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					        Telecommunications Facilities Corporation
                                 Next Generation Messaging Project

                         Frequently Asked Questions
                                                                                                                                            Updated November 2011



                                                                  Table of Contents
General Project ..................................................................................................................................5
   What is the Telecommunications Facilities Corporation (TFC)? .................................................................... 5
   What is the Next Generation Messaging Project? .................................................................................................. 5
   Why is this change taking place? .................................................................................................................................. 5
   How does this project impact me?............................................................................................................................... 5
   When will the transition take place at SLCH, WUSM and BJH?........................................................................ 5
   When will my existing American Messaging pager be taken from me and deactivated? Do I turn it
   in at the time I receive my new handset? ................................................................................................................. 6
Handset Technology & Features .........................................................................................................6
   Will my personal Sprint handset work on the new network? ......................................................................... 6
   Does this mean that if I have a personal Sprint cell phone, I can return my American Messaging
   pager and consolidate both my personal voice plan and my business paging function (messaging)
   onto a common handset?................................................................................................................................................. 6
   Will my non-Sprint handset work on the new network? ................................................................................... 6
   Will I be able to make cellular phone calls with the new TFC-provided handset? .................................. 6
   How will I know how to use the new handset? ...................................................................................................... 7
   Today, the paging system allows forwarding of pager numbers. Will the new messaging solution
   allow this same function? ................................................................................................................................................ 7
   Can these new handsets be set up to differentiate an audible ringtone alert (incoming message)
   from a reminder ringtone alert (unanswered/missed message)? Today we use multiple
   ringtones to identify level of urgency. With the new handsets, can we assess high urgent calls
   with different ringtones? ................................................................................................................................................. 7
   How many callers can be conferenced at one time? ............................................................................................ 7
   What is the maximum number of contacts that can be added to the new handsets? ............................ 7
   Will the camera disabling function be placed on all of the new handsets? If yes, will specific
   groups/department keep this functionality? .......................................................................................................... 7
   Are there limitations on the number of characters that can be sent from the handsets? .................... 8

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   Are the implementation handsets compatible with Bluetooth? ..................................................................... 8
   Today, using my Sprint cell phone, I can text to a landline and receive a reply with cell phone.
   Will the new handsets allow me to continue to text to a landline and receive a reply?........................ 8
   Will users be able to text handset to handset? ....................................................................................................... 8
   How do I block my outgoing caller ID, for example, when calling a patient from my Sprint
   handset?.................................................................................................................................................................................. 8
   I’ve been receiving SPAM text messages on my NGM phone. Is it possible to block unwanted
   SPAM text messages? ........................................................................................................................................................ 8
   How do I add more preset text messages on the Sanyo 2700?........................................................................ 9
   Can I create more short text messages on the Motorola Clutch? .................................................................... 9
   How do I transfer a call from a desk phone to one of the NGM Sprint cell phones? ............................... 9
TFC Customer Center & Support ..........................................................................................................9
   What types of service does the TFC Customer Center provide? ..................................................................... 9
   When is the Customer Center open?......................................................................................................................... 10
   What are my payment options for Sprint services at the Customer Center?........................................... 10
   Who do I need to inform if I lose my handset? ..................................................................................................... 10
   I know that we are supposed to have a signal everywhere on campus, but what if I find an area
   that doesn’t?........................................................................................................................................................................ 10
   What do I do if I am having problems with my handset or am concerned that I am not receiving
   messages? ............................................................................................................................................................................ 10
   What if I am having problems with my handset after normal business hours? ..................................... 10
Systems/Applications ....................................................................................................................... 10
   Can this new handset/technology be integrated with applications such as the Nurse Call system?
   .................................................................................................................................................................................................. 10
   Will any applications that currently send pages to staff at the main academic campus be
   integrated?........................................................................................................................................................................... 11
   Will I have coverage at other BJC hospitals and facilities? .............................................................................. 11
   Is this part of the Medi-Fi/Meru Project? ............................................................................................................... 11
   Our nursing staff’s day to day routine is working inside the patient rooms. Is this new messaging
   solution capable of penetrating a signal within the patient rooms? ........................................................... 11
   Does this system replace our in-house pagers? ....................................................................................................... 11
   Can I send pages through email? ................................................................................................................................ 12


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                                   Next Generation Messaging Project
   Today we use a house phone or any land line to send a page by dialing the AMS pager number
   and entering a call-back telephone number. Will we be able to message (or “page”) using a
   telephone in the future? ................................................................................................................................................. 12
   Will the new system allow for group paging? ....................................................................................................... 12
   Are texting capabilities of new Sprint handsets limited to in hospital use only? .................................. 12
Costs/Contracts ............................................................................................................................... 13
   Will I be expected to sign a long term contract for this service? .................................................................. 13
   For handsets with voice services, will TFC invoices include call and usage detail that will allow
   department managers to track and monitor calls and minute usage and address misuse? ............. 13
   If a personal handset is used for business and becomes damaged, who is responsible for replacing
   the damaged handset? And at what cost to the owner? ................................................................................... 13
   Explain in details “Individual Liability” when using my personal handset for business usage. How
   does the bill splitting work? ......................................................................................................................................... 13
   Are there additional roaming charges when outside the Sprint coverage network? ........................... 13
   When traveling internationally, what are the usage rates? ............................................................................ 13
   What if my handset is not with Sprint service?.................................................................................................... 14
   How do I inquire about changing my service to Sprint?................................................................................... 14
   What type of warranty is associated with the initial new handsets? Is there an extended warranty
   option for these new handsets? .................................................................................................................................. 14
Miscellaneous .................................................................................................................................. 14
   How do I know what handsets I need? (Vocera, Cisco, Sprint, etc.) ........................................................... 14
   Who has the authority to add a voice plan or any additional services or features to a handset? ... 14
   Who is receiving which handset? Will everyone have the same capabilities (options) on their
   handsets?.............................................................................................................................................................................. 14
   Will the new cellular technology reduce some of the challenges we currently experience with
   American Messaging?...................................................................................................................................................... 15
Blackberry Handsets ........................................................................................................................ 15
   I currently have a corporate liable AT&T Blackberry and an AMS Pager. What are my options for
   future state? ........................................................................................................................................................................ 15
   Do I have to switch from my AT&T Blackberry to a new Sprint Blackberry? ......................................... 15
   Will I pay an early termination fee if I decide to switch from AT&T to Sprint as my Blackberry
   service provider? .............................................................................................................................................................. 15
   If I change my service provider from AT&T to Sprint, can I keep my same number?.......................... 15

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 I want to keep my AT&T Blackberry, but my role requires me to receive Mass Casualty and
 patient related pages on my AMS pager. Can I consolidate my devices? ................................................. 16
 I want to keep my AT&T Blackberry and currently do not receive Mass Casualty or patient related
 pages. Can I consolidate my devices? ...................................................................................................................... 16
 What do I do if I am having problems with my Blackberry, or am concerned that I am not receiving
 messages? ............................................................................................................................................................................. 16
 Can my Nextel Blackberry Curve with the Push To Talk (PTT) function communicate with any
 PTT handset? ...................................................................................................................................................................... 16
 Can I use another type of Sprint or AT&T Smartphone, other than a Blackberry? ............................... 16
 Can my Blackberry be paged from a phone? ......................................................................................................... 16
 How do I order a corporate liable Sprint Blackberry? ...................................................................................... 17
 If I have a Blackberry, a pager and a personal cell, can I put my personal cell capabilities on the
 business Blackberry? ...................................................................................................................................................... 17




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                  Next Generation Messaging Project
                                      General Project
What is the Telecommunications Facilities Corporation (TFC)?
Answer: Established in 1984, the TFC is a joint business venture between BJC and Washington
University School of Medicine. TFC provides customers with innovative voice communication
technology service and support.

What is the Next Generation Messaging Project?
Answer: The project provides a Sprint cellular signal throughout the interior of the buildings on
the main academic campus. Existing American Messaging pagers will be replaced with cellular
handsets enabled with two-way text messaging. The project will provide the following services:

          A cellular signal in all areas of the main campus for optimal messaging coverage.
          Ability to track message receipt.
          An onsite customer center providing both TFC and Sprint products and services. The
           center is located in the CSRB Link.

Why is this change taking place?
Answer: The project was initiated to ensure the ability to receive critical messages and
communications everywhere on the main academic campus and to have the option to verify
receipt of messages.

How does this project impact me?
Answer: If you currently have a TFC-provided AMS pager and are an employee of BJH or SLCH,
you will be impacted. Your current pager will be replaced by a text-enabled cellular handset. If
you are impacted, you will receive more specific information prior to implementation. If you are
an employee of WUSM, your department has the option to participate in the project and you
may be asked to replace your current American Messaging pager with a Sprint cellular handset.

When will the transition take place at SLCH, WUSM and BJH?
Answer: The new in-building Sprint network is completed. Implementation of the new Sprint
messaging solution will follow network construction completion, comprehensive training,
handset distribution, and the Amcom system upgrade. In addition, implementation will be
initiated in two stages: Stage 1 – Handset Deployment and Stage 2 – Pager Replacement.

Stage 1 – Handset Deployment is completed across the academic campus. The new Sprint
handsets were deployed to departments both at BJH and SLCH. Stage 2 – Pager Replacement is
anticipated to be initiated on a small scale in 4th Quarter 2011 through small pilot and Beta

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activities. The implementation of Stage 2 across the entire academic campus for all
participating BJH and SLCH departments is currently being evaluated.

For more detailed information visit our website at: http://nextgenerationmessaging.wustl.edu.

When will my existing American Messaging pager be taken from me and deactivated?
Do I turn it in at the time I receive my new handset?
Answer: You will keep your pager for at least a few weeks after the finalization of Stage 2 –
Pager Replacment in which paging is transitioned to your Sprint handset or Blackberry. This will
ensure service and coverage and verify that any group calls on the pager are also active on your
new Sprint handset. You will not be expected to turn in your pager immediately upon receipt
of the new handset.


                           Handset Technology & Features
Will my personal Sprint handset work on the new network?
Answer: Absolutely. The new network is the same Sprint network that you access outside of
the medical campus. Consider this new network as an extension of the national Sprint network.

Does this mean that if I have a personal Sprint cell phone, I can return my American
Messaging pager and consolidate both my personal voice plan and my business
paging function (messaging) onto a common handset?
Answer: For employees of BJH and SLCH, using your personal cell phone for corporate /
business uses is not an option. A corporate-sponsored Sprint handset will be required for
business use.

Will my non-Sprint handset work on the new network?
Answer: You may see an enhanced signal or improved coverage for other service providers as a
result of the installation. However, this is not guaranteed and should not be expected. Your
non-Sprint cell phone may have the same signal quality as before the installation of the new in-
building Sprint network.

Will I be able to make cellular phone calls with the new TFC-provided handset?
Answer: All handsets will be enabled with unlimited two-way texting. Cellular phone service
may be added to the handset, at an additional cost, at your manager’s discretion.




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How will I know how to use the new handset?
Answer: Device training is available online now through the Center for LifeLong Learning.
Register for Device & Policy / Use training now via the Online Learning Center at
www.bjclearn.org and search for “NGM.”

Future training will be available prior to Stage 2 – Pager Replacement for new message
origination processes.

Additionally, the TFC is available to support you at the Customer Center located on the Clinical
Sciences Research Building (CSRB) Link room 2211 or by phone at 314-362-2888 (option 1).

Today, the paging system allows forwarding of pager numbers. Will the new
messaging solution allow this same function?
Answer: Yes. The ability to forward messages is a customer requirement and vital to existing
departmental practices. Therefore, messaging forwarding will be replicated in the new solution.

Can these new handsets be set up to differentiate an audible ringtone alert
(incoming message) from a reminder ringtone alert (unanswered/missed message)?
Today we use multiple ringtones to identify level of urgency. With the new handsets,
can we assess high urgent calls with different ringtones?
Answer: No. The cellular handsets included in this new messaging solution have no
differentiation between a new message, a reminder, or an urgency level.

How many callers can be conferenced at one time?
Answer: With the Sanyo 2700 and Motorola Clutch handsets, a maximum of three callers can
be conference together during a single voice call.

What is the maximum number of contacts that can be added to the new handsets?
Answer: Each handset is different as far as the maximum number of contacts it can store. The
average contact list capability is a maximum of 600 contacts.

Will the camera disabling function be placed on all of the new handsets? If yes, will
specific groups/department keep this functionality?
Answer: The camera functionality will be disabled on all new Sprint handsets. If specific
departments require the camera function due to job requirements, a determination may be
made at the discretion of department management.




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Are there limitations on the number of characters that can be sent from the
handsets?
Answer: The standard number of characters for an SMS message is 160 characters. However, it
is possible to send a message larger than 160 characters but this capability will result in
truncated or segmented messages to the receiver.

Are the implementation handsets compatible with Bluetooth?
Answer: Yes. A Bluetooth device can be used with the handsets and the Bluetooth feature can
be used to transfer contacts from one handset to another once paired. The feature will be
reviewed in training provided during Stage 1 – Handset Deployment. More details are also
available in the user manual available with the handsets.

Today, using my Sprint cell phone, I can text to a landline and receive a reply with
cell phone. Will the new handsets allow me to continue to text to a landline and
receive a reply?
Answer: The existing Sprint texting option – Text to Landline – will still function on your Sprint
handset as it does today. Please review information about this messaging service at
www.sprint.com.

Will users be able to text handset to handset?
Answer: Yes. The new Sprint handsets will be provisioned for unlimited text message usage
primarily to receive pages via text messaging. There may be business case reasons to activate
the voice service with department manager approval.

How do I block my outgoing caller ID, for example, when calling a patient from my
Sprint handset?
Answer: When making an outbound call, you block your outgoing caller ID by dialing *67 prior
to dialing the telephone number. Dialing *67 will block your outgoing caller ID on a per call
basis and only blocks your caller ID on voice calls (not text messages).

I’ve been receiving SPAM text messages on my NGM phone. Is it possible to block
unwanted SPAM text messages?
Answer: Yes, it is possible to block SPAM text messages by following this step:

Text BLOCK and the source address / phone number of spam text messages to 9999 and you
will receiving a confirmation response from SprintFreeMsg saying:

Text messages from and to [source address / phone number of spam text messages] are now
blocked.

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How do I add more preset text messages on the Sanyo 2700?
Answer: For quick text messaging, you can create preset text messages by following these
steps:

   1.   Press Messages (Left Soft Key)
   2.   Select Settings and press Menu/Ok
   3.   Select Preset Messages and then press Menu/Ok
   4.   Scroll down to <Add Preset Msg> and press Menu/Ok
   5.   Using the keyboard, enter your new preset message
   6.   Press OK (Left Soft Key)

Can I create more short text messages on the Motorola Clutch?
Answer: Yes. You can add personalized QNotes (or Quick Notes) by following these steps:

   1.   Press Mesgs (Right Soft Key)
   2.   Press Menu button
   3.   Select Setup and then press OK
   4.   Select Quick Notes and press OK
   5.   Press New (Left Soft Key)
   6.   Using the keyboard, enter your new QNote and press OK

How do I transfer a call from a desk phone to one of the NGM Sprint cell phones?
Answer: Calls received on desksets can be transferred to an NGM Sprint cell phone by
following these steps:

   1.   Desk phone – Answer the incoming call
   2.   Desk phone – Press the transfer key
   3.   Desk phone – Dial 9 + Sprint telephone number
   4.   NGM Sprint phone – Answer the call
   5.   Desk phone – Press the transfer key to complete

Note: Sprint minutes are used with transferred calls.


                            TFC Customer Center & Support
What types of service does the TFC Customer Center provide?
Answer: The TFC Customer Center is available to provide assistance with AMS pagers,
handsets, network and billing. Additionally, a Sprint retail service is available to purchase
personal handsets and equipment and to resolve any personal Sprint customer service
concerns.
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When is the Customer Center open?
Answer: The hours of operation are 7am to 7pm Monday through Friday and 9am to 4pm on
Saturday. The center will be closed for business on the following days: New Years Day, Easter,
Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

What are my payment options for Sprint services at the Customer Center?
Answer: Sprint currently accepts cash, personal checks, or credit cards for payment.

Who do I need to inform if I lose my handset?
Answer: If you lose your handset, you should immediately contact the TFC Help Desk at
314-362-2888 to report the handset lost, gain a replacement handset and initiate all required
security protocols.

I know that we are supposed to have a signal everywhere on campus, but what if I
find an area that doesn’t?
Answer: We will be doing extensive testing prior to implementation of the new messaging
service. Should you experience a coverage issue on campus, please report this to the TFC at
314-362-2888 so that we can determine the cause and take corrective action.

What do I do if I am having problems with my handset or am concerned that I am not
receiving messages?
Answer: You should immediately contact the TFC Customer Support Center at 314-362-2888
(option 1) and a Customer Service Representative will assist you. If necessary, you may be
provided with a replacement handset (for non-Blackberry users only). Depending on the type
of service required, your department may incur a repair fee.

What if I am having problems with my handset after normal business hours?
Answer: There will be sites located on campus where you will be able to receive a replacement
handset after hours. More information about the process will be included in your training.


                                 Systems/Applications
Can this new handset/technology be integrated with applications such as the Nurse
Call system?
Answer: The Project team is looking at opportunities to integrate the cellular messaging
solution with existing applications.




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Will any applications that currently send pages to staff at the main academic campus
be integrated?
Answer: Yes. The Project team has been working with application owners across the campus to
identify those sending pages today. Small pilot testing has confirmed that applications such as
WellSoft and TeleTracking can be successfully routed through Amcom (paging middleware
integral to the new messaging solution) and received on the new Sprint cell phones as text
messages. However, please note that although pages (text messages) can be sent from
applications to the Sprint phones, the receiver of the text message cannot reply / respond to
the message and expect it to be delivered to the sender. That level of two-way communication
is not available with application-originated messages.

Will I have coverage at other BJC hospitals and facilities?
Answer: The main medical campus in the only building group in scope for this project. Other
locations will continue to have the same Sprint signal strength as they do today.

Is this part of the Medi-Fi/Meru Project?
Answer: No. The Medi-Fi & Meru project did not have any paging application considerations.
This project is specific to providing a Sprint cellular signal to our main medical campus and
replacing the existing TFC provided pagers with Sprint handsets.

Our nursing staff’s day to day routine is working inside the patient rooms. Is this new
messaging solution capable of penetrating a signal within the patient rooms?
Answer: Yes. The new messaging solution actually brings a cellular signal into antennas located
on each floor of every building on the main medical campus. This private and robust network is
being engineered to specifications unique to your building layouts and clinical environments.

Does this system replace our in-house pagers?
Answer: Existing in-house pagers (also called 'code' pagers, 81 pagers, 4-digit pagers, 5-digit
pagers, alphamate pagers) operate on a stand-alone system unique to the in-house pagers. The
decision to replace them with a new Sprint handset is dependent on how the in-house pagers
are being used.

   If an employee carries an in-house pager to receive code pages like ACT, STAT, and
    CODE, then replacement is not an option at this time.
   If an employee carries an in-house pager to receive any / all general pages, then the
    department has the opportunity to replace the in-house pager with a new Sprint handset.



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Again, it's an option for departments in situations where in-house pagers are used as basic
pagers, and also a good opportunity for certain roles to implement 2-way communications. If
you carry an in-house pager today, please discuss your replacement options with your
department manager.

Can I send pages through email?
Answer: Text messages can be generated with any email provider by using the domain
@messaging.sprintpcs.com to Sprint handsets and @messaging.nextel.com for Nextel
handsets. You will address the email to the 10-digit cell number of the recipient, plus the
applicable domain address. Example: 3141234567@messaging.sprintpcs.com

Today we use a house phone or any land line to send a page by dialing the AMS pager
number and entering a call-back telephone number. Will we be able to message (or
“page”) using a telephone in the future?
Answer: Messaging or “paging” from a telephone will still be available; however, the process
will be different. As part of the new messaging solution, the VRU (voice response unit) system is
being upgraded. In the future, you will dial 314-454-7777 (or 4-7777 on campus) and will be
prompted to enter the telephone number of whom you are texting and your call-back
telephone number. The person will receive a text message on his/her Sprint handset with your
call-back information. In addition, if the person is using an AMS pager, he/she will still receive
the traditional page with your call-back information.

The new messaging solution – including the VRU and new landline orgination process – will be
available in conjunction with the completion of the Amcom upgrade. The implementation of
the new messaging solution (Stage 2 – Pager Replacement) across the main academic campus is
currently being evaluated to ensure quality patient care.

Will the new system allow for group paging?
Answer: Yes. As American Messaging offers the group paging function, the new messaging
solution will also allow for groups to be established and available using the new Sprint cellular
handsets. Group paging will be initiated on the Sprint handsets as a major component of Stage
2 – Pager Replacement.

Are texting capabilities of new Sprint handsets limited to in hospital use only?
Answer: Although this project is focused on building a reliable cellular network across the BJC
academic campus, you will be able to send and receive text messages anywhere on a cellular
network. However, as a communication handset distributed for business use, please be sure to
review department policy and expectations regarding usage.
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                                       Costs/Contracts
Will I be expected to sign a long term contract for this service?
Answer: Any contract obligation for corporate provided handsets will be between the TFC and
the individual hospital departments. Those employees who utilize personal handsets will be
responsible for their individual contracts with Sprint.

For handsets with voice services, will TFC invoices include call and usage detail that
will allow department managers to track and monitor calls and minute usage and
address misuse?
Answer: After implementation of the new messaging solution, future billing invoices to the
cost centers (departments) will include a level of call detail that reflects calls and minute usage
per telephone number.

If a personal handset is used for business and becomes damaged, who is responsible
for replacing the damaged handset? And at what cost to the owner?
Answer: Individuals are liable for personal handsets used for business. Any associated
replacement costs will be determined by the individual’s personal contract terms. Please refer
to your service contract and department manager for further discussion.

Explain in details “Individual Liability” when using my personal handset for business
usage. How does the bill splitting work?
Answer: For employees of WUSM with a non-corporate Sprint handset and service plan and an
American Messaging pager for business, the option to consolidate into a common handset will
exist only with the approval of your department manager. Your department’s cost center
would be billed for the actual messaging service. The option of using your personal Sprint cell
phone for corporate usage is not an option for BJH and SLCH employees.

Are there additional roaming charges when outside the Sprint coverage network?
Answer: No. Roaming is included with all plans. Additional charges will not be applied when
outside the Sprint coverage footprint.

When traveling internationally, what are the usage rates?
Answer: Prior to traveling, check voice & text messaging service availability and associated
usage rates at www.sprint.com/international as every country may have specific pricing. Also
note that not all Sprint devices work internationally.

International Direct Connect (available only in Canada, Mexico, Argentina, Brazil, Chile, and
Peru): $0.20 per minute (x # participants)
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Check the site for Cruise Ship Roaming which list over 200 cruise ships by name:
Text Rates - Sending: $0.50 per recipient; Receiving: $0.05 per message
Voice Rates - $2.99 per minute (inbound & outbound)

What if my handset is not with Sprint service?
Answer: Only Sprint cellular handsets will be supported by the Next Generation Messaging
solution that offers message management and logging capabilities.

How do I inquire about changing my service to Sprint?
Answer: If interested in changing your personal cellular services to Sprint, please review the
contractual terms with your current provider and consider any contractual obligations. For
existing corporate services, please contact your department manager.

What type of warranty is associated with the initial new handsets? Is there an
extended warranty option for these new handsets?
Answer: All new handsets include a standard one year manufacturer’s warranty covering
manufacturer defects. Your department may incur a fee for service issues if interaction with
the manufacturer is required.



                                       Miscellaneous
How do I know what handsets I need? (Vocera, Cisco, Sprint, etc.)
Answer: Your manager will determine your communication requirements based on business
need. If you have questions regarding the functionality of any of these technologies, the TFC is
available for assistance.

Who has the authority to add a voice plan or any additional services or features to a
handset?
Answer: Based on specific job functions of employees, department managers will have the
authority to determine any additional services to be included on handsets beyond basic
unlimited 2-way text messaging capabilities.

Who is receiving which handset? Will everyone have the same capabilities (options)
on their handsets?
Answer: BJH and SLCH employees who currently use American Messaging pagers will be
required to exchange those for new Sprint handsets. WUSM departments also have the option
to participate in the new messaging solution. The handsets primarily will be text-enabled to
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receive pages via text messaging. Managers and supervisors will determine handset type (if
applicable) and any additional options (e.g. voice mail or voice plan) based on departmental job
functions.

Will the new cellular technology reduce some of the challenges we currently
experience with American Messaging?
Answer: The American Messaging signal is generated from a tower in the St. Louis area. If you
are in range of the signal and are in an area that the signal is able to penetrate, you will receive
the page. With the new TFC/Sprint solution, the network is all buildings, on every floor, and in
every room to ensure message receipt. Additionally, the new system will provide the option to
validate message receipt.


                                    Blackberry Handsets
I currently have a corporate liable AT&T Blackberry and an AMS Pager. What are my
options for future state?
Answer: In this situation, you have several options:
       1. Keep your AT&T Blackberry and your pager, if you experience signal issues;
       2. Keep your AT&T Blackberry and add Enterprise paging to it (this option applies if you
       receive IS Sev 1 or Sev 2 pages only. It is NOT an option if you currently receive any
       Mass Casualty or patient related pages);
       3. Convert to a Sprint Blackberry with data and texting with messaging (paging); or
       4. Keep your AT&T Blackberry and replace your AMS Pager with a project-supported
       Sprint handset.

Do I have to switch from my AT&T Blackberry to a new Sprint Blackberry?
Answer: No, you are not required to change service providers; however, a Sprint or Nextel
Blackberry handset is required to take full advantage of the new messaging solution, and
enable AMS pager carriers to consolidate to one device. If you are considering switching
service providers, please discuss your options with your department manager.

Will I pay an early termination fee if I decide to switch from AT&T to Sprint as my
Blackberry service provider?
Answer: Yes, your Department will incur an early termination fee, which will be a pro-rated
amount based on the number of months remaining on your contract.

If I change my service provider from AT&T to Sprint, can I keep my same number?
Answer: Yes, porting the number is possible; however at this time, this choice is not an
available option through the Service Catalog. You should email Blackberry@bjc.org directly to
determine how to port your Blackberry number to Sprint or Nextel, or if you have any other
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Blackberry related questions. Existing Sprint Blackberry users will be eligible to participate in
the new messaging solution with their current telephone numbers.

I want to keep my AT&T Blackberry, but my role requires me to receive Mass
Casualty and patient related pages on my AMS pager. Can I consolidate my devices?
Answer: No, your AMS pager functions cannot be consolidated onto your AT&T Blackberry.
Your AT&T Blackberry can be set up to receive pages from the BJC paging gateway, but does not
include Mass Casualty or patient related pages.

I want to keep my AT&T Blackberry and currently do not receive Mass Casualty or
patient related pages. Can I consolidate my devices?
Answer: Yes, you may be able to consolidate your devices. To do this, you will be required to
activate the Enterprise Paging option to allow gateway pages. The cost is $8.50/month. If you
are considering this option, please discuss with your department manager.

What do I do if I am having problems with my Blackberry, or am concerned that I am not
receiving messages?
Answer: You should immediately contact the Customer Support Center at 314-362-4700 and
report the problem. An Analyst will open a helpdesk ticket with a summary of the problem and
perform basic troubleshooting steps. If they are not able to resolve the problem, it will be
escalated to the Messaging Team for resolution.

Can my Nextel Blackberry Curve with the Push To Talk (PTT) function communicate
with any PTT handset?
Answer: Yes, Nextel Push To Talk Blackberry handsets can communicate with any other Nextel
Push To Talk handset. Current corporate liable Push To Talk options are the Blackberry Curve
8350i and the Motorola Clutch.

Can I use another type of Sprint or AT&T Smartphone, other than a Blackberry?
Answer: At this time only the Sprint Blackberry Bold 9650, the Nextel Blackberry Curve 8350i,
and the AT&T Blackberry 9700 are supported. No other smartphones are supported.

Can my Blackberry be paged from a phone?
Answer: No, sending a page via a house phone to a Blackberry is not an option in today’s
environment prior to the implementation of the new messaging solution (Stage 2 – Pager
Replacement). Blackberry handsets cannot receive pages sent from a phone, another
Blackberry, or another cellular device. However, Blackberry handsets with text messaging
capability can receive text messages from other Blackberry or cellular handsets. Receiving
pages sent from house phones will be available once Stage 2 – Pager Replacement is launched.
In addition, text messages can be generated with any email provider by using the domain
@messaging.sprintpcs.com to Sprint handsets, @messaging.nextel.com for Nextel handsets, or
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@txt.att.net. You will address the email to the 10-digit cell number of the recipient, plus the
applicable domain address.
Example: 3141234567@messaging.sprintpcs.com

How do I order a corporate liable Sprint Blackberry?
Answer: This can be done through the Service Catalog. For prices, plans, information, and
other considerations before purchasing a new handset, visit the Blackberry User Support web
site at: http://groupwise.carenet.org/blackberry.htm

If I have a Blackberry, a pager and a personal cell, can I put my personal cell
capabilities on the business Blackberry?
Answer: No. Corporate Blackberry handsets are for business use only but it is possible to have
your business messaging (paging) added to your corporate Blackberry. BJH and SLCH
employees will not have the option to use their personal Sprint service for business needs.
Employees of WUSM who will exchange their AMS pagers for new Sprint handsets will have the
option to add business messaging (paging) capabilities to their personal (individual liable) Sprint
cellular phone.




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