it purchased service pbc example by klEiJ9G


									                      Performance-Based Contracting Example
                       This is an example only and is not required for agency use.

                                      Scope of Work
                                System Availability Service

      Guaranteed 4-hour on-site response, 7 days/week, 24 hours/day, within 150 miles of a
       Liebert Global Services’ Service Center.
      Includes 100% parts coverage (excluding batteries, air filters, and proactive full bank
       capacitor replacement.)
      Includes 100% labor and travel coverage 7 days/week, 24 hours/day, within the 48
       contiguous states and Hawaii.
      Includes implementation of equipment firmware and software enhancements.
      Ensures system availability within 48 hours of Liebert Customer Engineer arriving at
       customer site.*
      Includes one Semi-Annual and One Annual Preventive Maintenance Service scheduled
       by the customer between 8am – 5pm, Monday through Friday (excluding national
      Performed by Liebert factory trained Customer Engineers.
      Includes 1-800-LIEBERT Customer Response Center.
      Includes access to Liebert Customer Services Network On-Line Internet portal.
      Subject to all Terms & Conditions as noted in the Liebert Maintenance Agreement.
      Refer to “Performance Metrics” section for Terms and Conditions in addition to
       Response Time Payment Schedule.

Performance Metrics

A. System Availability. If the Vendor does not meet its system availability goal of forty-eight
(48) hours or less for a specific Customer unit, the Vendor shall pay to the Customer a
percentage of the amount paid by Customer that year for the service provided for that Customer
unit according to the scheduled below (the “System Availability Reimbursement”). The
System Availability Reimbursement is limited to a percentage of the actual amount paid by
Customer for the specific Customer unit that was unavailable for a period longer than forty-eight
(48) and excludes “Major Magnetic” components that support the operation of the UPS. Major
Magnetic components include:
       1. Input Transformers;
       2. Output Transformers;
       3. Input Series Inductors;
       4. Output Series Inductors; and
       5. DC Chokes
                      Performance-Based Contracting Example
                        This is an example only and is not required for agency use.

                            System Availability Reimbursement
               Delay (Minutes)                              Refund Percent
                    1 – 30                                       8.3%
                   31 – 60                                      16.7%
                   61 – 90                                      25.0%
                  91 – 120                                      33.3%
                 121 – 150                                      41.7%
                  151 - 180                                     50.0%

B. The System Availability reimbursement are fees (and not penalties) and are acknowledged by
the parties as being a reasonable amount, fair consideration and a reasonably equivalent value for
not meeting the on-site response time and system availability goals under this service program.

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