Lecture

							      Managing Teams




1-1
               Types of Groups
● Functional
   – Created to achieve an org objective
   – Unspecified timeframe
● Informal (Interest)
   – Created by own members
   – Unspecified timeframe
● Task
   – Created by organization with specific goal
   – Specific timeframe


1-2
                     Teams
● Team formation
   – Part of change
   – May have resistence from 1st level supervision
● Why people join teams
   – They are told to
   – Enjoy personal interaction
   – The activity appeals to them
   – Identify with the goals
   – Get personal benefits (adds to resume)


1-3
      The Stages of Group Formation

● FORMING:                 ● NORMING:
   – Members get              – Members share
     acquainted, test           acceptance of roles,
     interpersonal              sense of unity.
     behaviors.            ● PERFORMING:
● STORMING:                   – Members enact
   – Members develop            roles, direct effort
     group structure and        toward goal
     patterns of                attainment and
     interaction.               performance.



1-4
        Stages of Team Development
● Four stages
   – Forming
   – Storming
   – Norming
   – Performing
● All groups go through these
● For new groups, find a way to get through it
  quickly
   – E.g. small project first


1-5
            Team Characteristics
● Roles
  – Everyone plays a role
● Role ambiguity
  – Unclear directions
● Role conflict
  – Asked to achieve conflicting goals from
    different sources
● Role overload
  – Expectations exceed ability


1-6
              Behavioral Norms
● Norms
  – Standard of behavior for the group
  – Often a culture thing
● Norm generalization
  – Rules of one group do or do not apply to
    another group
● Norm variation
  – Variation among group members
● Norm conformity
  – Members tend to adhere to the norms

1-7
               Team Cohesiveness
● Positive factors            ● Negative factors
   – Intergroup competition      – Group size
   – Personal attraction         – Disagreement on goals
   – Favorable evaluation        – Intragroup competition
   – Agreement on goals          – Domination
   – Positive interactions       – Bad experiences




1-8
      Cohesion and Performance




1-9
       Conflict




1-10
           Managing Conflict

 ● Stimulating conflict
   – Increase competition
   – Hire outsiders
   – Change established procedures
 ● Controlling conflict
   – Expand resource base
   – Enhance coordination of interdependence
   – Set supra-ordinate goals
   – Match personalities and work

1-11
       Resolving and Eliminating Conflict

 ● Avoid conflict
 ● Convince conflicting parties to compromise.
 ● Bring conflicting parties together to confront and
   negotiate conflict.
 ● Collaboration (new approaches)




1-12