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									UHN/MSH Department of Microbiology Quality               Policy QIMMI04005.02                         Page 1 of 2
Manual
Section: LIS Downtime and System                         Subject Title: LIS System Support Staff
           Maintenance
Prepared by: LIS Committee                               Original Date: October 22, 2008
Issued by: Laboratory Information System                 Revision Date:
Approved by: Laboratory Director                         Annual Review Date: May 31, 2011



Principle/Purpose: To describe the responsible persons to whom significant LIS computer
malfunctions are reported.

    1. The Pathologist-in-Chief, Director of Pathology and Laboratory Medicine, Director of
       Microbiology have overall responsibility for the safe operation of the LIS (SCC)
       including the assurance of quality and integrity of data in the system. Other staff
       assigned to the support and maintenance of the LIS (SCC) include LIS Officers and LIS
       key operators from the Rapid Response Laboratory, Biochemistry, Hematopathology,
       Blood Transfusion Services, Histology, Cytology, Cytogenetics and Microbiology.
       Medical section heads, charge technologists and laboratory staff also review overall
       LIS performance and make recommendations towards quality improvements to the
       system.

    2. Two LIS Officers, an Applications Support specialist and key operators representing
       each section support the Department of Pathology and Laboratory Medicine. Two LIS
       Officers support the Department of Microbiology. They are fully conversant of the
       entire LIS (SCC) system. The LIS Officers shared duties include:

            Routine maintenance and support of the LIS (SCC) system.
            System documentation (routine and problematic) of the LIS (SCC).
            Assistance in interfacing laboratory instruments to the LIS (SCC).
            Maintenance of user and security files.
            Training of laboratory staff in the use of the LIS (SCC).
            Liaison between SCC and system users.
            Liaison with HP and Informatics for LIS (SCC) and HIS interface and support issues.
            Recommendation of changes to the LIS (SCC) to increase efficiency.
            Training of LIS key operators.
            Off-hour support of LIS (SCC).
            Daily systems performance and error report monitoring as per SCC LIS
             Administrators manual.

    3. The Applications Support Specialist is responsible for:

                 Routine maintenance and support of the Cytogenetics software (i.e. PDU and
                  Applied Imaging).

    4. The LIS key operator's duties include:
        Test Set-up and related functions
        Assistance in interfacing instruments to LIS (SCC)
        Trouble shooting of interface and other LIS (SCC) related problems.

    5. Unix Technical Support and staff of HP provide support and service for the LIS
       hardware including routine backup.


              UNIV ERSITY HEALTH NETWORK/MOUNT SINAI HOSPITAL, DEPARTMENT OF MICROBIOLOGY

     NOTE: This is a CONTROLLED document. Any documents appearing in paper form that are not stamped in red "MASTER COPY"
                are not controlled and should be checked against the document (titled as above) on the server prior to use
UHN/MSH Department of Microbiology Quality                  Policy QIMMI04005.02                       Page 2 of 2
Manual
Section: LIS Downtime and System                            Subject Title: LIS System Support Staff
           Maintenance
Prepared by: LIS Committee                                  Original Date: October 22, 2008
Issued by: Laboratory Information System                    Revision Date:
Approved by: Laboratory Director                            Annual Review Date: May 31, 2011



    6.    Emergency contact Information:
                           Department/Section                 Name                    Extension           Pager           Locating

 LIS Officers
                                                              David McPherson      1597               416-380-6002        ext.5133
                                        PLM
                                                              Anna Latour          5294               416-380-6001        ext.5133
                                                              Judy Jamieson        4635               416-380-6003        ext.5133
                           Microbiology/Infection Control
                                                              Ed Cudek             5418 or14-2568     416-790-6014        ext.5133
 LIS Key operator:
                                                              Shelley Solomon      4502
                              Blood Transfusion Services
                                                              Keith Lau


                                                              Glen Booth           4678 or 4688
                                    Biochemistry
                                                              Donna Johnson        4678 or 4688


                                                              Andrea Fefekos       4485 or 1004
                                      Pathology



                                                              Sandra Toma          4486 or 1005
                                      Cytology
                                                              Joyce Kitazaki-Lee   4486 or 1005


                                                              Jiann Ng-Kcomt       5304 or 1005
                                     Cytogentics
                                                              Lisa Robinson        5304 or 1005


                                  Research Services           Jennifer Au          2626 or 1584


 System Specialist                                            Tom Hatch            2302


 LIS Hardware Support                                         Brent Wilson (HP)    2330


 Network Support                                              HELP desk            4357 (HELP)




                UNIV ERSITY HEALTH NETWORK/MOUNT SINAI HOSPITAL, DEPARTMENT OF MICROBIOLOGY

      NOTE: This is a CONTROLLED document. Any documents appearing in paper form that are not stamped in red "MASTER COPY"
                 are not controlled and should be checked against the document (titled as above) on the server prior to use

								
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