The Alliance, Fred Bulmer Centre, Wall St, Hereford, HR4 9HPTel

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					                     The Alliance, Fred Bulmer Centre, Wall St, Hereford, HR4 9HPTel: 01432 265856
                      Email: info@allianceherefordshire.org.uk Website: www.allianceherefordshire.org.uk


                                       May 2008 NEWSLETTER
                                                                   Contents

ALLIANCE ORGANISATON ....................................................................................................... 2
Governance ............................................................................................................................................2
Membership ............................................................................................................................................2
Dates for the Diary..................................................................................................................................2
Interest Groups.......................................................................................................................................3
Accreditation ..........................................................................................................................................4
LOCAL COMPACT ..................................................................................................................... 4
Standard contract ...................................................................................................................................4
Compact Code of Good practice on Working Together.......................................................................5
STRATEGIC PLANNING AND COMMISSIONING ..................................................................... 5
Local ........................................................................................................................................................5
National Developments ..........................................................................................................................7
THIRD SECTOR .......................................................................................................................... 7
New Health and Social Care Watchdog for Herefordshire...................................................................7
Survey will measure Local Authorities’ support for sector .................................................................8
New Standard for Public Services .........................................................................................................8
Futurebuilders £215m fund to support third sector delivery across all public services ...................9
Improving Support .................................................................................................................................9
Charities Act 2006 – more changes implemented ................................................................................9
Budget 2008 implications for charities ...............................................................................................10
Liability for harassment by clients/service users ..............................................................................10
MEMBERS’ ITEMS .................................................................................................................... 10
For information .....................................................................................................................................10
ITEMS FOR INFORMATION ..................................................................................................... 11
Consultations .......................................................................................................................................11
Other reports/articles ...........................................................................................................................12
EVENTS..................................................................................................................................... 13
Training Courses ..................................................................................................................................13
Conferences..........................................................................................................................................13
Other Events .........................................................................................................................................14




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                  Please forward any items for the June edition by Friday 30 May 2008
                                   To: info@allianceherefordshire.org.uk




                                                                                   1
                       ALLIANCE ORGANISATON
Governance
The Alliance Annual General Meeting will be held on Tuesday 15 July 2008 at the Three Counties
Hotel between 09:30 – 13:00 followed by a buffet lunch. Chris Bull, Chief Executive of Herefordshire
Council and Primary Care Trust will be addressing the meeting. Full details will be in the post in the
next few weeks.

The Children’s Interest Group, (CHIG), have proposed that the AGM should also provide an opportunity
for members to promote their services. We are, therefore, looking into the possibility of providing display
space for this purpose, and will update you on this shortly.

Full members should have by now received an e-mail asking them to consider nominating someone in
their organisation to become a Director/Trustee of The Alliance Board. These details will also be posted
to full members in the next few weeks. Deadline for the return of nomination forms is Friday 13
June.

In addition to vacancies for Directors, The Alliance Board is also seeking a Chair and Finance Director.

Membership
At recent Board Meetings the following organisations were admitted to The Alliance Membership:

New Full Members (and included on the Register of Approved Providers)

Age Concern, Hereford
Herefordshire Council for Voluntary Youth Services(HCVYS)
The Music Pool

Renewals: Reminder
If you have not already done so, please complete and return your renewal form and payment as
soon as possible.

Members’ Contact Details – Change of address or new staff? Please tell us!
If your contact details change please remember to notify The Alliance office. It is vital our records are
kept up to date to ensure timely circulation of information.

Dates for the Diary

Next Members’ Meeting: Tuesday 17 June 2008
Room Q, Kindle Centre, ASDA, Hereford – 10:00 to 12:30
(You can park anywhere in the ASDA car park for up to two hours. If you will be staying for the whole of
the meeting then you will need to obtain a permit from the Kindle Centre reception on arrival.)

Eleanor Brazil, Interim Director of Adult Social Care will be attending. You may remember Eleanor
attended the members’ meeting in September 2007 when she had just taken up her post. She has now
been engaged until March 2009 and made changes to how Adult Social Care will be organised (more
details below under ‘New Staffing Arrangements in Adult Social Care’ and see attached). She will be
discussing the challenges for the next period and would like to hear your views at that meeting.

Agenda Items: If you have an item which you feel should be included on the agenda for a members’
meeting, then please contact The Alliance office to discuss.




                                                       2
Future Members’ Meetings:
The following dates have been set. These meetings start at 10:00 and finish at 12:30. The new venue
for members’ meetings from 17 June is Room Q, Kindle Centre, ASDA, Hereford.
        Tuesday 16 September 2008
        Tuesday 09 December 2008

Interest Groups
Disability Interest Group (DIG)
The first meeting for the DIG was held on Tuesday 13 May at the Kindle Centre. This was well attended
with a number of apologies as well. Self-directed care/support (presentation by Marion Tweed-Rycroft)
and the Physical Disabilities Commissioning Plan were the main items discussed. The latter will be
circulated to DIG members for their further consideration in order to feedback at the next meeting on
Monday 07 July at 14:00, venue to be announced. This is a good opportunity to help shape priorities for
the final commissioning plan. The group’s terms of reference, secretariat arrangements and meeting
regularity have yet to be agreed. The meeting decided that Marion Tweed-Rycroft should chair and she
has agreed. If you wish to join this group, please e-mail sandiemaddison@allianceherefordshire.org.uk.

Children’s Interest Group (CHIG)
(Secretariat provided by Home-Start Herefordshire)
All meetings will be held between 12:30 – 14:30 at The Fred Bulmer Centre, Hereford.

Dave Scott from Education Psychologies Herefordshire attended the CHIG meeting held on Monday 28
April and gave a talk about the CAF (Common Assessment Framework). CAF is a statutory requirement
from April 2008. Dave Scott distributed the leaflet “Making it Happen” and copies of this can be
downloaded from www.ecm.gov.uk or www.cwdcouncil.org.uk. CAF will be a tool to assess a child in
regard to the 5 outcomes from ‘Every Child Matters’.

Next CHIG Meeting: Monday 23 June
Future Meetings:   Monday 18 August
                   Monday 20 October
                   Monday 08 December

Older People’s Interest Group (OPIG)
(Secretariat provided by Age Concern, Herefordshire & Worcestershire)
All meetings will be held between14:00 – 16:00 at Herefordshire Association for the Blind, 36 Widemarsh
Street, Hereford

Key items for discussion at the last meeting on Tuesday 07 May included a presentation by Age
Concern, Leominster & District and Age Concern, Bromyard & District on the new collaboration called
the Herefordshire Gateway (for more details see www.herefordshiregateway.org). Peter Sowerby, Older
People’s Officer from Herefordshire PCT was also present to discuss other items such as the proposed
transformation of community equipments services (TCES) and the strategy ‘Growing Older in
Herefordshire’. With the latter a separate meeting has been arranged to discuss a draft implementation
plan with consultant Vicki Murray on Tuesday 10 June, 10.30 at The Association for the Blind,
Widemarsh Street, Hereford.

Next Meeting:        Wednesday, 09 July 2008
Future meetings:     Wednesday, 17 September 2008
                     Wednesday, 05 November 2008




                                                     3
Accreditation
The Register of Approved Providers, (RAP, as at April 2008, has now been issued, and is attached. This
will be updated again at the end of June, to take account of any recent changes.

acquA certificates for those providers accredited since September 2007 will be presented at the AGM,
and we will be in touch with you shortly about the arrangements for this.

Work is underway to revise the acquA standards, in order that there is one streamlined process instead
of both acquA and Supporting People. Also, the bar will be raised for the future, taking into account both
learning to date and changes in the external environment. Consideration is also being given to how the
re-accreditation process should work from June 2009 onwards.

acquA accredited full members will shortly receive a questionnaire about the changes, along with an
invitation to attend focus groups, (being scheduled for early July), to contribute in more detail.
Meetings are also being arranged with commissioners, so that their views are taken account of in the
next drat of the standards.

The final report of the external evaluation of the early stages of the implementation of acquA has now
been received. The Executive Summary is attached for information. The acquA team and The Alliance
Board will now be considering the recommendations arising from the evaluation, some of which will feed
in to the planning for the second stage of acquA’s development from next year.

More information
If you have any queries about acquA, please contact accreditation@allianceherefordshire.org.uk, or call
01432 355976 between 09:30 and 14:30 on Tuesday and Wednesday. You can leave a message at
other times; your calls will be returned at the earliest opportunity.




                                 LOCAL COMPACT
Standard contract
As previously reported, this is almost ready for use by Herefordshire Public Services for contracting with
third sector providers. Whilst The Alliance was unable to agree to all the content, it did gain a final
concession over inflation with the following clause now included: ‘In the event that taking into account
opportunities for efficiencies, the actual inflation impact reduces the ability of the Provider to meet
contracted service levels, there will be a consideration of an appropriate reduction or change to the
required service levels’. Commissioners will also be required by the contract to negotiate in January of
each year so members can feel reassured that there is now a process in place to properly discuss full
cost recovery and risk sharing within the terms of the contract.

That said, a new Department of Health (DH) national standard contract for Community Services is likely
to be mandatory for use by all PCTs as of 01 April 2009, potentially cutting right across local
arrangements. The Alliance, which is contributing to the DH working group drawing up the contract, has
stressed to the DH that the effect of this will be to separate the commissioning arrangements of the

                                                       4
Council and PCT – the opposite of what The Alliance and commissioners have tried to achieve over the
last twelve months! All parties will continue to work towards a unified approach and await further
developments etc.

Compact Code of Good practice on Working Together
The Alliance has been tasked with drafting this Code for publication and use from 01 April 2009, and will
wish to consult widely with members and commissioners over its content. This will be an opportunity to
formally acknowledge and agree the role of the third sector in the commissioning cycle not only as a
service deliverer but also as a planner and shaper of services. It will also define how the sector should
be consulted but also the responsibility of members to respond. It will include commitments that will
ensure that the third sector as a valuable source of informed opinion is included in future working
arrangements. As with all Compact Codes, the aim is to improve working relationships, enhance mutual
understanding and improve performance.


                    STRATEGIC PLANNING AND
                        COMMISSIONING
Local
Herefordshire Public Services (HPS)

Members of Third Sector First, (TSF), - (Richard Betterton, Coordinator, Herefordshire Council for
Voluntary Youth Services; Susan Black, Coordinator, Voluntary Sector Assembly; Helen Horton, Chief
Executive, The Alliance; Will Lindesay, Chief Executive, Herefordshire Voluntary Action; and Richard
Quallington, Chief Executive, Community First) - recently met Chris Bull, Chief Executive, for a second
discussion about the strategic relationship between HPS and the third sector in the future.

The HPS Joint Management Team structure chart is attached for information. The Chief Executive re-
assured TSF that, in spite of looking top-heavy, it is in fact cost-neutral across the two organisations.

Recruitment is either currently under-way, or about to begin, for several of the key posts. The Head of
Integrated Commissioning has now been appointed. He is Ian Williams, who has most recently been
PCT Chief Executive in North Cornwall, and who may be known to some members from his earlier time
in Bromsgrove. Ian is expected to take up his appointment in July, and will eventually assume
responsibility for Adult Social Care as well.

Review of Provider Services

The Health Services Management Centre at Birmingham University have been engaged to conduct a
major review of the PCT’s service provision between now and July, with a view to making
recommendations for future patterns of service, which may also have implications for Hereford Hospitals
Trust and Adult Social Care. Chris Bull acknowledged that any changes could also have a significant
impact on the third sector, and undertook to ensure that the third sector is appraised of the review and
has the opportunity to participate.

Adult Social Care

New staffing arrangements in Adult Social Care
Adult Social Care now been re-organised. New Heads of Service and responsibilities and line
management arrangements attached.




                                                       5
Domiciliary care
The Adult Social Care department is to look at a process of shaping the market as current domiciliary
care contracts end in February 2009. Members interested in this area of work should consider how they
can prepare for this opportunity. With the potential impact of self-directed care, members should expect
a reduction of block contracts in favour of spot purchasing according to individual user preferences.

Self-directed care, personalisation, individual budgets
Members, particularly those working with adults, should consider how to prepare for the impact of
individual budgets and the likely phased reduction in block contract purchasing over the next three years.
Strong marketing, acquA accreditation, flexible user-centred approaches, understanding user
preferences as well as efficient accounting and recording methods will be vital for success.

Herefordshire PCT has expressed interest in becoming a pilot site for individual patient budgets.
Nationally Lord Darzi, Parliamentary Under Secretary of State at the Department of Health, has said:
"From this, we need to learn how to support and allow eligible service users increasingly to design their
own tailored care and support packages. This could include personal budgets that include NHS
resources." This could embrace the costs of therapies, nursing, and aids and equipment. A starting point
among the estimated 17 million people in the UK with a long-term condition could be those with a
relatively stable diagnosis, such as asthma, early-stage multiple sclerosis or chronic back pain.

Equitable access and out of hours
Herefordshire Public Services is inviting expressions of interest to large or specialist providers to tender
for a new joint service providing increased access to GPs and out-of-hours contact with social care staff.
There are plans for a new access or ‘walk in’ centre in Hereford that will be open from 8am to 8pm seven
days a week.
Euan McPherson, Programme Manager, Equitable Access to Primary Care, PCT, has agreed to attend
an Alliance members meeting to discuss the plans and future potential for wider partnership involvement,
including the third sector. Contact Euan at the PCT on 01432 344344.

Review of commissioning arrangements in adult health and social care
A review has been proposed of joint commissioning arrangements across the PCT, Adult Social Care
and Supporting People, in particular to identify how decisions are made, where accountability lies and to
provide recommendations for improvements. The scope of this review will be across all adult groups that
link to the Adult Commissioning Board i.e. older people, mental health, learning disability, physical
disability and long term conditions. The Alliance welcomes this review not least as it should link with
work on the proposed ‘Compact Code on Working Together’ and offer opportunities to feedback on the
declining role of wider reference groups, and how to improve the staffing structure of the Council and
PCT for integrated commissioning purposes. There will be a consultation event some time in June.
Updates will be provided in future newsletters.

Supporting People

Supporting People is now being managed by Adult Social Care at Herefordshire Council. It is unclear at
this stage how this will effect the strategic direction of the programme.

Children’s Services

Children’s Scrutiny Committee
At the last Children’s Scrutiny Committee meeting held on Monday 21 April 2008 it was confirmed that
the Children and Young People's Plan has now been signed off and a Delivery Plan will be produced in
mid May.




                                                        6
National Developments
DWP Commissioning Strategy
This document sets out the government’s new strategic approach to the commissioning of employment
programmes. It focuses on simplifying and rationalising the existing set of Welfare to Work contracts.
It clearly states that they want a stronger, more consistent base of what they call top-tier providers, who
can work closely with regional and sub-regional partners to deliver sustainable jobs for unemployed
people. Contracts will not be as large as regions, but will extend beyond JobCentre Plus districts.
Smaller providers will mainly be sub-contractors. They are introducing a Code of Conduct describing
best practice with regard to treatment of sub-contractors and other partners or suppliers, including
recognition of third sector requirements. More information at:
www.dwp.gov.uk/publications/dwp/2008/com-strategy/cs-rep-08.pdf.

Innovation Nation
The White Paper, Innovation Nation, is about unlocking the talent of everyone in the UK to secure
economic prosperity, improve individuals’ quality of life, and meet the challenges of globalisation and
climate change. It sets out the government’s aim to make the UK the best place in the world to run an
innovative business or public service, including in the third sector. It follows the Budget in which the
Chancellor said he would look into the practicality of setting a goal for small and medium enterprises
(SMEs) to win 30% of all public sector business in the next five years. The themes include:
     putting innovation at the heart of procurement: government departments have got to come up
       with Innovation Procurement Plans and are encouraged to engage with businesses at an early
       stage
     making sure regulation and red tape doesn’t stifle innovation
     supporting research and the development of new products
     supporting knowledge transfer
     more work to help businesses protect their Intellectual Property rights


                                   THIRD SECTOR
Local

New Health and Social Care Watchdog for Herefordshire
A new health and social care watchdog with powers to inspect premises is about to be formed in
Herefordshire.
Herefordshire Council has just appointed the Carers Federation as the organisation which will set up and
help run the Local Involvement Network (LINk).
The LINk replaces the previous Public and Patient Involvement Forums and will, for the first time, be
responsible not only for health but also Social Care.
It will involve a wide range of Herefordshire people whose voices are seldom heard – like busy workers,
children, people with disabilities, remote rural dwellers and ethnic minorities – to make sure they have
their say in how services are run.
The LINk will be able to enter premises and assess services, collect views of service users and expect
responses when requests for information are made to committees and organisations.
First steps towards the new LINk will be to form a steering group, arrange stakeholder meetings to
recruit members, determine governance arrangements and decide a work programme.
Anyone wanting to know more should contact Kath Soanes, LINks Operations Manager on 07739
237452 or e-mail k.soanes@carersfederation.co.uk.




                                                       7
National
Survey will measure Local Authorities’ support for sector
The new local government performance framework includes a single set of the 198 National Indicators
(NIs). These indicators cover all the national priority outcomes which local authorities will be responsible
for delivering, either on their own or in partnership with others. The NI set includes a new indicator,
namely NI7 “an environment for a thriving third sector”.
The Office of the Third Sector has published a briefing note to provide Local Strategic Partnerships
(LSPs) with more information and guidance on NI7. It states that NI7 has been included so that it will be
possible to measure the contribution that local government and its partners make to the environment in
which independent third sector organisations can operate successfully.
A survey will be used to judge the existence – or not – of a supportive environment. All third sector
organisations included in the survey will be asked: “… how do the local statutory bodies in your area
influence your organisation’s success?” The indicator will be scored according to the proportion of third
sector organisations who answer ‘positive’ or ‘very positive’ to this question, on a five point scale.
The survey will also capture views on a range of relevant local issues, which together might contribute to
a supportive environment. These will include: the strength of local partnership arrangements; the
availability of local resources – including human resources (volunteers, employees, trustees), financial,
management and other support services; funding opportunities and relationships (grants and contracts);
opportunities to influence local decisions; the support available from other (second tier or umbrella) third
sector organisations.
The survey will be sent out to a randomly selected group of 97,000 charities across England. The polling
will be conducted in the autumns of 2008 and 2010, with results published in early 2009 and 2011.
It is worth noting that in addition, Local Area Agreements (LAAs) must prioritise up to 35 indicators from
the national set of 198, with specific improvement targets set for each. The guidance states that a
stronger third sector would be an asset in every local authority area, and whether or not NI7 is chosen as
an LAA priority, performance against it will be measured and reported in every area. “This means that
every area should give careful consideration to the steps that it needs to take to improve performance.”

Pull Together
New measures now mean that a whole range of public sector agencies have to unite services around the
local vision set out in the LAA. Regulations have come into effect bringing with them a new duty to co-
operate in an effort to deliver improved services for local people. Key government service providers –
such as local authorities, PCTs, the LSC, Jobcentre Plus, Police, Fire & Rescue, the Regional
Development Agency (RDA) – will have a responsibility to work together to identify and agree priorities,
and to work towards achievement of the priorities that have been agreed.

New Standard for Public Services
Government has launched the new Customer Service Excellence (CSE) standard – a practical tool to
support and drive public services that are more responsive to people’s needs. CSE can be applied by
any organisation that delivers a service to customers in the UK, though government will be promoting it
for use by organisations delivering public services, including those in the private and third sectors.
Organisations can now apply to be assessed against the CSE standard from 01 April 2008.
The aim of CSE is to encourage, enable and reward organisations that are delivering services based on
a genuine understanding of their customers and communities. Successful organisations will be able to
demonstrate:
     personalisation: services must be designed around the needs of the public. Hard-to-reach
       groups must not be ignored.
     collaboration: work must be done in partnership with citizens.
     workforce skills: emphasising the link between public service reform and training for staff.
     leadership and commitment: organisations must display customer-focus from the boss down to
       frontline staff.
     accountability: to communities and individuals.
Assessments are carried out by one of four independent certification bodies. Successful certification
allows you to display a hallmark. CSE also has an online self-assessment tool which organisations can

                                                        8
use to test how much progress they need to make to achieve the standard. For more information on
CSE visit www.cse.cabinetoffice.gov.uk.

Futurebuilders £215m fund to support third sector delivery across all public services
Futurebuilders England has said it is actively seeking applications from third sector organisations
working across all public service areas who are looking to win contracts with statutory bodies such as
local authorities, primary care trusts and learning and skills councils.
Set up in 2004, this government-backed investment fund has so far only been open to organisations
working within the areas of crime, community cohesion, children and young people, education and
learning, and health and social care. But with an additional £65m to invest – bringing the Fund total to
£215m – the eligibility criteria have been widened.
The Futurebuilders England fund is now under the management of the Adventure Capital Fund (ACF),
and says it expects a significant increase in applications. It intends taking a proactive approach to
finding suitable applicants by appointing a marketing development director and a business development
team who will be responsible for actively seeking out third sector organisations who meet the fund
criteria, and who will support the winning of public service contracts.
To apply for an investment, or to find out more visit www.futurebuilders-england.org.uk or call 0191 261
5200.

Improving Support
Funding from Capacitybuilders for the six national hubs of expertise has ended, but we understand that
the valuable assets and resources they have built up will continue to be made available to the third
sector via the individual hub websites. These cover finance, governance, ICT, performance, workforce,
and volunteering.
Improving Support is a joint initiative to strengthen the support services available to third sector
organisations. It is co-ordinated by Capacitybuilders and funded through its National Support Services
programme. All nine of the national support services (which have replaced the old national hubs of
expertise) are up and running. The programmes each have their own organisational lead as follows:
     Collaboration (Bassac)
     Equalities and diversity (Women’s Resource Centre)
     Income generation (Acevo)
     Marketing and communications (Media Trust)
     Modernising volunteering (Volunteering England)
     Performance management (Charities Evaluation Services)
     Campaigning and advocacy (NCVO)
     Leadership and governance (NCVO)
     Responding to social change (NCVO)
To find out more about any of the above workstreams go to www.improvingsupport.org.uk.

Charities Act 2006 – more changes implemented
A further roll-out of the Charities Act 2006 is now in place, and the main provisions that have come into
force with effect from 01 April include:
     A new statutory definition of charity based on a list of headings of charitable purposes and the
       public benefit requirement. All purposes that were charitable before this provision was
       commenced will continue to be recognised as charitable
     Various accounting and reporting changes to bring the legal framework for charities up to date
     Provisions clarifying the whistle-blowing duties of auditors or independent examiners
     Removal of the presumption of public benefit for organisations involved in the advancement of
       education, relief of poverty, or the advancement of religion
     A requirement for professional fundraisers to state how much they are paid when asking for
       public donations.
Blake Lapthorn Tarlo Lyons solicitors have put an information sheet on their website. Go to
www.bllaw.co.uk/sectors/charities/client_information_sheets.aspx.




                                                      9
Budget 2008 implications for charities
The Office of the Third Sector has a news page on the Budget on its website at
www.cabinetoffice.gov.uk/third_sector/news/news_stories/080312_budget.aspx.

Liability for harassment by clients/service users
A local authority housing officer successfully brought a claim for racial harassment against her employer
after having to listen to customers make racist comments. Not only did the local authority have no
procedures in place to deal with such comments, but its explicit policy was that racist comments or
behaviour by customers should be ignored and should not be challenged. Gravell v London Borough of
Bexley is at www.bailii.org/uk/cases/UKEAT/2007/0587_06_0203.html.
This information was highlighted by the legal update service provided by Sandy Adirondack. Her advice
is: ‘ By now, most employers should have in place clear policies on racist, sexist, homophobic and other
unacceptable comments and behaviour by employees and volunteers. It is important to ensure that
equally robust policies and procedures are in place in relation to comments and actions by clients,
service users and others’. See also Changes in sexual and sex harassment rules for statutory
obligations relating to such harassment by third parties. Go to www.sandy-a.co.uk/employment.htm
where you can also register to receive legal updates electronically.


                                 MEMBERS’ ITEMS
For information
Herefordshire Carers’ Support
New services for carers are being developed in Herefordshire during the coming year. Herefordshire
Carers’ Support would be grateful if you would complete their questionnaire so they can influence what
services are provided. Questionnaires can be collected form libraries and information centres or by e-
mail: annashley@herefordshirecarers.co.uk or phone 01432 356068.

Deaf Direct
Deaf Direct Hereford Centre is a UKOnline Centre and has fully accessible public access computers with
printers and webcams. Drop in between 09:30 – 12:30 Monday to Wednesdays or 10:00 to 16:00 on
Thursdays. 1-1 courses are also available. For more information contact Deaf Direct on Tel: 01432
357741 / Fax: 01432 357743 / Text: 01432 357747.

Herefordshire Voluntary Action (HVA)
HVA are holding the following events:
Herefordshire Volunteer Co-ordinators’ Forum on Thursday 29 May at Kindle Centre, ASDA
Funding Breakfast at Saxtys on Tuesday 03 June
Golden Valley Funding Lunch on Tuesday 10 June at Vowchurch Memorial Hall
Hereford Charities Volunteer Market on Saturday 14 June at High Town Hereford
If you would like further information on any of the above events contact HVA on 01432 343932 or e-mail:
outreach@herefordshireva.org.

Herefordshire Centre of Independent Living (HCIL)
See attached leaflet on ‘New penalties for errors on Inland Revenue returns and documents’.

Age Concern Ledbury
Following a presentation to the Older Peoples Interest Group (OPIG), the Herefordshire Gateway will be
launched publicly on Monday 02 June at Hedley Lodge, Belmont (11:00 - 13.00). This innovative
Charities programme has been created with generous funding from the Lloyds TSB Foundation under an
initiative submitted by the five Herefordshire Age Concerns. The Gateway is open to all Herefordshire
charities. It is designed to enable fast-track referrals from organisational users and enable them to match
clients to available charitable services quickly. The service is available 24/7 through its internet site
and from 09:00-17:00 during weekdays via a freephone telephone number. A dedicated Gateway
Officer, Kim Clay, was appointed in April and is based in Leominster.

                                                       10
The website has been designed by Ross IT firm, Mandata Ltd., specialists in designing secure software
and internet sites for charities. The Gateway is able to link with Charitylog, a contact management
system used by an increasing number of charities across the UK. Secure referrals on the Gateway can
only be made by registered organisations/users. Initial searches for services can be by postcode, charity
name or service type, before an enquiry is sent. Once received, charities joining the Scheme must aim
to respond directly to clients within 48 hours (weekdays). The Gateway Officer will track referrals and
follow through, producing reports both for referrer and for the receiving charity.
 In addition to the referral Gateway the website hosts a Herefordshire Third Sector recruitment section,
news and updates on charities' delivery across the County.
Three month's free Gateway membership is being offered now to registered charities delivering services
locally. Submission of members' news features is free. Recruitment advertising costs
£50/2 week placement.
For further information please contact kim.clay@acld.org.uk visit www.herefordshiregateway.org or
telephone 0800 195 4550


                      ITEMS FOR INFORMATION
Consultations

‘No Secrets’ Third Sector Consultation Event – Birmingham, Tuesday 03 June
This event is specifically targeted at any Third Sector service provider organisations (voluntary and
community sector, social business enterprise, mutual, etc) that are interested in the working of the
protecting vulnerable adults guidance ‘No Secrets – Reviewing Adult Safeguarding’. To book a place
contact melanie.nicholas@csip.org.uk.

More draft guidance on public benefit
The Charity Commission has issued supplementary draft guidance on public benefit in relation to four
different types of charities. The consultation on public benefit for charities working for the advancement
of religion, and the prevention or relief of poverty runs until 30 June. Education and fee charging
charities are also the subject of more detailed draft guidance, and consultation on this guidance ends on
11 July. See the consultation document on the Commission’s website at:
www.charitycommission.gov.uk.

Statutory Guidance for Children’s Trusts on the duty to co-operate. Ends 26 June 2008
The term ‘Children’s Trusts’ and ‘Children’s Trust arrangements’ don’t just encompass strategic
partnership boards, but all the change needed to deliver better and more responsive integrated services.
In particular Trusts must start to show more rapid progress in closing the gap between children from
disadvantaged and vulnerable backgrounds and their peers.
The Children Act (2004) provided the legislative foundation for Every Child Matters. Section 10 required
local authorities and their relevant partners to co-operate to improve children’s well-being, and guidance
was issued in 2005. The draft guidance updates the earlier version based on the experience of Trusts
so far, putting more emphasis on promoting cultural change and driving improved outcomes. It states
that all partners, including the voluntary sector, “should pursue commissioning activities jointly and pool
budgets wherever possible to shape local services to meet the needs of children and families”.
Although third sector organisations are not covered by the ‘duty to co-operate’, the paper makes clear
that they are not to be excluded from decision making and governance arrangements, and should be
closely engaged. In fact, local authorities should make efforts to ensure smaller organisations can be
involved.
This new supplementary guidance reflects the thrust of the Children’s Plan to develop greater cultural
change within Children’s Trusts so that they understand and focus on children’s needs and building
strong local partnerships to improve capacity to work across professional boundaries. The guidance
also aims to help schools to become more active partners within the Children’s Trust. The consultation
document is available at:
www.dfes.gov.uk/consultations/downloadableDocs/Childrens%20Trust%20Statutory%20Guidance.pdf.


                                                       11
Fair play: a consultation on the play strategy. Ends: 18 July 2008
This is a joint consultation from the Departments of Children, Schools & Families, (DCSF), and Culture,
Media & Sport, (DCMS). Having more high quality and safe places to play is a government priority. It is
recognised that bullying and other community safety issues need to be worked on at the same time.
Government wants those working in planning, transport, housing and environment departments to also
think about play provision, and for there to be an end to a ‘no ball games here’ way of thinking. From
2009 there will be a new performance indicator on what children think about their local parks and play
spaces. The consultation document is at:
www.dcsf.gove.uk/publications/fairplay/downloads/7567-DCFS-Fair%Play.pdf.

Other reports/articles
Commission gets tough on late accounts
The Charity Commission is introducing new measures to ensure that charities that no longer operate are
removed from the Register of Charities. Charities that fail to prove they are still operating will receive a
series of warnings, before removal.

Example Service Specifications for Day Services
Whilst service specifications for mental health day services should always reflect the needs of the local
population, there is no need for commissioners across the country to start from scratch.
The National Social Inclusion Programme website now features two quite different example Service
Specifications from Eastern Surrey and Camden, as well as other sample tender documents from
Camden. They can be downloaded from:
http://www.socialinclusion.org.uk/work_areas/index.php?subid=79#section009

Recording Outputs in Day Services
While the recording of outcomes is becoming increasingly important in the monitoring of mental health
day services, there is still an expectation on most providers to measure outputs, such as how many
people are using the service, as well. With changing patterns of service delivery meaning people access
services more flexibly and for more diverse reasons, ensuring the measurement of outputs is meaningful
is an increasing challenge.
If you have developed approaches to measuring the use of day services which go beyond simply
recording daily attendance but are reliable and easy to use, Ben Taylor would like to know. Contact
ben.taylor@londondevelopmentcentre.org.

One In Four Campaign Pack
Developed by NIACE, the national organisation promoting adult learning, in conjunction with the National
Social Inclusion Programme and the Learning and Skills Council, this pack has been produced "to
promote better knowledge and awareness about mental health problems and to support the positive
contribution adult learning can make to recovery from mental health difficulties"
It is a beautifully produced pack including posters, leaflets and postcards on a range of subjects related
to mental health and adult learning including:
* Resources to support communication and the celebration of achievement
* Materials to raise awareness and increase knowledge
* Activities to encourage creativity as a powerful ingredient of recovery
* Advice about campaigning and fundraising
If you would like a pack sent to you, please contact: antonia.furmston@londondevelopmentcentre.org.

Open Up on the Mental Health Media campaign programme – Paid Opportunities – Closing date
Monday 26 May
Information on paid opportunities for working with Open Up on the Mental Health Media campaign
programme is attached. This may be of particular interest to people with experience of mental distress.




                                                       12
                                           EVENTS
Training Courses
Participation Works
FREE Training for YOU – Birmingham, Tuesday 03 June
Are you looking to increase children and young people participation in your organisation? Then the
Participation Works consortium has a range of training courses and a consultancy package, ranging from
introducing a selection of training methods and tools, through to organisational change and strategic
planning to support you.
Courses are designed to meet the needs of a wide range of staff including managers and trustees as
well as young people themselves, and will include accredited training. The training programme is being
delivered England wide by a team of Participation Works approved trainers, including young people who
are aged 16-19 years.
Courses are free to Voluntary, Community and other Third Sector organisations (1 person per
organisation) and £85 for statutory organisations.
Hear by Right helps you map and plan the participation of children and young people within the
organisation. The Hear by Right workshops are designed to raise awareness about participation and
show you how to use the Participation Works Hear by Right Self-Assessment Tool.
Find out more and book online at www.participationworks.org.uk or call the Participation Works Enquiry
Line on 0845 603 6725

Conferences

Better Lives, Better Futures - Day Services Modernisation Conference - Friday 27
June, London
Subtitled 'Making progress in modernising mental health day services' the Better Lives, Better Futures
conference promises to be a very stimulating event for anyone involved in mental health day services.
It will feature some excellent and influential speakers, including Rachel Perkins and Peter Bates, and
workshops will provide ideas and inspiration on topics including:
* User involvement in re-commissioning
* Developing user-run day services
* Working with those furthest from social inclusion
* Bringing the community in
* Collaborative use of direct payments
The conference programme and booking form can be downloaded from:
http://www.pavpub.com/pavpub/conferences/showfull.asp?Conference=699

                                                  *****
Action Planning Funding Roadshow
A one-day conference with top-level presentations from the main statutory, lottery and trust funders,
presented in three locations between 10:00 to 16:00:
Wednesday 18 June – Central Hall, Westminster
Tuesday 24 June – National Motorcycle Museum, Birmingham
Tuesday 08 July – West Yorkshire Playhouse, Leeds
Attendance fee: £125 per person including VAT, lunch, presentation materials and networking reception.
Further details on www.actionplanning.co.uk.

                                                  *****




                                                      13
Improving the Life Chances of Disabled Adults - One Day Conference - Monday 07
July - Central London
Supported by Office for Disability Issues
The Independent Living Strategy has placed the government’s ambitious vision of achieving disability
equality by 2025 firmly on track. The benefits of social mainstreaming and personalised services within
adult social care have been well documented. However, the 2010 target date for establishing user-led
organisations in every local authority is fast approaching. Capita’s National Improving Life Chances for
Disabled Adults Conference presents a cross-cutting agenda to address the most urgent gaps in
provision for promoting opportunity with disabled adults. Targeted sessions include:
    Latest Government policy featuring a key review of welfare reform taking effect from October 2008
    Improving access to meaningful long term employment, training and lifelong learning
    Engaging employers, adult education providers and housing services to deliver better standards of
       choice, control and independence
    Successful partnership approaches to identifying and involving disabled people and user-led
       organisations in the commissioning and delivery of integrated services
Attend this timely and focused one day conference to examine how the “Disability Life Chances” agenda
is being advanced. Engage with fellow stakeholders who share your commitment to promoting the
independence, wellbeing and security of adults with additional needs. For more information see
http://www.capitaconferences.co.uk/.
                                                   *****

New Horizons: Funding and finance for the future – Annual Gathering 2008 –
Tuesday 03 June
Inspirational presentations from leaders in the field * Informative and practical workshops * An extended
lunch with an opportunity to hear from those putting sustainable funding into action * Plenty of
opportunity to network, including a drinks reception sponsored by Charity Bank * 1-2-1 surgeries and
advice sessions. For more information or to book on-line go to www.ncvo-vol.org.uk/SFP08.

Other Events
Volunteers’ Week 2008 – 01 to 07 June
Volunteers’ week 2008 takes place between 01 and 07 June. It is an annual celebration of the work
volunteers do. During the week events are held across the country to recognise, reward and recruit
volunteers. Go to www.volunteersweek.org.uk for more information and ideas for events.




                                                      14
           The Alliance of Third Sector Organisations working
    collaboratively for improved health and social care services in
                             Herefordshire
The Alliance exists to be a point of contact, forum and voice for the sector on health and
social care matters, to lead change in introducing standards in sector organisations providing
health and social care services and to provide effective mechanisms for the sector to work
with public authorities constructively over health and social care matters.

The strength of the Alliance is in its diverse and vibrant membership. This increased voice
for the third sector is vital if the sector is to influence the design, commissioning, delivery and
development of health and social care services for adults, young people and children in
Herefordshire.

Contacts
Helen Horton - Chief Executive
Sandie Maddison – General Manager
Dawn Bannerman – Finance Officer
Andrew Strong – Adult Commissioning Manager
Angela Higgleton – acquA Administrator

The Alliance Main Office: Tel 01432 265856 or email: info@allianceherefordshire.org.uk

acquA: Tel: 01432 355976 or email: accreditation@allianceherefordshire.org.uk

Normal Office Hours: The Alliance office is staffed Monday to Friday 09:00 – 17:00. We
welcome phone calls and visitors 09:30 – 16:00 Monday to Thursday. Every effort is made
to monitor telephone calls on Fridays. Please note that a message service is in operation at
all times. All messages are logged and will be followed up by the appropriate member of
staff as soon as possible.
                  Reg. Charity No. 1086108. A registered company limited by guarantee in England & Wales No. 4067689




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