SCHEME OF WORK - DOC 1

							SCHEME OF WORK                            Unit 3. “On the Phone”

Apprenticeships.



Topic              Objectives                                       Teaching Method                                     Key Structure & Vocab. Resources
                                                                                                                        Greetings                  Textbook
Calling a company Initiate a call appropriately                     Tutor lead.                                         Phone protocol             Audio and video
                  Announce yourself                                 Power point presentation of key structures and      Phrases to keep            materials
                  Ask for a particular person                       vocabulary.                                         communication going        CD Rom
                  State purpose of your call                        Listening and repetition                            Phone numbers              Power point
                  Identify yourself: spell your name, surname and   Pair work and role-play                             Date and time              presentation
                  company name.                                     Games                                               Alphabet                   Acetates and flash
                  Provide your telephone number.                    Listening and reading comprehension (for gist and   Requests                   cards.
                  Respond to absence of person required             detailed information)                               Questions                  IT materials.
                                                                    Information gap tasks                               Present continuous         Fax/ e-mail blank
Answering a call                                                    Group work                                          Express need, obligation   forms
                   Answer a call appropriately                      Internet research                                   and wish                   Real faxes
                   Ask for and note caller’s identity and phone     Simulation                                          E-mail/ fax related        Crib sheet
                   State whether the person is available and what   Plenary session                                     vocabulary                 Cue cards
                   they are doing                                   Thought shower                                      Addresses                  Flow charts
                   Make excuses                                                                                                                    OHP
                   Pass a call on                                                                                                                  Flipchart
Understanding a    Offer to call later                                                                                                             Games.
fax/e-mail.                                                                                                                                        Smart board
                   Be aware of fax/ e-mail format and protocol
Writing a fax/e-   Read for detailed information
mail
                   Adapt a fax/ e-mail
                   Write a fax to confirm information from phone
                   call: appointments and orders