Aramark Emergency Plan by elmasreen999


									                                                           Issued: 04/15/10
                                 Emergency Response Plan
                                                           Revised: 04/15/10

                                    Table of Contents

  Page                                            TITLE

     2           PURPOSE

     2           Scope

     2           Responsibilities

     3          DEFINITIONS

     3          PROCEDURES

     10          FORMS
                 SM 01-07_01 Emergency Numbers
                 SM 01-07_02 Bomb Threat Report

Safety Manual, Volume 1, Tab 7
                                          Emergency Action Plans

1.      PURPOSE
        The intent of this program is to prevent loss of lives or serious injuries during emergencies
        that occur in facilities where ARAMARK employees work.

        OSHA requires all employers to develop written emergency response plans and fire
        prevention plans. All ARAMARK components implement and maintain a copy of the
        written program and all required documentation.


        Incident Commander

        The Incident Commander is responsible for implementation of emergency procedures.

           On a client’s site or in a leased building, the client or the building owner usually
            provides the emergency plan. ARAMARK may provide technical assistance and
            support to our clients, as necessary, to fulfill this requirement. It is important that all
            potential emergencies as listed herein are covered by the component’s written plan.

           The Incident Commander is responsible for ensuring that duties for all response
            actions have been assigned to emergency response team volunteers and that all
            members of the team are properly trained to handle their duties.

           The Incident Commander is responsible for decisions that affect life safety, and must
            also coordinate actions with the client and community emergency responders.

           The Incident Commander must maintain a current list of employees by area of the
            building, or devise an appropriate method that will enable response team members to
            accurately determine whether any personnel are unaccounted for.

           The Incident Commander is responsible for the decision on whether or not to evacuate
            the building when an emergency situation such as a fire or smoke or a bomb threat
            has been reported.

           The Incident Commander is also responsible for scheduling at least one fire drill per

        Component Managers

         Component managers are responsible for:

           Posting emergency numbers;

           Ensuring that all employees are trained and proficient in emergency procedures; and

           Promptly correcting any observed or reported condition that could adversely affect life
            safety in an emergency.

 Safety Manual, Volume 1, Tab 7
                                          Emergency Action Plans


           Employees are responsible for complying with each provision of this program and for
            informing the Component Manager immediately if any deficiencies or non-compliance
            issues are discovered or any conditions that could adversely affect life safety in an

           Failure to follow these instructions could result in disciplinary action, in accordance
            with ARAMARK policies and procedures.

                                         Accumulations of paper, cardboard, wood, packing
         Combustible materials
                                         materials, cloths or rags, etc.

         Flammable liquid                A liquid that has a flash point below 100 degrees Fahrenheit.

         Ignition source                 Open flame, lighted matches or smoking materials, and
                                         equipment that could produce an electric arc or flash or
                                         friction spark, such as heaters, electric panels or switches,
                                         motor control centers, boilers, etc.

           Client:

                o     ARAMARK obtains information about the client’s emergency action plan and
                      emergency procedures.

                o     ARAMARK employees cooperate fully with all fire drills scheduled by the client.

           Others:

                o     Contractors are advised of emergency procedures if they work without
                      supervision by an ARAMARK employee.

                o     Visitors should be accompanied by an ARAMARK employee while on site. The
                      ARAMARK employee who is escorting a visitor is responsible for his/her safe
                      evacuation in case of an emergency while he/she is on site.

 Safety Manual, Volume 1, Tab 7
                                        Emergency Action Plans

        Evacuation Announcement:

           If the decision is made to evacuate, a clear announcement accompanies the alarms.

           The message is repeated at least three times. A prerecorded message may be used
            that is repeated continuously.

        Evacuation Wardens:

           Evacuation wardens and extinguisher operators are designated and trained. Each
            member is assigned to search a section of his/her floor and to ensure that no persons
            remain in the building during either a fire drill or an evacuation prompted by an
            emergency situation.

           A list of evacuation wardens and extinguisher operators will be kept up to date by the
            Incident Commander.

        Extinguisher Operators: (if applicable)

           Extinguisher operators are trained and must practice fire extinguisher operation on an
            annual basis.

           If there is a fire in the extinguisher operator's area of the building, he/she is
            responsible for locating the nearest fire extinguisher and emptying its contents on the
            fire, provided that it is a small fire and there is no risk to his/her life or safety.

           The second duty of an extinguisher operator is to account for personnel from his/her
            assigned area of the building in the assembly area of the parking lot.

           Lists of personnel by area of the building is kept up to date by the Incident
            Commander, or an alternate, equally effective system of accounting for personnel is

        Post-Incident Critique:

           After every fire drill and after each emergency response involving activation of the
            Incident Command System, the Incident Commander conducts a post-incident critique
            with team members to evaluate the response, critique the timeliness and effectiveness
            of the procedures used, and record any suggested improvements for implementation.

        Importance of Quick Action:

           Timing is critical during a fire. To ensure safety, ALL EMPLOYEES must know how to
            prevent and respond to any fire emergency.

 Safety Manual, Volume 1, Tab 7
                                           Emergency Action Plans

        Fire Emergency Procedure:

        If you see a fire or smoke, or if you smell smoke, complete the following steps:

        1.   Pull the fire pull station to activate alarms and begin the building evacuation

        2. If you are not in immediate danger, call       911* to report the fire. Provide the operator
           with the following information:

                    Building or area name;

                    Approximate location of the fire;

                    Size and type of fire;

                    Your name.

                                  * If you are in a telephone system such as a
                                  Centrex or PBX, you must dial 9-911.

        3. If you are formally trained in fire fighting techniques and are not in immediate danger,
           you may attempt to fight the fire. Do not place yourself or others in
           unnecessary danger.

        4.   Exit the building by following posted evacuation routes. Do not use elevators
             during an emergency.

        Large Fires
            In case of a large fire, only professional firefighters are allowed to initiate fire
             suppression and control measures.

        Re-Entering Building
            During actual emergencies, building occupants will receive permission from the
             Incident Commander (senior management official on site), or the Fire Department (if
             applicable) before re-entering the building.

 Safety Manual, Volume 1, Tab 7
        Bomb Threat Procedures:

           Keep the caller on the line as long as possible. Ask the individual to repeat the
            message and try to record every word he/she says.

                o   Ask the questions

                            What does the bomb look like?

                            When will it go off?

                            Where is it right now?

                            What kind of bomb is it?

                            What will cause it to explode?

                            Did you place the bomb? Why?

           If you have time, fill out a Bomb Threat Report.

           Inform the caller that the building is occupied and that the bomb could kill or seriously
            injure many innocent people.

           Pay attention to background noises, such as:

                o   Motors running

                o   Music playing

                o   Noises that provide clues to the caller's location.

                o   Listen closely to the caller's voice (male, female) and voice quality (loud, soft),
                    manner (calm, angry), accents or speech impediments.

           Report this information immediately to Security or the Incident Commander, as
            indicated on the posted list of emergency numbers.

        Incident Command System:

           Security notifies police and activates the Incident Command System. The Incident
            Commander decides whether or not to evacuate the building or specified floors.

Safety Manual, Volume 1, Tab 7                          6
    Searching for a Bomb:

       Report any unusual or suspicious objects.

       DO NOT TOUCH!
        o   Unusually bulky or heavy letters

        o   Parcels or envelopes with chemical or oil stains

        o   Packages or envelopes with no return address

        o   Foreign postmarks

        o   Odd parcels or out-of-place briefcases, lunch boxes, etc.

    Tornado Response Procedures:

           In the event a tornado approaches your facility, the tornado warning signal will be

           Remain inside and stay away from doors and windows.

           Do not open doors (or car windows) because winds entering the building (or your car)
            can be extremely dangerous and can cause extensive damage.

           Retreat to your designated shelter area (stairwells or other areas designated for
            refuge in case of a tornado):

                ▪   This area should be next to a bearing wall, preferably in the corner of the
                    building that is toward the tornado.

                ▪   If you are somewhere else, shelter areas may include the basement of a
                    building, an inner hallway on the lower floor, or a similar location which is away
                    from windows.

                ▪   A large room with wide, free span roof shall not be used for shelter.

           Listen to the radio for the latest tornado advisory information.


     Advance Preparation: Reduce the risks of injury or damage in work areas of buildings
        in areas that are susceptible to occasional earthquakes by the following actions:

                o   Securing bookcases and racks more than 5 ft high.

                o   Removing heavy items from high shelves.

                o   Not hanging heavy items (e.g., potted plants) from light fixtures or suspended

Safety Manual, Volume 1, Tab 7                      7
                o   Storing chemicals in cabinets that have mechanical latches (magnetic types
                    are not effective) and on shelves reinforced with "earthquake" strips, lips, rods,
                    or wires.

                o   Not storing incompatible materials together that could mix if the containers

                o   Keeping passageways clear of anything that could overturn or collapse and
                    block the area during a temblor.

        During an Earthquake: Remain calm. Think through the consequences of any action
        you take. Try to calm and reassure others.

           When indoors, watch for falling plaster, bricks, light fixtures, and other objects. Pay
            particular attention to bookcases and filing cabinets.

           Stay away from windows. If in danger, get under a table or desk in a corner away from
            the windows, or stand in a strong doorway. Encourage others to follow your example.
            Usually it is best not to run outside.

           In a high-rise office building, get under a desk. Do not dash for exits--stairways may
            be broken and jammed with people, and elevators may fail.

           In a crowded area, do not rush for a doorway--many others have the same idea. If you
            must leave the building, choose your exit as carefully as possible.

           When outside, avoid high buildings, walls, power poles, and other objects that could
            fall. Do not run through streets. If possible, move to an open area away from all
            hazards. If in an automobile, stop in the safest place available, preferably an open
            area away from overpasses.

        After an Earthquake:

         Check your fellow workers for injuries. Do not attempt to move seriously injured
            persons unless they are in immediate danger of further injury.

           Check for fires or fire hazards, particularly in chemical storage areas.

           Check utility lines and equipment for damage.

           If there are gas leaks, shut off the main gas valve.

           Shut off electrical power to damaged equipment.

           Do not use matches, lighters, or open-flame appliances until you are sure no gas
            leaks exist.

           Do not operate electrical switches or appliances if gas leaks are suspected; these
            items may create sparks that could ignite gas from broken lines.

           Do not touch downed power lines or objects that are touching the downed wires.

Safety Manual, Volume 1, Tab 7                      8
           Clean up spilled chemicals and other potentially harmful materials as soon as

           Check to see that sewer lines are intact before flushing toilets.

           If power is off, check your freezer and refrigerator for chemicals and other heat-
            sensitive materials.

           Do not use the telephone unless you have an emergency.

           The telephone system, even after a minor earthquake, becomes so overloaded with
            calls that people with emergencies have difficulty placing calls.

           Wait at least one-half hour before calling home, etc.

           Follow instructions that may be given over the emergency PA system. If you are told
            to evacuate the building, go to the designated assembly point for your area unless
            directed otherwise.

           Managers shall take a count of their personnel to determine if any are missing.


        Orientation & Annual Training

        a. All employees will be trained concerning emergency action procedures during
           orientation training. Annual refresher training shall be conducted.

        b. Additional training will be provided whenever procedures change.

        c. Training will be conducted by a person designated by the Manager using lecture,
           discussion, videotape or computer-based training or any combination thereof.

        Training Topics

        The training will cover the following topics:

           Explanation of the OSHA regulation;

           ARAMARK’s policy and program;

           The parts of the emergency action and fire prevention plans that the employee must
            know to protect himself/herself in the event of an emergency;

           Fire hazards of the materials and processes to which they are exposed;

           Fire protection systems and use of portable fire extinguishers.

           All training documentation must include, date, instructor, topics covered and names of

Safety Manual, Volume 1, Tab 7                      9
                                         Emergency Action Plans

            A sufficient number of persons must be designated and trained to assist in the
             safe and orderly emergency evacuation of employees, operation of fire
             extinguishers, and other emergency response procedures for which ARAMARK
             is responsible.

        The Component Manager maintains familiarity with the OSHA requirements.

         Group and individual records of training are maintained. Orientation training records
          are maintained permanently in personnel files. Other records are maintained for two

         Training documentation includes: date, instructor, topics covered and names of

         Records of emergency evacuation wardens and response team assignments are
          updated annually.

         Post Emergency Numbers permanently and conspicuously on the safety bulletin board.

         This written program and the effectiveness of implementation will be reviewed annually
          by the component’s senior manager who records and documents any changes made.

         The program is reviewed, whenever the employee's responsibilities or designated
          actions under the plan change.

            This written program is kept at the workplace and made available for employee review.

4.      FORMS
        The following forms can be downloaded from the FORMS page on, the
        Safety & Loss Prevention web site, Safety Manual, and are included as attachments to
        this program.

            Form No.              Name                       Description

            SM 01-07_01           Emergency Numbers          Poster to be completed and

            SM 01-07_02           Bomb Threat Report         Form to document bomb threat

 Safety Manual, Volume 1, Tab 7                     10
                   EMERGENCY NUMBERS

FIRE ________________________

POLICE ______________________

AMBULANCE __________________

In case of Accident
Notify your Manager IMMEDIATELY
ARAMARK has selected the following physicians/clinic to furnish medical attention to injured

Name                                                Telephone


Safety Manual, Volume 1, Tab 7                 11                            SM 01-07_01
                                      BOMB THREAT REPORT

            Remain calm & courteous. Listen carefully. Call Security/Police afterward.

Who Received the Call?

Date & Time of Call:                                                                            a.m. or p.m.

Caller Characteristics:
                                    o Male      o Female                  o Adult     o Child
What did caller say? (As close to exact words as possible)

Where is the bomb?                                      What does the bomb look like?

When will the bomb go off?                              What kind of bomb is it?

Why did you place the bomb?

Describe Voice:           o Loud      o Soft o High o Low o Raspy              o Intoxicated
                          o Disguised o Distorted o Other: _____________________
Describe Speech:          o Fast    o Slow      o Clear    o Nasal    o Stutter     o Lisp
                          o Slurred     o Unintelligible    o Other: __________________
Accent:                   o Local     o Foreign o Best guess: ____________________
Language:                 o Foul    o Good grammar          o Poor grammar        o Clever
Manner:                   o Calm      o Angry    o Rational     o Irrational    o Deliberate
                          o Emotional      o Righteous      o Laughing     o Other: _______
Background:               o Airplanes     o Buses     o Cars     o Machinery       o Music
                          o Party     o Radio    o TV      o Trains   o Other voices
Other Comments:

Safety Manual, Volume 1, Tab 7                       12                                 SM 01-07_02
                                  Emergency Action Plans

                                  Additional Notes

 Safety Manual, Volume 1, Tab 7                  13        SM 01-07_02

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