Pre paid SATELLITE

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					Pre-paid - SATELLITE
         Services booklet
Welcome to Indigo Telecom
At last someone’s answered the call.

Indigo Telecom (“Indigo”) is the only mobile carrier in Australia
solely dedicated to providing mobile voice, data, and IP
communications connectivity across 100% of Australia’s
landmass and out to sea.

Our integrated multi-billion dollar ‘hybrid’ mobile tele-
communications network is powered by two of the world’s
leading telecommunications operators, so no matter where
you choose to live, work or travel in Australia – Indigo’s got you
covered….. wherever you go™.


Contents
  Our Strengths......................................................................................................... 3
  Setting up your Pre-paid satellite service ............................................ 3
  Contacting us ......................................................................................................... 3
  Voice mail.................................................................................................................. 5
  How to recharge your phone ........................................................................ 5
  How to make a call.............................................................................................. 5
  How people can call you .................................................................................. 5
  Pre-paid service rates....................................................................................... 6
  Satellite international calling bands ........................................................ 9
  Service coverage area ................................................................................... 10
  Summary of SFOA ............................................................................................ 12
  Quality ..................................................................................................................... 14




Indigo Benefits
Our network’s consistently high performance, industry-leading
solutions and breadth and depth of coverage, makes us the
telecommunications provider of choice for those living, working
and travelling, in regional and remote areas. In fact – our network
provides uninterrupted mobile access to approximately 70% of
the earth’s surface comprising more than 140 countries across
Africa, Asia, Australia, Europe and the Middle East.
    Our Strengths
      •	 We can deliver integrated telecommunication services
           anywhere within Australia and across approximately 70% of
           the earth’s surface for the same call rates (i.e. no additional
           roaming charges apply when outside Australia whilst in
           satellite mode);
      •	   Our ‘hybrid’ network is powered by industry leading
           technologies and network infrastructure that provides
           coverage of 100% of Australia’s landmass and out to sea;
      •	   Our customers have access to both fixed and mobile
           networks;
      •	   We have wholesale access to the network infrastructure
           that underpins the majority of Australia’s domestic and
           international data and telephony traffic;
      •	   We operate a world class Customer Care Operations Centre
           in Australia, staffed by Australians for Australians;
      •	   We are passionate about leading through innovation; and
      •	   We are committed to on-going substantial investment, of
           both capital and resources, to ensure that our customers
           have dependable access to Australia’s most robust and
           ubiquitous telecommunications network.

           Imagine….. A world of possibilities™.


    Setting up your Pre-paid
    satellite service
    To activate your Indigo Telecom Pre-paid service please call
    1800 848 729, and speak to one of our friendly Customer
    Care Specialists, or alternatively visit our website at www.
    indigotelecom.com.au to make use of our self-service option.
    Please ensure that you have the service details and SIM card
    number available together with your identification documentation
    for verification purposes. Once the service has been activated
    you will need to insert the SIM card and fully charge your battery
    in accordance with the instructions in the Quick Start Guide and
    you’re good to go. To make calls, you will need to ensure that you
    have sufficient recharge (credit) available on your account.
    PLEASE NOTE: That your Pre-paid SIM card is pre-loaded with 10 units of credit




    Contacting us


       Sales:                      1300 848 729 (8:00am to 5:00pm AEST)
       Customer Care:              1800 848 729 (24 hrs, 7 days a week)
       Activation:                 1800 848 729 (24 hrs, 7 days a week)
       Recharge:                   1800 848 729 (24 hrs, 7 days a week)

       Email:                      customercare@indigotelecom.com.au
3      Website:                    www.indigotelecom.com.au
    Voice mail
    Dial 123 from your handset and follow the prompts to set up
    voice mail. Please note that call charges apply (refer to the Pre-
    paid service rates for full details).


    How to recharge your phone
    You can purchase Pre-paid Satellite recharge (credit) in store at an
    approved Indigo Telecom Dealer, Agent or Reseller. Alternatively,
    you can purchase recharge (credit) online at www.indigotelecom.
    com.au or by calling our Customer Care Operations team on
    1800 848 729. Once you have purchased your Pre-paid Satellite
    recharge as a scratch-card, paper voucher or electronic PIN, you
    will need to undertake one of the following actions to load the
    recharge (credit) onto your account:

    1.	 Call 150 and follow the voice prompts to enter scratch card,
        voucher or electronic PIN details; or
    2.	 Send an SMS to 150 (txt the 14-digit scratch card, voucher or
        electronic PIN code, starting and ending with a #).

    Your account will now be recharged (credited) with the
    corresponding number of Units for the dollar value of the
    recharge payment.


    How to make a call
    When you purchase an Indigo Telecom Pre-paid Satellite service
    you are allocated an international satellite mobile number in a
    number range starting with 88216 XXXX XXXX. To make an
    outbound call from your Indigo Telecom Pre-paid satellite service
    to a standard Australian mobile number you simply dial the
    number you wish to call as per normal (e.g. 0419 XXX XXX).

    If you are making an outbound call to a standard landline number
    you just need to ensure you include the appropriate area code
    e.g. (07) for Queensland, (02) for New South Wales, etc.

    For calls to an International Direct Dial number simply press the
    + symbol on the keypad of your mobile phone until the + symbol
    appears on the screen, followed by the International Direct Dial
    number of the number you wish to call.

    Different call rates apply to different call scenarios. Please refer
    to the Indigo Telecom Pre-paid service rates for full details.


    How people can call you
    In order for someone to call your Indigo Telecom Pre-paid Satellite
    service they simply place the call to you just like any other
    International Direct Dial call. For example, from an Australian
    landline they simply dial the 0011 prefix followed by your service
5
number 88216 XXXX XXXX, and from an Australian mobile phone
they press the + symbol on the mobile phone’s keypad until the +
symbol appears on the screen, followed by your service number
88216 XXXX XXXX.
PLEASE NOTE: That calls made from a landline or mobile phone to an International Direct Dial satellite
number will attract higher call rates than to other International Direct Dial numbers. Indigo Telecom
recommends that callers be advised to investigate the charges that will be imposed by their network
service provider before placing a call to an International Direct Dial satellite number.




Pre-paid service rates
  Pre-paid SIM Cards
  Satellite Only Pre-paid SIM Pack (1 year validity)                                 $99.00
  Pre-paid Refills
  Scratch Card (20 Units)                                                            $30.00
  Scratch Card (50 Units)                                                            $75.00
  Scratch Card (80 Units)                                                            $120.00
  Scratch Card (160 Units)                                                           $240.00



  Voice and Data/Fax Calls                                                     Units per min
  Calls From Indigo Telecom to Indigo Telecom (satellite mode)                      0.99 Units
  Pre-paid Band 1 (includes calls to Australian Fixed and Mobile Services)          1.49 Units
  Pre-paid Band 2 (refer to Satellite Band ratings in this booklet)                 4.99 Units
  Pre-paid Catch All                                                                8.00 Units
  SMS (per 160 character message)                                                   0.49 Units
  GmPRS Activation Fee (one off charge)                                             20 Units
  GmPRS Usage (charged based on per 10 Kilobytes data block)                      5 Units / MB
  Public Static IP (one off charge for one year in advance)                         300 Units
  Annual Renewal Fee                                                                39 Units



Top Up Validity
  Scratch Card Credit                                                         Credit Validity
  20 Units                                                                           30 days
  50 Units                                                                          3 months
  80 Units                                                                          5 months
  160 Units                                                                        12 months


Important Information:
Indigo Telecom Pre-paid plans are available to new or existing customers who apply
to connect to the Indigo Telecom service and who are accepted by Indigo Telecom. 1)
All call rates and other charges quoted are inclusive of GST unless otherwise stated.
2) An Australian A and C-tick compliant Thuraya mobile satellite system satellite
handset is required for Satellite connectivity. 3) Activation of non-Indigo Telecom
approved handsets is $165 and is subject to compliance with point 2 of this section. 4)
The Indigo Telecom Satellite service powered by the Thuraya mobile satellite system
is not guaranteed in any location even while in Satellite coverage area. 5) Satellite
calls require that a clear line of sight be established to a Thuraya mobile Satellite.
Obstructions such as buildings, heavy overhead objects or line of sight vegetation,
or other immovable objects impeding clear line of sight may restrict or impede the
signal. 6) Emergency dialling cannot operate over Satellite without the relevant SIM
card in the satellite mobile phone. 7) Sending and receiving SMS is not guaranteed
between other satellite, domestic and international carriers. 8) The Indigo Telecom –
Thuraya mobile satellite service does not support MMS, 1900 services, Premium SMS,
Restricted Access services, Push to Talk, Mobile Internet Browsing, Video Calling, 3G or
dual band services. 9) Indigo Telecom reserves the right to change prices including call
rates and other charges at any time. 10) SMS messages are charged at 160 characters
sent. Charges apply per message sent per recipient regardless of successful delivery
or not. Indigo Telecom accepts no liability for any loss or damages as a result of a
                                                                                                         6
delay in receiving a message, a message not being secure or not being received by
the intended recipient. 11) Credit validity is calculated from the date of top up. 12)
You will have a 2 month grace period, after your credit has expired, to recharge before
your service is suspended. During this grace period you will be able to receive calls but
not make any outgoing calls unless you recharge. After the 2 month grace period has
passed, your service will be suspended, at which time you will not be able to make or
receive calls. To have your service re-instated you will need to recharge your service
with 25 units (for re-instatement) as well as and any call credits you require (your
account will then assume the validity period of your recharge amount). If you do not
recharge your service within 6 months of your credit expiry date, your account will be
deactivated. 13) We may cancel your Pre-paid service at any time by giving you at
least 30 days’ notice. We may also cancel the Pre-paid service at any time if: there is
an emergency, we reasonably suspect fraud by you or another person, you breach a
material term of our SFOA and cannot remedy the breach, or do not remedy the breach
within 30 days of receiving notice from us, we are required to do so to comply with an
order, instruction, request or notice of a regulator or emergency services organisation,
other competent authority or under law, if you die, or we are otherwise entitled to
do so under the Terms of our SFOA for this Pre-paid service. 14) We may suspend
the service at any time without liability if: there is an emergency, to allow Thuraya
Telecommunications Company to repair, maintain or service any part of the Thuraya
mobile satellite system (MSS), we reasonably suspect fraud by you or another person,
we believe there has been an unusually high use of the service, we reasonably suspect
that you are in breach of a material term of our SFOA for this Pre-paid service and you
either cannot remedy the breach or do not remedy the breach within 30 days after we
give you notice to do so, we are required to do so to comply with an order, instruction,
request or notice from a regulator, emergency services organisation, other competent
authority or under law, there are problems connecting to Thuraya’s Mobile Satellite
System (MSS), you become insolvent and we reasonably believe we are unlikely to
receive payment for amounts due or, you become deceased. 15) For coverage details
please see www.indigotelecom.com.au.




                    100%
                       MOBILE
                       COVERAGE

   *100% Coverage of Australia’s landmass and out to sea Satellite service is not
   guaranteed in any location even while in coverage area. Satellite calls require clear
   line of sight to a Thuraya satellite. Obstructions such as buildings, heavy overhead
   objects or line of sight vegetation, or other immovable objects restricting clear line
   of sight may restrict or impede the signal.
Account Validity
To activate your Pre-paid Satellite account you must make your
first call within 12 months of purchasing your Indigo Telecom Pre-
paid Satellite SIM card or SIM Pack. To maintain your account’s
validity you will have to recharge your credit within six months of
your last credit having expired.

Annual Account Renewal Fee
Every 12 months you will be required to pay 39 Units as an
account renewal fee. The annual account renewal fee will be
waived for heavy users with their account automatically renewed
(Heavy users are defined as end-users who use more than 1500
Units of satellite airtime per year).

Account Renewal Goodwill Period (90 Days)
You will have a 90 day goodwill period after the account expiry
date in which to pay your account renewal fee. You will not be
able to make outgoing calls until you have paid the 39 Units
for your account renewal fee. If you do not renew your account
during the account renewal goodwill period, your service will be
deactivated.

Permanent Deactivation
After the 6 month period your account is permanently
deactivated, however your number will be held in the system. You
can choose to reactivate your account at a later stage by paying
$99, (which includes 10 Units of recharge (credit).

Pre-paid GmPRS
You can use the Prepaid GmPRS service by paying the GmPRS
activation fee of 20 Units. To activate the Pre-paid GmPRS
service you must already be a subscriber to the standard voice
services. Pre-paid GmPRS services can be activated by calling
our Customer Care Operations team on 1800 848 729.

Public Static IP for Indigo Telecom GmPRS
Pre-paid Service Plans
You will be charged yearly in advance for static IP address
subscriptions. You will receive a reminder 1 month before the
expiry date of the IP address subscription. This is to ensure that
you have enough recharge (credit) on your account to pay for the
extension of SIM card validity. If there is not enough recharge on
your account you will be notified by SMS that the IP address has
been deactivated. At that point you will have 1 month to renew
the IP address before it is permanently cancelled.

Fax & Data Calls
If you would like to make or receive fax & data calls, you must
elect to have the particular service activated by calling our
Customer Care Operations team on 1800 848 729 (please note
that additional fees and charges may apply).


                                                                      8
    Satellite international calling bands
                                   Satellite Band 1
         Afghanistan            Dominican Rep.          Lesotho               Samoa US
            Alaska                 Ecuador               Liberia             San Marino
            Albania                 Egypt                 Libya             Saudi Arabia
            Algeria               El Salvador         Liechtenstein            Senegal
           Andorra             Equatorial Guinea        Lithuania            Seychelles
            Angola                  Eritrea           Luxembourg            Sierra Leone
            Anguilla               Estonia               Macau
            Antigua                Ethiopia            Macedonia              Singapore
           Argentina             Faroe Islands        Madagascar               Slovakia
           Armenia             Falkland Islands          Malawi                Slovenia
            Aruba                     Fiji              Malaysia               Somalia
           Australia                Finland             Maldives             South Africa
            Austria                 France                Mali                  Spain
          Azerbaijan            French Guyana             Malta               Sri Lanka
           Bahamas             French Polynesia        Marshal Is.        St. Kitts and Nevis
            Bahrain                 Gabon              Martinique              St. Lucia
                                                                             St. Pierre &
          Bangladesh               Gambia              Mauritania
                                                                              Miquelon
           Barbados                Georgia              Mauritius            St. Vincent
            Belarus                Germany              Mayotte                 Sudan
           Belgium                  Ghana                Mexico               Suriname
            Belize                 Gibraltar           Micronesia             Swaziland
             Benin                  Greece              Moldova                Sweden
           Bermuda                Greenland              Monaco              Switzerland
            Bhutan                 Grenada              Mongolia                Syria
            Bolivia              Guadeloupe             Morocco                Taiwan
    Bosnia and Herzegovina          Guam              Mozambique              Tajikistan
          Botswana                Guatemala             Myanmar               Tanzania
             Brazil                 Guinea              Namibia                Thailand
            Brunei              Guinea Bissau             Nepal                 Togo
           Bulgaria                Guyana             Netherlands               Tonga
         Burkina Faso                Haiti         Netherlands Antilles     Trinidad & To.
            Burundi                 Hawaii           New Caledonia             Tunisia
          Cambodia                Honduras            New Zealand               Turkey
          Cameroon                Hong Kong            Nicaragua            Turkmenistan
            Canada                 Hungary                Niger            Turks & Caicos
           Canary Is.               Iceland              Nigeria                 UAE
          Cape Verde                 India               Norway                Uganda
           Cayman                 Indonesia               Oman                   UK
    Central African Republic         Iran               Pakistan               Ukraine
             Chad                    Iraq                 Palau                Uruguay
             Chile                  Ireland             Palestine                USA
             China                   Italy              Panama               Uzbekistan
         Christmas Is.             Jamaica         Papua New Guinea            Vatican
           Colombia                 Japan               Paraguay              Venezuela
           Comoros                  Jordan                Peru                 Vietnam
           Congo B.              Kazakhstan            Philippines           Virgin Is. UK
          Costa Rica                Kenya                Poland             Virgin Is. USA
9
                               Satellite Band 1
  Cote d'Ivoire               Korea North    Portugal                      Yemen
    Croatia                   Korea South   Puerto Rico                  Yugoslavia
    Cyprus                      Kuwait        Qatar                    Zaire - Congo K.
   Czech Rep                  Kyrgyzstan     Reunion                       Zambia
   Denmark                       Laos        Romania                      Zanzibar
    Djibouti                    Latvia        Russia                     Zimbabwe
   Dominica                    Lebanon      Rwandese



                               Satellite Band 2
                   Cuba                                   Inmarsat B
               East Timor                                 Inmarsat M
                Globalstar                             Inmarsat mini M
               Inmarsat A



                              Satellite Catch All
                Ascension                                  Nauru Is.
                  Cook Is.                                   Niue
               Diego Garcia                            Samoa Western
           Inmarsat B-HSD                                 Sao Tome
            Inmarsat BGAN                                 Solomon Is.
         Inmarsat BGAN HSD                                St. Helena
          Inmarsat M4-HSD                                   Tuvalu
                  Iridium                                  Vanuatu
                  Kiribati                            Wallis and Futuna
               Montserrat                         All Other Destinations




Service coverage area




  Primary Coverage Area
  Extended Coverage Area                                                                  10
Summary of SFOA
Please read these terms carefully as they have important consequences for you.

1.    Summary Standard Form of Agreement
This document constitutes a Summary of our Standard Form of Agreement
(“Agreement”). The full terms and conditions are contained in the Agreement which is
available at www.indigotelecom.com.au or in hard copy upon request. The Agreement
is binding on you. Capitalised terms used in this summary that are not otherwise
defined in this summary are defined in the Agreement.

2.    What are the Services?
The Services relate to Indigo’s satellite and GSM telecommunications services which
are available to people who connect to the Indigo Network. The details of the Service
you have selected on your services application are set out in the Services Booklet,
which is available at www.indigotelecom.com.au or in hard copy upon request. The
Service may only be used with compatible products and services.
We will provide the Service to you with due care and skill. However we can not promise
that the Service is not free from faults or interruptions. You may not be able to use the
Service in some areas, or in some buildings, or at certain times. You may only use the
Services where the Indigo Network is present.

3.    What are the Charges?
The Charges are the rates and fees that you must pay for the use of the Service and
Roaming. The Charges are detailed in the Service Booklet. Generally, the Charges are
only payable once you have made use of the Services or are Roaming, however, you
are responsible for the usage of the Service and Roaming and the payment of all
Charges relating to these, regardless of whether or not you authorised such use. We
reserve the right to require that you pay a proportion of Charges in advance of being
invoiced for those Charges. We may change the Charges from time to time (depending
on whether you are a Pre-paid Customer, Casual Customer or Fixed-Term Customer).
The Agreement sets out when we can change the Charges (if at all) and how we will
notify you of such changes. In addition to the Charges, we may charge you a validation
payment, which is a relatively small sum in the vicinity of $2, to ensure that the bank
/ credit card details provided by you are correct. We will credit the validation payment
to you against the Charges in the first invoice rendered to you. If you are a Casual
Customer, we reserve the right to charge you a Reconnection Fee in circumstances
where the Service needs to be re-Activated other than as a result of our error or an
error in the Indigo Network.

4.    How will I be billed?
You will not receive an invoice if you are a Pre-paid Customer, but you can access the
records of your account by calling our Customer Care line on 1800 848 729. If you are a
Post-paid Customer, we will issue an invoice for the Charges relating to your Services
and your Roaming usage during each calendar month. The invoice can be sent to you
either via post or email. You are able to dispute an invoice and the procedure for doing
this is detailed in the Agreement. If you pay by credit card, Secure Collect, cheque or
B-Pay, then we may charge you a processing fee, but only where we are charged by
a third party for such a payment mechanism. You must pay to us the total Charges
for a month by the due date specified on the invoice. The methods to pay an invoice
are specified on that invoice. If you fail to pay an invoice within this time period then
we may charge you interest at a rate of 1% a month on the amount owing and/or an
Administrative Fee in order to compensate us for the loss we will suffer as a result of
the late payment. In addition to these things, we may also restrict, suspend or cancel
your Service. If we overcharge you for the provision of the Services, we will refund
those monies to you within 30 days of us being made aware of such overcharge.

5.    What is the duration of the Agreement?
The duration of the Agreement will depend on whether you are a Pre-paid Customer,
Casual Customer or a Fixed-Term Customer. If you are a Pre-paid Customer, you are
acquiring the Service on a Pre-paid credit basis and the Agreement continues until it is
cancelled. There is no minimum term. If you are a Casual Customer, you are acquiring
the Service on a month to month Post-paid basis and the term is also month-to-month
and terminates when the Service is cancelled. There is no minimum term. If you are
a Fixed Term Customer, the minimum term is as indicated on the Services Booklet
and/or Services Application or was disclosed to you when you provided the Services
Application. When the minimum term expires and you have not agreed to enter into
another fixed-term agreement for the Service, you will become a Casual Customer
for that Service.

6.    How can we vary the Agreement?
The extent to which we can vary the terms of the Agreement will depend on whether
you are a Pre-paid Customer, Casual Customer or a Fixed-Term Customer. If you are
a Pre-paid Customer, we may vary any of the terms of the Agreement, including (but
not limited to) the Charges or Services Booklet. However, if we reasonably believe any
variation would cause detriment to you, we will give you reasonable notice before the
proposed variation takes effect (other than in respect of changes required by law
or necessary for any technical, emergency or security reasons). If you are a Casual
Customer, we will only vary the terms of the Agreement if we obtain your consent
                                                                                            12
     or if certain circumstances specified in the Agreement apply. These circumstances
     include if the changes are beneficial or neutral to you or are of only minor detriment,
     are changes required by law or necessary for any technical, emergency or security
     reasons or changes required by the Satellite Network Provider or the GSM Network
     Provider, or changes to Roaming Charges. The periods of notice before such varied
     terms take effect in these circumstances are specified in the Agreement. If you are
     a Fixed-Term Customer, there are certain terms of the Agreement which we cannot
     change during the Fixed-Term. These are the minimum monthly Charges, the Term
     and the Termination Fee. Aside from these things, we will only vary the terms of the
     Agreement if you obtain your consent or if certain circumstances specified in the
     Agreement apply. These circumstances include if the changes are beneficial or neutral
     to you or are of only minor detriment, are changes required by law or necessary for any
     technical, emergency or security reasons or changes required by the Satellite Network
     Provider or the GSM Network Provider, or changes to Roaming Charges. The periods
     of notice before such varied terms take effect in these circumstances are specified
     in the Agreement.

     7.   How can you terminate the Agreement (that is, cancel the Service)?
     You can cancel the Service at any time, provided that you give us notice. We can ask
     you to put your request in writing. If you are a Fixed-Term Customer and you cancel
     the Service before the end of any fixed term for your Service, we can charge you the
     applicable Termination Fee. The applicable Termination Fee is specified in the Service
     Booklet. In addition, you can cancel the Service at any time if we breach the Agreement
     and we don’t remedy that breach within 14 days of you notifying us of it.

     8.   How can we terminate the Agreement (that is, cancel the Service)?
     Our rights to cancel the Service will depend on whether you are a Pre-paid Customer,
     Casual Customer or a Fixed-Term Customer. If you are a Casual Customer or a Pre-paid
     Customer, we can cancel the Service at any time, if we provide you with a reasonable
     amount of notice (usually, this will be 30 days prior notice). If we do this, we will refund
     you your Pre-paid credit within 30 days of such cancellation. If you are a Fixed-Term
     Customer, we can cancel the Service at any time, if we obtain your consent, transfer
     you to a comparable alternative service for the remainder of the fixed term or take
     reasonable steps to reduce any detrimental effects that cancellation may have on you
     (such as reimbursing you a reasonable portion of the Charges invoiced). In addition,
     we can cancel the Service at any time if you breach the Agreement and you don’t
     remedy that breach within 14 days of us notifying you of it. If the breach cannot be
     remedied (for example, but not limited to, if you do not comply with the law or if you
     are fraudulent or make any misrepresentations on the Services Application), we can
     immediately cancel the Service.

     9.   What warranties and obligations are given by Indigo?
     We will comply with the Telecommunications Consumer Protections Code (Code). You
     can obtain a copy of the Code from the website of the ACMA. The Australian Consumer
     Law provides that certain non-excludable consumer guarantees are implied into this
     Agreement. If the Australian Consumer Law applies to this Agreement, then those
     consumer guarantees apply in addition to any other express warranties which we
     provide under this Agreement. We expressly warrant that we will provide the Services
     to you with due care and skill.

     10. Liability
     Except for certain situations specified in the Agreement, we will accept certain
     liability to you for our breach of the Agreement or where we have been negligent.
     The Competition and Consumer Act and related legislation implies certain terms and
     conditions in the Agreement. We are liable to you if we breach those warranties. If we
     are found liable in connection with the Agreement (to the extent permitted by law)
     our liability shall be limited to resupplying, repairing or replacing the relevant goods or
     services for you or paying you the costs of such resupply, repair or replacement, but
     only if it is fair and reasonable for us to do so. If you or others are the customer for
     the Service, then each of you are jointly and individually liable for all Charges under
     the Agreement.

     11. Indemnity
     To the extent permitted by law you agree to indemnify us against all loss which Indigo
     pays, suffers or incurs, or is liable for in respect of your use of the Service or the Indigo
     Network. However, that indemnity doesn’t apply to the extent it is the result of Indigo’s
     negligence or wilful breach of the Agreement.

     12. Privacy and credit information
     We (or our agents, dealers or distributors) will collect your personal information. If you
     do not provide us with certain personal information of you, you will not be able to apply
     for the Service. We will comply with the terms of our privacy policy, which is available at
     www.indigotelecom.com.au or in hard copy, upon request. That privacy policy sets out
     the purposes for which we may collect, use and disclosure your personal information.
     It also sets out our obligations regarding the security and storage of that information.
     In particular, please be aware that if we decide to accept your Service Application, then
     we may impose a Credit Limit applicable to your use of the Service or Roaming. To
     enable us to determine an appropriate Credit Limit, you consent to us accessing your
     credit history. You agree that we may exchange personal and credit information about
     you with a credit bureau for the purpose of assessing your application for consumer
     and/or commercial credit as per section 18E(8)(c) of the Privacy Act.
13
13. How will we send notices to you?
We will send notices to you either by directly communicating the notice, by phone,
post, email, SMS or by displaying it on our website (whichever is the most appropriate
in the circumstances).

14. Complaints
Our Complaints Handling Policy sets out the procedure for making a complaint about
us or the Service, or for reporting any faults in the Service or Handset, which is available
at www.indigotelecom.com.au or in hard copy upon request. If you are dissatisfied
about the outcome of a complaint you can refer the matter to the Telecommunications
Industry Ombudsman and/or the Office of Fair Trading in your State or Territory. The
Telecommunications Industry Ombudsman can provide you with information on your
rights and assist you in any disputes with us.

15. Enquiries
If there is anything in this document, the Agreement, Service Booklet, Privacy Policy or
Complaints Handling Policy which you would like further information on, please contact
us on our Customer Care number 1800 848 729. If you would like this summary in a
different format, you should contact our Customer Care number 1800 848 729.



Quality
As a quality endorsed company, our corporate objective is
to provide excellence in everything we do through a process
of continual improvement which is central to our quality
management system.




                                      Quality
                                      ISO 9001




                                                                                               14
       For more information call us on 1300 848 729 or visit
               www.indigotelecom.com.au

                  Indigo Telecom (Aust) Pty Ltd
GPO Box 5243, Brisbane, QLD, 4001, Australia ABN: 21 125 636 599
                         BK-PRESAT 08/07/11

				
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