu Package: This package with the highest number of F&Fs allows you to talk to
your near and dear ones at the lowest rate. This package gives you the privilege of calling
7 FnF numbers at Tk 0.49/min. You can calls to all other numbers (Other than the seven
FnFs) are BDT 0.99 per minute. SMS rates are BDT 0.50 per SMS to FnF numbers and
BDT 1 to other GP-GP and other operator numbers.

                          Time          GP-GP               GP-Other Operators
7 FnF (Voice call)        24 Hours      Tk. 0.49/min        Not Applicable
Voice Call                24 Hours      Tk. 0.99/min        Tk. 0.99/min
SMS                                     Tk. 1.00/SMS        Tk. 1.00/SMS
SMS (7 FnF)                             Tk. 0.50/SMS        Not Applicable

   •      International SMS:

Any GP user can send SMS to more than 100 million GSM subscribers all over the
world. It costs much less than making a call and is quite convenient to send.

 Product                  djuice         On-Net          Off-Net           International SMS
       Smile           BDT 1.50        BDT 1.50         BDT 2.00                     BDT 2.00
 Smile PSTN            BDT 1.50        BDT 1.50         BDT 2.00                     BDT 2.00
   Post paid           BDT 1.50        BDT 1.50         BDT 2.00                     BDT 2.00
       djuice          BDT 0.50        BDT 1.00         BDT 1.50                     BDT 2.00

News service:
GP provides news and sports update.


BDT 2.0 MP3 tones
   •    Grameenphone EDGE
Grameenphone offers EDGE (Enhanced Data Rates for Global Evolution), an advanced
mobile technology which enables high-speed mobile Internet and data services. It is
about 8 times faster than GPRS.

Tariff Structure

                                     PACKAGE 1                  PACKAGE 2

            Subscribers              ALL                        Post Paid Only
        Monthly Access Fee           None                       BDT 1,000.00
         Browsing Charge             BDT 0.02 / kb              NIL
         Content Download            As per content             As per content

Pricing: The following table shows price of different contents offered by GP:

                                       Contents                                 Price (in BDT)

    1                                 Poly tones                                           15
    2                                 True tones                                           20
    3                                 Wallpaper                                            10
    4                                 Animation                                            10
    5                                Color Logo                                            10
    6                              J2ME Games                                              40
    7                                Video Clips                                           30
    8                                     Themes                                              20
                       Grameenphone Distribution Mix

    Importance Of Distribution In GP:

To perform the above task effectively GP uses its own distribution channels, which are
distinguishable from others. When initially selecting a channel of distribution for a new
product, the pricing strategy and desired positioning of the product may influence the
choice of the channel. Once the channel of distribution design is complete and
responsibilities for performing the various marketing functions are assigned, these
decisions establish guidelines for pricing, advertising and personal selling strategies. GP
is very much efficient in establishing these types of strategies. It helps them to maintain
an exclusive distribution channel to serve the end-users.

    Mission Of GP’s Distribution Strategy:

The motto of GP in establishing distribution channels is: to be the nearest of the
customers. And exactly their motto is realistic. GP is the nearest company of the
customers. It has opened all the doors to serve their customers most conveniently.

    Overview Of GP’s Distribution System:

The number of GP owned distribution centers all over the country is around 18. The
centers serve customers directly and deal them with guidelines and advices to make the
communication through network system easier and quicker. Besides there are around 60
franchises spreading all over the country right now.

These franchises deal with the customer problems and requirements; they gets complains
from customers, they collect creative suggestions from the valuable customers. And other
channels- such as dealers, retailers- are making the products and services of GP more
diversified to the customers.
GP has not come to its present situation instantly. Various types of changes incurred
during the years of its business. We will see the different channels at different time period
one by one.

                               Initial Distribution Channels

From the beginning of the business of GP, it supplied its SIM to the distribution centers.
Dealers got the product from the centers and sold those to retailers. The retailers, at last,
sold the product to end users. This was a traditional channel. Sometimes, end-users
purchased products from dealers as a whole to minimize the purchasing cost. Company
did not sell directly to the customers at that time.

Only three years ago GP introduced a new and convenient channels of distribution to
overcome the traditional system. The two tails of the channel is the most attraction part to
the customers.

Through around 30 distribution centers, GP distributes all key parts of the country.
Dealers, as an intermediary, purchase the products from the centers and disburse those to
two types of retailers. One is – exclusive retail outlet and another one is – non-exclusive
retail outlets are permitted to sell the products of only GP. They are the guaranteed or
authorized retailers. Non-exclusive retail outlets can sell other companies’ product as
well as they have no relation the customers or end-users buy products from either of two
types of retail outlets. They get the product or service of company in the most convenient
way at the student time period.

                     Grameenphone Promotional Mix
Grameenphone uses promotional activities that communicate the merits of the product
and persuade target customers to buy it. Grameenphone can succeed to acquire more than
10 million customers as of December 2006 not only providing good service but also
using high frequency promotional activities. Grameenphone uses most of the promotional
tools to give message for its customers on the new product & existing product and
product features. Grameenphone must do more than make good product- they have to
inform customers about product benefits and carefully position products in consumers’
mind. To do this Grameenphone promotes the promotion tools are:

                             Grameenphone Promotional tools

  Advertising              Sales Promotion                                         Personal
                                                     Public Relation
Newspaper                                                                           Selling
Television                                                                     Inside Sales
Radio                                                Publications                Force
Magazines             Price packs                    Events
    Newslette                                        News
                      Cash Refund Offers
    r                                                Sponsorships
Internet                                             Public service
                      Patronage Award
                      Price Offs                     Identity Media

    Grameenphone Advertising process :

   Any paid form of nonperson presentation and promotion of ideas, goods or services
   by an identified sponsor. Grameenphone advertising can introduce the company and
   the products. If the product embodies new features, advertising can explain them.
   Advertising can remind customers of how to use the products and reassures them
   about their purchase.

       •   Grameenphone Advertising Objectives:

   Grameenphone uses advertising as a promotional tool to make a communication task
   to be accomplished with a specific target audience during a specific period of time.
                   Grameenphone Advertising objectives
Informative advertising
Telling the market about a new product
Suggesting new uses for a product
Informing the market of a price change
Explain how the product works
Describing available services
Building a company image
Persuasive Advertising
Building brand preference
Encouraging switching to Grameenphone
Changing customer’s perception of product attributes
Persuading customer to purchase now
Persuading customer to receive a sales call
Reminder Advertising
Reminding consumer that the product may be needed in the near future
Reminding consumer where to buy it

       •   Grameenphone Advertising tools:

   Grameenphone uses different types of media to acquire different types of objectives.
   To select media depend on the target audience, product characteristics, message
   characteristics and cost. The advertising tools that grameenphone uses as a media to
   communicate with the existing and potential customers are:

       o Newspapers
Newspaper covers all sorts of information about grameenphone’s product. It mainly
covers the informative and reminder advertising.

   Target audience              Message characteristics           Duration         Cost
 Literate people.      Flexibility, high believability          Short life        Lower

   o Television

Television is an effective media for good mass-market coverage. Television telecasts
messages about new product and it is mostly used for persuasive advertisement.

   Target audience          Message characteristics    Duration            Cost
 All types of        High attention, high reach, high Long life         High
 people but          clutter
 influences more

   o Radio
Within a lower cost, grameenphone broadcast their massage through radio. It is a
better way for persuasive advertisement.

   Target audience               Message characteristics          Duration         Cost
 All types of people      Audio presentation only but usage Relatively           Lower
 but teenagers            mass and cover high geographical area. short life
 influences more.

   o Magazines

An effective media that grameenphone uses as a promotional tool to achieve the
customer’s awareness about grameenphone and its product. It is an effective media
for informative and persuasive advertisement.

   Target audience               Message characteristics           Duration        Cost
 Middle and Upper-        High-quality reproduction, credibility long life       Medium
 income audience.         and prestige.

   o Newsletters

Grameenphone publishes newsletter regularly to inform existing customer as well as
potential customer about company’s recent activities and offer.

  Target audience            Message characteristics           Duration        Cost
 Loyal                 Very high selectivity, full control.   Short life   Relatively
 consumers and                                                             low cost
 interest persons

   o Internet
  Internet performs effective promotional tools grameenphone advertising. It gathers all
  sort of information about grameenphone.

   Target audience           Message characteristics           Duration         Cost
   Internet browser    High selectivity, interactive          Long time      Relatively
                       possibilities.                         still update    low cost

   Grameenphone Sales promotions Process :

  Grameenphone uses sales promotions that consist of a diverse collection of incentive
  tools, mostly short term, designed to simulate quicker or greater purchase of
  particular products or service by consumers or the trade.

      •   Grameenphone Sales Promotion Objectives:

  Sales promotion tools vary on their specific objectives. Grameenphone uses sales
  promotion to acquire broader promotion objectives:

                    Grameenphone Sales promotion objectives
For consumer
Encouraging purchase of large sized units.
Building trail among nonusers
Attracting switchers away competitors’ brand
For retailers
Persuading retailers to carry new items
Encouraging stocking of related items
Offsetting competitive promotions
Building brand loyalty
Gaining entry into new retailers outlets
For the sales force
Including encouraging support of a new product
Encouraging more prospecting
      • Sales promotion tools:
Many tools can used to accomplish sales promotion objectives. Describes of the main
consumer, trade and business tools that grameenphone uses as short-term incentives
to encourages the purchase the product follow:

   o Price-packs:
Nokia handset festival @ GPC’s
Grameenphone Ltd. kicked off the first handset bundled promotion at its
Grameenphone Centers around the country. Under this promotion free GP
connections and bonus talk time, Tk.660 to Tk.2000 depending on handset, are being
offered with select popular Nokia models.

   o Cash Refund Offers:

thankyou is grameenphone way of expressing their gratitude, because not only has
consumer loyalty touched us but has also made grameenphone the preferred mobile
operator. Grameenphone thankyou program provides consumer with a number of
rewards that will make consumer mobile phone experience with gramophone even
more satisfying.

   o Prizes:
grameenphone pothe pothe utchob
Grameenphone’s mobile transport travels all around the country and arranges
different types of amusing game/contest for their loyal customers and offers attractive
prizes who win the game /contest.

   o Patronage Awards:
   thankyou crown, Be Special, Be crown
   Grameenphone offers the prestigious thankyou crown membership to especially cater
to you. To enrich your life, grameenphone offers premium services and exclusive

                   Average Monthly Usage Over Last Six           Discount on SIM
                                 Months                           Replacement
      Platinum     BDT 6500 and above                                 100%
      Gold         BDT 4500 to below BDT 6500                          75%
      Silver       BDT 2500 to below BDT 4500                          50%

   You will also enjoy exceptional service at all our customer touch-points. Just
introduce      yourself with your Grameenphone number and put your feet up! We will
take care of   your problem while you relax.

       o       Premium:

   Enjoy free stuffs with a new xplore Package2 connection
   With every new xplore Package 2 connection, you will get 25 Text SMSs & 25 free
   Voice SMSs, and 5 GP branded Ring tones. Subscriber has to use the free content and
   VAS within 2 months after activation.

        o      Price-Off:

   450 minutes free!

   All Business Solutions postpaid subscribers will enjoy 150 minutes free talktime per
       month for 3 months to call their F&F numbers.

   For new subscribers, the offer is valid from the date of activation and for existing
   subscribers, the offer is valid from 28 March '07.
 Grameenphone Public relations process:

  Public relation is one of the grameenphone strategic promotion tools building good
  relations with the company’s various publics by obtaining favorable publicity,
  building up a good “corporate image”.

      • Grameenphone Public relation Objectives:

  Public relations can have a strong impact on public awareness at a muck lower cost
  than advertising can. Grameenphone use public relations to communicate with their
  publics by setting some public relation objectives. The objectives are:

                         Grameenphone Public relation objectives
Build marketing excitement before media advertising tools.
Build a one-to-one relationship with consumers.
Build a core customer base.
Turn satisfied customers into advocates.

      •   Grameenphone Public relation tools:

  Grameenphone public relation uses several tools. The tools are following:

      o      Publications:

  Grameenphone published some sorts of materials to reach and influence their target
  market. Some publication materials are:

             Annual report
             Grameenphone Newsletter

  o Events:
Grameenphone arranges some special event to draw attention to new products or
companies activities. Some special events that grameenphone arranges frequently:

           Trade shows

   o       Sponsorship:

Grameenphone promote their brands and corporate name by sponsoring sport and
cultural events and highly regarded causes. Some current sponsorship by
grameenphone are:

           Grameenphone sponsors International Conference on ICT
           Official sponsor of Bangladesh Cricket
           Grameenphone sponsor International Trade Fair in Khulna

   o       News:

Grameenphone finds or creates favorable news about the company, its product and its
people and get the media to accept press release and attend press conference.
Grameenphone in its official website media site covers all news about grameenphone,
its product and its people.

   o       Public-Service Activities:

Grameenphone has always been more than just a mobile phone service provider in
Bangladesh. It builds goodwill by contributing money and time to good causes.
Public service activities that performed by grameenphone are:

       •   Mother's Day thankyou vaccination discount. On the occasion of ‘World
       Mothers’ Day’, subscribers may also receive the following benefits:
                    Samorita Hospital offers 25% off on screening test.
                    Japan Bangladesh Friendship Hospital offers 50% off on screening
             test and free EPI vaccination.

         •   Honoring unsung heroes. Grameenphone in collaboration with Prothom
         Alo, a leading daily newspaper in Bangladesh, organized a program titled
         “Prothom Alo-Grameenphone Shommanona 2006”. The aim of this program
         was to bring the little-known development practitioners to the limelight
         creating inspiration and confidence for others.

     o Identify Media:

  Grameenphone creates a good image by using promotional tools. Grameenphone
  promotes the public relationship by its attractive logo, signs, uniform and others.

 Grameenphone personal selling process:

  Grameenphone personal selling is a good way to communicate the target
  customers. It focuses on more creative types of selling and the processes of
  building and managing an effective sale forces.
      •   Grameenphone personal selling Objectives:

  Personal selling serves as the grameenphone’s personal link to customer. The sales
  representative is the grameenphone to many of its customers. Personal selling
  performs for establish some objectives. Those are:

                        Grameenphone personal selling objectives
To diagnose customer problem and providing services to the customers.
Information gathering about the market.
Building company’s goodwill.
Increasing the sales forces.

      • Grameenphone personal selling tool:

  Grameenphone mainly focus on inside sales forces that conduct business from their
  customer care centre via telephone or visits from prospective buyers.

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