RICHARD (HARLEY) SMITH

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					                                  RICHARD (HARLEY) SMITH
                            2747 N. McAleb Avenue ♦ P.O. Box 91 ♦ Willcox, AZ 85644
                            T: 520-384-6210; M: 520-507-3589 ♦ hsmith0508@powerc.net
                                           http://webprofile.info/rhsmith/
                                    CHIEF EXECUTIVE OFFICER
                    Quality Care Focused / Turnaround Expert / Customer Service leader
Highly successful healthcare management executive, with extensive experience operating hospitals and nursing home
facilities, interested in identifying and competing for new Chief Executive Officer or Chief Operating Officer position
where proven skills and abilities will be fully utilized. Performance record includes extremely successful physician
recruiting, medical staff development, managing, and training highly knowledgeable and diverse medical teams that
collaborate as focused units to achieve aggressive patient service/revenue goals. Highly experienced at devising and
executing strategic plans to identify and secure new business opportunities. Takes personal approach at leveraging key
relationships, resources, and process improvements to deliver quality patient care with efficiency. Particularly effective
in turning around and transforming underperforming organizations into stable, growth-oriented, and profitable
customer-focused entities. Strong track record in managing new business startups to accommodate higher patient
volumes and demands for service. Experienced in for-profit and not-for-profit hospital organizations.

                                        CORE LEADERSHIP COMPETENCIES
   P&L Accountability                       Team Leadership & Collaboration          Business Development
   Strategic Planning & Execution           Continuous Process Improvements          Healthcare Administration
   Business Startups & Turnarounds          Customer & Patient Care Services         Patient Quality Management


                                     PROFESSIONAL EXPERIENCE
NORTHERN COCHISE COMMUNITY HOSPITAL & NURSING HOME – Willcox, AZ                                           2008 – 2010
Chief Executive Officer
Critical access hospital and nursing home with 24 beds in each facility. Led day-to-day operations for community
hospital and nursing home facility with accountability for P&L performance, staff requirements, patient service
delivery, business development, billing processes, and customer/employee relations. Oversaw all ancillary services that
included radiology, laboratory, emergency room, PT/OT/Speech, respiratory therapy, rural health clinics, nursing
services, and financial areas. Improved hospital image in community.
Achievements
 Generated $15 million in revenue growth in two years by developing and initiating new patient services and
    improved medical equipment across operations.
 Personally recruited and led diverse team of service-oriented physicians and new management team to deliver
    state-of-the-art hospital/nursing home treatment and related services.
 Reduced A/R from 108 days to 56 days after establishing new customer service calling department and improving
    billing procedures to address collection/customer service issues.
PIKES PEAK REGIONAL HOSPITAL – Woodland Park, CO                                                           2007 – 2008
Chief Executive Officer
Oversaw all aspects of operations for hospital, medical office building, and hospital foundation. Tracked and managed
P&L performance and billing functions. Supervised and trained 25 direct/indirect reports. Built and leveraged key
relationships with local physicians on personal level to identify and secure new opportunities. Recruited and selected
staff personnel in support of opening area’s first hospital.
Achievements
 $52 million in revenue growth attained by recruiting and directing team of physicians/surgeons to provide
     healthcare services for community’s first hospital.
 $4 million in monthly sales realized as result of leading startup of new facility that included working with
     corporate office and local foundation to develop and implement mission, vision, and values statement.
RICHARD (HARLEY) SMITH,                                                                                  Page 2 of 2
Professional Experience…Continued

MILLER COUNTY HOSPITAL & NURSING HOME – Colquitt, GA                                                         1999 – 2007
Chief Executive Officer
Oversaw all ancillary services that included radiology, laboratory, emergency room, PT/OT/Speech, wound care with
hyperbaric therapy, respiratory therapy, three rural health clinics, nursing services, nursing home, and financial areas.
Led 32 direct and indirect reports. Evaluated organizations structure, identified opportunities for positive change, and
implemented programs that provided highest standards of care to patients.
Achievements
 More than $33 million+ in revenue growth generated over eight-year period by realigning organizational structure
   and implementing patient care programs to turnaround and transform hospital and nursing home organization.
 Boosted sales as result of overseeing companywide initiative to renovate 97-bed nursing home and add new 15-
   private-room wing.
 Created market awareness after designing and executing public relations program and campaign to educate public
   and surrounding communities on new hospital services.

COLORADO RIVER MEDICAL CENTER – Needles, CA                                                                    1997 – 1999
Chief Executive Officer
Recruited by senior executives to change not-for-profit entity into for-profit hospital. Supervised 25 direct/indirect
reports. Spearheaded addition of 10-bed rehabilitation center to hospital. Recruited several specialty physicians that
included General Surgeon, three Cardiologists, Urologist, and two Family Practice Physicians to meet patient needs.
Achievements
 Grew sales from $15 million to $27 million in one year by transforming culture of hospital organization to be
    performance driven, customer-focused facility.
 Selected to lead large-scale project to convert not-for-profit hospital to for-profit facility – positioning hospital to
    meet patient/market demand.
 Expanded market presence as result of overseeing purchase of two home health agencies and startup of physical
    therapy, hospice, and specialty care center.

MIMBRES MEMORIAL HOSPITAL & NURSING HOME – Deming, NM                                                  1994 – 1997
Chief Executive Officer
In charge of daily operations for both hospital and nursing home with 32 direct/indirect employees. Contracted with
new ER group to provide greatly enhanced emergency services.
Achievements
 Doubled gross revenue from $12 million to $24 million in one year through introduction of new services adding
    endoscopy/colonoscopy department to keep patients from traveling out of town as well as opened new home health
    agency.
 Increased specialty physician visits to meet community needs by recruiting, hiring, and managing team of medical
    professionals that included General Surgeon, Pulmonologist, Pediatrician, and Radiologist.


                                                 EDUCATION
   Master of Business Administration (Healthcare Care Management), University of Phoenix, Phoenix, AZ
   Masters in Human Resource Management, Golden Gate University, San Francisco, CA
   Bachelor of Science in Health & Physical Education, Coker College, Hartsville, SC
   Associates in Radiology, George Washington University, Washington, D.C.
   License: Nursing Home, State of Georgia & Arizona Government (active)

				
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