"Director Health Services Operations in Albany NY Resume Aileen Smith-Caruso"
Aileen Smith-Caruso Scotia, NY 12302 Home: 518-382-0350 - Cell: 518-466-5895 firstname.lastname@example.org Executive Profile Successful health care executive with demonstrated ability to deliver mission-critical results, specializing in integrated health care delivery systems. Proven track record in building alliances and partnerships based on open communication and mutual respect. Demonstrated success in designing and implementing processes that consistently reduce costs and increase profitability and efficiency. Skill Highlights • Strategic Business Planning • Budget development Project management • Change management • Contract Management • Client account management • Client relations • Policy & program development • Fiscal Accountability • Operations/Practice management • Facility design • Operations start-up • Staff Recruitment, Selection, Development, • Process Design Motivation & Team Building • Resource Management • Regulatory Compliance Employer-sponsored Healthcare Disability Management • Community/Liaison Affairs Vendor Contract Negotiations Core Accomplishments Business Development: • Spearheaded implementation of multiple new services contracts • Established and managed client relationships on a daily basis. • Developed strategy to expand client contract, increasing contract revenue by 78% • Initiated pharmacy inventory control program resulting in inventory cost reduction by $100,000 in first year. Reduced inventory holding from average 17.2 days to 7 days. Received US Oncology Pharmacy Achievement Award • Directed clinical program integration during merger of 5 oncology practices • Introduced electronic chemotherapy ordering system to increase scheduling efficiency and reduce medication errors • Oversaw $13 million project for design, renovation and technology upgrade of radiation oncology department Leadership: • Led successful integration of 12 practice locations with multidisciplinary staff • Spearheaded numerous cancer-related fund-raisers and support events including Olivia Newton John concert for the benefit of the hospital cancer foundation • Served as key contributing member of planning/implementation team for the development of the radiation oncology department for a local community hospital • New York State Policy Liaison for the National Patient Advocate Foundation. Working on local, state and national level on issues related to access to health care for chronic and life-threatening conditions. Received NPAF leadership award for multiple years. Marketing: • Implemented marketing strategies which resulted in 12 % growth of patient base in first year • Directed development and expansion of hospital-base comprehensive cancer program to expand market share • Developed Medical Case Management Program & manual to create a new product line Professional Experience Take Care Health Systems – Nashville, TN 4/2010 - Present Manager, Site Operations Direct the daily operations and management of local employer work-site health and wellness center working collaboratively with assigned Strategic Account Executives to expand services where feasible and renegotiate existing contract. Work as on-site liaison between client and corporate management. Manage site personnel in the areas of hiring, staff development and the management of site performance, providing effective coaching, feedback and developmental action plans as needed. Accountable for site's financial performance and implementation of processes identified to improve the overall performance of individual sites, including customer service and efficiency St. Peter's Hospital– Albany, NY 11/2004 – 5/2009 Director, Cancer Care Program Led efforts to make St. Peter's the area leader and hospital of choice for cancer services. Defined strategy and business plan for development and expansion of hospital-based comprehensive cancer care program. First in local market to introduce new and innovative treatment modalities. Oversaw expansion and upgrade of radiation oncology division resulting in increased billable services by 24% in first year. Initiated charge capture process resulting in 58% improvement of charge capture of physics department services. Organized due diligence support for addition of medical oncology program. Oversaw $5 million plan for the development and implementation of a medical oncology facility. New York Oncology Hematology, PC – Latham, NY 11/1999 – 11/2004 Clinical Director Responsible for multidisciplinary clinical operations for a network of community-based oncology-hematology practices covering 12 locations. Member of executive management team. Managed team of 23 clinical managers. Initiated program that standardized employee training that led to increased physician and patient satisfaction. Corporate Health Dimensions – Latham, NY 2/1989 – 8/1999 Vice President, Client Operations Advanced through a series of performance-based promotions to last position as VP of Client Operations 1997-1999 VP, Client Operations Direct the operations and management of multiple employer work-site health, pharmacy, and wellness centers within multiple U.S. states. Work collaboratively with Strategic Account Executives to expand services where feasible. Oversee Managers of Site Operations. Manage site supervisors remotely in the areas of hiring, staff development and the management of site performance, providing effective coaching, feedback and developmental action plans as needed. Accountable for each site's and each Manager's financial performance and implementation of processes identified to improve the overall performance of individual sites, including customer service and efficiency 1994-1997 VP, Implementation & Training Directed corporate training initiatives for implementation at all client locations including clinical policies and procedures, Training on regulatory compliance issues including, ADA, HIPAA, industry specific subjects as well as quality improvement initiatives Also oversaw in implementation of all contracts including new clients, newly out-sourced programs and transitioning contracts 1989-1994 Senior Nurse Manager Oversaw daily operations of employee health centers for GE Power Systems in Schenectady, NY and GE Global Research Center in Niskayuna, NY Education College of St. Rose Albany, NY, USA Business Administration BS Graduated Cum Laude Member: Alpha Sigma Lambda honor society Sage College of Albany Albany, NY, USA Nursing AAS Professional Memberships American College of Healthcare Executives National Patient Advocate Foundation Occupational Health Nurses Association Case Management Society of America Certified Administrators of Physician Practice Management