Director Health Services Operations in Albany NY Resume Aileen Smith-Caruso

							Aileen Smith-Caruso
              Scotia, NY 12302   Home: 518-382-0350 - Cell: 518-466-5895   aileen.smithcaruso@momentive.com

Executive Profile

Successful health care executive with demonstrated ability to deliver mission-critical results, specializing in integrated
health care delivery systems. Proven track record in building alliances and partnerships based on open communication
and mutual respect. Demonstrated success in designing and implementing processes that consistently reduce costs
and increase profitability and efficiency.

Skill Highlights

    • Strategic Business Planning                                  • Budget development Project management
    • Change management                                            • Contract Management
    • Client account management                                    • Client relations
    • Policy & program development                                 • Fiscal Accountability
    • Operations/Practice management                               • Facility design
    • Operations start-up                                          • Staff Recruitment, Selection, Development,
    • Process Design                                                 Motivation & Team Building
    • Resource Management                                          • Regulatory Compliance
      Employer-sponsored Healthcare                                  Disability Management
    • Community/Liaison Affairs                                      Vendor Contract Negotiations

Core Accomplishments

Business Development:
   • Spearheaded implementation of multiple new services contracts
   • Established and managed client relationships on a daily basis.
   • Developed strategy to expand client contract, increasing contract revenue by 78%
   • Initiated pharmacy inventory control program resulting in inventory cost reduction by $100,000 in first year.
      Reduced inventory holding from average 17.2 days to 7 days. Received US Oncology Pharmacy Achievement
      Award
   • Directed clinical program integration during merger of 5 oncology practices
   • Introduced electronic chemotherapy ordering system to increase scheduling efficiency and reduce
      medication errors
   • Oversaw $13 million project for design, renovation and technology upgrade of radiation oncology
      department

Leadership:
   • Led successful integration of 12 practice locations with multidisciplinary staff
   • Spearheaded numerous cancer-related fund-raisers and support events including Olivia Newton John
      concert for the benefit of the hospital cancer foundation
   • Served as key contributing member of planning/implementation team for the development of the radiation
      oncology department for a local community hospital
   • New York State Policy Liaison for the National Patient Advocate Foundation. Working on local, state and
      national level on issues related to access to health care for chronic and life-threatening conditions. Received
      NPAF leadership award for multiple years.

Marketing:
   • Implemented marketing strategies which resulted in 12 % growth of patient base in first year
   • Directed development and expansion of hospital-base comprehensive cancer program to expand market
      share
   • Developed Medical Case Management Program & manual to create a new product line

Professional Experience


Take Care Health Systems – Nashville, TN          4/2010 - Present
Manager, Site Operations
Direct the daily operations and management of local employer work-site health and wellness center working
collaboratively with assigned Strategic Account Executives to expand services where feasible and renegotiate existing
contract. Work as on-site liaison between client and corporate management. Manage site personnel in the areas of
hiring, staff development and the management of site performance, providing effective coaching, feedback and
developmental action plans as needed. Accountable for site's financial performance and implementation of processes
identified to improve the overall performance of individual sites, including customer service and efficiency

St. Peter's Hospital– Albany, NY           11/2004 – 5/2009
Director, Cancer Care Program

Led efforts to make St. Peter's the area leader and hospital of choice for cancer services. Defined strategy and
business plan for development and expansion of hospital-based comprehensive cancer care program. First in local
market to introduce new and innovative treatment modalities. Oversaw expansion and upgrade of radiation oncology
division resulting in increased billable services by 24% in first year. Initiated charge capture process resulting in 58%
improvement of charge capture of physics department services. Organized due diligence support for addition of medical
oncology program. Oversaw $5 million plan for the development and implementation of a medical oncology facility.

New York Oncology Hematology, PC – Latham, NY               11/1999 – 11/2004
Clinical Director
Responsible for multidisciplinary clinical operations for a network of community-based oncology-hematology
practices covering 12 locations. Member of executive management team. Managed team of 23 clinical managers.
Initiated program that standardized employee training that led to increased physician and patient satisfaction.

Corporate Health Dimensions – Latham, NY                    2/1989 – 8/1999
Vice President, Client Operations
Advanced through a series of performance-based promotions to last position as VP of Client Operations

1997-1999         VP, Client Operations
Direct the operations and management of multiple employer work-site health, pharmacy, and wellness centers within
multiple U.S. states. Work collaboratively with Strategic Account Executives to expand services where feasible.
Oversee Managers of Site Operations. Manage site supervisors remotely in the areas of hiring, staff development and
the management of site performance, providing effective coaching, feedback and developmental action plans as
needed. Accountable for each site's and each Manager's financial performance and implementation of processes
identified to improve the overall performance of individual sites, including customer service and efficiency

1994-1997       VP, Implementation & Training
Directed corporate training initiatives for implementation at all client locations including clinical policies and procedures,
Training on regulatory compliance issues including, ADA, HIPAA, industry specific subjects as well as quality
improvement initiatives Also oversaw in implementation of all contracts including new clients, newly out-sourced
programs and transitioning contracts

1989-1994      Senior Nurse Manager
Oversaw daily operations of employee health centers for GE Power Systems in Schenectady, NY and GE Global
Research Center in Niskayuna, NY

Education

College of St. Rose
Albany, NY, USA
Business Administration
BS
Graduated Cum Laude
Member: Alpha Sigma Lambda honor society
Sage College of Albany
Albany, NY, USA
Nursing
AAS
Professional Memberships

American College of Healthcare Executives

National Patient Advocate Foundation

Occupational Health Nurses Association

Case Management Society of America

Certified Administrators of Physician Practice Management