PC062603-03 by wanghonghx

VIEWS: 4 PAGES: 3

									Open Product/Process CR Detail
                                                                                                  Report Line Number                   1

    CR #                            Title                           Date              Organization                Area              Products
                                                                Current Status                                  Impacted            Impacted
PC062603-03      Business Rules Clarificaiton calls and event      Clarification   Wholesale ProdProc     All                 All
                 notification updates through the Addendum
                 processs                                            7/11/03


   Director:    Burson, Sue
 Originator:    Osborne-Miller, Donna                Originator Company Name: AT&T
    Owner:      Thurnau, Wendy
    CR PM:      Sanchez-Steinke, Linda


Description Of Change
AT&T requests that the Business Rules be opened up for clarification and that event notification updates be incorporated into the Addendum
process. We seek Qwest adoption of SBC's process of a standard conference be established to address issues or concerns with the event
notification and addendum updates. This SBC process includes conference call logistics: date, time and bridge number. They also send out a
notification capturing the questions and answers provided durig the conference call.

Expected deliverable: Adoption of SBC process relative to Business Rules Clarification and event notificattionupdates through the Addendum
process


Status History
06/26/03 - CR Submitted
06/30/03 - CR Acknowledged
07/02/03 - CR Posted to Web
07/11/03 - Held Clarification Meeting

Project Meetings
CLEC Change Request
Clarification Meeting

2:00 p.m. (MDT) / Friday, July 11, 2003

1-877-260-8255
7616533#
PC062603-03 Business Rules Clarification calls and event notification updates through the Addendum processs

Name/Company:
Donna Osborne-Miller, AT&T
Carla Pardee, AT&T
Phyllis Burt, AT&T
Regina Mosley, AT&T
Kyle Kirves, Qwest
Dan Busetti, Qwest
Wendy Thurnau, Qwest
Linda Sanchez-Steinke, Qwest

Introduction of Attendees
Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change
AT&T’s CR requests that Qwest adopt SBC’s process of a standard conference to address issues or concerns with event notification and
addendum updates. Phyllis Burt with AT&T read the e-mail below at the Clarification Meeting for participants on the call:

(1) Several Event Notifications have come out that required discussion (see below). This CR is requesting that QWEST provide a clarification
call for notifications that impact CLECS. The call should be held within 1-3 business days after the announcement at a set standard time for
example (11am Mountain/12pm Central/1pm Eastern).
(a) The initial notification should include the addendum summary if impacts the disclosure documents.

                                                                                                                CR #       PC062603-03

Information Current as of:        Wednesday, July 16, 2003                                                                          Page 1 of 3

             Report Name:     rptOpenDetailed CR INDIVIDUAL REPORT PRODPROC
(b) The appropriate SMEs should attend the clarification call to answer any issues/concerns and a walkthrough of the appropriate
documentation should be completed.
(c) The closure notifications should include meeting minutes from the clarification call and the new addendum version should be posted on the
Disclosure document website with a reference to the closure notification #.

Event Notification: 85434 IMA EDI GUI Initial Closure 061803
"Description of Trouble: CLECs may be experiencing difficulty processing POTS and UNE-P POTS orders on the Resale form when
attempting to change a line level USOC and a non-line level USOC on the same order. Business Impact: CLECs may not be able to process
POTS or UNE-P POTS orders on a single form when a line level and a non-line level USOC is changing. Qwest Proposed Work Around:
CLECs should send the requests for line and non-line level USOCs separately. Alternatively, CLECs may submit their orders, mark the
request for manual handling, and provide instructions in the REMARKS."

Event Notification: 75800 IMA EDI GUI 060503 Initial-Closure
Description of Trouble: CLECs may be experiencing difficulty processing conversion LSRs with a Block Activity (BA) = N (no change to
existing blocking). Business Impact: CLECs may be experiencing difficulties retaining existing blocks during conversion. Qwest Proposed
Work Around: CLECs should use the Feature Activity (FA) = V to recap blocking USOCs.

(2) QWEST/CLEC Q&A log clarification should be captured in the Addendum. There should be a monthly process to submit clarification
updates. Followed by a standard monthly event notification and review as discussed above.

Phyllis also said that MCI had quite a few questions when migrations were done and it would have been helpful to have Q & A logs for other
CLECs to refer to. SBC identifies a timeline when the answers to questions will be given and includes center personnel and OSS personnel in
their clarification calls for notifications that impact CLECS.

Phyllis said that it would have been helpful for the April release to have included a Qwest/CLEC Q&A log because code wasn’t in the business
rules. In addition, Phyllis has a concern that if IMA 10 or 11 had a clarification log then they could refer back to it for IMA 12 and 13.
Whatever other CLECS have learned has not been documented in the disclosure document.

Donna asked Kyle to provide an overview of the addendum process Qwest currently practices. Using the example above ( event 85434), Kyle
described how this notification would justify an addendum. Specifically, he stated that, in this case, if the system were not functioning as
documented, and the issue compromised the CLEC’s ability to process transactions, then a notification would be issued, and an addendum
published. Situations that Qwest finds worthy of an addendum are those instances where the system is not functioning as documented.
Clarification types of issues do not necessitate an addendum.

Confirm Areas & Products Impacted
The area of this Change Request impacts addendum notifications.

Confirm Right Personnel Involved
Qwest confirmed the correct personnel were on the call to resolve the CR.

Identify/Confirm CLEC’s Expectation
AT&T’s expectation is that Qwest adopt the SBC process relative to Business Rules Clarification and even notification updates through the
addendum process.

Identify any Dependent Systems Change Requests
No systems change requests.

Establish Action Plan (Resolution Time Frame)
AT&T will present this CR at the July CMP meeting.

________________________________
To: Sanchez Steinke, Linda, Donna Osborne-Miller
From: Burt, Phyllis S, CSCIO [phyllissburt@att.com]
Sent: Fri 7/11/03 1:56 PM
Subject: RE: Clarification call for the documentation CR
Here's some additional information for our call today.


(1) Several Event Notifications have come out that required discussion (see below). This CR is requesting that QWEST provide a clarification
call for notifications that impact CLECS. The call should be held within 1-3 business days after the announcement at a set standard time for
example (11am Mountain/12pm Central/1pm Eastern).
(a) The initial notification should include the addendum summary if impacts the disclosure documents.
(b) The appropriate SMEs should attend the clarification call to answer any issues/concerns and a walkthrough of the appropriate
documentation should be completed.
(c) The closure notifications should include meeting minutes from the clarification call and the new addendum version should be posted on the
Disclosure document website with a reference to the closure notification #.

Event Notification: 85434 IMA EDI GUI Initial Closure 061803
"Description of Trouble: CLECs may be experiencing difficulty processing POTS and UNE-P POTS orders on the Resale form when
attempting to change a line level USOC and a non-line level USOC on the same order. Business Impact: CLECs may not be able to process

                                                                                                              CR #        PC062603-03

Information Current as of:       Wednesday, July 16, 2003                                                                        Page 2 of 3

             Report Name:   rptOpenDetailed CR INDIVIDUAL REPORT PRODPROC
POTS or UNE-P POTS orders on a single form when a line level and a non-line level USOC is changing. Qwest Proposed Work Around:
CLECs should send the requests for line and non-line level USOCs separately. Alternatively, CLECs may submit their orders, mark the
request for manual handling, and provide instructions in the REMARKS."

Event Notification: 75800 IMA EDI GUI 060503 Initial-Closure
Description of Trouble: CLECs may be experiencing difficulty processing conversion LSRs with a Block Activity (BA) = N (no change to
existing blocking). Business Impact: CLECs may be experiencing difficulties retaining existing blocks during conversion. Qwest Proposed
Work Around: CLECs should use the Feature Activity (FA) = V to recap blocking USOCs.

(2) QWEST/CLEC Q&A log clarification should be captured in the Addendum. There should be a monthly process to submit clarification
updates. Followed by a standard monthly event notification and review as discussed above.

Thanks,

Phyllis




                                                                                                              CR #       PC062603-03

Information Current as of:       Wednesday, July 16, 2003                                                                       Page 3 of 3

            Report Name:    rptOpenDetailed CR INDIVIDUAL REPORT PRODPROC

								
To top