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					Publisher Ad Operations Senior Manager
Acceleration provides unrivalled digital marketing consulting and technology services to clients around the world. We
have more than a decade of experience creating client focussed solutions that optimise Software as a Service marketing
technologies, automate complex processes, harmonise technology and maximise our clients' return on digital
investments.

With key offices in London and New York, Acceleration employs expert teams throughout North America, South America,
Europe, the Middle East and Africa, and maintains strategic partnerships with industry leaders including Omniture,
Google’s DoubleClick, Boomi and Exact Target.

We aren’t your typical company. We do things that haven’t been done before, and our employees are some of the best in
the world when it comes to maximising client return on digital marketing investments.

We require a Senior Manager for our Publisher Ad Operations division in our Buenos Aires office to join our Publisher
Ad Operations team of dedicated professionals.


Purpose
The Publisher Ad Operations Senior Manager will manage a team of Technical Account Managers (TAMs) and
Campaign Managers (CMs) within the Publisher Ad Operations team. In addition, the senior manager is responsible for
the custom technical services and assisting the business development team with their sales.


Reporting
This position reports directly to the Publisher Ad Operations Director based in Cape Town.


Responsibilities
     Operational
          Facilitating technical and Ad Operations services with TAMs and CMs
          Client Allocation to the team
          Tier 3 Account Management
          Facilitating the pricing on custom projects in conjunction with the pricing team
          Process Optimisation tools
          Participate with the business development team in technical sales and demos
          Project manage large scale implementations and migrations for North American, UK, European, South African
          and Middle Eastern clients
          Participate in the Technical Account Managers weekly status meetings with the US, UK and SA Account
          Teams
          Weekly reports to the Publisher Ad Operations Director
          Develop and facilitate product knowledge of technology platforms (as stated below) to support the business,
          TAMs and CMs and any other ad serving technologies / platforms that Acceleration selects to provide
          consulting and technical services to Clients
          Participate in DFP - Site Catalyst integration projects
          Lead system implementations, integrations, migrations, tag audits and troubleshooting
          Delivery of trafficking, technical support, remote and on-site product training for clients
          First line technical product support experience for the client
             Document and track technical issues and processes
             Keep abreast of product development and industry knowledge to develop best practice guides and skill
             builders for the business and the team
             Support the Delivery Management Services team on related project issues
      People Management
             Day-to-day holistic management of the team in both Cape Town and Buenos Aires in terms of:
                    Team Structure
                    Team Training
                    Process optimization
                    Support Schedules
                    Internal Knowledge Sharing
                    Team skills set
                    Resourcing
                    Performance Management
                    All Staff Management disciplines / issues / motivational strategies


Requirements
      BComm, B BusSci, BSc IT / IS degree or equivalent is beneficial
      2-3 years demonstrated experience in Digital Marketing
      Proven minimum of 2 years people management in a similar managerial role
      Demonstrated Project Management and Delivery Management skills of digital marketing projects and processes
      over simultaneous multiple projects
      Proven digital technical background and knowledge of the related technologies
      Knowledge of Google’s DoubleClick platforms would be a definite advantage
      Proven advanced literacy with HTML 5, XHTML, CSS, Flash and JavaScript essential
      The ability to develop product knowledge of technology platforms and facilitate training including:
             DART for Publishers
             DoubleClick for Publishers
             Rich Media and Video/ In-stream
             Mobile
             Inventory Manager
             Adsense / Adwords
             GAM/ DFP Small Business
             DART Sales Manager
             Ad Exchange 2.0
             Boomerang for Publishers
             DART Network Builder
             DART Adapt
             Any other ad serving technologies / platforms that Acceleration selects to provide consulting and technical
             services
      Knowledge of Omniture Site Catalyst to assist on DFP-SC integration projects
      Demonstrated experience in system implementations, integrations, migrations, tag audits and troubleshooting
      Proven ability in the delivery of trafficking, technical support, remote and on-site product training for clients
      accurately and timely
      Experience in first line technical product support with strong problem-solving and trouble-shooting skills



© 2010 acceleration. All rights reserved.
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      Technical document writing skills, ability to develop project plans, proposals and SoW’s and the ability to document
      and track technical issues and processes
      Project manage teams of technical professionals who are located internationally working in different time zones
      Ability to work under pressure and on multiple projects concurrently while maintaining accuracy, focus,
      communication standards and managing deadlines
      Demonstrated senior management and leadership track record and the proven ability to manage team members
      outside of skills set
      Clear and professional business English communication skills (verbal and written) and a track record of working
      with clients at VP level of Fortune 500 companies
      Enthusiastic and confident individual with the ability to interact well with people of all levels personally and
      professionally
      High energy levels and a strong team player with strong interpersonal skills
      Comfortable with new challenges and “test-and-learn” approach for best practice sharing
      Proven organisational skills, meticulous attention to detail and ability to define and implement processes with
      accuracy, strong attention to detail and excellent analytical skills
      Quantitative and analytical individual with strong numeracy and administration skills
      Proven track record of taking ownership of professional skills and knowledge by proactively pursuing online and
      offline training and development
      Self-driven, hands on executor with the ability to thrive in a fast-paced, high pressure environment
      Demonstrated Customer-focused work ethic with high standard of service and quality control
      Free to travel internationally



Please send us a cover letter, resume in English, and compensation requirements if you are
interested in this position



Closing date for applications: 23 December 2011



Please ensure that you are in possession of the requisite documentation to legally work within the
country where this position is based. Should you not receive a response to your application within 2
weeks of the closing date, please consider your application unsuccessful.




© 2010 acceleration. All rights reserved.
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