20263 Test1v1

							        Name : _____________________________________________________                                     Version 1


                              INSC 20263 Test #1 - Chapters 1-3, 11.2
                                           Please select the BEST answer.
                                                     Good luck !

1. What can IT enable an organization to accomplish?
A. Reduce costs
B. Improve productivity
C. Generate growth
D. All of the above

2. What is data that has been converted into meaningful and useful context?
A. Information
B. Information technology
C. Information systems
D. All of the above

3. Which information culture can cause an organization to have a great degree of difficulty operating?
A. Information-functional culture
B. Information-sharing culture
C. Information-inquiring culture
D. Information-discovery culture

4. Which of the following is not one of Thomas Friedman’s 10 forces that flattened the world?
A. Netscape IPO
B. Fall of the Berlin wall
C. Microsoft IPO
D. Wireless technology

5. What did Thomas Friedman believe happened to the world because of the unplanned cascade of technological and
social shifts?
A. The world became bigger
B. The world became flat
C. The world became larger
D. The world became more sophisticated

6. What is a competitive advantage?
A. A product that an organization’s customers place a lesser value on than similar offerings from a competitor
B. A product or service that an organization’s customers value more highly than similar offerings from a supplier
C. A service that an organization’s customers place a lesser value on than similar offerings from a supplier
D. A product or service that an organization’s customers place a greater value on than similar offerings from a competitor

7. What is the acquisition and analysis of events and trends in the environment external to an organization?
A. Private exchange
B. First-mover advantage
C. Environmental scanning
D. Loyalty program

8. _____ conversion is the process where the new system is introduced in one part of the organization.
A. Parallel
B. Pilot
C. Direct
D. Phased
9. Which of the following is not one of Porter’s Five Forces?
A. Buyer power
B. Threat of new entrants
C. Threat of substitute buyers
D. Rivalry among existing competitors

10. Which of the following represents supplier power in Porter’s Five Forces Model?
A. High when buyers have few choices of whom to buy from and low when their choices are many
B. Low when buyers have few choices of whom to buy from and high when their choices are many
C. High when buyers have many choices of whom to buy from and low when their choices are few
D. None of the above

11. What is an auction format in which increasingly lower bids are solicited from organizations willing to supply the
desired product or service at an increasingly lower price?
A. Reverse auction
B. Private exchange
C. Private auction
D. Reverse exchange

12. All of the following are part of Porter’s Three Generic Strategies, except:
A. Broad cost leadership
B. Broad differentiation
C. Focused strategy
D. Business process strategy

13. Which part of the value chain acquires raw materials and manufactures, delivers, markets, sells, and provides after-
sales services?
A. Primary value activities
B. Secondary value activities
C. Support value activities
D. None of the above

14. What are the measures called that are tied to business drivers?
A. IT efficiency
B. IT effectiveness
C. Key performance indicators
D. None of the above

15. What do most companies measure to determine the success of their web sites?
A. Throughput
B. Transaction speed
C. Traffic
D. System availability

16. Which of the following activities does a CIO perform?
A. Oversees all uses of information technology
B. Ensures the strategic alignment of IT with business goals
C. Ensures the strategic alignment of IT with business objectives
D. All of the above

17. Which of the following is an organizational result from an effective and efficient supply chain management system?
A. Decrease the power of its buyers
B. Create entry barriers thereby reducing the threat of new entrants
C. Increase efficiencies while seeking a competitive advantage through cost leadership
D. All of the above

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18. What is one of the most common reasons why systems development projects fail?
A. Lack of JAD sessions
B. Missing or incorrectly gathered business requirements
C. Purchasing COTS
D. All of the above

19. What is CRM?
A. A strategy
B. A technology
C. Both a technology and a strategy
D. Neither a technology nor a strategy

20. What is a business process?
A. The analysis and redesign of workflow within and between enterprises
B. A standardized set of activities that accomplish a specific task, such as processing a customer’s order
C. Integrates all departments and functions throughout an organization into a single IT system so that employees can
make decisions by viewing enterprise-wide information on all business operations
D. None of the above

21. What is enterprise resource planning?
A. The analysis and redesign of workflow within and between enterprises
B. A standardized set of activities that accomplish as specific task, such as processing a customer’s order
C. Integrates all departments and functions throughout an organization into a single IT system so that employees can
make decisions by viewing enterprise-wide information on all business operations
D. Involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and
retention and an organization’s profitability

22. Which of the following is a quantitative model typically used by a DSS?
A. Sensitivity analysis
B. What-if analysis
C. Goal-seeking analysis
D. All of the above

23. What is drill-down capability?
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives
C. Enables users to get details, and details of details, of information
D. Finds the inputs necessary to achieve a goal such as a desired level of output

24. What is slice-and-dice capability?
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives
C. Enables users to get details, and details of details, of information
D. Finds the inputs necessary to achieve a goal such as a desired level of output

25. What integrates information from multiple components and tailors the information to individual preferences?
A. Digital dashboard
B. Sensitivity analysis
C. What-if analysis
D. Drill-down




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26. What is a category of AI that attempts to emulate the way the human brain works?
A. Neural network
B. Artificial intelligence
C. Expert systems
D. Intelligent system

27.   _____ is a group-based approach for collecting user requirements.
A.    Integrated CASE
B.    RAD
C.    JAD
D.    None of the above

28. Which of the following represents the top-down (executives to analysts) organizational levels of information
technology systems?
A. TPS, DSS, EIS
B. DSS, TPS, EIS
C. EIS, DSS, TPS
D. None of the above, it varies from organization to organization

29. Which of the following is an example of transactional information?
A. Withdrawing cash from an ATM
B. Making an airline reservation
C. Purchasing stock
D. All of the above

30. Which of the following systems would best assist a production manager wishing to minimize the cost of production,
given information about amounts of raw materials and labor available and their prices?
A. Decision Support System
B. Expert System
C. Transaction Processing System
D. None of the above.

31. Which of the following is a disadvantage of the buy option for acquiring IS applications?
A. Software may not exactly meet the company’s needs
B. Software may be impossible to modify
C. Software may not integrate with existing systems
D. All of the above

32. What is the second step in SDLC?
A. Analysis
B. Planning
C. Design
D. None of the above

33. What is the Internet standard that supports the exchange of information on the WWW?
A. Protocol
B. FTP
C. HTTP
D. Internet




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34. What is phased implementation?
A. Using both the old and new systems until it is evident that the new system performs correctly
B. Discarding the old system completely and immediately start to use the new system
C. Having only a small group of people use the new system until it is evident that the new system performs correctly and
then adding the remaining people to the new system
D. Implementing the new system in parts until it is evident that the new system performs correctly and then implementing
the remaining parts of the new system

35. Which of the following is not a type of feasibility study?
A. Operational feasibility study
B. Critical success factor feasibility study
C. Legal and contractual feasibility study
D. Technical feasibility study

36. What is a kiosk?
A. The B2B purchase and sale of supplies and services over the Internet
B. Involves buying through pre-negotiated contracts with qualified suppliers
C. A company that provides individuals and other companies access to the Internet along with additional related services,
such as Web site building
D. A publicly accessible computer system that has been set up to allow interactive information browsing

37. What is an ISP?
A. The B2B purchase and sale of supplies and services over the Internet
B. Involves buying through pre-negotiated contracts with qualified suppliers
C. A company that provides individuals and other companies access to the Internet along with additional related services,
such as Web site building
D. A publicly accessible computer system that has been set up to allow interactive information browsing

38. What is a Web site in which items are posted on a regular basis and displayed in reverse chronological order?
A. RSS
B. Podcasting
C. SEO
D. Blog

39. What is an associate or affiliate program?
A. A box running across a Web page that is often used to contain advertisements
B. Allows businesses to generate commissions or royalties from an Internet site
C. A technique that induces Web sites or users to pass on a marketing message to other Web sites or users
D. The ability of an organization to give its customers the opportunity to tailor products or services to customer’s
specifications

40. What is viral marketing?
A. A box running across a Web page that is often used to contain advertisements
B. Allows businesses to generate commissions or royalties from an Internet site
C. A technique that induces Web sites or users to pass on a marketing message to other Web sites or users
D. The ability of an organization to give its customers the opportunity to tailor products or services to customer’s
specifications

41. What type of testing verifies that all units of code work together and the total system satisfies all of its functional and
operational requirements?
A. Unit testing
B. Integration testing
C. Application testing
D. Regression testing


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42. What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of
the advertiser?
A. Interactivity
B. Clickstream data
C. Mobile commerce
D. Click-through

43. Building the help desk to support the system users is a part of the _______ phase of the SDLC.
A. Design
B. Implementation
C. Maintenance
D. None of the above

44. What is the conducting of business on the Internet, not only buying and selling, but also serving customers and
collaborating with business partners?
A. E-business
B. E-commerce
C. E-market
D. E-mall

45. Which of the following represents businesses buying from and selling to each other over the Internet?
A. B2B
B. B2C
C. C2B
D. C2C

46. What is a business that operates in a physical store and on the Internet?
A. Brick-and-mortar business
B. Pure-play business
C. Click-and-mortar business
D. Electronic marketplace

47. Which business type describes Amazon.com?
A. Brick-and-mortar business
B. Pure-play business
C. Click-and-mortar business
D. All of the above depending on the product being purchased and the company purchasing the product

48. Which of the following is an e-business challenge?
A. Improved information content
B. Increased convenience
C. Decreased cost
D. Adhering to taxation rules

49. Which of the following is not developed as a part of the design phase of the SDLC?
A. GUI
B. ERD
C. DFD
D. All of the above are developed during the design phase

50. Which of the following is not a valid type of e-marketplace revenue model?
A. Loyalty fee
B. Subscription fee
C. Advertising fee
D. Transaction fee

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48. What is business process reengineering?
A. The analysis and redesign of workflow within and between enterprises
B. A standardized set of activities that accomplish as specific task, such as processing a customer's order
C. Integrates all departments and functions throughout an organization into a single TI system so that
employees can make decisions by viewing enterprisewide information on all business operations
D. None of the above

53. What is a business facing process?
A. A standardized set of activities that accomplish a specific task, such as processing a customer's order
B. Result in a product or service that is received by an organization's external customer
C. Invisible to the external customer but essential to the effective management of the business and include goal
setting, day-to-day planning, performance feedback, rewards, and resource allocation
D. Attempts to understand and measure the current process, and make performance improvements accordingly.

59. What attempts to understand and measure the current process, and make performance improvements
accordingly?
A. Customer facing process
B. Business process reengineering
C. Business process improvement
D. Business process management

63. What integrates all of an organization's business process to make individual processes more efficient?
A. Business process modeling
B. Business process model
C. Business process management
D. Business process reengineering

19. What is an evolving extension of the World Wide Web in which web content can be expressed not only in
natural language, but also in a format that can be read and used by software agents, thus permitting them to find,
share, and integrate information more easily?
A. Web 2.0
B. Semantic Web
C. Evolutionary path to AI
D. All of the above

20. Which of the following is not a term associated with web 3.0?
A. Transforming the web into a database
B. An evolutionary path to artificial intelligence
C. The realization of semantic web and SOA
D. Evolution toward web 4.0

47. What is a set of methods aimed at improving the ranking of a website in search engine listings?
A. RSS
B. Podcasting
C. SEO
D. Blog



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