LIST OF TABLES AND ILLUSTRATIONS by 78M5m2H

VIEWS: 28 PAGES: 20

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PENGUINS
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VIRTUAL COLLABORATION TOOLS FOR SMALL
              BUSINESSES




                 Prepared for
                Deborah Geist
            Professor – BISM 2100
           Kennesaw State University




                 Prepared by
                  Penguins
               BISM 2100 – 02
           Kennesaw State University




                April 22, 2009
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                                 Letter of Authorization


BISM 2100 Students, Spring 2009
Coles College of Business
Kennesaw State University
17 March 2009




Dear Students:

The purpose of this assignment is multifaceted:
    to provide students the experience of working within the team environment
    to introduce students to the primary elements of collaboration
    to expose students to emerging technologies used in collaboration
    to create an opportunity for students to utilize their professional written business
      communication skills.

This formal report, coordinated with a digital presentation and an informative website, will
combine to provide a bundled resource for this semester’s team project.

Your team is being asked to research and evaluate tools that facilitate collaboration for
virtual teams. The ultimate purpose of this research is to make a recommendation, or
recommendations, on the “tool of choice” for use by a small-medium size business. These
tools may exist as either programs or websites. The tools selected should be evaluated for
their effectiveness in supporting the three primary factors of collaboration: communication,
content management and workflow control. Your team’s formal report must include
evaluation of the following three specific products/services:
             Google Docs & Spreadsheets
             Microsoft Groove
             Wikis / Blogs

Your team should also select and research one, or two, other alternatives for consideration*.

Each product should be evaluated for its strengths and weaknesses in supporting virtual
team 1) communication, 2) content management and 3) workflow control. In addition,
factors such as initial cost (just general price range, not exact dollars and cents),
implementation (something your mom could do, or would it require an entire technical team
of IT specialists), support and maintenance could be addressed.
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Your report should include, but is not limited to, the following points of information.
These topics would be incorporated as Level One Headings:

      Introduction to virtual teams and collaboration-
           1. What are virtual teams?
           2. A discussion of collaboration:
               communication, content management & workflow control
      Evaluation of collaboration tools
           1. The report should contain a level 2 heading for each product.
                  1. Each product/tool should be evaluated as to its abilities (or inabilities)
                      & effectiveness regarding the primary factors involved in
                      collaboration.
                      (Each factor might be addressed in a separate paragraph.)
                  2. Additional considerations such as initial cost, implementation, support
                      and maintenance should be addressed for each product.
      Recommendation – Detailed and Thorough
           1. Which do you recommend for small-to-medium businesses and why?
           2. Include the steps necessary to implement this technology in the business.
              (Remember, your audience should be left with a clear picture of what the next
              steps are in order to follow through on your recommendation.)

This is a Formal Analytical report (review course textbook on “Planning Reports and
Proposals”) and will conclude with a detailed recommendation about which technology is
better used in the small-to-medium business environment.

Minimum of 10 references – 15 needed for full credit. (Use both commercial and
academic resources– at least 4 must be academic). The report should also include at least
one visual aide (chart, graph, table, or other image) to illustrate facts presented in the
report.

This report will be submitted to Turnitin.com (plagiarism detection software). Ensure that
you follow APA guidelines, cite all resources appropriately, and include all references.
               KIM: changing 2-3 words does not constitute paraphrasing.

Written Report:

Your team’s report must be submitted through WebCT VISTA. Employ all facets of effective
business writing and refer back to your text:
    Completing Business Reports and Proposals - formal report structure
    Writing Business Reports and Proposals - headings required and the visuals needed
    Appendix B - APA style Reference List
          o This report will use APA for citations and references.
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Written Report Structure:

Follow the sample report in the chapter on completing Business Reports.
The paper should be single-spaced, using Level 1 and 2 headings.
References should be sorted into two lists, one for academic references only, the
second for all others. Level 2 headings should be used to separate the lists.

Team Project Deliverables:

Each separate component of the semester project (paper, digital presentation and website)
will be worth the total of points indicated on the syllabus. Comprehensive research and
evaluation of the topic (i.e. planning) will greatly enhance the final outcome of all three
components.

       Team Digital Presentation:

       Your team will develop a digital presentation covering the analytical outcome (conclusions
       and/or recommendations) of the formal paper. Basic information will be provided covering
       the main points (level 1 headings) with some supplemental material from the secondary
       points (level 2 headings). Additional information regarding the presentation will be provided
       under separate document.

          o   Each team member will be responsible for evaluating a separate product. *If your
              team consists of five members, two additional tools/products must be selected. If you
              team consists of only four members, one additional tool/product must be selected.

       Team Website:

       Your team will also construct a basic website containing the key elements of your findings –
       further details for this deliverable will be addressed under separate document.

       Team Operating Agreement:

       A supplemental document for this project will be created in the form of a Team Operating
       Agreement. Recommended elements for this agreement will be presented in class lectures,
       covered in course resource documents, and discussed in class. The final elements contained
       in this agreement will be left to the individual team discretion.

Respectfully,
Debra B Geist, Support Faculty
Accounting Department, Coles College of Business
Kennesaw State University




                 1000 CHASTAIN ROAD • KENNESAW, GEORGIA • 30144
                      PHONE: 770-423-6584 • FAX: 770-423-6601
                                                                                                                                                                6
                                                                     CONTENTS

                                                                                                                                                      PAGE
LIST OF TABLES AND ILLUSTRATIONS ...................................................................................... 7
EXECUTIVE SUMMARY .................................................................................................................... 8
INTRODUCTION................................................................................................................................. 9
MICROSOFT GROOVE ....................................................................................................................... 9
 Communication ............................................................................................................................... 9
 Content Management .................................................................................................................... 10
 Workflow Control ............................................................................................................................ 10
 Price................................................................................................................................................... 10
WIKIS AND BLOGS ............................................................................................................................ 11
 Communication ............................................................................................................................... 11
 Content Management .................................................................................................................... 11
 Workflow Control ............................................................................................................................ 12
 Price................................................................................................................................................... 12
MICROSOFT OFFICE SHAREPOINT .............................................................................................. 12
 Communication ............................................................................................................................... 12
 Content Management .................................................................................................................... 13
 Workflow Control ............................................................................................................................ 13
 Price................................................................................................................................................... 13
MEGA MEETING ................................................................................................................................. 13
 Communication ............................................................................................................................... 14
 Content Management .................................................................................................................... 14
 Workflow Control ............................................................................................................................ 15
 Price................................................................................................................................................... 15
GOOGLE DOCS AND SPREADSHEETS .......................................................................................... 15
  Communication ............................................................................................................................... 16
  Content Management .................................................................................................................... 16
  Workflow Control ............................................................................................................................ 16
  Price................................................................................................................................................... 16
CLOSING RECOMMENDATION ....................................................................................................... 17
REFERECES.......................................................................................................................................... 18
                                                                                                                                          7
                                  LIST OF TABLES AND ILLUSTRATIONS


TABLES                                                                                                                           PAGE

Collaboration Tool Comparison ...................................................................................................... 17


ILLUSTRATIONS

Google Docs Screenshot ................................................................................. 15
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                                 EXECUTIVE SUMMARY

This report has been created to benefit business leaders in the professional world by
providing insight on five collaboration tools available in today’s workplace. The five
collaboration tools consist of Microsoft Groove, Wikis and Blogs, Microsoft Office
SharePoint, Mega Meetings, and Google Doc’s and Spreadsheets.

Each of the collaboration tools have been evaluated by the use of four criteria
Communication, Content Management, Workflow Control, and Price. From the information
gathered and analyzed there is a recommended collaboration tool (Google Docs and
Spreadsheets), but it is important that you as a business leader know of the alternatives for
there might be one that better suits your company.
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VIRTUAL COLLABORATION TOOLS FOR SMALL
BUSINESSES


                                     INTRODUCTION

Effective team building and cooperation has always been a vital component of reaching
success in the workplace. No matter the size or sector of the business, teams are frequently
implemented to reach a common goal. International trade and commerce has grown rapidly
in recent times. This has brought to attention the need for more collaboration tools in
businesses, enabling team building across the globe.

Until now, teams were typically only formed if the members were within close vicinity. If a
team were to collaborate over long distances, it would have been through e-mail, faxing, and
phone calls, which were the most widely used means of collaborating with their partners.
Virtual teams are becoming increasingly effective, diverse, and successful because of a
growing amount of tools being offered to business and their employees.

John Jantsch of a popular marketing blog called Duct Tape Marketing says, “Collaboration,
outsourcing and virtual workforces and offices are trends that are here to stay and getting
even hotter as companies look for ways to work more efficiently and cut overhead costs.
Low overhead is one of the competitive advantages of small businesses and each new online
technology that supports getting work done without employees makes this even more so,”
(2008, 1).

In this report, we will be providing a review of five different collaboration tools and
recommending which would be the best choice for a small to medium sized business.

                                  MICROSOFT GROOVE

One valuable piece of collaboration software offered is Microsoft Groove. Microsoft Groove
is a part of Microsoft’s Office, which provides a workspace for all team members. It was
created in 1998 by Ray Ozzie, and was then purchased by Microsoft in 2007 (Kapor, 2005).
This program provides discussion threads, content management, alerts, progress tracking,
and meeting space.

Communication

Microsoft Groove has a combination of both synchronous and asynchronous
communication. The data in the client’s workspace is updated simultaneously with the
other users on that particular workspace. This enables all members to be up to date with all
document edits and changes. As soon as a user logs onto their workspace, they are
immediately informed of any updates or changes to documents in their workspace (Chou,
2006). This provides a great form of asynchronous communication. There are also a few
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applications in the workspace such as discussion threads and sketchpads that can be altered
at any time by the workspace members.

Synchronous communication is reached by the Groove messaging and e-mail system. Team
members are able to discuss the progress of their projects, as well as invite other members
to join the workspace. If a user has invited someone who doesn’t have the Microsoft Groove
software, the invited member will be prompted to download a free trial of the software so
they will be able to work with the team (Chou, 2006).

Content Management

The great benefit of Microsoft Groove is that if a team member does not have access to the
internet or information from their home or work computer, this program is available while
offline and members can gain access to all information and content that has been saved
(Chou, 2006). All information is also encrypted in order to ensure protection when team
members from multiple companies are working together.

A few potential drawbacks of Microsoft Groove are file size limitations, and the inability to
upload files to the team’s workspace while offline. Once a content folder grows over 2 GB,
the Groove network is unable to synchronize all information to all team members. As far as
uploading content while offline, there are currently no applications which enable this
feature, although this still proves to be a highly sought after detail. Even though these
weaknesses may become problematic, the positive aspects are always sure to outweigh the
negatives.

Workflow Control

Microsoft Groove has many advantageous properties that allow team members to work
together more efficiently. There is a reviewing tool, which allows the user to add comments
to documents, and also a discussion thread to aid in effective communication. A highly
valuable tool in Groove is also it’s task tracking. Upon completion of different steps of a
project, the users are able to view the task tracker and see what steps are left in order to
complete the task or project (Chou, 2006).

Groove also has an important alert system. When a document is edited, new information is
posted, or a discussion has been created, each team member will be alerted once they log
onto their workspace. This makes it possible for the user to remain up to date with what
changes have been made, and reduces any unnecessary communication about what changes
have occurred and when.

Price

The most recent version of Microsoft Groove, 2007, is fairly inexpensive for a small
business. The total cost for the individual program is $229. Although, a small business
could also benefit by purchasing the program bundled in with other beneficial programs
with Microsoft Office Small Business, which is $399.95. Upgrades are also discounted when
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purchasing Groove along with Microsoft Office, lowering the cost of upgrading to $279.95
(Microsoft Office Online, n.d.).


                                    WIKIS AND BLOGS

A web log (also known as a blog) is one of the most basic of all forms of collaboration. It is
simply a list of entries by a single or group of individuals. Often oriented around one central
idea, these blogs create a rapid response time as well as multiple viewpoints in order to
generate a general consensus in a timely manner (Riley). Another variation of a blog which
is equally accessible as a blog is a form of general information known as wikis. Wikis are a
more controlled, official form of a blog which are monitored by a single person, or an official
group that limits what information is added to a topic. As the topic is added to and more
information is gathered or discovered, almost anyone can add to, take away, or edit the
contents of the wiki. The most well known example of a wiki is the website Wikipedia. As
any topic is researched online, a Wikipedia entry on the topic or an article containing
information regarding to the term top the list of many popular search engines. These
simple web journals can be hosted virtually anywhere and are easily accessible which aid in
their practicality and effectiveness in a general business setting.

Communication

Though these lists of input from multiple parties seem to be an obvious stage in the
evolution of the internet they also have their own flaws. The response time depends on the
user involved and is not as rapid as some companies would prefer when dealing with a large
amount of important information. Despite having a delayed response time due to their
asynchronous nature, wikis and blogs allow for the communication of ideas clearly and
thoroughly by allowing multiple forms of media to be posted and viewed. Anything from
video clips to text files can be viewed and transferred with ease.

Content Management

As with any group setting, trust and dishonesty are the main causes for concern for all of
those involved. Anyone involved (in some cases anyone online) may enter the “thread” and
add anything they choose if not monitored properly; unsolicited ads (also known as spam),
slander, libel, and generally incorrect data can easily slip onto the blog and, as with any
information on the web, must be interpreted and evaluated for effectiveness and
correctness.

As the world evolves, so too does crime and other malicious acts; the internet is no
exception. Within the past five years, many controversial acts have taken place using such
sites as Wikipedia. One of the visitors to the site decided to edit the entry on the Holocaust
during World War II. Their edit- it never even happened. Since the idea of a wiki is to
generate the broadest spectrum of ideas and inputs the results are inversely affected and as
a result such sites are generally not accepted as resources for any collegiate research but
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can be used effectively in place of mass emails in order to generate ideas rapidly among a
large group.

Workflow Control

Despite the ease to which information and varied media can be uploaded and exchanged
using wikis and blogs, the issue of workflow becomes a cause for concern. Due to the
asynchronous communication that accompanies wikis and blogs, an equal workload can be
hard to obtain: the slightest miscommunication can cause those involved to neglect to check
the latest entries periodically due to their lack of alerts when changes are made. If those
involved are well informed about the task, and the timeframe given, wikis and blogs allow
for a simple, rapid flow of information to many people in varied locations, which in turn
distributes the workload effortlessly.

Price

There are many sites which allow for free hosting of such web logs, Myspace, Facebook, and
countless free domains allow for anyone to post to the cite and choose who can see the
content associated. Though there are also many sites/ programs which you can pay to
connect anyone on a certain network, they are equally effective and not in the best interest
of the company to purchase something which is readily available at no cost.

                          MICROSOFT OFFICE SHAREPOINT

Many companies face difficulties when it comes to communicating effectively and efficiently,
especially when the communication is asynchronous. Many products have come to the aid of
teams who must use virtual collaboration as a primary means of communication and work
progress. One major product that is currently on the market for such virtual teams is called,
SharePoint, provided by Microsoft Office. SharePoint is a virtual tool that helps connect
members of a group regardless of global location.

Communication

SharePoint provides virtual teams with a combination of synchronous and asynchronous
communication methods. Icons are available on SharePoint which let members of the team know
who is online and available for communication. A team member may use the drop-down menu
associated with the availability icon to select which method of communication they would like to
use, including instant messaging (IM) and internet phone calls (DTG, 2007). Asynchronous
methods of communication include e-mail, wikis, and blogs. SharePoint also provides what
Microsoft refers to as “creative forums”, which enable brainstorming, knowledge building, and
information gathering (Microsoft, 2009c). If internet access is not available, an individual may
work offline through synchronization with Microsoft Office Outlook 2007. This would allow
someone to add information to discussion boards or forums while offline; when the user
reconnects to the internet, they may upload their changes to the network.
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Content Management

SharePoint utilizes many ways to manage content over the internet. Document libraries
keep information organized and allow easy access to anyone on the network. Alerts can be
set up to notify group members if changes have been made to existing information
(Microsoft, 2009c). SharePoint employs two ways to author the content made available to
teams: smart client authoring and browser-based authoring. Smart client authoring allows
authors to “create their content using MS Office tools and deploy it to the SharePoint site as
an HTML page” (Mosher, 2007). Browser-based authoring lets an author edit directly in the
website using the editing toolbar. From there the author can add, modify, or delete content
on the website. If the content has versioning enabled, users can control when content is
made available. This allows users to create content to be published at a later date (Mosher,
2007).

Workflow Control

Two great example of how SharePoint helps users manage workflow are Meeting
Workspaces and workflows created using Microsoft Office SharePoint Designer 2007. The
Meeting Workspace helps to centralize all of the information needed for a meeting, including
attendees lists, task lists, and ways to document important changes or objectives. Calendars
and events lists also help keep the meeting objectives organized (DTG, 2007).

Another way to easily control the work progress is through the use of what SharePoint
simply refers to as workflows. When using the SharePoint Workflow Designer, users can
“attach a series of conditions and actions to a list or library” (Microsoft, 2009a). When one
part of a project has been completed, workflows initiate the next steps needed to complete
the project. For instance, if the responsibilities of a team include writing, revising, and
approving contracts, a specific workflow may be set up to facilitate actions needed to
perform these tasks. The workflow would send an e-mail notification to a review to inform
them a new contract has been uploaded to the network. The contract is also added to the
Tasks list for that reviewer. Another set of actions will be triggered based on the status of
the contract after review (Microsoft, 2009a). Using workflows allows teams to easily keep
track of work progress and to spend more time being productive.

Price

There are many different pricings for SharePoint, depending on which type of server would
be used. The Office SharePoint Server 2007 starts at an estimated $4,400, with an additional
$94.00 needed for Client Access Licenses. However, prices can range all the way up to
$40,000 for Office SharePoint Server for Internet sites (Microsoft, 2009b).

                                     MEGA MEETING

The communication tool that was chosen was video conferencing using a program called
Mega Meeting. The web site comes with many detailed descriptions about their product as
well as demos and trials for any one to try. The software offers a series of packages to choose
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from with different combinations of features, depending on the needs of the business.
Another benefit comes from the Mega Meeting website itself, which offers free quotes,
help/support, and as contact information that can either be through the phone, with a
representative, or online using the virtual help desk.

Communication

The software offers voiceover, chatting with or without video, 16 live video streams,
teleconferencing, desktop sharing, remote control, and record and play back. These features
allow the user to communicate in both synchronous and asynchronous forms, for example,
with synchronous communication a video stream can be used and for asynchronous forms,
an e-mail.

Content Management

For someone who has little or no experience with video conferencing or just with this
particular product, the buyer can read numerous reviews that have been posted online and
directly on the website by businesses who have already purchased it. One posted directly on
the website is from Ron Doore, who works for a company called R&M Enterprises which
states, “ ‘ Ron Doore researched various video/web conferencing technology and companies
via the Internet in search of a tool he and his staff could use to communicate among
themselves and with clients while away from the office. With MegaMeeting.com he says he
found a very complete, helpful solution with a great mix of product features and cost
effective pricing. The final selling points for him were cost and that there was no software
for any one to purchase or download.’ "We have been able to use MegaMeeting.com for staff
meetings, client appointments, and general communications while staff are traveling. This is
starting to save our department a lot in travel, meals, lodging refunds. Our clients think that it
is amazing that we can talk and see them from 30-300 miles away and that they can still get
the service they need from us." -Ron Doore — Business Consultant, R&M Enterprises”
(MegaMeeting, 2009).

Another review posted on the web was by Michael J. DeMaria, an associate technology
editor, who titled his review “Review: Web Conferencing Services”. He goes into some detail
about the quality of the product and at the same time pinpoints a few negatives that he felt
should have been worked on. In the article DeMaria states the positives of the software,
which are, “With its spartan user interface, MegaMeeting wins the less-is-more design
award. It costs the least among the products we tested …”(DeMaria, 2005). The negatives are
stated as, “has the fewest features.... We were disappointed that the software had no
recording or reporting capabilities. MegaMeeting says its privacy policy prevents the
company from hosting recorded meetings and recommends using a third-party utility to
record the event” (DeMaria, 2005). Yet another review found online comes from a website
called Online Meeting review. The site does a very clear-cut review of several conferencing
websites including Mega Meeting, which states what each product clearly does and does not
have. The review lists the positives as, “security and cross platform support” and the
negatives as, “no recording and MS Office Integration” (OnlineMeetingsReview, 2008).
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Workflow Control

With these reviews, the Mega Meeting software is a benefit when it comes to work flow
control. With cluttered offices and meeting rooms, the amount of time and space that can be
saved by talking to an employee or business partner can significantly shorter and easier.

Price

Another important feature that makes this product convenient is the variety of price ranges.
Depending on the size of the business or even if the product is used for personal reasons,
the different packages offer many options for the buyer. This helps to prevent paying for
features one may not need or for someone whose budget is not very flexible.

                        GOOGLE DOCS AND SPREADSHEETS

Google Docs Screenshot:




In mid 2006 Google announced the addition of a spreadsheet to the already existing web-
based word processor they acquired from Writely software to form ‘Google Docs and
Spreadsheets’. This business acquisition will help Google extend into the desktop software
market. The service aims to give groups or individuals web access to the same data, helping
to resolve the problems involved with managing and collaborating on information held in
spreadsheets and word processors (Google, 2006). Google Docs and Spreadsheets are
integrated in Google’s email service Gmail, which places a widget in the sidebar that provides
access to either. The documents are listed by file name with an icon next to the name to
indicate the type of document.
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Communication

In general Google Docs and Spreadsheets have many benefits they offer in the collaboration
area of web-based word processing and spreadsheet programs. One of the most important
qualities in business is having an open channel of communication in which members’
converse efficiently. Google Docs offers just that by allowing coworkers to view and edit a
file all at the same time, while being in different locations. Organization is another very
important aspect of business. Google Docs has a built-in feature that compares two earlier
versions with the differences highlighted by color-coding and noting changes made by the
different contributors (Pugh, 2007). In addition Google Docs allows people to present slide
presentations over the web and allows any other party to view the presentation without
having to download any new software.

Content Management

Unlike Microsoft Excel, Google Spreadsheets has a collaboration feature that lets up to fifty
people work on the same spreadsheet at once. Excel spreadsheets can also be imported up
to 500KB and spreadsheets from Google can be exported to excel (Pugh, 2007). Google
Spreadsheets has a different feel about it than Excel does; the tool bar at the top is much
more condensed with drop down menus giving it a simpler feel. Editing may be done within
the cell, or in a view only formula bar. There is also a potential privacy leak in Google Docs
pertaining to images. According to Ade Barkah, the founder of BlueWax, an enterprise
application consultancy based in Toronto stated, “One of the flaws allows images to be
accessible even if a document has been deleted or the sharing rights have been revoked”.

Workflow Control

While Google Docs and Spreadsheets are two very effective collaboration tools they both have
drawbacks. A common bug shared by the Google Calendar and Google Docs is that they do
not always sign in to the Google service properly (Carr, 2009). For instance, you may be
signed into your Gmail account, but you may not be signed into another Google service such
as Google Docs, prohibiting you from collaborating. Google Spreadsheets may have no
potential glitches and are great for simple to average formula applications, but are lacking
the powerful math functions of Excel (Doyle, 2007).

Price

While today’s economy is its own emotional roller coaster businesses are looking every day
to cut cost and prolong their longevity. Google Docs and Spreadsheets may just help do that,
for the services are free when a Gmail account is opened (free as well). The president of
North Tec, Michael C. Barnes stated “My Company moved all of its email to Google Mail. Not
only is this service free, it is also more reliable and flexible than the commercial service we
replaced. Moving our email to Google has been the best IT decision we have made”.
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Collaboration Tool Price Compari son:



 Google Docs & Spreadsheets



               Mega Meeting



  Microsoft Office SharePoint                                                     High End Price
                                                                                  Low End Price

             Wikis and Blogs



            Microsoft Groove


                                $0    $1,000 $2,000 $3,000 $4,000 $5,000 $6,000

**Microsoft SharePoint High End Price - $40,000+

                                     CLOSING RECOMMENDATION

After evaluating the pros and cons of each different collaboration tool, we recommend
Google Docs and Spreadsheets. This program would be the most beneficial to a small to
medium sized business because of its great similarity to other highly rated collaboration
software, and because of its price. Google Docs and Spreadsheets provides many routes of
communication for team members, supplies an efficient work flow, and makes it simple for
teams to collaborate and work on a project quickly and in an organized fashion.

Price is one of the largest factors of which we based our recommendation on. Especially in
today’s economy, any small business would benefit greatly from a highly valuable
collaboration tool at no cost. This would significantly lower the company’s overhead costs,
and would enable team collaboration internationally.
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                                       REFERENCES

Academic

Branson, L. (2008, Spring). Group style differences between virtual and F2F teams. Retrieved
      08 March 2009 from Business Source Complete database.

Carr, J. (2009, Feb). Gmail gets gadgets. Information Today, 26 (2), 16. Retrieved 31 March
         2009 from Academic Search Complete database.

Doyle, B. (2007, April). Online office space. EContent, 30 (3), 34. Retrieved 31 March 2009
       from Academic Search Complete database.

Google introduces Google Docs & Spreadsheets service. (2006, Oct 11). Telecomworldwire.
       Retrieved 31 March 2009 from ABI/INFORM Complete database.

Pugh, R. W. (2007). Collaborate online to complete reports. Valuation Insights and
       Perspectives, 12 (1), 38-39.

Non-academic

Chou, Y. (2006, Oct). Get into the Groove: Solutions for secure and dynamic collaboration.
       TechNet Magazine. Retrieved 01 April 2009 from
       http://technet.microsoft.com/en-us/magazine/2006.10.intothegroove.aspx

DeMaria, M. J. (2005). Review: Web conferencing services. Network Computing. Retrieved
     30 March 2009 from
     http://www.networkcomputing.com/showitem.jhtml?articleID=172301960&pgno=6

DTG Software. (2007). SharePoint communication and collaboration. Retrieved 15 April
      2009 from http://www.dtgsw.com/keys/spscomm.htm

Jantsch, J. (2008). 7 Virtual collaboration tools I use daily. Retrieved 01 April 2009 from
       http://www.ducttapemarketing.com/blog/2008/12/19/7-virtual-collaboration-
       tools-i-use-daily

Kapor, M. (2005, March 11). Microsoft acquires Groove. Message posted to
       http://blogs.osafoundation.org/mitch/000877.html

MegaMeeting.com. (2009). Mega Meeting video and web conferencing for all of us. Retrieved
      30 March 2009 from http://megameeting.com/contact.html
Microsoft Office Online. (2009a). Introduction to workflows. Retrieved 12 April 2009
      fromhttp://office.microsoft.com/en-
      us/sharepointserver/HA101544241033.aspx?pid=CH101782961033
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Microsoft Office Online. (2009b). Microsoft Office SharePoint Server 2007 and technologies
      pricing. Retrieved 28 March 2009 from
      http://office.microsoft.com/en-us/sharepointserver/FX102176831033.aspx

Microsoft TechNet. (2009c). Windows SharePoint Services Overview 3.0. In Windows
      SharePoint Services. Retrieved 30 March 2009 from
      http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb684453.aspx

Mosher, B. (2007, Nov 20). Web content management with SharePoint MOSS 2007. Retrieved
      15 April 2009 from http://www.cmswire.com/cms/web-cms/web-content-
      management-with-sharepoint-moss-2007-part-1-001994.php

OnlineMeetingsReview.com. (2008). Mega Meeting. Retrieved 30 March 2009 from
      http://www.onlinemeetingsreview.com/megameeting/

Riley, D. (2005, March 6). A short history of blogging. In The Blog Herald. Retrieved 30 March
        2009 from http://www.blogherald.com/2005/03/06/a-short-history-of-blogging/
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                          TEAM MEMBER RESPONSIBILITIES

Jessica Doehling – Formal Report Coordinator
     Microsoft Groove Research

Amy Nowland – Research Coordinator
   Microsoft Office SharePoint Research

Marcus Hartline – Web Master
   Wikis and Blogs Research

Alexander Ingols – Project Manager
     Google Docs and Spreadsheets Research

Camasia Perez – Presentation Technologist
    Mega Meeting Research

								
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