Netowork Operations Director Resume

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Netowork Operations Director Resume Powered By Docstoc
					Robert Jobseeker
8 Beaver Pond Rd. • Bellingham, MA 02019 • (555) 555-5555 • (555) 555-5555 • jobseeker@media100.com

SUMMARY Highly talented and accomplished Information Technology Executive with more than 10 years of program and department management experience. Proven ability to direct IT support, operations, and business units. Additional background in facilities management. Expertise in global network design and implementation, acquisition integration, budgeting, product and services evaluation, purchasing, global team and project management, vendor negotiations, and business operations. Consistent record of improving productivity and efficiency while reducing costs. Able to bridge the gap between technical and non-technical persons. Outstanding presentation and communication skills. PROFESSIONAL EXPERIENCE Media100 Inc., Marlborough, MA 1997 – 2007 Director, Global Network Operations  Oversee all daily activities and functions of global IT, telecommunications, and network operations group. Supervise up to 10 direct reports. Designed and established complete infrastructure, supporting locations in the U.S., Germany, Italy, the U.K., and France.  Reduced communications costs $175,000 by designing and implementing global frame relay and VPN.  Introduced Computer telephone Integration (CTI) system for global call routing that increased customer service capabilities and eliminated ‘dropped’ calls. Implemented state of the art call center software for improved call tracking and automated vital call center functions.  Achieved dramatic savings by establishing in-house hardened data center and server environments, eliminating outsourced functions.  Designed VoIP network that reduced telephony costs by $5,000 per month.  Developed and established new global network security architecture, including Checkpoint firewalls.  Planned and coordinated migrations to Windows 2000 and Windows XP for approximately 200 users.  Hold additio
				
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