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Thomas Raines is a civerse operations manager with more than 10 years of experience directing daily business operations, performing inventory control, generating new business leads, and developing training initiatives for all employees.
THOMAS H. RAINES JR. Baltimore, Maryland 21225 (443) 618-4148 email@example.com MANAGEMENT: OPERATIONS / BRANCH Diverse operations manager with more than 10 years of experience directing daily business operations, performing inventory control, generating new business leads, and developing training initiatives for all employees. Talented general and district manager with proven success increasing annual revenue and exceeding company goals. Operational Management Distribution Project Management / Development Logistics Business Development Contract Negotiations / Renewals Training Development / Implementation Inventory Control New Business Generation Strategic Planning Problem Solving Scheduling Reporting Sales Presentations Account Management Client Retention Communications Profit and Loss Customer Service Marketing Driver Relations Cold Calling Budgeting PROFESSIONAL EXPERIENCE AFR FURNITURE RENTALS, INC., Jessup, Maryland 2009-2012 National furniture rental company that provides to 3rd party corporate housing companies, home staging, tradeshows / special events and business offices. Employs approximately 500 individuals. Inventory Control Manager / Assistant Operations Manager Administered inventory management by performing order scans and cycle counts, validating furniture returns, and resolving order errors. Managed shipping operations and coordinated distribution of products with company drivers. Directed product transfers between warehouse locations and performed research on delivery products. Collaborated with customer service to address lease changes. Key Contributions: Streamlined inventory process and increased efficiency by restructuring office warehouse layout and developing new order pulling system. Achieved 55% decrease in billing errors by collaborating with customer service department to address order errors and implement appropriate resolutions. LINENS OF THE WEEK, Baltimore, Maryland 2008-2009 Rental company that provides linens, floor mats, and additional supplies to restaurant and hospitality industry. Consists of approximately 800 employees. District Manager Managed route operations by ensuring proper distribution of products to meet customer needs and implemented resolution during instance of product shortage. Performed customer site visits to address customer expectations, negotiate contract renewals, and collect payments. Assisted with product delivery as needed. continued ... Resume THOMAS H. RAINES JR. Page 2 firstname.lastname@example.org AARON RENTS, INC., Baltimore, Maryland 1999-2008 Leading rental company that provided furniture, electronics, appliances, and computers to individuals, 3rd party providers, and business offices. Employs more than 9,500 individuals. Special Projects Manager (2007-2008) Supported regional manager during large project initiatives by guaranteeing correct drawings, accurate product orders, and prompt installation. Performed inventory audits during regional store visits and provided assistance to store managers in relations to business development. General Manager (2005-2007) Managed operations for company store with more than $2.5 million annual revenue. Developed and implemented training initiatives for all employees. Forged strong partnerships with key customers and contributed to industry marketing events. Generated monthly reports, including profit and loss statements and ensured prompt distribution to senior management. Key Contributions: Generated more than $500,000 in annual revenue growth and stabilized bad debt to under 2%, exceeding company goals. Developed into regional leader in personnel and inventory costs. Implemented employee training initiatives that resulted in promotion of 2 Assistant Managers to General Manager positions. Assistant Manager (2004-2005) Maintained daily operations for retail store with annual revenue of more than $1.8 million and directed staff of 7 employees. Managed inventory levels through product ordering and distribution. Facilitated balancing of bank deposits and delinquent account collections. Commercial Account / Account Representative (1999-2004) Administered selling operations by producing new business leads through industry networking and cold calling and establishing sales presentations. Maintained inventory levels and monitored shipping process by tracking orders and scheduling deliveries. Organized product installation and initiated customer follow-ups to assess satisfaction. Key Contributions: Achieved 175% and 200% increase in new office rental revenue for 2 respective years. Accomplished winner’s circle honors by achieving 6th highest percentage over goal in the company. EDUCATION Bachelor of Science in Business Administration / Marketing Bloomsburg University of Pennsylvania, Bloomsburg, Pennsylvania Resume
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