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									             Blue Tie                                        Hostopia Email                                             GPN/Rconnection
Email to: spsupport@bluetie.com             PWI: hostopiasupport@register.com                        EXT: 5819 (877--571-8026)
 Foot Prints                                Attachments/email: support@rcomemail.com                                         CWD
http://tixtrax.bluetie.com/                                 Hostopia hosting                         New CWD/BIFM 2063
Login: bluetiesupport@register.com          PWI: legacyescalations@register.com                      Existing CWD/BIFM 5321
PW: Register8                               Attachment Email: partnerrelations@hostopia.com          After Hours: 4445

                                            Always cc   Cdn-tsr-teamleads@register.com

         FACEBOOK/eWORKS/VOL/Gorilla                                FAX TO EMAIL              Email Marketing
               US & Canadian Customers                  http://registerfax.com/                                            SetUp
        Monday - Friday 9:00 AM - 9:00 PM AST           Username: 1 888 279-6579                              URL: http://emmapp.register.com
     Support: 800-872-0152 (internal transfer 2773)     Password: Smiles123                                                Admin
                International Customers                                                           URL: http://app.s4.exacttarget.com/rdc-admin/login.html
        Monday - Friday 12:00 PM - 9:00 PM AST          Web.com Email                                           Username: x1049651_admin
                      904-680-6600                      Login: https://webmail.web.com/                            Password: welcome@2

         SEO (Scottsdale)
            EXT: 3755
   866-499-6403 (4 hr difference)
IP Addresses
Coming Soon     216.21.239.197    URL Forward      216.21.239.197
Web Site Now    216.21.239.197    Web.me.com       17.250.248.20
eWorks 209.237.150.20

DIM                       Old Hosting                   Phoenix
209.237.152.10            69.49.96.8                   209.16.96.0/20
209.237.152.11            69.49.96.13                  (209.16.96.1 to 209.16.111.254)
209.237.152.12            69.49.96.14
209.237.152.13            69.49.96.15                  96.9.0.0/18
209.237.152.14            69.49.96.16                  (96.9.0.1 - 96.9.63.254)
209.237.152.15            69.49.96.22
209.237.152.16            69.49.96.23                  207.204.0.0/18
209.237.152.17            69.49.96.24                  (207.204.0.1 - 207.204.63.254)
209.237.152.18            69.49.96.25
209.237.152.19            69.49.96.28
                          69.49.96.34
                          69.49.96.35

                 Pro Stores
                 216.251.35.213   storesense.megawebservers.com
                 216.251.35.216   storesense2.megawebservers.com
                 216.251.35.218   storesense4.megawebservers.com
                 216.251.35.219   prostores1.megawebservers.com
                 216.251.35.229   prostores2.megawebservers.com
                 216.251.35.230   prostores3.megawebservers.com
                 216.251.35.27    prostores4.megawebservers.com

TuCows           800-371-6992                      Name Secure 888-939-6293
Registrars.com   866-734-8776                      Registrar.com 760-737-0881
GoDaddy          480-824-1300                      NetSol/Verisign 888-642-9675
MelbourneIT      9011+61 386-242-300               ENOm 425-883-8860 x203
PayPal           888-215-5506 6a-12 PM central
                 888-221-1161 7 days/wk
Yahoo.com        408-349-3300 Corporate hq 8a-5p M-F (Pacific)
                 408-349-5151 Billing cust. svc.
                 408-349-1572
                 866-800-8092 Customer care
Microsoft        800-426-9400    Sales/Tech Support
                 800-936-5700    Personal support:
                 eWorks - VOL - Facebook Interviewers
                                 Interview - 4307

                     9am to 1am Atlantic Time Mon-Fri
                                  And
                       Weekends 9:00am to 8:00pm

If a customer wishes to pass along changes to a eWorks website they can email websitechanges@web.com
              For email support of other matters they can email customersupport@web.com



          EWorks - VOL - Facebook Cancelation Number
                            US & Canadian Customers
                                1-800-872-0152
                      Monday - Friday: 9:00 AM - 9:00 PM AST

                             International Customers
                                  480- 747-9178
                 Monday  – Friday:  12:00 PM (Noon) – 9:00 PM AST
ebook Interviewers
 307

Time Mon-Fri

to 8:00pm

ks website they can email websitechanges@web.com
 can email customersupport@web.com



ok Cancelation Number
 an Customers
72-0152
 :00 AM - 9:00 PM AST

 l Customers
47-9178
 PM (Noon) – 9:00 PM AST
                        C Panel Site Software Versions                                                     C Panel Software Versions
B2Evolution (Blog)                                       v1.10.3                                Apache version
Word Press (Blog)                                        v2.6.3                                 PHP version
YaBB( Bulletin Boards )                                  v2.3                                   MySQL version
E107 (CMS)                                               v0.7.13                                Operating system
Geeklog (CMS)                                            v1.4.1                                 Perl Version
Mambo (CMS)                                              v4.6.5                                 Path to PERL
Nucleus (CMS)                                            v3.33                                  Path to sendmail
PostNuke ( CMS)                                          v0.764                                 Kernel version
Soholaunch (CMS)                                         v4.9.53
Xoops (CMS)                                              v2.2.6
phpWiki (CMS)                                            v1.3.14
phpMyChat (Chat)                                         v0.15.0                                               FTP Information
AgoraCart (Ecommerce)                                    v5.2.005
ClickCartPro (Ecommerce)                                 v5.1.10                                Hostname: domain name or dedicated IP
OSCommerce (Ecommerce)                                   v2.2rc2a                               Username: located within JANUS
Coppermine ( Gallery)                                    v1.4.19                                PWD: located within JANUS
Advanced Guestbook (Guestbook)                           v2.4.3

Extras
Language
Side menu appearance
Email notifications
Installations overview

                            Fantastico Apps Versions

Noahs Classifieds (Classifieds)                          V8 (3.2.0))
Drupal (Content Management)                              (V 6.14 )
Joomla 1.5 (Content Management)                          (1.5.14)
Joomla (Content Management)                              (1.0.15)
PHP-Nuke (Content Management)                            (V 7.9)
phpWCMS (Content Management)                             (1.4.2 r345)
phpWebSite (Content Management)                          (1.6.3)
Siteframe (Content Management)                           (3.2.3)
TYPO3 (Content Management)                               (4.2.8)
Crafty Syntax Live Help ( Customer Relationship)         (2.15.0)
osTicket (Customer Relationship)                         (1.6 RC5)
PerlDesk (Customer Relationship)                         (4.012.2)
SMF (Discussion Boards)                                  (1.1.10)
CubeCart (E-Commerce)                                    (3.0.17)
OS Commerce (E-Commerce)                                 (2.2 Release Candidate 2a + buySAFE)
Zen Cart (E-Commerce)                                    (1.3.8a [Patched])
FAQMasterFlex (F.A.Q)                                    (V 1.51)
4Images Gallery (Image Galleries)                        (1.7.7)
Gallery (Image Galleries)                                ( V2.3 )
PHPlist (Mailing Lists)                                  (2.10.10)
Advanced Poll (Polls and Surveys)                        ( V2.03 )
LimeSurvey (Polls and Surveys)                           (1.85+)
phpESP (Polls and Surveys)                               (2.1.1)
dotProject (Project Management)                          (2.1.2)
PHProjekt (Project Management)            (5.2.2)
Soholaunch Pro Edition ( Site Builders)   (4.9.3 r17)
Templates Express ( Site Builders)        ( V.7 )
TikiWiki CMS/Groupware (Wiki)             ( V3.2)
Dew-NewPHPLinks (Other Scripts)           (2.0.1.0b SEF w/Thumbshots)
Moodle (Other Scripts)                    (1.9.4)
Open-Realty (Other Scripts)               (2.5.7)
OpenX (Other Scripts)                     (2.8.1)
PHPauction (Other Scripts)                ( V3.2)
phpFormGenerator (Other Scripts)          (2.09c)
WebCalendar (Other Scripts)               (1.2.0)
 C Panel Software Versions
             2.2.11 (Unix)
             5.2.9
             5.0.67-community
             Linux
             5.008008
             /usr/bin/perl
             /usr/sbin/sendmail
             2.6.18-128.1.10.el5




      FTP Information

e: domain name or dedicated IP
e: located within JANUS
cated within JANUS
  Software Versions (There are some limitations with ASP, JSP and ColdFusion. Check
                           thehfiles.com for more information.
MSSQL 2000 (MSSQL 2005)
FrontPage 2002
MYSQL 4.0 (MYSQL 4 & 5)
PHP 4.4.1 (PHP 5.2.9)
Apache 1.3.3.1 (Apache 1.3.3.4)
Cold Fusion 5.0
Cold Fusion MX 7 (MX 8 requires an escalation)                                              Hosting Escalations:
Perl v. 5.006001                                                                  email in PWI: legacyescalations@register.com
Perl Diver 2.31                                                       To raise priority or to request updates: partnerrelations@
Microsoft IIS 5.0 & 6.0
ASP.NET 2.0 (ASP.net 3.5 with AJAX support)                                IMP - never use your own personal email when esc
ASP 3.0 IIS6
Python 2.2
Tomcat 4.1.27 - aka JSP

                                    WinHost1year $215.40          (reg $299 savings $83.60)
           Promos --->              WinHost2year $406.80           (reg $499 savings $92.20)
                                    WinHost3year $538.20          (reg $699 savings $160.80)

                                       Basic Web hosting          Hosting with Shopping Cart
             Pricing:                $14.95/mth $149.00/yr          $19.95/mth $199.00/yr
             Storage:                         10 GB                          20 GB
            Databases:                           2                             2
           Data Transfer                     200 GB                         300 GB
                                    Web Traffic Reports          Easy Store Maker
                                    FTP                          FTP
                                    2 MySQL databases            2 MySQL databases
                                    Blog Builder
             Features:              MS Frontpage                 MS Frontpage
                                    PHP and PHP Manager          PHP and PHP Manager
                                    Perl                         Perl
              FTP Information
              hostname: domain name
              uasername: domainname
              pwd: can be found in WebHostOS




         Hosting Escalations:
mail in PWI: legacyescalations@register.com
ty or to request updates: partnerrelations@register.com


ver use your own personal email when esc in PWI




                      Hosting with E-Commerce
                          $34.95/mth 299/yr
                                40 GB
                                  2
                                600 GB
              Streaming Audio/Video
              Password protect pages
              Databases (Access, MSSQL and MySQL)
              MS ASP and ASP.net
              XML
              PHP and PHP Manager
              Cold Fusion
              SSL Manager
                                        Blue Tie Escalations

                Email to spsupport@bluetie.com and CC Cdn-tsr-teamleads@register.com and cc yourself
                                         FROM: BT Support


                                            Template to use
                                          Support ID: 5300086
                                                Incident:
                                               Username:
                                             Domain Name:
                                                  Email:
                                               Enterprise:
                                              Data Center:


When escalating to Blue Tie, depending on the issue, please include any steps you took to resolve
              the issue, what browser you are using, and any screenshots necessary.
                              http://tixtrax.bluetie.com/ - Foot Prints
  This is the ticketing system for Blue Tie to search any outstanding issues that you may have.

                               Login: bluetiesupport@register.com
                                          PW: Register8
scalations

CC Cdn-tsr-teamleads@register.com and cc yourself
T Support


 e to use
D: 5300086
dent:
name:
n Name:
 ail:
 prise:
 enter:


 sue, please include any steps you took to resolve
ing, and any screenshots necessary.
e.com/ - Foot Prints
rch any outstanding issues that you may have.

port@register.com
egister8
                                                   Hostopia Email Cheat Sheet

                                                         Web Host OS login details
                                     Login URL: https://w3control.carrierzone.com/WHOS/index.php

                                                                Email Login:

                                               https://pwi.24hourwebhostingsupport.com/

                                                                  Email:

                                    Email to be used when creating PIW: hostopiasupport@register.co

If you need to send attachments to Hostopia, please create the PWI and put a note that states “screensh
                 then send the screenshots via your email to the support@rcomemail.com with the PW
                          Help Link for set up (POP and IMAP help) - http://24hourwebhostingsupport.

                                                 Phone number for support 1-866-644-9925
                            Email for support, for updates or to increase issue priority: support@rcome

                                                              MX Records:
                                                         MX1: mx05.register.com
                                                         MX2: mx06.register.com
ostopia Email Cheat Sheet

   Web Host OS login details
//w3control.carrierzone.com/WHOS/index.php

          Email Login:

/pwi.24hourwebhostingsupport.com/

            Email:

hen creating PIW: hostopiasupport@register.com

 ate the PWI and put a note that states “screenshots sent to support@rcomemail.com"
 ail to the support@rcomemail.com with the PWI # in the subject line.
d IMAP help) - http://24hourwebhostingsupport.com/email/

e number for support 1-866-644-9925
 tes or to increase issue priority: support@rcomemail.com

        MX Records:
   MX1: mx05.register.com
   MX2: mx06.register.com
                             Logins
Webmail Interface:        webmail.web.com
Admin Control Panel       manage.myregisteredsite.com
                          POP Settings:
         Incoming         pop.domainname.com
         Outgoing         smtp.domainname.com
           Imap           imap.domainname.com
                             CNAME:
           Name                            Address
   pop.domainname.com       webmail#.web.com (replace # with 1-4)
  smtp.domainname.com       webmail#.web.com (replace # with 1-4)
  imap.domainname.com       webmail#.web.com (replace # with 1-4)
                           MX Record
         naked domain points to inbound.registeredsite.com

								
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