THREE RIVERS SERVICES CLIENT SATISFACTION SURVEY Please fill in the spaces below using the following scale. 1 – Worse than expected 2 – About as expected 3 – Better than expected 1. Responsiveness 2. Rate our Services _____Accessibility _____Tax _____Promptness in getting back to you _____Accounting _____Timeliness of work submissions _____Consulting _____Overall needs _____Payroll _____Other (fill-in) ____________ 3. Rate our Work 4. Rate our Billing Polices _____Financial advice _____How well we explained our policies _____Business advice _____Tax advice _____How well we handled any billing _____Financial statements problems _____Tax preparation _____Payroll Services _____The fairness of our pricing 5. Rate our people 6. Working with You _____Your key client contact ____How well do we keep from disrupting your daily operations _____Other professional staff _____How well we do at providing your _____Your first point of contact over the telephone staff with adequate lead time to respond to request 7. Rate how we handled your account _____The people involved _____The turnaround time _____Our ability to handle your everyday problems _____Our ability to handle emergencies _____How well we explained our services _____How we handled problems In this section, please tell us how likely you would be to use us if we offered the following services: 1= would never use 2 = might use 3 = would use immediately 4 = currently using another professional _____ Estate planning _____ Personal financial planning for employees _____ Risk management _____ Personnel screening _____ Systems assistance _____ Systems training _____ Compensation programs (salary and incentive) _____ Cash management _____ Budget control _____ Certified (opinion) audit _____ Mergers and acquisitions _____ Investment analysis and planning _____ Trust tax returns _____ Financing arrangements _____ Cost accounting systems _____ Management training _____ Other (fill in the blank) ___________________________________ Please return the completed survey via e-mail to email@example.com Thank you for your input!
Pages to are hidden for
"Client Satisfaction Survey - DOC - DOC"Please download to view full document