And Educational Records
Surname Roberts First Name Jacqui Patricia
Marital Status Divorced
Address 9 Sedbury Close,
Telephone Number 01582 580433
Email Address email@example.com
Website Address WWW.INNVACATION.CO.UK
Mobile Number 07753275605
Date Of Birth 13th July 1960
County Of Birth Luton Bedfordshire
Created by Jacqui Roberts
Secondary Schools Attended
1971 1975 Denbigh High School, Luton Bedfordshire
1975 1976 Arnold High School, Barton-Ley-Clay, Bedfordshire
Details Of Examinations and Grades
C.S.E. English A, Mathematics A, Chemistry B, Biology A, History B, Art A,
Domestics Science B, Geography B, Needlework B.
R.S.A. Stages 12 &3 Shorthand and Typing
‘O’Levels English A, Mathematics A, Chemistry C, Biology B, Art A,
Needlework B, Domestic Science B, Geography B.
1975 1998 St John Ambulance Services
Certificate In Initiation Nursing
Certificate In Advanced Nursing
Certificate In First Aid
Health And Hygiene Certificate
Re-qualified for all the above in 2002
Additional Qualifications / Membership Of Professional Institutions Or Bodies
1992 1992 British Innkeepers Institute stages 1.2.3.
-This is A Four-Day Course, a pre-requisite for The Licensing
National Licensees Certificate
-For Off And On Licensed Premises.
I have re-qualified for my National License certificate in 1998, and 2003, this is only
because I feel the N.L.C. should be taken every Three years the same as the Health
and Hygiene Courses and First Aid Courses.
1994 1995 Wines And Spirits Correspondence Course
-A course that required twelve months to complete, which then
Allowed me to continue to the Diploma.
1995 1998 Diploma Course in Wines And Spirits
-A Three-Year Course, which allowed me to sit for a Masters
Degree in Wines And Spirits.
1998 2003 Masters Degree in Wines And Spirits
-This is a Five-Year Course achieved by only four other women
In this country. I am now the fifth.
2000 2002 Management Development Programmes
(MDP) On-Job Workbook And Off-Job Training
Food And Safety First Principles At Work
The Institute Of Environmental Health
Teaching certificate in Food And Safety, And Environmental
Health, First Principles At Work.
-All achieved working for Sodexho at the Driving Standards
Agency. Sodexho is the largest catering company in the UK.
The above course Food And Safety, And Environmental Health, First Principles At
Work, was a one-year course, and has entitled me to be able to teach others.
2002 2004 Risk Assessment Training (C.R.M.C.)
Retail Management Competence
-While working at Mitchell’s And Butlers. Certificates obtained
In July 2004.
I also completed a three-day course in Orientation, This Involved, Teaching Others
Career Progression – Recruitment Policy, Stepping Stones, Team Leader And
Assistant Manager Development, Personnel Files, as well as, SPC Merchandising
-Back Bars And Fridges.
Selling Is And Quality Is, Two other courses I have completed, Brand Culture
Development. This further increases staff productivity and turnaround, and increases
the profitability of under-performing assets. It also taught me about generating and
increasing awareness and trial in the local market. And lastly, drives un-invested like-
2004 2004 BIIAB New Barperson’s National Certificate
-It’s just been launched last year, three-day course.
2005 NOW BIIAB Level 2 National Certificate for Personal
BIIAB Level 3 BTEC National Diploma and Certificate
HND Degree, NVQ 5
BIIAB New Drug Laws Qualification and Certificate
5th September 2005, I am now a new personal License holder, so I can now go and
relieve others from their public houses.
2004 Now Company Wizard Group
Now Pathfinders (W/D)
Wolverhampton / Dudley
Public House Contact (ABM) Area Business Manager
Leigh-On-Sea Carol Bradley
My Duties As House Manager
In control of running a successful business, maintaining high standards at all times, ensuring
all staff are trained to high standards, understanding company policies and issues that have
arisen on a daily basis.
Opening and closing procedures, daily check lists,
In charge of weekly sales of business, profit and loss,
Wages for Current week, Summaries for up to Eight Weeks and Staff Rota’s.
Stock control for Wet And Dry Goods
Forecast for a Yearly Planner
Banking procedures, Money Handling and Security etc.
Drink and Food Deliveries, Entering onto all computer systems Delivery Notes Etc
Hiring, Appraisals, Termination, and not forgetting Recognitions.
2003 2004 Company Mitchell’s & Butlers
27 Fleet Street
The Barras House Hotel
Swancroft Road Contact (RBM) Regional Business Manager
Stoke Heath Sue Walsh 07753275605
My Duties As Line House Manager
I was responsible for brand standards, to which I delivered it all the time to all my team
members. I work in a routine every day, we started with checklists, and a daily checklist,
comprising of key signals of the brand.
Brand standards, exterior templates, and Interior templates, maintaining standards throughout
Checklist would Include, Toilets, Garden and Patio, Uniforms, High Levels Of Cleaning
Maintenance throughout the Bar area and Restaurant area.
Each day, banking and then enter it onto the computer. We call this (W.S.O.B.) this stands
for, Weekly Sales Of Business. M.B.P. This stands for Managing Business Products and
Staff Hours and Wages for the current week Summary and Rotas.
Stock control on, Wet and Dry, Deliveries, which would Include Drink and Food.
And then all paperwork would be entered into the system and put into the computer, which I
call the back office. Spot checks on Drink and Food would be carried out throughout the
week, and then ending with the End Of Week Figures, this would normally be carried out on a
Sunday. This would also Include Final Stocks Checks For The Week.
Audit reports, Staff Training, Wages, Hiring and Appraisal process, Recognitions Pay Matrix
and Terminating Contracts.
Training with all my Staff, I would do this on a Weekly Basis and then hold a Monthly
It is my attention to constantly Improve Levels Of Local Awareness, and to attract new
customers into the public house.
In charge of a function room that would seat 300 people and separate bar facilities, holding
local events, and much more.
Delegating work, to all of my team members, and assistant manager and checking there
Due Diligence Documentation book, which has to be filled in on a daily basis.
Risk and Compliance Manual, Brand Manual, Health and Safety at work, Food Hygiene and
Safety, Day Dot and Probe, Temperature checks, keeping a record of Health issues, Accidents
at work, all kitchen paperwork must be filled in on a daily basis to apply to all Environmental
I believe in the contents of the above paragraph, and abide by them.
2002 2004 Company Sodexho
Contact Assistant Director
Anne Robins 07742595717
My Duties At Sodexho As Head Manager
Sodexho is this is the largest catering company in the U.K. The location was the Driving
Standards Agency. This is where Driving Examiners train other people to become examiners,
driving cars, lorries, motorbikes, and police vehicles, etc.
I was the manager for a large hotel at this center, where they stayed when they were on a
I was in charge of forty other members of staff while I was working there, and I operated a
successful business for Sodexho.
I had to report to my Area Manager and also the Assistant Director, on a weekly basis,
regarding the running of these premises. When I started here it was a blank canvas, I was In
charge of all building and structuring which included all areas, kitchen, bedrooms reception
area and restaurant areas and the bar / cellar.
We would be cooking for around one hundred and forty people a day or even more,
Breakfast, Lunch, and Evening. We followed a every high standard regime and an A-LA-
CARTE menu and Silver service.
My job entitled me to be responsible for maintaining and running all of the business, I had
four other managers reporting to me on a daily basis, on issues that had arisen that day.
I was also in charge of all the staff training, stock control, managing the entire Bar area,
kitchens, menus etc.
Hiring of Staff, Reception area, kitchen, floor staff, Barmaids / Barman, table services, and
Profit and Loss all accounts for customers, all money matters and banking.
1985 2001 Company Greene King Brewery
Bury St Edmunds
The Bell Inn
Bedfordshire Mr. Richard Roberts Tele 01525 712511
My Duties As Landlady
Interviewing and hiring, of all staff for catering and bar area, and cleaning duties.
Also dealing with, termination of employment if found unsuitable for the position they have
Being a manager for both bar and catering facilities, together with arranging of staff Rota’s.
Taking responsibilities for all staff training with particular emphasis on Health and Hygiene
Balancing the daily Stocks, on Wet and Dry, deliveries, Profit and loss and maintaining and
looking after my company accounts.
Staff wages, Staff rotas and holiday entitlements.
Balancing the tills on a daily basis, stocking the correct amount of change to run a successful
business, and preparing the right documents for banking.
Preparing the bar and catering facilities in village halls, offices and other venues, outside of
Being able to step in when required, behind the bar, kitchen, cooking or waiting on tables.
In charge of all stock control by way of ordering Drink, Food, and all cleaning materials.
Organizing events and gala evenings, as well as theme nights, and charity events, for the local
Looking after a Restaurant that catered for 170 people with an A-La-Carte Menu.
My Hobbies And Interests
My Interests are: -
Horse riding, Swimming, Archery, Keep-fit, Dancing, Ten-pin Bowling, and puzzles /
Crosswords, Snow Boarding, and Cycling.
I enjoy studying to improve my skills, and to read business growth and structure
books, to enable one to be able to set ones own goals in life, etc.
My long-term goal is to once again, be able to run my own business, public house or
to own my own restaurant, whether it be tenancy, leasehold or preferably freehold.
Prepared by Jacqui Roberts