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OBJECTIVE
Trainer, Instructor, Training Manager, Training Deployment Lead, Technical Writer,
Training Coordinator, Regional Training Manager, National Training Manager, Training
Director, eLearning, Centra Administrator, Management Skills Trainer, Technical
Trainer, Performance Consultant, Instructional Design, Skills Assessment, Continuous
Process Improvement, Deployment Lead, Training Implementation, SAP Trainer,
International Training, Swedish, Adult Learning Principles, Coaching skills

RELOCATE
GA

KEYWORDS
Trainer, Instructor, Training Manager, Training Deployment Lead, Technical Writer,
Training Coordinator, Regional Training Manager, National Training Manager, Training
Director, eLearning, Centra Administrator, Management Skills Trainer, Technical
Trainer, Performance Consultant, Instructional Design, Skills Assessment, Continuous
Process Improvement, Deployment Lead, Training Implementation, SAP Trainer,
International Training, Swedish, Adult Learning Principles, Coaching skills

QUALIFICATIONS SUMMARY
Training Manager/ with 15+ years in training and course development: delivering
training, designing and writing courses, leading teams of trainers, and directing enterprise
initiatives. A proven track record of significant improvements in learning processes,
productivity, quality, and customer satisfaction while reducing costs, lowering turnover,
and maintaining a positive work environment. Dynamic leader, strategic thinker and
decision-maker. Expertise includes:

      Design/Delivery of Training
      Subject Matter Expert: IT, Supply Chain, & Finance
      Adult Learning Principles
      Technical, Process, & Leadership Course Training
      Performance Consulting
      Needs Assessment & Training Metrix
      Bilingual in Swedish
      International & Domestic Training

PROFESSIONAL EXPERIENCE
COCA-COLA ENTERPRISES - Atlanta, GA 1999-2005
Training Deployment Lead

      Served as the performance consultant with the Educational Services team.
       Directed the training deployment for the HR and Finance modules during the SAP
       implementation in North America and Europe. Designed, developed and delivered
       curriculum courses for internal eLearning customers with the enterprise-wide
       launch of Centra Symposium.
      Created innovative new reports for senior management, incorporating Pivot
       Tables to demonstrate training productivity during SAP implementations within
       Finance and HR.
      Designed an on-line course evaluation system as well as a web-based system to
       manage Parking Lot and Frequently Asked Questions to meet the needs of
       French, Dutch, and English speaking end users.

SOS TECHNOLOGIES - Warren, NJ 1998-1999
Training Coordinator

      SOS contracted with IBM consultants during a 1-year training contract for Chubb
       Insurance Company. The project for Chubb involved their initial switch to an on-
       line underwriting application for their property and casualty professionals.
      Selected to create the instructor scripts for the team of 15 contracted instructors
       and assigned to train replacement trainers as they joined the project.
      Selected to deliver specialized training in San Juan, Puerto Rico, for 2 weeks at
       the conclusion of the contract.

AIG CLAIMS, INC. - Atlanta, GA 1986-1998
National Training Manager, 1996-1998

      Coordinated professional claims training for new and existing staff throughout the
       US in the lines of commercial property & casualty, workers compensation, and
       litigation. Used needs assessments to identify courses, developed vendor
       relationships, and directed internal training staff.
      While staffing level of department was at 50%, took on the additional
       responsibility to create the initial adjuster training school for AIG Claims. The 3-
       week course was designed for new-hire college graduates. This new course
       streamlined the learning for these new professionals and significantly accelerated
       their effectiveness.
      Researched and established common guidelines for designated adjuster state
       handling. Once in place these policies and procedures reduced complaints by 60%
       from the state labor boards within the 11 claims service centers handling workers'
       compensation claims. Director of National Accounts, 1994-1996
      Provided a direct high-level liaison between many of AIG's largest commercial
       accounts and the various AIG Claims offices handling their losses. Consulted
       regularly with risk managers and brokers involved on each account. Created
       special reports and researched unusual or high-dollar cases.
      Launched the new National Accounts program in 1994 and established the
       program procedures and guidelines.
      Promoted as the initial director for the Wal-Mart account -- representing AIG's
       single largest Workers' Compensation risk. Southeast Regional Manager, 1986-
       1994
      Operations line management with 17 direct reports located in17 field and service
       offices throughout a 12-state territory. Responsibilities included a professional
       adjusting staff of 470 and an annual budget of $27+ million.
      Set up and managed the Catastrophic Claims Field Office on-site in Florida
       following Hurricane Andrew in 1992. Directed the team of 42 general property
       adjusters for a 6-week period.
      Directed the conversion of the Atlanta Brokerage Service Center in 1986, the first
       pilot office as AIG began to convert from "dumb terminals" to model-286 PC's.

EDUCATION

B.A., Political Science, Economics - University of Utah - Salt Lake City, UT
Instructional Design Certification - University of Michigan - Ann Arbor, MI, 1997
Certificate in Finance Leadership - Georgia State University - Callaway, GA, 1992
Centra Certified Professional Leader, 2005

COMPUTER SKILLS

      MS Word, Excel, PowerPoint, Project, FrontPage, Outlook power user
      SAP R/3, SAP Business Warehouse, as trainer
      Adobe Photoshop as technical writing tool
      Margin Minder sales analysis tool as trainer and instructional designer
      OnDemand simulation tool as trainer and technical writer
      Crystal Reports training
      TechSmith Camtasia Studio as facilitator and technical writer
      Lotus Notes e-mail and database facilitator
      PlanView project management software as trainer and tech writer
      Centra Symposium administrator, trainer, and instructional designer
      GameShow Pro software as technical writer and trainer
      IBM AS/400 Midrange server training

       Resume Date: October 7, 20

								
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