SECTION 14 EXHIBIT 1 Technical Requirements Questionaire

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SECTION 14 EXHIBIT 1 Technical Requirements Questionaire Powered By Docstoc
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Company Name                                                        System Name                                                Place justifying comments in this section
                                                                                                      Yes           No         Comments/Response
1.2 Nurse Call System
1. Will system automatically identify level of staff members in a patient or procedure room?

2. Will system automatic cancellation of nurse call occur as appropriated level of staff member
enters patient room?

3.   Does system have on-line ADT interface (rather than batch) for transmission of patient data?

4. Does system provide ‘real time’ communication of patient request/needs to both Nurse Station
console and directly to care giver?

5. Will IV Pumps and ventilators create alarm messages through Nurse Call system and at desk
location?

6. Does system allow easy transfer of patient calls and station console functions from one unit to
another?

7.   Does system have ability to prioritize answer and receipt of patient calls?

8. Does system provide for ‘room to room’ communication from any station in the unit network?
Describe any limitations.

9. Does your system ‘flag’ the quantity of patients waiting for assignments?

10. Does your system identify patients waiting for a physician?

11. Does your system identify patients waiting for a nurse/ tech/ etc?

12. Does system provide nurse with the ability to view multiple incoming calls?

13. Does Nurse Call system conform to Texas Department of Health and UTMDACC guidelines?

14. Will Nurse Call System interface with Hill-Rom, Advance, Advanta, Total Care, Versacare as well
as Stryker, Size Wise and Mediq FST beds?

15. Does your system interface with the Institututional Code Blue System?

16. What is the capacity of one nurse station to schedule or view other areas for remote alarm
support?

17. Does your system support intelligent alarm (displays distinct alarm types from medical devices)
interface?

18. Does your system support centralized interface to make system program or coverage area
changes?

19. Does your system support Visual Banner data? If so, identify the requirements.

1.3 Communications/Telephony


1. Does the proposed system have PBX switch integration? Explain/provide drawing/schematic.
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Company Name                                                         System Name                                                 Place justifying comments in this section
                                                                                                          Yes         No         Comments/Response
2.   Are this integration’s fully digital using ISDN/Digital set emulation or analog?

3. If the integration’s are digital, describe the types of information that passes through the hospital
switch into the proposed system? (I.e. ANI, DID etc.)

4.   Who manufactures the proposed systems switching module?

5.   Please provide the FCC number of the switch

6.   Is the switch physically in the same host system as all the other system components?

7. Does the proposed system have the ability to connect directly to central office trunks, without
using the Hospital’s PBX? Please check trunk types.

a.   T1
b.   ISDN
c.   PRI
d.   BRI
e.   Loop
f.   E&M
g.   E1
h.   DID
i.   Others

8.   Does the proposed system have the ability to connect directly to a T1 or ISDN circuit?

9. Does the proposed system need a channel or digital bank to connect to a T1 or ISDN circuit?
(Explain, provide a drawing /schematic.)

10. Does the proposed system have the ability to integrate to multiply switches simultaneously?
(Explain, provide diagram and description)

11. Please provide a diagram and a description of a multiple PBX integration scenario?

12. Does system provide Nurse Call functions utilizing cell phones/pagers or other instant
messaging system?

13. Does system have a Patient Messaging System for Waiting Rooms utilizing messaging system
devices having low value outside of the hospital/clinic area?

14. Does system have ‘Omni Note’ type system?

15. Is screen display information HIPPA compliant?

16. Will system be available to multiple users? What is capacity?

17. Will text message distribution be with TAP compliant Pagers

18. Does Nurse Call system have Dispatcher Console integration with Private Cell Phone and/or in-
house wireless technologies?


19. Does Resource Tracking capabilities include ‘ownership’, productivity and location reporting?
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Company Name                                                         System Name                                               Place justifying comments in this section
                                                                                                      Yes           No         Comments/Response


1.4 Integrated Systems
In all cases where Interface with other systems is noted below, an HL7 electronic interface through
an HIE Interface engine over standard TCP/IP network should be assumed.

1. Is system Windows NT, Windows 2000 server compatible or Unix?

2. Does system support Oracle Database platform? What version?

3. Is system ODBC compliant?

4. Is system HL7 compliant?

5. Can system accept input from peripheral devices, such as bar code reader or wireless IR or RF
devices?

6. Can data points from this input to represent resources to be tracked and reported on/displayed
later?

7. Can system interface with future electronic medical systems (ClinicStation)?

8. Are screens configurable to meet individual departmental needs?

9.   Are monitors able to be secured at every station?

10. Is system able to archive data? Describe.

11. Is web client available?

12. Does system require unscheduled/scheduled down time no more than 1 hour between 0700 and
2300 and up to 6 hours from 2400 and 0700? Describe downtime requirements.

13. Does system support unlimited number of secured monitors for viewing?

14. Is there provision for utility data redundancy and/or backup OR is compatible with MD
    Anderson standard tool for backups (Arcserver or Tivoli Storage Manager)?

15. Is there ability to provide view only or write/entry access rights by groups?

16. Does system provide audit trail for write access?

17. Does vendor offer support via VPN connection?


18. Does system offer automatic sign-off/screen saver after a client-defined period of inactivity?

19. Vendor support 24hr/7 days a week?

20. Are screen views GUI or Windows design (icon and level-structured menus)?

21. Can system be accessed via every identified workstation allowing staff to locate patients and
other staff members from numerous locations?
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Company Name                                                        System Name                                                 Place justifying comments in this section
                                                                                                        Yes          No         Comments/Response

22. Can system run on existing network infrastructure (Ethernet)?

23. Does system provide for “fail safe” mode whereby requisite information is backed up and made
available to agent stations in event of a catastrophic failure?

24. Has integrating software been installed in another healthcare facility? Where? How long?

25. What is the time required to create, test and implement ‘rules engine’ for communications
scenarios? Please address each: Create, Test, Implement.

26. What is time frame for making changes to communications scenarios?

27. Please describe in detail all of the systems web-enabled features.

28. Please specify what browsers your system will work with.

29. Does your system support web-callback?


30. Does your system include the ability for operators to push information to callers via the web?

31. Does your system support e-mail response using Lotus Notes as the e-mail client?

32. Does the proposed system have the ability to run on the hospital ‘s current Novel 4.1 or 5.X/TCP-
IP networks? Explain.

33. Does the proposed system have a dedicated communications server?

34. Please indicate the features associated with the proposed communications server available for
fax e-mail delivery of messages.

35. Please provide total number of ports available on the communications server available for fax
and e-mail delivery messages.

36. Is your base system PC based or processor based? Describe size of base system (physical size
and space requirements)

37. Specify configuration for any/all printers required

38. Are touch screen consoles available with your system?

39. Are quick disconnect stations standard equipment for replacement of defective devices?
Describe.

40. Are system problem indicators available? Describe.


41. Does the solution support LDAP, Active Directory or some other central directory authentication?

1.4.3 System Maintenance

42. Does the proposed system require any weekly or monthly maintenance? (If yes, explain)
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Company Name                                                       System Name                                                   Place justifying comments in this section
                                                                                                        Yes           No         Comments/Response

43. Does the system need to be shut down in any way to perform routine maintenance? (If yes,
explain)

47. What software diagnostic and maintenance tools are provided for the in-house Clinical
Engineering Department to support the system. If it is not provided, how is it obtained and how
much?

48. Does the system identify failed components with specific to identify repair and component
required?

1.4.4 System Wiring

49. What are the wiring requirements from the main system processor to the attendant positions,
system printer, fax server, etc? Is conduit needed?

50. Does the system operate in a LAN environment?

51. Does the system uses CAT-5 cables as primary connection?

1.5 Training

1. Describe the manager training available:

A. What is the normal length of time for management training, which would include basic system
operations, use of call traffic and management reports and billing packages?

B. Where does the management training take place?

C. How many people can attend management training?

D. If the existing management left the answering service, what training is available for new
management?

2.   Describe the staff training available

A. What is the normal length of time for attendant training, which would include basic system
operations?

B. Where does the attendant training take place?

C. What training is available for new attendants?

D. Describe any ongoing training programs that are available, i.e. resource materials, videos,
interactive computer training programs:

3.   Describe the maintenance training available:

A. How many people can attend the maintenance training?

B. What is the normal length of time for maintenance training?

C. Where does the training take place?
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Company Name                                                         System Name                                                 Place justifying comments in this section
                                                                                                         Yes          No         Comments/Response

D. Is future maintenance training available as staff changes occur?

4.   What follow-up training is available after the cutover?

1.6 Reporting Capabilities and Statistics

1. What statistical package is included with the proposed system?

2. List management reports available, accessible both visually on the screen and printed.

3. Please provide sample statistics.

4. Are the statistics exportable?

5. Are the reports customized?

6. Does system track and give reporting on patient care time elements; patient check in time, patient
wait, delays, treatment time, discharge time?

7. Does the system track and report staff activity: time in room with patient, etc.

8. Does system give on-line and/or historical reporting of patients waiting for assignments?

9. Does system give on-line of historical reporting of patients waiting times for a physician?


10. Does system give on-line or historical reporting of patients waiting times for a nurse/ tech/ etc?

1.7 Warranty, Post-Warranty Maintenance and Support, Vendor Qualifications

1.   Is remote diagnostics available 24 hours per day, seven days a week?

2.   Is telephone service response available 24 hours per day, 7/days a week?

3.   Is a spares kit provided? Complete set of “critical” spares.

4.   Where is the technical support facility located?

5.   Describe the repair process for malfunctioning parts:

   A. What is the turn around time for repair of malfunctioning parts:
   B. If the problem cannot be fixed by the hospital or through remote diagnostics, how long before
repair person is guaranteed to be on site?

6. If the vendor is a distributorship, will the manufacturer guarantee to provide the system parts
including all hardware and software needed for system repair and expansion for:

Five years
Longer than five years
Ten years
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Company Name                                                        System Name                                                  Place justifying comments in this section
                                                                                                        Yes           No         Comments/Response
7. If the vendor is a distributorship, will the manufacturer guarantee to provide repair service for
five years including 24 hour per day, 7 days per week telephone support.

8. If the vendor is a distributorship, will the manufacturer guarantee to provide repair training for
hospital and other designated person for on –site repair responsibility?

9. Provide a detailed description of your policy on software updates supplied during and after the
warranty period, to include minor updates (patches), major updates, major revisions, etc.

10. List the specific manufacturer systems which your system has been integrated with to date.

				
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