Docstoc

People Issues In ERP Implementation

Document Sample
People Issues In ERP Implementation Powered By Docstoc
					People Issues In ERP
  Implementation


 Prof. Purnima Agarwal.
    Need for ERP Implementation
• Business agility in dynamic surroundings.
• Promotion of process of de-bureaucratization.

•   Demand for information needs.


• Technical and calculated control.
• Digitized social relations.
• Construction of new social reality.


•   Formalisation and standardisation.
•   Hierarchisation and specialisation.
  Concern of ERP implementation: Making Things Different
           naturally invokes resistance and skepticism because of need
                           for homeostasis.
   • Reluctance as it minimizes legacy of management

   • Preconceived ideas, frame of reference needs, interest,
      attitudes, assumptions of employees.

   • Implementation of change is a process – adoption and
      acceptance necessary for its success.

 People issues important for successful implementation of change.
        Model For Adoption And Acceptance Of Change
                 Intentions For Adoption Of Change
                    Attitudes for ERP Adoption

Organizational             Employee                External Pressure
Readiness                  Readiness               / Support
                              Perceived
  Communication
                              Strategic Value
  Leadership
                              Perceived Usefulness
  HR issues                   Perceived Ease Of Use.
  Conflict Management          - Techno Stress
                               - Training
                               - Rules and Responsibilities
                              Involvement
                               - Commitment
                               - Performance Standards
Communication as an enabler for change

 Early and continuous communication  enthusiasm.
 Involvement of leaders / Top Management in
  communication      Understanding
                        Belief in integrity
 Frequency and clarity of messages    Co-ordination
                                              Sharing
 Medium of communication.
 Conflict transformation   synergy and transparency
The characteristics of accepting
change within an organization

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:14
posted:7/24/2012
language:
pages:6