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Bury, Oldham & District Branch
Charity No:226624
March 2012
Dear Applicant
Thank you for your enquiry regarding the post of Deputy Shop Manager for the
RSPCA Bury, Oldham and District Branch.
Please find enclosed a job description and person specification giving full details of
the duties and responsibilities together with the essential and desirable qualities
required of applicants for this position.
The successful applicant will be expected to work an average of 21 hours per week
including alternate Saturdays.
There are four posts available for our new shops opening in Ashton and Glossop.
If you wish to apply for the above position please complete and return an application
form together with a letter of application to: Mrs Mandy Tierney, Branch Manager
RSPCA Bury, Oldham and District Branch, 21a Rhodes Bank, Oldham. OL1
1UA.
Closing date for applications is Friday 30th March 2012. Please indicate clearly
on your application form which shop you are applying for.
As funds are limited we are unable to acknowledge every application, therefore if you
have not heard anything further from us within 4 weeks of the closing date then sadly
your application has been unsuccessful on this occasion.
Regards,
Mandy Tierney
Branch Manager
Job Description: Deputy Shop Manager
(a) Job Information
Employer: RSPCA Bury, Oldham & District Branch
(Reg. Charity No: 226624)
Responsible to: Retail Shops Manager
Job title: Deputy Shop Manager
Hours: 21 hours per week including alternate Saturdays
(may include some evenings and weekends)
The days and hours will vary but will not
normally exceed 21 hours per week.
Salary: £6.40 per hour
(b) Overall Purpose of Job
To assist in the smooth operation of the branch charity shops
To achieve the highest standard of merchandising through best
practice and customer care.
To maximise sales potential and address compliance with current
legislation and branch policy.
To work to budgeted sales targets within controlled shop
expenditure.
To accept responsibility (in the absence of the Retail Shops
Manager) for all aspects of the charity shop, including volunteers,
stock management and financial records).
To promote the work of the RSPCA.
(c) Specific Responsibilities
Shop Premises
To ensure that a high level of hygiene and housekeeping is
maintained.
To be responsible for security and to be aware of key holders.
Trading Hours
To open and close the shops as directed by the Retail Shops
Manager, ensuring that trading hours are strictly adhered to.
Staffing
To assist with the recruitment and training of volunteers, manage a
rota and, in the absence of the Retail Shops Manager, to delegate
shop tasks to volunteers according to their skills and strengths and
recognising the needs of the shop.
Budgets
To achieve sales targets and maintaining a cost effective operation
against agreed budgets.
To recognize and implement additional opportunities for income
and reduction in shop costs.
Stock Generation
To assist with stock generation and management procedure which
may involve excessive lifting and carrying.
Stock Management
To manage stock flow efficiently to realise the maximum profit
possible from donated goods.
To adhere to the established sorting, pricing and merchandising
policies and standards.
To ensure attractive and themed window displays are maintained at
all times.
To ensure that stock checks o bought-in goods (such as RSPCA
Giftware) are undertaken on a monthly basis.
To ensure that the stock level of donated goods in the sales area in
maintained to the required value.
Administration and Financial Procedures
To undertake such aspects of administration and accounting
procedures as required by the Branch, Charity Law and
Legislation.
To ensure that banking of monies is undertaken on a daily basis
where possible.
To maintain the strict security measures implemented by the Retail
Shops Manager for unbanked cash at the weekends and holiday
periods.
Regulations
To assist in compliance with all current legislation and Branch
policy including Health and Safety, Trading Standards, Inland
Revenue, VAT and Retail Law.
Campaigns
To be aware of current RSPCA campaigns and local Branch
fundraising and welfare activities and to educate the public and
promote the good name of the Branch and the National Society
through effective use of campaigns and educational literature
within the shop.
General
To attend management meetings and training courses as requested
To undertake and other reasonable duties as may fall within the
remit of the job and as requested by the Retail Shops Manager or
their superiors.
Please note you will be required at times to work in other branch
shops.
While at work all staff are required to:
Take care of their own health and safety and that of others who
may be affected by their acts and omissions
Co-operate with branch policies and procedures for health and
safety
In addition to the above all staff are required to:
Ensure, so far as is reasonably practical, the health, safety and
well-being of their colleagues, volunteers and others who may be
affected by branch activities
Be familiar and comply with branch policies and procedures for
health and safety
Job Context
The post provides a strategic overview across all aspects of the branch retail operation. It
drives the performance of the retail operation branch and provides guidance to the relevant
staff and managers in delivery of their performance objectives.
(N.B. this job description is a statement of the job as agreed at February 2012. It
should not be seen as precluding future changes that may be deemed necessary by
senior management or the Trustees).
Person Specification: Deputy Shop Manager
Essential Desirable
Physical Good general health.
Physically fit to lift and carry
small loads.
Education and Training Good general standard of
education.
Experience Previous experience in dealing Previous experience in the
with the public. charitable sector.
Experience of managing a
gift aid system for
donated goods.
Experience of recruiting
and working with groups
of volunteers.
Special Skills and Good interpersonal skills. Some basic knowledge of
Knowledge Ability to apply disciplined the retail and health and
practises and to use time safety regulations.
effectively. Ability to identify skills
Ability to work under direction in volunteers that can be
from superiors but equally able developed and employed
to use own initiative. to best effect.
Ability to motivate and
influence others.
Personality and Disposition Sympathy with the RSPCA’s Patient and
aims and policies. understanding.
A proven leader with drive and Ability to plan ahead and
enthusiasm. to see opportunities to
acquire donated goods.
Calm under pressure. An eye for fashion, colour
Resilient in the face of setbacks and detail.
Ability to relate well to people Willingness to learn and
from all backgrounds. acquire new skills through
Honest, trustworthy and training and development.
reliable.
Willingness to learn and
acquire new skills.
Personable and with open
approach to new ideas.
Able to communicate at all
levels.
Proven customer service skills.
Willing and able to work
Special Circumstances longer than the contracted
hours when the job demands.
Organisation
Branch Manager
Retail Shops
Manager
Retail Support
Manager
Retail
Supporter/Trainer
Drivers Deputy Shop
x2 Managers
x 29
Volunteers
