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					This document includes a short summary
of ACE International Education, its staff,
history and the success of the
organisation in the last ten years of
providing educational excellence in the
UAE.




    ACE
International
  Education




                              July 2011




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Table of contents
History .................................................................................................................................................. 3
Mission ................................................................................................................................................. 4
Vision.................................................................................................................................................... 4
Head Office.......................................................................................................................................... 4
   Our Centre in Dubai ....................................................................................................................... 5
   Our Centre in London, UK ............................................................................................................. 6
   Our support to you ......................................................................................................................... 6
   Our Courses..................................................................................................................................... 8
   Short Courses Certified by Qualifi................................................................................................. 8
   ACE Accreditations........................................................................................................................ 10
   Ensuring Growth - Study visit support programmes ................................................................ 11
   Our work ........................................................................................................................................ 11
   Enrolled Students ......................................................................................................................... 11
Learning Environment Ethos, Facilities and Resources ............................................................... 12
STAFFING AND STAFF DEVELOPMENT ......................................................................................... 13
APPENDICES ..................................................................................................................................... 15
   Appendix 1: Policy on Recruitment, Staff Development and Appraisal ................................. 15
   Appendix 2: Staff Development .................................................................................................. 17
   Appendix 3: Appraisal .................................................................................................................. 18
   Appendix 4: Quality Assurance Procedures............................................................................... 19




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History
From its humble beginning in May 2002, Ace International, started out as a consulting company focusing on
assisting our customers with large, multimillion-dollar rollouts of Sun hardware, network services, and advanced
training. The need for training was so great that we decided to concentrate our efforts on that area.


Today, Ace International offers hands-on, skills-based computer training for those who want to master technical
and IT skills and get appropriate certification in reasonable time. Ace International delivers challenging courses,
taught by technology experts geared towards meeting modern training needs.


At Ace International, our goal is to help students and organizations reach their potentials for an innovative and
creative future in today’s marketplace. For those students and organizations wishing to achieve mastery in
advanced technologies, Ace International offers skills-based knowledge transfer courses that will improve job
performance and make successful graduates/diplomats invaluable to their companies through our UK
Universities business partners. To name a few, the University of Portsmouth, Greenwich University, University of
Hertfordshire, Cambridge University, Anglia Ruskin University, Scotland Qualifications Authority, Qualifi and
NCC Manchester. For those wishing to gain technical certification, Ace International offers intensive Boot Camp
training that will help achieve the industrial recognition deserve for advanced level of expertise.

In March 2011, Ace International Education made another breakthrough – it was awarded the prestigious ISO
9001 Certification. This certification further attests to the world-class quality education that Ace offers.


Another highlight in Ace education System’s history is the newly certified branch of Ace International Education
in UK.


We remain steadfast in our commitment to produce globally competitive knowledge workers and we shall
continue creating the demand for competent IT manpower in the world market.


As it grows in leaps and bounds, Dubai and Ace UK branch remains committed to its unending vision to become
the leader and dominant provider of relevant and globally-recognized education and training in information and
communications technology.


Ace International Education is also a partner of Elegant International College in United Kingdom which is an
educational centre for academic and professional development in west London. EIC and Ace International
Education aim at helping both students and organisations succeed in today´s highly competitive world using
tailored language and other creative courses while delivering the best learning experience for its students.




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Mission
Provide a holistic, relevant, quality and globally-recognized IT-based education in managerial level and
discipline. With this mission, it aims to produce professionals and leaders that will be responsive to the needs of
science and the international community cognizant of the welfare and benefits of its men and women thereby
realizing their potentials as productive members of society.



Vision
To be the leader and dominant provider of relevant and globally recognized information technology-based
education and related services in the global market.



Head Office
Ace International Education Centre (United Kingdom)

88 Kingsway
London WC2B 6AA
Office Phone: 0044 (0) 203 402 2199
Office Fax: 0044 (0) 207 841 1001
Website: www.aceedu.co.uk



Ace International Education Centre (Dubai)

Dubai Knowledge Village, Dubai, Block 2B, G-17
Office Phone: +971 (4) 3671360/61
Office Fax: 971 (04) 3664044
Website: www.ace-uae.com
Contact email: ace@ace-uae.com




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Our Centre in Dubai
Our learning resources centre and office are based on Knowledge Village in Dubai. Knowledge Village is one of
the biggest educational centres in UAE providing our students with the best learning resources, recreation,
restaurants facilities, clothing shops and nightlife.




                                                                                                               5
Our Centre in London, UK
The latest successful developments of Ace with its short training packages and accreditations from its partners in
UK led to the formation of the Ace International Education Centre In London as well. This fantastic opportunity
helps Ace to offer training courses to its clients in London centre too, making it a very desirable destination for
companies’ staff development abroad.




Our support to you

We will help you by offering you a single point of contact that:


- Identifies, analyses and agrees with all your training needs
- Locates suitable training resources for you
- Provides expert tuition from carefully selected professionals
- Co-ordinates your selected training programmes



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- Provides flexibility in training approach by offering a blend of training packages
- Assists in the management of your organisation’s training function
- Provides key performance indicators (KPI)
- Encouraging future engagements in social activities to support your employees in the most suitable manner




The following are some of the unique feature of our programmes:


- Engaging and socialising topics for more comfortable and suitable approaches
- Learner-centered, reflecting the four common learning styles (theorist, reflector, activist, and pragmatist);
- Creative approaches for critical analysis of real time case studies
- Personal study and engaging time at the end of each day
- Expanding learning outcomes by discussions and practical exercises;
- Identifying learning outputs and integrating them into an organisation perspective


At the end of each training session, participants are required to prepare an “Strategic Plan” addressing several
concerns within their organisation. This will include concepts, ideas or techniques derived from the course.


The purpose of this strategic plan is to encourage the implementation of improvements within the organisation’s
processes and will contain objectives, schedules, resource allocations, assignments, and evaluation criteria.
Along with it continuous support and guidance will be provided to participants by the course lecturer. In addition
our lecturers will keep in touch through emails, phone and conference calls with participants to ensure that
strategic plan is thoroughly implemented in their organisation.




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Our Courses
Since 2002, ACE International Education Centres has grown to become one among the independent IT training
company in the region. We offer more courses, at more times and in more locations than any other company in
the computer training industry in Dubai.




 Our courses include:
 - Postgraduate diploma in Strategic Business and Information Systems
 - SQA Higher National Diploma
 - CCNA
 - Cambridge Diploma
 - CCNP
 - Masters
 - A+
 - MCSA
 - Network +
 - MCSE
 - ICDL

Short Courses
The following are some of the courses that we are offering
           Management Skills Assertiveness
           Body Language
           Management Change Skills
           Customer Relation Management
           Dealing with difficult people
           Motivation




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            Crisis Managements
            Human Resource Management
            Decision Making
            Managing Logistics
            Delegation
            Negotiation Skills
            Customer Service Orientation
            Presentation Skills
            Team Leading
            Sales Management
            Communication Skills
            International Marketing
            Call Center Management (4 levels)
            Time Management
            Mini MBA
            Strategic Decision Making Support System




Some of our new courses include:
           Master in Strategic Business with IT
           International Computer Driving Licence (ICDL)
           Higher National Diploma in Business with Marketing
           Higher National Diploma in Business with IT
           Higher National Diploma in Business with HR Management
           Higher National Diploma in Business with Accounting
           Higher National Diploma in Business
           International Diploma in Computing & Business
           Certified Business Professional




                                                                     9
ACE Accreditations

ACE International Education accredited university partners




There will be more accreditations coming up soon as Ace is working closely with other best educational providers
in Europe.




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Ensuring Growth - Study visit support programmes
At ACE International we understand that the learning process is greatly strengthened by study visit programmes.
The visits are arranged by ACE in collaboration with our partners’ lecturers to students workplaces to get the
overall view of the improvements that participants have made in their work places during and after having
successfully attended the course. The visits are carefully selected to complement organisational needs. All
participants have a chance to review their strategic plans with their lecturers and make necessary changes to
help them and their organisation build a better future.


Our work
Most of the students come from prestigious and well-known companies and institutions, like:
· UAE Central Government (Ministry of Interior, Foreign Affairs)
· Abu Dhabi Oil Company
· UAE Military, and
· Abu Dhabi Police


Enrolled Students
ACE works very closely with its partners to provide postgraduate courses and PhD research opportunities to
UAE institutions. The following table shows the number of enrolled students at our partners’ different courses:


University Institution                                                                Enrolled Students

SQA – Scotish Qualification Authority                                                              21

Cambridge University                                                                               88

NCC Education                                                                                      95

Qualifi Quality Assessment                                                                         38

Anglia Ruskin University                                                                           22

University of Hertfordshire                                                                        78

Portsmouth University                                                                             114




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Learning Environment Ethos, Facilities and Resources
Ace International Education Centre is located in Dubai, one of the seven emirates of the United Arab Emirates
(UAE) and the largest city in United Arab Emirates. It is situated at Dubai Knowledge Village, an educational free
trade zones campus in the city of Dubai that provides facilities for training and learning institutions. In addition to
the reception and conference building, the library and the campus includes the faculties, student lounge and the
Food Court which houses many different restaurants.


Empathy with the requirements of minority groups: age, disability, gender, religion and beliefs and
sexuality


The centre does not discriminate student applicants. An individual who exhibits the physical or behavioural
characteristics of a given minority group is accorded the status of that group and subject to the same treatment
as other members of that group.


Age


Graduate students age varies because some students after receiving the Bachelor’s Degree will work for a few
years to get some experience or they are just burnt out from school. Some graduate students are 25, while
others are 40 or more. It really depends on what choices that person made in their lives. However, the centre
accepts student applicants from these age levels and above.




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Religion and Beliefs


Persons belonging to religious minorities have a faith which is different from that held by the majority. Most
countries of the world have religious minorities. It is now widely accepted in the west that people should have the
freedom to choose their own religion, including not having any religion (atheism or agnosticism), and including
the right to convert from one religion to another. Hence, religion is not a criterion in the centre for the students to
be accepted and study in the university. All are accepted regardless of religion as long as they meet the standard
set by the centre.


Gender

Sexual discrimination is not observed in the centre. We prohibit using sex as criterion for admission since the
centre is not a traditionally single-sex institution and religious institution. We do not give preference to or rank
applicants separately, applying numerical limits, or treating one group differently than another based on sex.

Sexuality


Lesbian, gay, bisexual, and transgender people are understood by the centre. These sexualities already gained
prominence in the Western world. However, the centre accepts them in case there are applicants, provided they
follow the code of conduct and ethical behaviours implemented by the centre.


Learning support facilities, e.g. library, information technology, student guidance and support
Students are provided with copies of slides used in lectures and have access to the recommended textbook for
each of the module. Lecturers are provided with detailed lecture notes and guidance on tutorial and seminar
sessions. All materials (with the exception of the textbooks) are available. They are also provided references to
relevant contemporary material. The overall academic quality of the programme is the responsibility of Qualifi
Ltd’s Academic Board. The Board consists of professional-level academics from UK universities and Qualifi Ltd.’s
Managing Director and Director of Quality. The Director of Quality also chairs the Examination Board for this
programme, which consists of External Examiners and members of staff from Qualifi Ltd. responsible for the
delivery of programmes and assessments.



STAFFING AND STAFF DEVELOPMENT
The organisation’s general arrangements for the recruitment and appointment of staff, staff contracts, etc.
The staff member's appointment type defines the relationship between the centre and the individual performing
the work. A type of appointment the centre provides is a regular appointment. The employee is appointed with a
regular appointment on a work schedule basis of 40 hours or more each week.




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Resumes, degree certificates, letters of recommendation and academic performances are required, and the
appointment will be examined and approved according to proper recruitment procedure.

The centre has 13 members of staff responsible for education and training. The teaching force is academically
and professionally qualified with their respective field of specialisation. They obtained master and doctorate
degree and had developed experiences from various trainings, seminars, and workshops related to their field.

The centre is committed to the provision of staff development for all staff working in it. The key purpose of staff
development is to facilitate personal and professional development enabling them to achieve their full potential
and contribute to the provision of excellent teaching and research.

The policy required an equality of access to staff development opportunities for all the staff. No member will be
treated less favourably on the grounds of sex, marital or parental status, race, ethnic or national origin, colour,
sexual orientation, religion, or age.




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APPENDICES
Appendix 1: Policy on Recruitment, Staff Development
and Appraisal

Recruitment


The centre follows a recruitment process which will enable to recruit the best staff with the skills it need.
Vacancies will normally be advertised, and, within the funds available, in such a manner as to ensure that
recruitment is made from the widest possible selection of suitable applicants. In some circumstances,
advertisements may initially be limited to within the centre to assist the career progress of staff, or where
temporary staff is transferred to permanent appointments, advertisements may be deemed unnecessary.

This process of recruitment is based on the following principles:

1. Selection for all posts is based on job and person specifications to ensure the best match of applicants'
abilities with the centre’s needs.

2. Members of appointing committees receive advice and training to help them select the best applicant for the
needs of the post.

3. Salaries on appointment are set within the grade advertised with reference to funds available, the individual's
experience, and the requirements of the Equal Pay Act and the Centre’s policy on equality of opportunity.

4. The Centre offer opportunities to its students for employment within and outside, in order to draw on a wide
range of skills and abilities and to provide students with work experience and improved financial opportunities.


Positions will be awarded to the most competent internal candidates, and only if no internal candidates meet the
minimum requirements of the position, as posted will external candidates be considered. Internal candidates with
Employment Security, who are temporarily without an appointment and other internal candidates who have been
given notice of layoff, is granted first priority in filling posted positions.

All vacant and newly created positions shall be posted for eight (8) working days from the date indicated on the
posting notice. Employees transferred or promoted within a department and/or staff who have been laid off
whether they have Employment Security or not can be offered a position. Positions are not considered vacant for
reasons of maternity leave, sick leave, vacation or other authorized absences. Information contained on the
posting includes:




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         position title
         role profile and level
         salary scale
         supervisor's title
         summary of responsibilities
         date of posting


Staff members who wish to be considered for a new or vacant position must apply by submitting an Internal
Application Form and curriculum vitae to the office indicated on the posting notice. Staff members are eligible to
apply for new and vacant positions, without regard to the length of their employment with the Centre.


All internal candidates who meet the minimum requirements of the position, as posted, will be granted an
interview. All internal candidates are notified in writing of the selection decision and the reasons they were not
offered the position. If an external candidate is selected, he/she is specifically noted in the selection decision
notice.




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Appendix 2: Staff Development
The staff of the centre are provided with additional knowledge and skills related to their job to help them reach
their full potential and for the centre as a whole system, to learn, and to change.


This is done in various ways:

        through the provision of courses and programmes in response to common needs identified
        by introducing specific frameworks or interventions which are linked to the overall strategy of the centre
        through the promotion of learning, development, creativity, change and innovation at individual, team
         and group level
        executive coaching of managers and leaders
        by encouraging the sharing of expertise and ideas across the institution
        through the setting up and coordination of groups with shared interests, and the support network for
         staff working in administrative roles.




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Appendix 3: Appraisal
Participation in staff appraisal is a contractual requirement for all employees. In anticipation of this step, and in
support of good employment practice, the Centre commenced the development and introduction of an appraisal
scheme for all employees. The overall objective of appraisal is to help maintain or improve individual job
performance, realise potential and increase the effectiveness and efficiency of the Ace. More specifically, the
objectives of the Ace Appraisal Scheme are to:


a. assess past, establish current and maintain or improve standards of job performance;

b. set objectives for the future; assess training and development needs;


c. assess career potential; assist planning objectives; develop staff;


d. identify organisational or operational changes which will enable individuals to maintain or improve their
performance; and


e. to improve the effectiveness and efficiency with which the Ace is managed. In order to achieve these
objectives, i

It is important that appraisal takes place in a positive and supportive spirit which recognises good practice and
acknowledges contributions employees have made in the course of their work. The following are observed in the
performance of appraisal:

    a. Client service
    b. Working relationship
    c. Communication
    d. Job knowledge and its application
    e. Taking initiatives to make things better
    f.   Achievement of goals and objectives
    g. Coaching of others
    h. Team participation
    i.   Time management
    j.   Managing change




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Appendix 4: Quality Assurance Procedures
Quality assurance is concerned with improving processes in a proactive manner in an attempt to prevent defects
from occurring in the first place. As part of the quality assurance processes, an annual review of the provision is
held and there is an opportunity for centre and representatives to attend the meeting to air their views. The
members represent the Ace’s partners. There is also an opportunity for students to express their opinion in
questionnaires distributed at the end of every taught module. The Ace accredited cente has appointed an
External Examiner for the scheme who reports on the quality and standards of the provision as well as student
attainment.


   Procedures for Teaching Observation

Since "peer review" is a pillar of academe, any comprehensive evaluation of teaching will include input from
colleagues, especially when content expertise is required. Therefore, peer review is essential for evaluating a
centre member's professional development as well as syllabi, exams, and other aspects of instructional design
and assessment. Peer review can also contribute to the evaluation of instructional delivery when the class
observation methods are valid and reliable.

The following procedures in teaching observation are implemented by the Ace:

    1. There must be a formal introduction to the students about a valid and reliable observation.
    2. A pre-conference and pre-observation with the teacher to establish the context for the observation must
         be done prior to actual observation, followed by a post-observation and a conference.

    3. Allocation of an observer to a teacher should have a mutual agreement. Arrangements that might
         become detrimental to the developmental purpose are avoided.


         Students are informed of the reason for another observer attending the class prior to actual observation.

    4. The observer uses the agreed observation and report form and should meet with the teacher as soon as
    possible to reflect on the session, certainly no later   than 24 hours after the session has been observed


Areas for Considerations


A. Preparation and Planning
        Session Organisation (opening, closing, signposting, structuring)
        Preparation (content, handout, planning of activities)
        Learning Outcomes for Session (achieved)




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        Time Management (time allocation to various activities)


B. Classroom Management
        Teaching Approaches (methods)
        Delivery (clarity, pace, summary)
        Use of Resources (type, effectiveness)
        Student Responses (participation, attention)
        Learning Activities
        Overall style and atmosphere


C. Feedback and Assessment
        Questioning Strategies (number/type of questions)
        Error Correction Strategies
        Giving Feedback to Students (oral/written)
        Obtaining Student Feedback (oral/written)


Observation is a learning experience for observers as well as the observed. Consequently, there is benefit in
involving most, if not all, in this process over a period of time.




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