SU Standard Contact Sheet Openreach 021111

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SU Standard Contact Sheet Openreach 021111 Powered By Docstoc
					                                                                                NRSWA Contacts
                                                                      Undertaker: OPENREACH

                                                                                                                                                                                  Mobile
     Purpose or Function                Name                              Address                         Tel Number                 E-mail Address              Fax Number
                                                                                                                                                                                  Number
                                                                                                         0800 800 154
  Emergency Out of Hours                                             AFTER 17.00 Hrs                     Option 1 then
                                                                                                         Option 2 then*
                                   MARTIN COOK                   NRSWA , Finedon ATE
                                   Not Lincolnshire                  Ivy Lane, Finedon                   01933 681972         martin.j.cook@openreach.co.uk                     07802 765526
 Coordination/ Communication          see below                 Northamptonshire, NN9 5NE
            Matters                  Lincolnshire
                                                                      PP4C York ATE
                                                                    The Stonebow York                    01904 657463         paul.b.holmes@openreach.co.uk                     07802 768794
                                   PAUL HOLMES
                                                                   NYORKS YO1 7NT
                                                                       pp HWM998
                                  DAVE PATRICK                          PO Box 400                       01904 657844         dave.patrick@openreach.co.uk                      07802 768830
     East Midlands HAUC                                             London N18 1XU
         representative                                          NRSWA , Finedon ATE
                                   MARTIN COOK                       Ivy Lane, Finedon                   01933 681972         martin.j.cook@openreach.co.uk                     07802 765526
                                                                Northamptonshire, NN9 5NE
       Appendices D & E.
                                   JOHN ROGERS                                                           01392 435430       electronic.notices@openreach.co.uk   01332 578185
        ETON Matters
                                                        2 and 4 hour defects Daytime 0800 to 1700hrs     01425 615791
                                      High risk
                                                                        out of hours
                                     (Dangerous)                                                         0800 800 154
  Section 72 Defect Inspections                          2 hour and 4 hour defects 1700 to 0800 hrs
                                                                                                           option 8
                                                                         Telephone
                                   Low Risk (Non-                                                                           coventry2.nrswa@openreach.co.u
                                                                        Return path                      01425 619039                                            01332 822219
                                     dangerous)                                                                                            k
                                                                                                       0800 9173993 opt.4
                                                                                                            then 1 for
                                                            DIAL BEFORE YOU DIG CONTROL                                           dbyd@openreach.co.uk
   Section 81 – Reporting of                                                                             poles/overhead.
   Defective plant, covers etc                                                                          2 for underground
                                                                                                          0800 800 154
                                                          Dangerous Out of hours 1700 - 0800 hrs
                                                                                                             option 8
                                  www.openreach.co.
                                  uk/orpg/home/netw
        Plant Protection /        ork/locatingournetw                                                    0800 917 3993
                                                            DIAL BEFORE YOU DIG CONTROL                                           dbyd@openreach.co.uk
          Site Mark Up            ork/networkprotecti                                                       option 1
                                  on/networkprotectio
                                          n.do
                                                           Plant Location Enquiries , PP 3WW58
                                                                                                                            stoke.incoming.notices@openreach.c
                                                         Telecom House Trinity St, Hanley, Stoke on      0800 800 865
                                                                                                                                           o.uk
   Plant Location Enquiries &                                          Trent ST1 5ND
             prints                                         To apply for an account please email:
                                                                                                                            stoke.incoming.notices@openreach.c
                                    Maps by e-mail        stoke.incoming.notices@openreach.co.uk         0800 1693849
                                                                                                                                           o.uk




Version 2.0 19 October 2011
                                                                                NRSWA Contacts
                                                                     Undertaker: OPENREACH
                                                                     NRSWA Accounts
 Receiver of Highway Authority
                                      Return path       pp 1st Fl, Loughborough TE, Sparrow Hill,     01509 502582       paul.jarvis@openreach.co.uk
       Inspection Results                                Loughborough, Leicestershire, LE11 1BT
                                                                 pp 4C, York TEL EXCH
                   Technical and                                                                                     fixedpenaltynotices@openreach.c
     FPN,s                           Phil Robinson                 The Stonebow, York                 01904 657395                                         01908 860398
                   Postal Address                               North Yorkshire YO1 7NT                                            o.uk

     Section 74 Challenges                                               Return path                                     section.74@openreach.co.uk        01904 671950

                                                              Openreach Section 74 Office
             Section 74                                             pp4C, York ATE                    01904 657051       section.74@openreach.co.uk        01904 671950
                                                              The Stonebow York YO1 7NT
                                      Section 74                                                      01904 657051       section.74@openreach.co.uk        01904 671950
                                                            Openreach NRSWA Finance Office
                                        FPN,s                            pp 4C                        01904 657395   fixedpenaltynotices@openreach.co.uk
        Invoices & Drafts               Permits                York Telephone Exchange                01509 502582         permits@openreach.co.uk
                                    S72 & All other                  The Stonebow
                                    NRSWA related                   York YO1 7NT                      01509 502582     nrswa.invoices@openreach.co.uk
                                       invoices
      Section 50 54 & 55
        Section 58,58A                                Openreach National Notice Handling Centre, PP
                                                       3WW58 , Telecom House, Trinity St, Hanley,
       embargo on works                                         Stoke on Trent ST1 5ND
                                                                                                      0800 800 865         nnhc@openreach.co.uk            01782 204846
     Sections 83, 84 & 85/
      Diversionary Works
   Section 66 – Avoidance of                                                   NOTICE ORIGINATORS CONTACT DETAILS
     Unnecessary delay or                                  Return path                         SENT                      section.74@openreach.co.uk        01904 671950
          obstruction                                                             WITH EACH INDIVIDUAL NOTICE
                                                                NRSWA , Finedon ATE
   Inspection Unit Agreement        MARTIN COOK                     Ivy Lane, Finedon               01933 681972       martin.j.cook@openreach.co.uk                      07802 765526
                                                               Northamptonshire, NN9 5NE
 Works comment or information.
 Request for further information.
                                                                                NOTICE ORIGINATORS CONTACT DETAILS
  Request to change proposed
                                                           Return path                         SENT                      section.74@openreach.co.uk        01904 671950
              works.                                                              WITH EACH INDIVIDUAL NOTICE
           Section 56.
           Section 65.
                                                              Openreach Section 74 Office
      Improvement Notice                                            pp4C, York ATE                    01904 657051       section.74@openreach.co.uk        01904 671950
                                                              The Stonebow York YO1 7NT




Version 2.0 19 October 2011
                                                                               NRSWA Contacts
                                                                    Undertaker: OPENREACH
                                                               NRSWA , Finedon ATE
    Performance Summary        MARTIN COOK                         Ivy Lane, Finedon                  01933 681972    martin.j.cook@openreach.co.uk                  07802 765526
                                                              Northamptonshire, NN9 5NE
                                                               NRSWA , Finedon ATE
   Coring/Materials Testing
                               MARTIN COOK                         Ivy Lane, Finedon                  01933 681972    martin.j.cook@openreach.co.uk                  07802 765526
           Results                                            Northamptonshire, NN9 5NE
                              Enquiries, Cleaning,
                                                     BT Payphone Customer Service, PO Box 1105,       0800 661 610
      Payphone / Kiosks         graffiti and fly
                                                       Freepost LV7117     Liverpool L73 4BT            option 2
                                                                                                                     customer.serv.payphones@bt.com   0161 9621397
                                    posted
                                                       Incoming Notices, PP 3WW58 , Telecom
        Utility Notices                               House, Trinity St, Hanley, Stoke on Trent ST1   0800 800 865       nnhc@openreach.co.uk         01782 204846
                                                                           5ND
                                                              General Liability Claims Dept.
    Public Liability Claims                                     pp EH3A Telephone House,              0800 671130                                     0114 2752073
                                                             Charter Square, Sheffield S1 1BA

     Customer Complaints                             www.openreach.co.uk/orpg/home/loadReason.do      0800 800150      complaints@openreach.co.uk

   General BT system faults                                                                           0800 800151




Version 2.0 19 October 2011

				
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