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					Customer Information System Replacement


            Project Update

                  Cornerstone Phase 4
                       Update for Stakeholders
                             October 19, 2011

                                                 1
            Phase 4 – Current Status                                                                         On Track


 Board                                                 TODAY
Approval                                                                                                           Go Live

                              2011                                                          2012                                               2013
             Q2                Q3                Q4                Q1                Q2                Q3                    Q4                 Q1
      Apr   May   Jun   Jul    Aug   Sep   Oct   Nov   Dec   Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep     Oct     Nov   Dec   Jan    Feb   Mar


                                                                                           Final                           Verification and
             Blueprint                           Realization                               Prep
                                                                                                                           Stabilization
             (6 months)                          (7 months)                                (5
                                                                                           Months)                         (4 months)




  •         The CIS project is nearing the end of the Blueprint phase.
  •         The project schedule is “on track” to the baseline plan
  •         Benefits confirmation is being completed as a part of blueprint
  •         Forecast at completion remains at: $179.8M (including contingency)



                                                                                                                                                            2
   Phase 4 - Project Milestones
  Milestone         Date                                      Description                                           Status

Implementation   June 1,     Context: Officially start the implementation phase.                            Complete
Kickoff          2011
                             Measure:
                             1. Project team structure has been assembled.
                             2. Project methodology has been documented and agreed to by all parties.
                             3. Project leadership team / sponsors assign accountability to the project
                                team.


Blueprint        October     Context: The CIS project design has been completed.                            In-Progress
phase            31, 2011
                             Measure:                                                                              On track
                             1. Hydro One has reviewed and accepted the design documents and solution.            To complete
                             2. Project governance has compared the design criteria against requirements,            Oct 31
                                timeline, cost and benefits and confirmed that the exit criteria to the
                                Realization phase has been met.

Realization      April 30,   Context: The CIS solution development has been completed and tested.
                 2012
                             Measure:                                                                               On track
                             1. Development of solution is completed.                                               To start
                                                                                                                     Nov 1
                             2. Systems integration testing has been completed.
                             3. Business processes changes have been completed.




                                                                                                                                3
    Phase 4 - Project Milestones
  Milestone           Date                                       Description                                    Status

Final              October 9,   Context: Testing, Training and Sustainment Readiness completed
Preparation        2012
                                                                                                               On track
                                Measure:
                                                                                                               To Start
                                1.   User acceptance testing completed and signed off by LOB.                 May 1, 2012
                                2.   System data conversion and migration activities have been tested /
                                     audited and confirmed ready for Go Live weekend.
                                3.   The Sustainment organization has signed off the Operational
                                     Readiness Tests and Commissioning final documents are completed.
                                4.   Training material has been developed and training is tracking to plan.

Go-Live            October 9,   Context: Go-Live – cutover the CIS solution into production.
                   2012
                                Measure:
                                1.   Conversion Activities are completed in accordance with the plan           On track
                                                                                                              To go Live
                                2.   Transactional activity begins within new CIS and legacy systems are
                                                                                                              Oct 9, 2012
                                     moved to read only.
                                3.   Users are able to function within the new system.
                                4.   Adequate support is available to aid users through the transition.

Verification and   February     Context: The transition to the sustainment organization for all aspects of
Stabilization      15, 2013       support outlined in the services agreement with Inergi.

                                Measure:                                                                        On track
                                1. Hydro One has completed the CIS System Acceptance.                         To complete
                                2. The user change management organization is in place and supporting         Feb 15, 2013
                                   impacted users.
                                3. Inergi Commissioning final documents are completed.




                                                                                                                             4
      CIS Solution Overview
      By the Numbers


 15     Current systems to be retired


 40     Existing systems to be integrated with the new CIS Solution


 68     Detailed Business Process Designs (BPDs)


2700    Business Requirements to be met

        Employees directly impacted by the transformation across
1500    Hydro One, Vertex & Inergi (11 lines of business, 27
        departments)
                                                                      5
  CIS Business Functions
                         Customer
                                           Conservation and
                      Information and
 Customer Service                             Demand
                          Contact
                                            Management
                        Management



 Service Order and      Service Order
 Work Management        Management



                                            Meter Data
                        Meter Device
     Metering                              Acquisition and
                        Management
                                              Storage




Billing and Payment    Bill Calculation    Complex Billing      Remittance   Credit and
                        and Printing      (Interval Metered)    Processing   Collections



  Retail and          Wholesale Market    Retailer Enrollment
Wholesale Market        Settlements           and Billing
  CIS Systems
                        Telephony                                   Web                       Inbound Correspondence
                      IVR/         Auto-                          eCustomer /
                                                                                                Fax           Mail           Email
                       CTI         dialler                         TOU Portal
                                                                                                                                     Reporting
 Customer Service     CRM
                                             Interaction Centre                                       iCare




                                                                                                                                        Business Objects
                                                             Exception Management Application



                             Work Mgmt
 Service Order and
                                      PCAD                    ORMS                  FMS
 Work Management




                                                                                                                                       Business Warehouse
                             Meter                                MDUS &
                                                                                             HES
                                                                    WEB
     Metering
                                                    IESO MDMR                                Radix



                         Billing and Payment
                                                                                                              Collections
                             Device Mgmt                             Rates and Billing
                                                                                                              & Financials

                         AMI Integration                          EDM & Complex Billing                          ERP
Billing and Payment




                                                                                                                                       Data Marts
                                                                                 Archiving
                                 Formatting




                        Market
  Retail and
                                       Intercompany Data Exchange - IDE(X)
Wholesale Market                                                                                      EDM
80+ Interfaces to be built and tested
Project Costs            On Track


                                      Cost     % of
  Cost Items                         ($Ms)    Project
  Labour / Services
   HCL Axon                          $49.1
   Hydro One                         $14.2
   Inergi/Vertex                     $19.7
  Subtotal                           $83.0     46%
   Hardware                          $10.0
   Software                          $13.4
   Commissioning and Other Support   $21.3
  Implementation Subtotal            $127.7    71%
   Contingency (20%)                 $25.5
   Interest & Overhead               $17.5
  Total Implementation Cost          $170.7    95%
  Discovery Total                     $9.1
  PROJECT TOTAL COST                 $179.8
                                                        9

				
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