; General Manager Branch Operations in Baltimore MD Resume Thomas Raines
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General Manager Branch Operations in Baltimore MD Resume Thomas Raines

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Thomas Raines is a civerse operations manager with more than 10 years of experience directing daily business operations, performing inventory control, generating new business leads, and developing training initiatives for all employees.

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									                                  THOMAS H. RAINES JR.
                                     Baltimore, Maryland 21225
                              (443) 618-4148 rock99@closecall.com


                                        MANAGEMENT:
                                   OPERATIONS / BRANCH

Diverse operations manager with more than 10 years of experience directing daily business
operations, performing inventory control, generating new business leads, and developing training
initiatives for all employees. Talented general and district manager with proven success increasing
annual revenue and exceeding company goals.



      Operational Management Distribution Project Management / Development Logistics
Business Development Contract Negotiations / Renewals Training Development / Implementation
 Inventory Control New Business Generation Strategic Planning Problem Solving Scheduling
   Reporting Sales Presentations Account Management Client Retention Communications
    Profit and Loss Customer Service Marketing Driver Relations Cold Calling Budgeting



                                  PROFESSIONAL EXPERIENCE

AFR FURNITURE RENTALS, INC., Jessup, Maryland 2009-2012
National furniture rental company that provides to 3rd party corporate housing companies, home
staging, tradeshows / special events and business offices. Employs approximately 500 individuals.

Inventory Control Manager / Assistant Operations Manager
Administered inventory management by performing order scans and cycle counts, validating
furniture returns, and resolving order errors. Managed shipping operations and coordinated
distribution of products with company drivers. Directed product transfers between warehouse
locations and performed research on delivery products. Collaborated with customer service to
address lease changes.

Key Contributions:
      Streamlined inventory process and increased efficiency by restructuring office warehouse
      layout and developing new order pulling system.
      Achieved 55% decrease in billing errors by collaborating with customer service department
      to address order errors and implement appropriate resolutions.


LINENS OF THE WEEK, Baltimore, Maryland 2008-2009
Rental company that provides linens, floor mats, and additional supplies to restaurant and hospitality
industry. Consists of approximately 800 employees.

District Manager
Managed route operations by ensuring proper distribution of products to meet customer needs and
implemented resolution during instance of product shortage. Performed customer site visits to
address customer expectations, negotiate contract renewals, and collect payments. Assisted with
product delivery as needed.

                                                                                         continued ...


                                              Resume
                   THOMAS H. RAINES JR. Page 2 rock99@closecall.com



AARON RENTS, INC., Baltimore, Maryland 1999-2008
Leading rental company that provided furniture, electronics, appliances, and computers to
individuals, 3rd party providers, and business offices. Employs more than 9,500 individuals.

Special Projects Manager (2007-2008)
Supported regional manager during large project initiatives by guaranteeing correct drawings,
accurate product orders, and prompt installation. Performed inventory audits during regional store
visits and provided assistance to store managers in relations to business development.

General Manager (2005-2007)
Managed operations for company store with more than $2.5 million annual revenue. Developed and
implemented training initiatives for all employees. Forged strong partnerships with key customers
and contributed to industry marketing events. Generated monthly reports, including profit and loss
statements and ensured prompt distribution to senior management.

Key Contributions:
      Generated more than $500,000 in annual revenue growth and stabilized bad debt to under
      2%, exceeding company goals.
      Developed into regional leader in personnel and inventory costs.
      Implemented employee training initiatives that resulted in promotion of 2 Assistant Managers
      to General Manager positions.

Assistant Manager (2004-2005)
Maintained daily operations for retail store with annual revenue of more than $1.8 million and
directed staff of 7 employees. Managed inventory levels through product ordering and distribution.
Facilitated balancing of bank deposits and delinquent account collections.

Commercial Account / Account Representative (1999-2004)
Administered selling operations by producing new business leads through industry networking and
cold calling and establishing sales presentations. Maintained inventory levels and monitored
shipping process by tracking orders and scheduling deliveries. Organized product installation and
initiated customer follow-ups to assess satisfaction.

Key Contributions:
      Achieved 175% and 200% increase in new office rental revenue for 2 respective years.
      Accomplished winner’s circle honors by achieving 6th highest percentage over goal in the
      company.



                                          EDUCATION

                 Bachelor of Science in Business Administration / Marketing
                Bloomsburg University of Pennsylvania, Bloomsburg, Pennsylvania




                                            Resume

								
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