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Whether you are an experienced mortgage servicing professional, work in a business support or
professional field, or are simply looking for a change of career, we may well have a role for you.

We offer competitive salaries as well as a wide range of benefits. We place a strong emphasis on
developing our people. We provide a comprehensive programme of training for all employees
covering regulatory and legislative requirements. Our approach includes the use of internal
trainers and external specialists, face to face classroom-training, online learning modules and

Acenden is an equal opportunities employer and all employment decisions are made on the basis
of merit, competence and qualifications without regard to race, religion or belief, gender, age,
national or ethnic origin, disability, marital or domestic/civil partnership status, sexual
orientation, gender identity, or any other category protected by relevant legislation and codes of

Chief Operating Officer
Chris Miller

Chris Miller joined the company in October 2010 as Chief Operating Officer, responsible for all
servicing operations, customer delivery, IT infrastructure and development and HR and Training.
Chris has over 20 years executive leadership experience in consumer and mortgage loan
servicing, with a strong emphasis on credit and collections. He was previously EVP-Chief
Servicing Officer at Bridgefield Mortgage Corporation, a subsidiary of Citadel Investment
Group. Prior to this, Chris was Senior Vice President and Servicing Manager of NovaStar
Mortgage Inc., where he led all servicing activity on a portfolio worth $16bn and achieved the
highest servicing ranking from Standard & Poor’s and above average rankings from both Fitch
and Moody’s. He was formerly Vice President for Option One Mortgage Corporation,
responsible for a number of areas, including Collections and Customer Service.
IT Director
David Aylmer
David Aylmer is the IT Director, responsible for all infrastructure and system development and
operations. David is also responsible for the development of Acenden Mortgages website interface with
both customers and clients. David joined the company in October 2010 from TrigoldCrystal, the largest
sourcing systems supplier in the mortgage industry, where he was responsible for the initiation, design
and roll out of all new projects and products. Prior to this, David founded and ran his own mortgage
software company, Dashboard Software, where he designed and built software for the mortgage
intermediary market. Previously, David worked as CIO at Creditweb, a pan-European mortgage
brokerage firm and was Director of IT at leading independent mortgage broker John Charcoal, where he
was accountable for the group’s IT and telephone infrastructure.

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Description: A fixed, lower rate of interest is one of the most popular reasons for refinancing a mortgage, as over the course of ten or twenty years, a lower rate could save the borrower a small fortune. So it follows that one of the best times to apply for refinancing is when there are lending institutions offering special deals.