Series D Nothing would happen without people Secrets of PeopleNology Ebook Gregory Bodenhamer Mechanicsburg 2008

Monthly Medicine for Your Company Delivered To Your Desktop Gregory Bodenhamer Ph.D Nollijy University Research Protected Property Intellectual Property Copyright No Distribution Authorized 2006 All Rights Reserved Revised 092008 Mechanicsburg Pa 17055 PeopleNology@Hotmail.com Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly Expert - Affordable - Constant Medicine for Your Trucking Company Retention Recruiting System Design Human Resources Rewarding Recognition Expert Monthly Knowledge Makes You Money Retains Your Drivers Improves Compliance Grows Your Revenue Education Sales Positioning Presentations Manager Training Process Control Management Consulting Leadership Forum Gregory Bodenhamer@Live.com PeopleNology Delivered to Your Desktop Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly The INTRODUCTION Take A Big Step Forward for Less Than Ten Dollars Motor Freight Transportation executives have found a new and exciting profitable culture for their companies. If your profits are too low and your driver turnover rates too high, people-nology will bring about a marked improvement, quickly and affordably. It’s your responsibility to provide compliance, profit, service and revenue growth. If you have a sound business plan than the only limitation will be found within your people. The problems can be reduced, set-backs avoided, problems converted to opportunities, new people-nology skills bring about new decisions, positive changes, better forecasting, higher retention levels, lower costs of doing business, improved customer satisfaction and higher growth rates is just the beginning. Your trucking company can benefit in this new-ancient PeopleNology philosophy concerning people. Hanging on to the old way produces the same old results. Do not be satisfied with your current position or the performance of your people. People-Nology gives you the ability to recognize and capitalize great people within your business planning. Better executives and managers have changed the behavioral styles of their people and systems. They have found the people with sincere interest inside their groups. People-Nology clients have the rapport needed to build agreement and profits. The 75 Secrets of the mind gives you the power to make all your people important and appreciated allowing their focus and participation. Discover the untapped mental potential of all your people by visiting with us in the comfort of your business office. Promise yourself that you’ll explore our consulting services and People-Nology Program 75 today. Orientation is always free. Our 90 Minute Orientation allows you to focus on this high pay-off information, separate the irrelevant, start getting what you want and examine the cause of your results. Please, send me an email, PeopleNology@Hotmail.com so we can establish the better future for your business. In the mean time, start distance learning today at only $9.49 per week. PeopleNology Monthly, right to your email gets you on the road to profits, for less than the cost of one flat tire. Trucking Machine, People-Nology - Nationwide Consulting Greg Bodenhamer Mechanicsburg Pa 17055 PeopleNology@Hotmail.com Email PeopleNology@Hotmail.com Today and request PeopleNology Program 75 for only $9.49 per week. We’ll deliver Program 75 to your email via (pdf) file transmission, weekly for 52 weeks. You simply pay by the quarter or just $123.37 quarterly with zero shipping and handling. Less than $500. annual. You can also receive on CD with additional S/h of only $3.99 week, right to your U.S. mailing address. Send No Money, I’ll send you an invoice and grant your company instant commercial credit. All invoices payable within 15 days from invoice date. Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America Evolutionary Revolutionary Discover People-Nology PeopleNology@Hotmail.com PeopleNology MANAGEMENT Structural Analysis Organizational Structure Process Structure Motivational Structure Social Physical Structure Everything your Trucking Company needs, delivered right to your email, every month. PeopleNology packed full of real life principles and application techniques that solve your problems. Retention and Recruiting can be quickly improved along with improved Compliance, Profit and Services. Program 75 is about you gaining the ability and the knowledge to grow and prosper your trucking company. You can now gain the powerful knowledge of transportation experts for a fraction of the cost of single company consulting. National Based Consulting right on your desktop in the comfort of your office or home. You can even enjoy the benefits of in-house and in-person consulting at rates you can afford. Don’t let this opportunity slip away from you like the drivers have been doing, start fixing your problems and growing your profits. Your Retention and Recruitment Success $9.49 per Week PeopleNology Delivered Monthly to Your Email + Frequent Weekly Bonus Issues Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly 75 SECRETS Change your black & white people culture to FULL LIVING COLOR Evolutionary Psychologists have identified PeopleNology is Guaranteed to 26 Behavior Traits that all human beings share. Essential Philosophers have identified 10 Critical Absolutes that all successful companies share. People-Nologists have identified 39 Mental Curiosities that all men and women share. 75 SECRETS People-Nology is everybody’s business Program 75 Gregory Bodenhamer’s PeopleNology Curiosity of People BY gREGORY bODENHAMER Discover the Secrets of People, that your father didn't know or your mother wouldn't talk about. PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America Evolutionary Revolutionary PeopleNology STRUCTURE There are many structures within any motor freight trucking organization which influence people's typical behavior. This behavior result is your company. “Function follows form” is a relevant saying and our exclusive PeopleNology Structural Analysis will reveal many things to ownership and executive managers. If you can identify these structures and their effects, then you may better understand the current behavior of people and their performance levels. You can also plan to change the structures as a part of PeopleNology creating people change. PeopleNology offers your trucking company the subtle The most perplexing problems in method of creating change that creates your company motor freight today is found within of the future, rather than announce change and create the people side of your business. training, you simply change the structuring forces. Companies are being carried away from the market because of the inability to Retain truck drivers, Recruiting is costly and time consuming and it seemingly never ends. Structural Analysis These PeopleNology Structuring Forces are the most powerful forces within the world of mankind. The Structural Analysis will reveal and guide what should be done within the culture of your company. Discover People-Nology PeopleNology@Hotmail.com Start changing the minds of key people first and learn how to stop the resistance to positive change. Building the trust of your work groups stops people from telling you things that are not true. Watch your trucking company grow and go like never before. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America Evolutionary Revolutionary PeopleNology ORGANIZATION Psychology Organizational Structure The chain of command or the hierarchical organization with its chain of command is at the heart of most trucking organizations. You have ownership, upper executives, managers, supervisors, lead people etc. In the basic organizational hierarchy within your company, everyone has one manager, the boss. Philosophy Encouraged people known as Peoplenologists have reconciled the power of culture into a comprehensive blueprint based on several real life factors. Although science and technology make it appear that humankind is making progress within your company this is actually not the case. You may have two managers and team leaders, where you may have a different manager for each project. The effect of organizational structure is to focus people, your most important asset, most expensive component on the requirements set for them by their managers. This type of scientific management structure is now well over 100 years old. To get the advantage of your systems, process and organizational structure, you have to know and, be certain that the people leading the people know how. PeopleNology will teach your Cutting both ways the reality of key people the things they must know to provide your our Evolutionary Past combined motor carrier with proper people management. with Philosophy and the Reality of the day, human-kind actually is more enslaved today. If the managers are not properly focused or if they have personal issues ( they all do ) that pressure their Peoplenologists look to the subordinates, those same subordinates may well not be tendency of your employees to live working to the best advantage of the company. freely and creatively within any company. This powerful knowledge, reveals for the first time, the influence of the past found with every humanbeing can be effectively used to build people’s real relationships helping all progressive company’s prosper and grow. Trucking organizations are often structured for ease of management rather than easy of service delivery. Thus operations people may work in the single operational department and so on, rather than other service product delivery teams. This can lead to functional silos where people get distracted by local issues and can easily lose sight of the end customers. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly The Trucking Machine EMOTIONS Learn & Apply Making yourself a better trucking company involves learning and applying new knowledge found within People-Nology. You can quickly learn how to use the 75 Secrets of the Mind, making your company radically different and showing signs of improvement is less than 90 working days. Promote positive relationships, effective operations and sales and grow your profit. Emotional Snap Triggers You will be able to review and utilize valuable research to measure your success with PeopleNology. Your driver retention rate is the early reflection of your company success in the long run. Making your company better starts with the betterment of your people. You will understand, maybe for the first time, Motivation, Belief systems, Meaning, Emotion, Memory, Attention, Discomfort and other important secrets of the human mind. Program 75 is customized to your individual company in a quick and affordable way so you can start persuading and changing minds in a matter of days. Learn the emotional snap triggers that make people think, make them react, make them happy or sad. These emotional triggers are found within all human being at their core value level. Everything made simple and easy for quick and sure applications. Learn about Persuasion, Resistance, Trust, Lies, Power, Friendship, Behavior and how your people think and act in groups. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly The Trucking Machine REVOLUTION Attitudes + Actions = People-Nology brings about the exciting and profitable future for any progressive motor freight company. Peoplenologists are the humans running around the United States teaching ownership, executives, managers and even front line supervisors about Program 75. People-Nology is the Revolutionary Program that your trucking company needs, based on the Evolutionary findings of critical theorists. It’s especially true today that good company’s take notice and the time to learn and apply People-Nology. Result Values, that you sell. Stop Waiting for better results... The Trucking Machine of today and the forces applied by ownership, management, market customer pressures are the forces that create profits and subjugated workers. People-Nology has the blueprints for your company to mobilize your human resources like never before to work and fight for a better company. The present day company culture of looking and acting the same, doing the same work again and again, standing in line for lunch, waiting for instructions, sitting in office cubicles, waiting in traffic, answering to truck technology, propaganda from front line supervision, administered federal compliance and the authoritarian tendencies of most groups makes your company especially susceptible to failure. These attitudes and actions result in high employee turnover rates, poor recruiting results, no rewarding or recognition of employees. Continued pressure on weaker profits, poor service position, slow revenue growth pave the way to compliance problems. Those trucking company’s that do not seek to change these conditions and only conform to past traditional management principles will be forced to leave the market as they will fail. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America Evolutionary Revolutionary PeopleNology PROCESS Process Structure Mass production and technology within your trucking machine has People work within processes or within the design of your trucking company, which may stretch across functions or be contained within them. When they have a process focus, then they will seek to follow the process as it is defined. Trucking companies are famous for having strict process control systems throughout their systems. If the process is set up incorrectly, then they will merrily follow it into potentially destructive ways. In a way its like walking off a cliff because your best friend Policy, procedures, work rules and People relationships are the most said it was o.k. powerful asset within your system process structures must have a people value or trucking company today. the process will fail. created a negative influence on your profit performance. Using Program 75 enables your company to grow and prosper past the competition. progress within your company you also stand in the way of Key Result Areas. You’re having problems with recruiting and retention and this is a direct reflection of severe social engineering problems. You see this happen when you have OS-D problems, billing errors, improper personnel paperwork, poor driver orientations, failed deliveries and all other If you stand in the way of social problems. This can be a safe option for any employee that fails you, where, if they are blamed, they can claim to be only following the process system. This is where companies make hundreds of the same mistakes over and over. The process is wrong and the people value has been ignored. People not coming to work on Friday or Monday is not a policy problem its a people problem, waiting to be solved by people, not another policy. Discover People-Nology Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America Evolutionary Revolutionary PeopleNology The Trucking Machine EVOLUTION Secrets of the 75 People-Nology brings to your company the real creation of the past we call employees and a fully committed educational program that will revise your company culture, change your position with employees, spark new energy and positive results. People-Nology will explain and remove fuzzy issues that are holding you back, offering liberation of your systems and process controls to excel as a business through the betterment of all your people. People-Nology offers your trucking company the absolute chance to embrace a better, faster and stronger employee group. Results are not the imaginary escape brought about by giving too much and earning less. Peoplenologists have been tremendously influential among trucking company’s of all kinds seeking to change people’s point of view concerning performance. Your trucking company is mechanized and monotonous and your people are influenced in a negative way the majority of the time. Managers and supervisors, desktop technology, policies, procedures have all influenced your people and tend to be major negative interventions to people building and profit performance. If your company needs to increase efficiency in retention, recruiting, compliance, profit, service, revenue growth, rewarding and recognition than People-Nology is the program system available today. People-Nology offers confidential services, real benefits, powerful and critical principles made simple, customized action steps and plans, workshops, seminars, workbooks and private consulting that you can afford. Human Mind The secrets of the human mind most likely are numbered into the tens of thousands, not simply the 75 proven People-Nology traits, principles and applications that you’re learning about today. Scientific thinking is not always the answer and our tendency to view systems, process controls and people problems in scientific or political terms will cause failure. The best and fastest way to a better culture, more profit's, satisfied customers, freedom from compliance problems, employee understanding and social growth is now available to qualified motor freight carriers. Discover People-Nology Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly The Trucking Machine EZ 1 - 2 - 3 People are very complex People-Nology breaks down very complex evolutionary theories into simple and practical activities that you can start utilizing within your company. Program 75 helps you prevent policies, procedures, process controls and supervisory personnel from harming your people. Trucking companies today spend a great deal of money and time trying to satisfy false needs of their people. Knowing and using a customized Program 75 for your trucking company will start to satisfy the natural human needs of all your people. Their Thinking Results are most Important People-Nology is a gradual and ongoing set of activity steps based on a customized plan for your company. Understanding the human mind is the perfect platform for a greater profit machine. Many trucking company’s have had false starts when trying to improve on-time services, better operating performance levels and building the culture of the company. People-Nology combined with your operating process steps, business planning and forecasting revenues helps to fulfill all the goals of the company. The science of Psychology, Philosophy and People-Nology can remove many obstacles to your success and human happiness on a grand scale at times. Your company was built on so called scientific principles that are well over 100 years old and counting. Many of these aged principles do in fact work well today but, the tendency for you and others to view reality in mechanical and impersonal terms will cost the future of your business. Your motor freight trucking company is a complex structure of social, cultural and intellectual factors that is being neglected. Your trucking company and all of the people are social rather than political and cannot always be considered in economic terms. Creating a popular and economically viable culture within the work place removes the drudgery and emptiness that now show in your operating results. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America Evolutionary Revolutionary PeopleNology MOTIVATION Motivational Structure There are deliberate structures in your formal trucking organization that seek to motivate people. You’ve given out bonus checks and then a few days later the employee leaves? You’ve had the company picnic with all your people and within a few weeks they all want more money, newer trucks, less work rules etc. Typically trucking company rewarding systems are based on financial reward. Money is only part of the When you take a hard look at equation and PeopleNology will fill in the gaps. L.T.L. or T.L. motor freight transportation or distribution you can see why so many company’s are going back to the drawing board with a PeopleNologist as a consultant. A common saying is, Show me how I am paid and I will show you how I act. People will thus act to maximize bonuses, even at the cost of customer satisfaction (as many sales people might admit). People will defend their money before they will defend your profits. Make a driver mad and watch his stops per hour go down and your cost per hour go up. People production and how you may better motivate the human being on the dock, in the truck, People-Nology has developed into typing the freight bill or making a sales call is the most a full fledged program and is a important work for your key people. popular version, an important All the problems of the industrial ages have followed us into the information age today. Modern companies have to let go of the past and actually grab the reality of their future. branch for improvement, offering ownership and executives a way of facing and working to change the cold realities of their business. Other benefits also motivate, including pensions, pay increases, ranking structures, and so on. Even the attention and praise of managers can distort behavior, as people spend ages on showy PowerPoint presentations and seek to promote themselves over others. Discover People-Nology PeopleNology@Hotmail.com Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology Curiosity of People PeopleNology PROGRAMS The Trucking Machine Bodenhamer’s 2006 Edition Bodenhamer’s 2006 10 PEOPLENOLOGY Medicines 26 for 39 Curiosities of Absolutes Trucking Medicine Bodenhamer’s Your Trucking Company that Won’t Make You Poor Bodenhamer Successful Education All Humans for Recruiters AND THEIR PRODUCTION Your company cannot be a relic of the past and survive in today’s economy. People-Nology brings about a remarkably fruitful approach to your thinking about people, places and things. There is a distinct relationship between your company’s working world for employees and their evolutionary senses they experience working for the company. Your company today must now be unique to satisfy the physical world and the human parts of your business is a single relationship. Your trucking company cannot operate like a factory a hundred years ago, giant geared machines, dirty children tending machines, poor lighting and poorly educated supervision. Being aware of what you need to change is a major step into your future. People-Nology Program 75 removes all the assumptions you have about people and the world they live in. You’ll understand how they think and can almost predict what they will do in certain circumstances. The Miracle of People-Nology is that it lets you get through all the layers of meaning, experience, education and emotional walls and mental triggers that have built up around your people. Your awareness and reality is two different things right now that will be corrected by People-Nology. Most company’s are operated under a artificial point of view because of the lack of people knowledge. All managers tend to think they’re objective, this is not the cause because, intentionally or not, managers bring and impose their attitudes and lack of objectivity on your work force. Ownership and Executives should understand that People-Nology and your individual consultant known as a Peoplenologist together will appreciate all the new possibilities of your company. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly SOCIAL Circular Causes -Many causes are not linear but instead act in circles, much as births lead to population increase which leads to even more births. Understanding circularity allows you to get to the more difficult problems that are, with linear analysis, difficult to detect. Social Structure Overlaid across your trucking organization is another invisible structure which only psychologists are aware. This invisible structure is what makes everything work or not work, PeopleNology brings about clarity to this structure which is made up of the many and complex social relationships across the company. Your employees, in fact all people can be friends, enemies, lovers and rivals, all of which will affect how they behave, not the least when they have the choice of helping one person over another. Social leaders typically have more influence over others and are listened to more. There are also information structures, where rumor-hounds gather and selectively share knowledge. Social groups may form around sport and leisure activities as well as functional subjects. This invisible Social Structure is really running your company. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly Physical Structure PHYSICAL The physical structure of the organization can have a very significant effect on the social structuring. When you sit near other people, you are more likely to be friends with them. What if the most negative person within your business sits in the middle of the room? What if you placed the best person within the center of the room? Constant communication is usually inversely proportional to distance between the people. The closer you get the closer you listen? You will talk regularly with your next-door neighbor about many things in some constant way during work and after work. You will say Hello to people as you pass them if their desk is nearby. If ownership and executives do not stay close to their system and people you cannot have good and consistent communications. Newsletters are very effective in filling the gap and getting rid of that distance gap with over the road drivers and even local drivers. The people you don’t see, don’t get the message. You could have a murder on the third floor and never know it because you’re not around or some other person forgets to tell you. You discover service failures, lost shipments, mechanical problems, credit and collection problems seemingly by accident at times. Your structure, both system and social has broken down every time information flows poorly or not all all. If you have to go to another floor, you may recognize people but not know their names. Another building, another site, another country -- all levels of separation increase psychological distance from other people. You care about a flood when your basement is full of water. You watch a flood on T.V. and then get into your car and go out to dinner. The only difference is personal affect and the distance to or from the problem. Although technology can reduce communication distances, it has only a limited effect -- in the end, you just can't beat seeing other people. What you say is what they think. What they think is your company today and the next. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly DISCIPLINES People-Nology Medicine for Your Trucking Company Monthly Expert Publications The motor freight business is a complex process of machines and people that create prosperity moving things from one place to another. The study of transportation includes all the disciplines of engineering, science, physics and many other exacting fields. Your business also includes something that's been neglected or at the very least misunderstood for decades. Our complex transportation segment includes the most complex variable in the world that can make you richer than ever before. It’s all those people running around that's the secret. It’s no surprise that after 29 years in the transportation business, all the twists and turns, the restrictions of compliance, the struggle for profit, service and revenue growth have boiled down to human behavior and the human psyche. The development of your most valuable resource has never been more important than it is today. Putting People-Nology into perspective, we bring your people, the most important asset under your authority maybe for the first time. People-Nology, from it’s early years makes great contributions to the health and profits of our client trucking companies. Your company has people problems, after many years of careful research and real life applications we give solutions to our clients. Your C.D.L. driver retention rate tells the story about the health and financial condition of your carrier. Your ability to recruit quality people, retain them, reward and recognize them is achieved through People-Nology applications. Take a few minutes and review and you’ll start to understand the tool box that we offer our clients, how to figure people out, what makes them go and stop, why they come and go so often from your company. You’re frighteningly close to the best people solution in the trucking industry today and we call it People-Nology. We give you the instruction book about people, the evolutionary emotional triggers, the borderlines you must cross, how they survive the day, why they feel trapped by lifestyle and job responsibilities. The conventional wisdom of the day does not fix your problems of retention, recruitment, profits, compliance, service and revenue growth. Ultimately find your freedom and future through people. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America Evolutionary Revolutionary Discover People-Nology PeopleNology@Hotmail.com PeopleNology MANAGEMENT Structural Analysis There are many structures within any motor freight trucking organization which influence people's typical behavior. This behavior result is your company. Organizational Structure The chain of command or the hierarchical organization with its chain of command is at the heart of most trucking organizations. You have ownership, upper executives, managers, supervisors, lead people etc. Process Structure People work within processes or within the design of your trucking company, which may stretch across functions or be contained within them. Motivational Structure There are deliberate structures in your formal trucking organization that seek to motivate people. Social Physical Structure Overlaid across your trucking organization is another invisible structure which only psychologists are aware. This invisible structure is what makes everything work or not work, PeopleNology brings about clarity to this structure which is made up of the many and complex social relationships across the company. Your Retention and Recruitment success is a direct reflection of Structure Organization Process Motivational Social Principles These very important components make your business systems that you have in place successful or will cause failure. PeopleNology brings today. Change these things about the change that works for the long haul. and build a better company. Constant attention to the people power of your PeopleNology shows you the business is the only way to create long term success. path to people change which changes everything. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly CULTURE Let’s Change Everything Culture Something about Midnight Everybody you know thinks they know about culture, they don’t. Culture is the collective programming (brainwashing?)of the human mind that distinguishes the members of one human group or company from those of another. I guess a company is really what the people think about. Your trucking company is different or is it? All trucking companies have trucks and trailers and fuel stops, customers, flat tires, computers and telephones. Most trucking companies are me-to companies. They look and act the same, have driver turnover, pay too much for fuel and miss pick ups. If you want your company to be really different you cannot just paint your trucks a different color. You have to change your people. Culture in this sense is a system of collectively held values that makes your company different and better than the trucking company down the street. You do want to be different? If all you’re going to do is kind of float around the market place and give just o.k. service you can never build and sustain the wealth of success. The same person is different at different times. Something about Midnight tells the story about the same person changing into something else at the stroke of midnight. The people you say good morning to are not the same people that help your customers, drive your trucks, make your sales calls, answer the phones when you’re not around. People have their own culture away from work and they bring it to your company. If you do not give them a culture they use the one they have. We can only hope you like the way the set up your company. Culture is the fabric of your company. together for better or worse. Its the fabric that holds everything Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly CULTURE Culture is the deeper level of basic assumptions that will build or fail your company. What’s nice about our bankruptcy laws you don’t have to take all your employees that caused the bankruptcy with you to court. Ownership and Executive Managers have to stand in front of the judge and settle accounts with the government down to the last flat tire invoice. People will make your company or fail your company. PeopleNology puts everything in place, lines up the right things at the right time so you can sustain your profits and grow your business. Compliance, profit, services and revenue growth become stronger, easier to forecast and at the end of the day you can retain and attract better cdl drivers. It’s a win-win. The deeper level of beliefs that are shared by members ( employees ) of your trucking company organization, operate mostly unconsciously and define in a basic way “the take or leave it culture” found in the majority of trucking organization's view of its self and its environment and customers. These people habits for survival are inside every human being including me and you but, we’re going to explore and explode them to build a better company. The core values that your employees bring to work hold you back or can be used to bring about a great company. Do not doubt that their habits are for their survival and not yours. Your company culture is a system for differentiating between in-group and out-group people. You work for X company and not Y company. You’re either in or out, you belong or do not belong. You have employees today on your payroll that are not allowed to belong to the present day group. People are allowed in or forced out without your knowledge daily. If you turnover rate is too high, one of the questions to ask, why do so many drivers leave and your dispatchers stay for years? Remember, all your people have survival habits and the strong will survive at all times unless there is some justice system in place. To change your culture you have to learn how to get people to follow you. Leaders have followers. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly CULTURE The Culture of your company creates the present and future of your company. Making money is not that difficult, making lots of money requires the help and full participation of every person on the payroll. There are five reasons to follow another human being. PeopleNology can show you how to get dozens, hundreds or thousands of people to follow you. To become a leader you must have the basic understanding of why and how people will follow your leadership. Several different psychological disciplines and principles come to play within creating a following. Notice, very important. The reason people will follow you is not what you’ve been taught or even experienced. People start to follow you for their own reasons, most of them with a negative shadding that changes into a bright wonderful experience over time. Do not expect people to follow you because you say so... doesnt work like that no matter what you think. Disciplines Leadership Followership Five reasons to follow Fear of retribution Blind hope Faith in leader Intellectual agreement Buying the vision There are many reasons to follow. Here are levels of rationale that followers can use when deciding to follow a leader. Note how they start off as negative and become more positive. If you are seeking to lead people, it is a good idea to get a good understanding of why will they follow you. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly CULTURE Fear of retribution is the most common reason, retribution is a very neagive reason to follow a person even though its the most common. “ If you don’t follow the rules I’m going to fire you” Following out of fear is not so much following as being tugged along at the end of a short rope. You have economic power over people and you can cause them to fear what you’ll do to them. “ Do what you’re told and stay out of trouble.” Retribution management is old style and creates an old style, low performing company. You can only threaten people so long and then you have to do something about it. Retribution leadership will fail the future and this type of leader in trucking uses the coercive push that will only work as long as the follower/employee sees no other choice. Fear is not the tool of effective leaders (and certainly not ethical leaders). At best, fear-based approaches gain weak commitment and need constant attention lest the follower freezes or flees. Blind hope "We gotta do something. I hope this works!" Here, the follower is desperate for some solution, and what you the leader is offering is either the only option they see or the best of a relatively weak set of choices. People play the only game in town. The follower/employee is thus not so much following out of agreement but from a lack of alternatives. He’ll drive your older truck until he can drive a new one. You wear your old shoes until you buy a new pair. You say yes sir until you can walk away. People that follow you because your offering just blind hope, “ it will get better” are not really working with you to improve your company. You don’t want to have people on your payroll that settle for leftovers, weak ideas, hope without planning. Leaders should watch out for hopeful followers, who are likely either to be disappointed and disillusioned and will quickly leave your company. When less than perfect outcome ensues these weaker people are always looking for another better hope, a bigger and safer ship, more money and less miles. These people are not builders they a blind followers. They cannot create because they’re always looking for more money and less effort jobs. Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Monthly Faith in leader CULTURE "What a great person and manager, he’s the best in the business.” It’s nice to have people think you’re the smartest manager on the block. The follower/employee is really blind to any solution but is very willing to follow you because they have faith in you. Notice the reasons to follow are getting a little more positive as we move down a persons thinking trail. People that believe in you remains blind to the solution because of their tremendous faith in you. Faith in Leadership does not mean Employee Participation They are still not participating in your business, they wait for you. They believe that you will always supply the magic of the future, the best plan, the brightest idea and provide them with everything they need. Their faith in you as the leader is still based on hope and they may become disappointed down the road, but there is more of a commitment to you. If you have a plan that fails, by the logic, faith and belief in the leader, the follower/employee will accept some situational explanations for failure rather than looking for the real reason. Greg Bodenhamer write me today.. for more PeopleNology@hotmail.com Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055 Gregory Bodenhamer’s PeopleNology The Curiosity of People for a Prosperous America PeopleNology Gregory Bodenhamer’s PeopleNology Curiosity of People - Medicine for Your Trucking Company PeopleNology is a protected Gregory Bodenhamer Intellectual Property - All Rights Reserved and Protected 2006 PeopleNology@Hotmail.com Mechanicsburg Pa 17055