In-Basket Project - DOC by Z5HN4T6E

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									                                       In-Basket Project
                                 So - What's Wrong With That?
                                            (Ethics)
                                       Teacher Resource
Skill Level:           Beginning

Time Line:             3 Hours (Time may vary depending upon group and classroom discussion)

Description:           The student will examine work and personal ethics in the workplace as they
                       prepare to enter the workforce.

SCANS Proficiencies

Interpersonal:         Participates as a member of a team
                          Develop answers to questionnaire/case studies
                       Works with diversity among the group members
                          Respect other group members

Information:           Evaluates information
                          Reach an ethical decision using given information in case
Basic Skills

Reading:               Read instructions

Listening:             Listen to other person=s point of view

Writing:               Record information correctly
                       Compose/create documents


Thinking Skills

Decision Making:            Determine a solution to each case


NBEA Standards

Communication I: Foundations of Communication
Communicate in a clear, courteous, concise, and correct manner on personal and professional
levels
B. Informational Reading
Level 1
 Expand vocabulary
 Read for enjoyment and appreciation
 Read textbooks and online sources for information
 Demonstrate reading comprehension by restating or summarizing
 Apply reading skills to gather information from casual print and electronic media
 Analyze the integrity of print and electronic information
 Read and follow simple directions




IDOE-Business Services & Technology Programs                    In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                     Page 1
                                So - What's Wrong With That?
                                           (Ethics)
                               Teacher Instructions/Guidelines

Descriptions/Jobs

The student will examine work and personal ethics within the workplace. The student will fill out
a questionnaire, discuss their ideas, and make decisions based on ethics.

Job 1      Fill out the Questionnaire. This questionnaire deals with the student=s personal and
           professional ethics. The student will print out and turn in the questionnaire. (Teacher
           Note: A printed copy of Questionnaire A follows.)

Job 2      In a small group, (2-3) assigned by the teacher, compose a summary of the ideas
           within the group for each question. Print out the composition.

Job 3      Facilitate class discussion over questionnaire A. After the discussion is completed,
           have groups to turn in their composition from Job 2.

Job 4      Work in groups of 2 or 3 to determine solutions for case studies. Compose a short one
           paragraph answer to each of the cases. Print out the composition and turn it in.

Job 5      Facilitate class discussion on the case studies.

Supplies/Materials

Pencil/pen
Paper
Computer with word processing software

Recommended Uses

Business Law, Vocational Business Programs, Business Cooperative Experiences




IDOE-Business Services & Technology Programs                  In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                   Page 2
                                 So - What's Wrong With That?
                                            (Ethics)
                                  Example Output/Solutions




Questionnaire/Case Studies

There are multiple ways any of these situations can be handled. Evaluate these on the basis of
judgment and ethical considerations. Emphasis can be placed on legal as well as moral
standards.


Note to Teacher:

Some of these things have happened in my COE class. As adults and teachers, we sometimes
take students ethics for granted. We as teachers need to help students to understand ethics in
the workplace. They need to think about what is right and what is wrong.

I wrote this In-Basket because of "Ken". Ken (as all of my student's knew and assumed I knew)
was dealing drugs. I got him a job in a small credit union. I had used the training station for
three years. I knew (or thought I knew) "Ken" from the previous year. I had worked with "Ken's"
mother on his attendance and tardies. I got a call at home one Friday evening in December
from the credit union manager. The police had just left the office. When an audit was
performed, it determined that "Ken" had taken money from the credit union. He would go to the
bank and get money out for the credit union and then deposit only part of the money into his
drawer. He had taken $5,500 over a three-month period. He came to class the next two days,
and I had to face him and say nothing until the police investigated the case. "Ken" confessed to
the police. He was expelled from school. He was prosecuted. The felony (he turned 18 in
October) was lowered to a Class D Misdemeanor. He paid back the money and was put on one
year of probation. The credit union has implemented a drug-testing policy and is no longer
participating in my program.




IDOE-Business Services & Technology Programs                In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                 Page 3
                                      Evaluation Checklist
                                 So - What's Wrong With That?
                                            (Ethics)

Name                                                                         Date Started

Date Completed                                        Point Value                      Points Earned


                                                           Yes      No
               Performance Indicator                                                  Comments
                                                                   
 Job 1CQuestionnaire A
 Answered all questions
 Answered questions appropriately
 Entered all data neatly and legibly
 Job 2CGroup Composition
 Contributed as a member of the team
 (teacher observation)
  Printed composition in proper format
 Job 3CClass Discussion
 Participated in discussion
 Answered questions appropriately
 Contributed as a member of the team
 (teacher observation)
 Composed, formatted appropriately, and
 submitted information for Job 1
 Job 4CCase Studies
 Completed all case studies
 Composed and keyed short paragraph for
 each case study using the template
 Worked well with partner(s) to complete
 answers to case studies (teacher
 observation)
 Prepared error-free document
 Job 5CClass Discussion
 Participated in discussion (teacher
 observation)
 Used problem solving skills
 Work Habits Observation
 Completed project in acceptable amount of
 time
 Remained on task
 Worked independently and as a member of a
 team

IDOE-Business Services & Technology Programs                         In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                          Page 4
                                 So - What's Wrong With That?
                                            (Ethics)

You work in the Human Resources Department of Tucker Corporation. Tucker Corporation
employs 25 people in the office. Your job as a member of the Human Resources Department is
to contemplate situations the employees may create. Some situations may have clear solutions,
others may be extremely difficult to solve, and still others may be out of your hands. Read and
follow all directions carefully. You will have 3 hours to complete this project.




IDOE-Business Services & Technology Programs               In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                Page 5
Job 1

In order to understand your thoughts on different situations, please complete the attached
Questionnaire. It will examine your ideas on the ten areas in which you will rate employees on
their semi-annual evaluations.

These areas include:
     appearance/hygiene
     attitude toward management
     control of emotions
     adaptability
     initiative
     accuracy
     following instructions
     attendance
     human relations skills
     communication skills



Job 2

In a small group (2-3) assigned by the teacher, discuss your answers to the questionnaire you
completed in Job 1. Using word processing software, compose and key a summary of the ideas
within your group for each question. Print one copy of the summary and have each student sign
the summary.


Job 3

Participate in class discussion of the Questionnaire A. You will be assessed upon your
participation in the discussion. After the discussion, turn in composition from Job 2.


Job 4

Case Studies - Work in groups of 2 or 3, assigned by your instructor, to determine what you, as
Human Resources Department employees, would do in the attached case studies. Compose a
short one paragraph answer to each of the cases. When you have responded to all the cases,
print out a copy of the composition and turn it in.


Job 5

Participate in class discussion of the case studies. You will be evaluated upon participation in
the discussion.




IDOE-Business Services & Technology Programs                 In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                  Page 6
                         So - What=s Wrong With That? (Ethics)
                                 Job 1CQuestionnaire
Note: This questionnaire needs to be keyed and stored on a disk for student use. Individual
disks for each student would be best.


Name:                                                                             Date

Answer the following questions honestly and to the best of your ability.

1.     What do you feel is appropriate dress to wear to work if you are the receptionist at Tucker
       Corporation?




2.     What do you feel is appropriate dress to wear to work if you work in maintenance at Tucker
       Corporation?




3.     How should an employee act toward their boss or co-worker?




4.     Is it ever all right to lose your temper with a co-worker? Why or when.




5.     You had a fight with your boyfriend/girlfriend last night. Should you discuss the fight at
       work the next day? Explain your answer.




6.     You have worked at Tucker Corporation for only three weeks. You were hired to work for
       Mr. Caldwell. Mr. Caldwell is on vacation this week, and your work is caught up. The
       president of Tucker has asked you to work for Mrs. Alexander while her secretary is on
       vacation. What should you do?




7.     You have all of your work done, and it is the middle of the afternoon. What should you
        do?



8.     Ten minutes before you are scheduled to leave work, you notice you have a mistake on a
       letter you typed for an important client. What should you do?


IDOE-Business Services & Technology Programs                    In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                     Page 7
9.     Your boss has asked that all memos you type be done in a certain form. It is an unusual
       form, and you don't think it looks as attractive as the one you use. What should you do?




10.    In an average month you would normally work 20 days (4 weeks @ 5 days). How many
       days of work in a month is it permissible for you to miss?




11.    If you are to start work at 8:00 a.m. what time should you arrive at work? Why do you feel
       you should arrive at this time?




12.    Another secretary in your office always has grammatical errors in items she composes.
       What should you do? How would you handle this?




13.    The person who works at the next desk is a "Negative Nellie." Everything she says is
       negative. How would you deal with this person?




14.    Why are good written and oral communication skills necessary? Give an example of why
       instructions need to be clear.




IDOE-Business Services & Technology Programs                 In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                  Page 8
                         So - What=s Wrong With That? (Ethics)
                                  Job 4CCase Studies
Work in groups of 2 or 3, assigned by your instructor, to determine what you, as human
resources department members, would do in the following situations. When you finish with all
the cases, print out a copy of the composition and turn it in.

Case A:       Andy works at a local convenience store as a clerk. On his break he decides he
              would like a Pepsi and a candy bar. He has not had time to cash his check this week
              and doesn't have any money. He takes the items and leaves an IOU in the cash
              register drawer. What's Wrong With That? Did he have any other options? If so,
              what?

Case B:       Andy is given a $1 and a $10 bill to pay for an item that is $1.43. He gives back the
              change for $2 and later pockets the extra $9. What's Wrong With That?

Case C:       Ian has finished his work at the bank and decides to read a book until the next
              customer comes in. What's Wrong With That?

Case D:       Hillary is afraid of the thunderstorm outside so she calls her boss to tell him/her she is
              not coming in today. What's Wrong With That?

Case E:       Felicia wants to get tickets for a great concert that go on sale at 10:00 a.m.; she calls
              in sick for the day. What's Wrong With That?

Case F:       Curt is consistently 1-2 minutes late for work. What's Wrong With That? What
              should happen to him?

Case G:       Eric asked another employee to clock him back in from a break so that he could talk
              to some of his friends a little longer. What's Wrong With That?

Case H:       The dress code at Joy's place of employment says jeans are all right, but they must
              be worn with a nice shirt. She was running late getting to work and wore a tee-shirt.
              No one said anything, so she did it again. What's Wrong With That?

Case I:       Gary needs some copies of his medical bills to submit to insurance. He uses the
              company copy machine to make these copies. What's Wrong With That?

Case J:       Brenda is at work and remembers she needs to make a long-distance call to make a
              doctor's appointment. She decides to make the call and not tell anyone. What's
              Wrong With That? What other options did she have?

Case K:       Debbie needs some scotch tape and paper clips at home. She takes a roll of tape
              and a box of paper clips home from work. What's Wrong With That?

Case L:       Ken is a co-op student. Everyone in class knows he is involved with some illegal
              activities. His job involves working with money. The teacher is unaware of his illegal
              activities, and no one in class tells his teacher/coordinator. What's Wrong With
              That?

Case M:       Ken is working in a bank and figures out a way to pocket some of the money. What's
              Wrong With That?




IDOE-Business Services & Technology Programs                     In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                      Page 9
                                      Evaluation Checklist
                                 So - What's Wrong With That?
                                            (Ethics)

Name                                                                         Date Started

Date Completed                                        Point Value                      Points Earned


                                                           Yes      No
               Performance Indicator                                                  Comments
                                                                   
 Job 1CQuestionnaire A
 Answered all questions
 Answered questions appropriately
 Entered all data neatly and legibly
 Job 2CGroup Composition
 Contributed as a member of the team
 (teacher observation)
  Printed composition in proper format
 Job 3CClass Discussion
 Participated in discussion
 Answered questions appropriately
 Contributed as a member of the team
 (teacher observation)
 Composed, formatted appropriately, and
 submitted information for Job 1
 Job 4CCase Studies
 Completed all case studies
 Composed and keyed short paragraph for
 each case study using the template
 Worked well with partner(s) to complete
 answers to case studies (teacher
 observation)
 Prepared error-free document
 Job 5CClass Discussion
 Participated in discussion (teacher
 observation)
 Used problem solving skills
 Work Habits Observation
 Completed project in acceptable amount of
 time
 Remained on task
 Worked independently and as a member of a
 team

IDOE-Business Services & Technology Programs                         In-BasketCSo - What's Wrong With That? (Ethics)
Dawn Small, Tucker Area Vocational Technical Center                                                        Page 10

								
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