centre 22 S T U D Y PA G E S Telephoning These are some of the words that you will need if you phone (or telephone) someone: Parts of a phone number If you phone a number such as 00 44 (0)181 8379292 there are three parts to the number. 00 44 is the (0)181 is the 8379292 is the country code area code phone number The numbers in a phone number are usually pronounced separately: 90233 is pronounced “nine oh two double three”. If you don’t know the number you can look it up in the phone book/telephone directory, or dial directory enquiries (UK) /directory assistance (US) and ask the operator. The operator works for the phone company, giving you information . and connecting your call if necessary Usually all phone calls can be made without talking to the operator. If you phone a large company or organization you may speak to someone in a call centre. This is a large ofﬁce where hundreds of people work answering phone calls. A reverse charge call (UK) /collect call (US) is paid for by the person who receives it, not by the person who makes the call. Some people have an answerphone (MAINLY UK)/answering machine (MAINLY US) which plays a recorded message to you if nobody is able to answer when you phone. In a company or ofﬁce many people have an electronic system called voicemail. Notice the following uses of through: Can I call Japan direct from here, or do I have to go through the operator? The lines were really busy and I couldn’t get through to the airport. Can you put me through to Miss Shaw on extension 342, please? Common phrases meaning to phone someone She said she’d phone/telephone/call/ring (you) tomorrow. I’ll give you a ring/call/phone call. I need to make a call/phone call (to Brazil). Common phrases used when phoning someone , Could/Can I speak to Mr Carter please? Is that Karen? Hi, this is Barbara/Barbara here. Phone problems I’ve been trying to get Sonia all morning but her line is always engaged ( UK)/busy (US). I think you’ve got a wrong number – this is 654731. The line’s busy – do you want to hold the line/hold (on)? It’s a bad/terrible line, I can hardly hear you. Can you speak a bit louder? Hello, can you connect me to Katie Moore again? We were cut off in the middle of our call. I tried to use the public phone but it’s out of order.