VIEWS: 7 PAGES: 4 POSTED ON: 7/26/2012
Kenneth Charles Reed 6621 Upham Drive Arvada, CO 80003 Home: 303-940-7649 Cell: 720-556-2259 Email: email@example.com Objective: To seek a full-time technical position in a Systems Administration role with exposure to new technologies and be a part of a team working together to ensure stability and clear directions for the future. Skill highlights include experience with Solaris and Linux System Administration, Shell scripting, Network Appliance administration, Windows 2000, XP and 2003 desktop support, LAMP, IIS server administration, Nagios and Big Brother network monitoring, SNMP, WMI, Veritas Volume Manager, Veritas NetBackup Enterprise Server, etc. Education: W3Schools HTML Certified: May 2010 W3Schools PHP Certified: May 2010 Associates Degree in Computer Science: Parks Junior College, 10/1993 Associates Degree in Business Administration: Parks Junior College, 10/1993 Work History: GoDaddy.com, Denver, CO – July 2011 to Present As a Senior Linux Systems Administrator in the Storage group, my primary role is to learn and provide operational support for the new Storage as a Service project known as Nebula. Secondary, my role includes day to day operational support of NetApp filers, 3Par and Oracle storage solutions. Photobucket.com, Denver, CO – June 2010 to July 2011 rd As the 3 shift NOC Systems Administrator, I provide over-night support, troubleshooting and systems administration to Photobucket servers, load balancers, networking, etc. Most recent wins include developing a PHP based CLI and Web Application for the real-time management of Crescendo and Alteon load balancers via SNMP. Latisys, Englewood, CO – March 2010 to July 2011 The temporary, part-time Systems Engineer is tasked with providing whatever support the Systems Engineering team may require including, but not limited to, hardware inventory management, provision and decommission servers as needed, provide support where necessary. Recent wins include updated and re-written network management tools that include RTG and RANCID for managing network device images and bandwidth usage. VMware, Inc., Broomfield, CO – January 2010 to Present The VNOC Lead Analyst coordinates scheduled duties, manages communications between IT and Operations and their customers during maintenance and outage situations. Manage notifications to other service desks and managers as needed. Assist in managing various NMS tools including Zenoss and CA Spectrum. Manage VNOC resources ensuring any issue that requires attention is properly handled accurately and in a timely manner. Level 3 Communications, Broomfield, CO – August 2009 to January 2010 rd The position of 3 Shift, Media Network Operations Technician III includes responsibilities of monitoring and managing all servers in the Content Delivery Network (CDN) system. This includes building new clusters, managing hardware faults and replacement, carrying out maintenance tasks at pre-determined times etc. The CDN network is comprised mostly of Linux (CentOS 5) systems running proprietary CDN software, Lustre NFS software as well as some Windows 2008 servers. Additional responsibilities include escalation to Tier III and/or Development Engineers as needed, acting as the single point of contact during outage situations, root cause analysis, core dump analysis and product research. Photobucket.com, Denver, CO – August 2008 to June 2009 rd As the 3 Shift Network Operations Center administrator, my tasks include managing any issue that should occur during after hours, perform scheduled maintenance of hardware or software as needed, perform upgrades and most importantly, act as the single point of contact during an outage situation. This shift requires working unsupervised in a solitary fashion. Escalation paths are well defined and executed if the need should arise. My tasks encompass a large range of abilities from hardware troubleshooting Dell PowerEdge, HP ProLiant 1u-4u servers, Force10 switches and Network Appliance Filers. Scripting is required from time to time, from writing PHP, Perl or shell scripts to troubleshooting scripts already in production. 99% of the over 2,000 servers deployed by Photobucket run CentOS Linux while all shared file systems are implemented from Network Appliance filers (FAS960 and up). Upgrades typically require taking part of a farm down, performing the upgrade, verifying that the upgrade completed, then performing the same tasks on the remaining farm nodes and is usually scheduled well in advance. Xilinx, Longmont, CO ~ May 2007 to August 2008 As a Senior Systems Administrator, I work with team of administrators to plan, implement and maintain Linux and Solaris servers and Network Appliance Filers running Data OnTap 7.x. Responsibilities include managing site backup operations, systems maintenance, etc. Manage Veritas NetBackup 6.5 servers on Solaris 9. Maintain Nagios and Big Brother network monitoring tools. Monitor and manage tier 3 trouble tickets and provide assistance on tier 2 when needed. Data393, Incorporated Englewood, CO ~ July 2006 to May 2007 The Provisioning Technician builds and deploys dedicated and Virtual Private servers per customer specifications. Additional responsibilities include managing the hardware lab and test variuos hardware configurations with various operating systems. Manage the Acronis Snap Deploy image server for deploying various operating systems to new servers over the network. Update master images as necessary. FirstLink Technology, Incorporated Denver, CO ~ October 2005 to June 2006 As the Systems Engineer, I would maintain servers running various flavors of Linux, including FreeBSD, OpenBSD, Gentoo, Debian, RedHat ES 3 and 4, and Solaris 7, 8, 9 and 10 on both Sparc and x86 platforms and Windows 2000 and 2003 servers. Responsibilities include managing and implementing Apache web servers and Java Servers. Maintain database servers running MySQL and MySQL Replication. Deploy and manage Nagios on Solaris 9 server with Net-SNMP, PHP and MySQL support to allow for more proactive monitoring and establish automated response procedures reducing overall man hours needed to correct common and easily fixed issues. Maintain network equipment and security on Cisco hardware including PIX firewalls. Add, remove, modify customer VLAN’s or ATM interfaces as well as the access lists governing those connections. Modify PIX policies, including VPN configurations, IP NAT, and port forwarding. Manage email servers running PostFix, SpamAssassin, Amavis, ClamAV, with MySQL support. Additionally, I was responsible for deploying and managing SWSoft Virtuozzo servers using Virtuozzo Management Console software on RedHat Linux ES 4 to allow for server consolidation and lower cost options to our hosting customers. Deploy and manage EMC Clariion SAN connected to RedHat ES 4 NAS gateway via zoned Fiber Fabric. Used EMC PowerPath for fiber channel redundancy, NaviSphere for Clariion management, and HBAnyware to manage Fabric Security. Fiber switches deployed were EMC DS8 Fiber Switches in a redundant pair. This SAN reduced overall annual maintenance costs and replaced an end of lifed device that was running at near full capacity. Data393 Incorporated Englewood, CO ~ September 2004 to October 2005 The NOC Support Technician provides technical support to customers during the weekend, 3rd shift. Working independently to solve issues or provide a path of escalation as needed. My responsibilities included supporting various web and database servers running MySQL, PostgreSQL, or MS SQL Server. Web servers included IIS 5.x and 6.x (Windows) and Apache 1.x or 2.x (Linux/Solaris). I provided troubleshooting and resolution support for DNS, SMTP, HTTP/HTTPS, POP/IMAP, user disk space quotas, and control panels such as Webmin, cPanel or Plesk enabled servers. Additionally, I would provide troubleshooting for network related issues including potential threats and possible firewall problems. Maintain trouble ticket queue to the best of my ability. Prioritize and respond to tickets in a timely manner. Coordinate and manage facility issues as they are discovered and serve as a single point of contact in an emergency should they occur during after hours. Perform daily shift turnover to keep the following shift apprised of any need to know information regarding unresolved issues, scheduled customer visits, etc. Finali Corporation Broomfield, CO ~ April 2004 to September 2004 As the Systems Administrator, I was responsible for managing hosting environment including Netscreen firewalls, RadWare Load Balancers and SSL Aceelerators, and RedHat Linux 8, 9, and Enterprise WS/ES. Likewise, I was tasked with Implementing and managing Apache/Tomcat services on all development, QA, and production Linux servers. Managing new releases for production IIS 5.x server for company s public facing web site. Assisting in providing road map for enterprise backup strategy. Managing qMail mail servers and DNS services. Manage Anti-Spam and anti- virus sub-systems using OpenSource solutions. Assisting in providing road map for replacement with Enterprise Spam/AV Appliance. I also managed the Nagios monitoring system including creating and deploying customized plugins using various scripting technologies. Global Crossing Conferencing Westminster, CO ~ March 2000 to April 2004 For the role of Senior UNIX Administrator, I was responsible for day to day UNIX operations, Backup and Restore operations, Web Server operations, HA Cluster operations, Windows/UNIX Interoperability issues, root cause analysis, all aspects of UNIX Security, DNS and NIS Maintenance, SSL Administration, Mail operations. I would also provide backup support for Windows Desktop support and assist in Windows 2000 server builds. Work closely with Informix DBA’s and Software Developers to plan for production releases of new or upgraded product software. Successfully planned and migrated over 100 servers from Westminster, CO to Southfield, MI with minimal production impact. This migration included moving over 1 Terabyte of data managed by the Informix/Solaris database servers. Sun Microsystems Broomfield, CO ~ June 1997 to March 2000 As a Lab Manager, I managed day to day hardware and software maintenance, UNIX security, asset tracking, resource scheduling, setup of new hardware, assist in technical documentation projects regarding new products, keep training center workstations in working order. The IR Technologist 2 position is responsible for monitoring and responding to Sun Server and Workstation alerts received through Sun's internal monitoring system which used a combination of SyMON and BMC Patrol Suite. Finally, as a Technical Support Engineer 2, I provided Customer Troubleshooting and Support for Sun's networking products, including Sendmail, NFS, NIS, DNS, TCP/IP, etc. Manage call queues and respond to escalations as outlined by our escalation procedures. Merrill Lynch Lakewood, CO ~ August 1994 to June 1997 The SNAPS Administrator would provide application support for SNAPS application running on SunOS system. Manage work-flow operations. Manage backup and restore operations. Provide technical support backup for Senior UNIX Administrator. As a member of the internal Help Desk, I provided user support for diskless terminal networking and hardware replacement.
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