2206 38th Street, Apt 3B • Astoria, NY 11105 • (555) 555-5555 • firstname.lastname@example.org A talented and accomplished IT professional with background in Network and Systems Support
• • • • Over 5 years of Information Technology experience. Extensive background in systems and technical support. Adept at telephone and on-site user support. Familiar with project management, able to multi-task. • • • • Skilled in network administration and support. Familiar with PC installation and configuration. Able to perform server backup and maintenance. Excellent verbal/written communication skills.
Operating Systems: Networking: Windows 98/NT/2000/ME/XP, Novell Netware, Macintosh OS, DOS LAN/WAN, TCP/IP, Ethernet (10/100/1000), IPX/SPX, T1/T3, ISDN, DNS, DSL, NetBEUI, registry configuration, web browser configuration and installation, network support MS Office, PowerPoint, Access, Project, Visio, Outlook, Lotus cc:Mail, Norton Ghost, Citrix Emulator Client, Corel Office Suite, Veritas Backup Exec, Lap Link, Remedy, Peregrine Service Center Problem Management / Asset Center Asset Management, Jaws, Zoom Text, DEC Talk, FRx Drilldown, Timbuktu, NetMeeting, Au