SOM 306, Fall 2010
Case #1: Scharadin Hotels
Consider the background information and data given in the “Scharadin Hotels” case (page 228 in
the textbook). Assume you are Scott Schultz, the head of operations, and perform the analysis
Larraine Scharadin asks of him. Then write a memo addressed to Larraine and the other staff
members with your analysis and recommendations.
The memo should include (but is not limited to):
A summary of the issue under investigation
An explanation of the type of control chart you selected for this case.
The control chart itself, created in Excel, showing the data collected
Conclusions based on the chart regarding the source of the problem and the overall level
Recommendations of further actions for improving quality.
The memo should be 2 - 3 pages long including any displays (graphs, tables, etc.). Students are
allowed (in fact, urged) to work on this assignment in teams (no more than three students per
team!). The write-up will be evaluated on both the analysis and the presentation (including
spelling and language) and is due on Friday, October 15.